The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

1. Use the links below to install the Outlook app onto your mobile device.

2. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”

3. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In”

4. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication

5. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.

Installing Cisco Jabber Softphone

When you are out of the office, a softphone on your computer can be used to make and receive calls from your campus phone number.

1. You must have an active NWN Cloud Self-Service account in order to use the Cisco Jabber Softphone. If you have one already, proceed to step 3 otherwise continue to step 2
2. Contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and let them know you are accessing your NWN Cloud Self-Service portal for the first time. UTAC will provide you a temporary password for logging in the first time
3. Visit the self-service portal at fdu-selfcare.nwncloud.com
4. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
5. Enter your NWN Cloud account password and click “Enter“
6. Click and download Jabber for Windows or macOS, located within the links sections.

7. Each Jabber link will send you to a webpage to download the latest Cisco Jabber software. Choose download at the top right and wait for it to start

8. Install the Jabber Software

• For Windows, double click the downloaded CiscoJabber.ZIP file and double click on the Setup file to start the installation. Click “Yes” to accept and install the software. Once complete, the Cisco Jabber Software will start and it will have created a shortcut in your Programs Folder

• For Mac, double click the downloaded CiscoJabber.PKG and proceed through the installation.

The Cisco Jabber Software will be available under your Applications folder.

9. Start Cisco Jabber and enter your username, which is your full NETID@fdu.edu in the login field and click continue. Example: (SmithR@fdu.edu)

10. Enter your NWN self-service portal password and click Sign In

11. The Cisco Jabber client installation is now complete.

Code42 is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

Section – Basics

Part : About Code42

About Code 42

Code42 Policy

Code42 is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

Who Can use Code42?

Code42 is presently licensed for full-time faculty and full-time staff only. The University mandates Code42 for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by Code42 when your system is being backed up.

Personal Documents folder locations:

Windows PC	C:\users\username\Documents\Personal Documents\
macOS	/users/username/documents/Personal Documents/

Is My Data Secure?

Code42 uses AES-256 encryption is used when storing your backups and can only be accessed by the Code42 account owner and administrators.

What is Backed Up?

All data found in a user profile will be backed up by Code42.

Location of User Profile:

Windows PC	C:\users\UserName\
macOS	/users/username/

Section – Installation

Part : How to Install on a Windows PC

How to Install on a Windows PC

To install Code42 on your Windows PC, please follow the instructions below.

Before Installing Code42, you must be logged in as the owner of the machine using your NetID Credentials.

1. Open FDU Self Service Portal for Software on your University PC
2. Click on Code42 Backup and then click “Install” on the right-hand side

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.

Part : How to Install on macOS

How to Install on macOS

To install Code42 on your macOS device, please follow the instructions below.

1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
2. Locate Code42 Backup and click “Enroll”

3. After the package installs, you will be prompted to enter your FDU email address and then click “OK“

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.

Part : How to Replace or Add a Second Device

How to Replace or Add a Second Device

This process is used when someone will be assigned a second device and wishes to have it backed up or if the Code42 needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

1. Click on the Code42 app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device”

2. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
3. Click “Replace Existing”

4. Click “Start” to continue with the replace existing device process

5. Select the device from the list you are replacing and click “Continue”

6. Click “Select Files” on the following window

7. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files”

8. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go”

9. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom

10. The next window Downloads the Files to your device. When the transfer is completed, click “Next”

11. Your Transfer is now complete, click “Finish“

Part : Verifying Backup Progress

Verifying a Backup Instructions

If you are unsure if you have Code42 installed and backing up your system, this quick guide will help give you some comfort.

1. Click on the Code42 icon from the system tray on Windows and the menu bar on macOS

Code42 Icon

2. The Progress will be displayed like in the Figure below

Section – Managing Backups

Part : How to Manage Backups

How to Manage Backups

Code42 allows you to manage your backup sets.  If you want to review your backup set or request assistance, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

Part : How to Restore Files

How to Restore Files

Accidentally deleted or unable to find a file? Code42 can help. Please follow the following guidelines in restoring lost or previous versions of files.

1. Click the Code42 System Tray or macOS menu bar Icon

Code42 Icon

2. Left-click on the gear symbol and left-click on “Open Code42….”

3. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
4. Click “Restore Files”
5. Select the device you wish to restore from

6. You can select a date range from when you wish to restore from on the right-hand side
7. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
8. Click “Restore Files”

9. Select how Code42 will restore your files. Click “Go” when finished

The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

Part : How to Add Backup Sets

How to Add Backup Sets

Using Code42 you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

This guide is only needed if you wish to have a local backup of your data.

1. Click the Code42 System Tray or macOS menu bar Icon

Code42 Icon

2. Left-click on the gear symbol and left-click on “Open Code42….”

3. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
4. From the Code42 console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…”

• The next window will be the Add Backup Set configuration window.

6. Click “Rename” to label your backup set
7. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination

8. When finished click “Save“
9. Click “Change” to set your destination for your backup

10. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save“

11. Click “Add Set” to finalize the setup and start backing up to a local location

Your new back upset is finished and will begin backing up as configured.

Section – Troubleshooting

Part : Backup Alert Email Notifications

Backup Alert Email Notifications

Code42 will send users an email alert notifying of any incomplete backups of their devices.

• The Code42 email alert will be sent from Code42 for Enterprise <noreply@code42.com>
• The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:

What to do if you get a backup alert

After receiving a Code42 backup alert email, you should locate the device the email specifies in need of backup. The Code42 device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email. To locate the name of a Code42 device, left-click the Code42 “C” symbol icon in the Windows System Tray, also referred to as the notification area.

For macOS users left-click Code42 “C” symbol icon on the macOS icon menu bar. The Code42 device name will be displayed in the console. Ensure the Code42 application displays the same name as the Code42 backup alert email you received.

Code42 “C” symbol icon

Code42 Device Name

After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:

1. Left-click the “Code42” System Tray or macOS menu bar Icon

Code42 Icon

2. Left-click “Run backup now“

Part : Getting Support

Getting Support

Duo Two-Factor Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

Activate your DUO Account

NOTE: This step requires a Desktop or Laptop browser.

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

7. Choose your device’s operating system and click “Continue“.

8. Click “I have Duo Mobile installed”

• If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.

2. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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Authentication Options

There are four ways you can use DUO:

Push	Preferred Method Once the DUO mobile app is installed, you can select “Push” to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access. VPN users select the number corresponding to Push or type push (Users with multiple devices will need to include a number indicating desired device i.e. push2).
Passcode	Once the DUO mobile app is installed, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
SMS Passcode (Faculty/Staff)	You can receive a one-time use code via text message. To get your one-time code click Enter Passcode, then click on the blue button “Text me new codes.” These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option. Click Send codes to get a new batch of passcodes texted to your phone. VPN users select the number corresponding to SMS passcode or type sms (Users with multiple devices will need to include a number indicating desired device i.e. sms2).
Call Me (Faculty/Staff)	Click the Call Me button on the Duo Prompt and Duo will call your phone. The status bar at the bottom of the Duo Prompt updates at each step of the process. VPN users select the number corresponding to Phone Call or type phone (Users with multiple devices will need to include a number indicating desired device i.e. phone2).

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

Duo Two-Factor Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

7. Choose your device’s operating system and click “Continue“.

8. Click “I have Duo Mobile installed”

• If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.

2. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

Follow these easy to use instructions for encrypting Word, Excel, and Acrobat files using built-in features.

1. For Word and/or Excel files, first click on File on the upper left-hand corner

2. Under the Info tab, click on Protect Document for Word and Protect Workbook for Excel followed by Encrypt with Password

3. Enter a password in the pop-up window. Re-enter the password in the next window to confirm

4. The below message will confirm your document has been password-protected

5. To open a password-protected file, double-click on the file and enter the created password

1. Select Tools on the Navigation Tab and then select Protect

2. On the Protect Tab select Encrypt

3. Select Encrypt with Password. Then select Yes on the security pop-up window

4. Check Require a Password to Open the Document and then choose a strong password. Under compatibility, choose Acrobat X and later to change the encryption method to 256-bit.

5. Confirm the password when requested. Please note that the document WILL NOT be fully encrypted until it is saved

6. To open the file, double-click the file and enter the created password.

Section – About

Part : What is FDU Anywhere?

What is FDU Anywhere?

FDU provides remote access to many of the software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by Apporto and can be found at anywhere.fdu.edu.

Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform’s software applications. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.

The FDU Software Catalog provides an up to date catalog of software available to Faculty, Staff, and Students at the university:

FDU Anywhere App Store

The FDU Anywhere App Store gives you access to FDU Anywhere’s software. Many programs including Microsoft Office, Visual Studio, SPSS, and Matlab are available to everyone. Other programs such as Adobe Creative Cloud and the Autodesk suite are available based on course requirements.

Presently, there are two environments that offer a select set of applications. These environments are:

NJ Lab Desktop

Software available in NJ Desktop Environment

Software	Available Date
Google Chrome browser	August 17, 2020
SAS (NJ Campus Only)	August 17, 2020
SPSS	August 17, 2020
Microsoft Office Pro Plus	August 17, 2020
MatLab	August 17, 2020
Microsoft Visual Studio Code	August 17, 2020
7-Zip File Manager	August 17, 2020

Vancouver Lab Desktop

Software Available in Vancouver Lab Desktop Environment

Software	Available Date
Google Chrome browser	August 17, 2020
SPSS	August 17, 2020
Microsoft Office Pro Plus	August 17, 2020
MatLab	August 17, 2020
Microsoft Visual Studio Code	August 17, 2020
7-Zip File Manager	August 17, 2020

Graphics Lab Desktop

Software available in Graphics Lab Desktop Environment

Software	Available Date
Adobe Creative Cloud (per class assignment)	August 17, 2020
Microsoft Office Pro Plus	August 17, 2020
Maple	August 17, 2020
Autodesk Suite • 3DS Max • Motion • Mudbox • Sketchbook	August 17, ,2020
Google Chrome Browser	August 17, 2020
Microsoft Visual Studio Code	August 17, 2020
7-Zip File Manager	August 17, 2020

Part : System & Network Requirements

System & Network Requirements

System Requirements

FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:

• Any device that has an HTML 5 supporting browser will do. Nearly all standard and mobile browsers – including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox support HTML 5
• An internet connection
• FDU NetID credentials

Network Requirements

For the best experience while using FDU Anywhere, your network should:

• Have a download speed of at least 5Mb/s or more
• If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
• Have an upload speed of 5Mb/s or higher
• An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
• Wired network connections are preferred over Wi-Fi network connections whenever possible
• Wired network connections are more stable and offer more bandwidth over Wi-Fi

For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.

Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.

VPN Applications and Connections

Testing your Connection

Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.

To test your Internet connection speed, you can use the Google Speed Test:

Section – Basics

Part : Using FDU Anywhere

Using FDU Anywhere

FDU Anywhere is available to all students and accessible by following the instructions below:

Accessing FDU Anywhere

1. From any web browser, visit anywhere.fdu.edu

2. Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere App Store

NJ Lab Desktop

Vancouver Lab Desktop

Graphics Desktop

Searching and Sorting the FDU Anywhere App Store

Searching FDU Anywhere

When you search for an application, the system will:

• read the word(s) in your search term as a string of characters (rather than as separate words)
• search for occurrences of the text string anywhere in the application name or the developer/publisher name

1. Enter the term you wish to search for in the Search box, then press “Enter“

The App Store refreshes to display only those applications that contain your search term.

Sorting FDU Anywhere Apps Alphabetically

When you log into FDU Anywhere for the first time, apps are sorted alphabetically by default. For subsequent logins, apps will be sorted by frequency of use.

1. To sort alphabetically, simply click “Sort Alphabetically“

Sort Most Used

After your first login, apps are sorted by frequency of use by default. The most-used apps appear first. You may also click “Sort Most Used” to sort by frequency.

Launching FDU Anywhere

To launch an app directly from the FDU Anywhere App Store, simply follow the instructions:

1. Locate the desired app or desktop and click “Launch”

2. The selected app or desktop opens in a new browser tab

Log Out of FDU Anywhere

Logging out is a critical step in making sure others continue to be able to easily access FDU Anywhere services. To log out of FDU Anywhere, follow these steps:

1. Single left-click the Windows Start Button
2. Single left-click the power button
3. Single left-click on “Disconnect“

5. On the upper right-hand side, click your account
6. Single left-click on “LOGOUT“

4. You have now been logged out of FDU Anywhere

Automatic Session Logout Policy

In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.

Part : Accessing and Using OneDrive

Accessing and Using OneDrive

There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which can be mounted within FDU Anywhere.

Accessing and Using Cloud Drives

Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:

1. From the FDU Anywhere Graphics Lab or NJ Lab desktop, Double click “Cloud Mounter” shortcut

2. Click the “OneDrive” button, and then click “Connect Now“

3. Enter your FDU NetID and click “Next“. Follow the FDU standard single sign-on prompts to complete the login process

4. The Mounting process is now complete and your mounted OneDrive folder will now open

Using the Mounted OneDrive Volume

The Mounted Microsoft 365 cloud volume will mount the folder as a network drive. Typically “OneDrive (O:)“. Every folder and file listed will be everything that not only resides in your Microsoft 365 OneDrive folder but everything that has ever been shared with you either through OneDrive, Microsoft Teams, OneNote notebooks, and/or many other Microsoft 365 products.

NOTE: Files and folders can be saved, but not deleted as of a precautionary measure. If you delete a file, it will resync during the next sync interval.

To access or save files directly to and from the mounted volume, simply navigate to the OneDrive volume.

Part : Working With Files

Working with Files

For most projects, you should be saving and working with files on the Mounted OneDrive volume. For instructions, please refer to the link at the bottom of the page for “FDU Anywhere – Accessing and Using OneDrive“. However, most video editing software (Adobe Premier Pro, Motion Builder for example), will require the user to save those files locally within FDU Anywhere.

The following locations are considered local to FDU Anywhere:

• “Documents“
• “Desktop“
• “DFS-MyDocuments (U:) Drive“

Moving Files Locally in FDU Anywhere

Some projects require you to move your files locally so they may properly be rendered using the FDU Anywhere hardware. If you need to work on files locally, please follow these instructions.

1. Find your Project Folder
2. Copy your folder and save it to a local folder by navigating to the location and pasting it.

Zipping Files

if you need to zip files in order to submit to Webcampus, please follow these instructions:

1. Single right-click the file or folder

2. right click on 7-zip then click “Add to Archive“

3. Change Archive Format to “zip” like in the picture below then click “OK” to zip your files

The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Alternate Way to Zip Files

1. Click ‘START’ on the taskbar on the left-hand side
2. Type “7zip” and 7-zip File Manager will appear, Single Click on “7-zip File Manager“

3. Single click on 7-Zip File Manager
4. Navigate to the location of your saved file/folder and single click to highlight, then click the Add button at the top

5. Change Archive Format to zip and then click “Ok” to zip your files

The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip

Submitting Files to WebCampus

In order to successfully submit your coursework to WebCampus, it is best to use the google chrome browser located on the desktop of FDU Anywhere. Using Internet Explorer may not function properly.

In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus, please visit:

Part : FDU Anywhere Workshop Video

FDU Anywhere Workshop Video

Section – Advanced Features

Part : Screen Sharing

Screen Sharing

When running a streamed app or desktop, you can share your screen with other users and collaborate in the current session. Screen sharing enables you to collaborate with other users without providing access to your chats, analytics, or other private data. This short guide will show you step-by-step how to:

1. Share your screen with other users
2. Stop sharing your screen with others

Share Screen with Others

1. Click the share screen icon in the top panel in FDU Anywhere

2. The “Screen Sharing” popup will display the following window:

3. There are three sharing options, Select the method that you want with the radio buttons, then click Copy Link, and close the Screen Sharing dialog:
   • View only: The viewer can only see what is being worked on in the FDU Anywhere environment
   • View and draw: The viewer can View and Draw or make annotations on the screen by clicking or dragging
   • Full control: The viewer shares control of the FDU Anywhere Environment
4. Share the copied link to the person you wish to view your FDU Anywhere Streamed session

Stop Sharing your Screen with Others

Once you wish to stop sharing your screen, simply perform the following steps:

1. To stop sharing your screen with other users, click the Share Screen icon on the top panel

2. Click the “Stop Sharing” button, then close the ‘Screen Sharing’ dialog box. Other users will see a “Disconnected” popup and will be unable to reconnect

3. Your Screen Sharing access is no longer active and any connected users are now disconnected

Part : Keyboard Shortcuts

Keyboard Shortcuts

Sometimes you may want to copy and paste content to or from your own computer and an FDU Anywhere cloud desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.

If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.

Windows OS Copy/Paste Methods

Windows OS to FDU Anywhere

1. Highlight the text you want to copy from your computer
2. Press CTRL+C to copy the selected text
3. Move the cursor to the paste location in FDU Anywhere
4. Press CTRL+V to paste the text

FDU Anywhere to Windows OS

1. Highlight the text you want to copy from FDU Anywhere
2. Press CTRL+C to copy the selected text
3. Move the cursor to the paste location on your computer.
4. Press CTRL+V to paste the text

macOS Copy/Paste Methods

Your macOS to FDU Anywhere

1. Highlight the text you want to copy from your computer
2. Press COMMAND+C to copy the selected text
3. macOS also supports CTRL+C

4. Move the cursor to the paste location in FDU Anywhere
5. Press CTRL+V to paste the text

FDU Anywhere to macOS

1. Highlight the text you want to copy from FDU Anywhere
2. Press CTRL+C to copy the selected text
3. Move the cursor to the paste location on your macOS
4. Press COMMAND+V (macOS also supports CTRL+V) to paste the text

Section – Support

Part : Getting Support

Getting Support

Part : Network Optimization

Network Optimization

If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.

Power-cycle your Modem / Router

Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.

Keep all your Local Components Up-to-date

Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.

Disconnect / Turn off any Devices that are not in use

Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.

Use an Ethernet Cable

Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.

Change your Wi-Fi Configuration

If a wired Ethernet connection is not possible or your device requires a wireless connection:

• Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
• Place your devices (such as a computer or smartphone) and your router closer to each other

The FDU Mobile App provides quick, easy, access
to important resources such as:

• Grades
• Schedule
• Account Activity
• Financial Aid Self Service
• Academic Calendars
• Webcampus
• Notifications
• Office 365 and Email
• Important Numbers, Maps and Links
• Faculty/Staff Directory
• Social Media

How to get FDU Mobile App?

The FDU Mobile App is supported on iOS and Android mobile devices and can be downloaded from the Apple Store or Google Play Store using the links below:

NOTE: Once downloaded, you’ll need to login using your FDU Net ID and password.

Need Help with FDU Mobile App?

If you have questions or need assistance with the FDU Mobile App please email webadvisoradmin@fdu.edu

The FDU (Fairleigh Dickinson University) Self-Service Portal for Software is a a tool designed to enhance our community’s access to software and desktop related information. With the Self-Service Portal for Software, our Faculty and Staff can easily locate and install pre-loaded software onto FDU owned computers. Simply launch the portal and you will be presented with a variety of applications, each sanctioned and supplied by FDU. This portal will provide an easily searchable way to view all new applications made available to the user community, including Microsoft Teams, Cisco Jabber, the FDU VPN, and many more.

FDU Self Service Portal Icon

How to Use and Access the FDU Self Service Portal for Software

1. Locate the FDU Self-Service Portal for Software icon on the desktop and double-click it to launch the application or…
   1. Select the ‘Windows’ logo/start button on the bottom left of the desktop
   2. Type ‘FDU Self Service Portal for Software’ into the search bar
   3. Left click ‘FDU Self Service Portal for Software’ app to launch

2. To install a program, click on the name of the application, then click on the “Install” button to the right

3. A progress window will provide updates as the program is installed on your system. When complete, the Status column should indicate “Complete”

4. After the selected application finished downloading, it will automatically install and when completed, the status will show as “Completed”

1. Open the ‘Applications’ folder and locate and click the ‘FDU Self Service Portal’ icon or…

• Select the ‘Launchpad’ icon from the dock

Launchpad Icon

• Type ‘FDU Self Service Portal‘
• Click the ‘FDU Self Service Portal’ icon to launch

1. Find the ‘Self Service Portal’ app icon and tap to launch

FDU Self Service Portal App on iOS

2. Click ‘Install’ to install the requested item onto your device

Once the FDU Self-Service Portal application is open, you may then continue to select and install your desired software application. You may also access and use any self-service troubleshooting solutions that are available to you from within the FDU Self-Service Portal as well.

What’s Oracle?

Oracle is a product from Oracle corporation, that provides a relational database management system. Oracle’s database simply known as Oracle is a multi-model relational database management system, mainly designed for enterprise grid-computing and data warehousing. It is one of the first choices for enterprises for cost-effective solutions for their applications and data management. It supports SQL as a query language to interact with the database.

Now let’s discuss how to use Oracle in the FDU environment.

Accessing Oracle

FDU provides Oracle access to students and faculty on the Opus server. The Oracle environment is provided to support coursework and skill development.

Opus users are automatically granted access to Oracle after first successful login (It may take up to six hours before access is available).

If you do not already have Opus access you will need to request access by selecting “Opus (Linux) Request” on the FDU Forms site:

Access to the Opus server is restricted to FDU networks only. If you are off campus and would like to access Opus for your Oracle work you will need to use FDU’s Virtual Private Network (VPN).

You will need to use SSH to connect to the Opus server:

The Oracle Database is accessed using the SQL Plus utility, which has a command-line interface. To start using SQL Plus simply type “sqlplus /” on the Opus command line.

Interactive use can then start by entering a SQL statement (terminated by a semicolon), a PL/SQL block, or another command. For example:

SQL> select 'Hello world' as example from dual;

EXAMPLE
--------------------------------
Hello world