Software

Accessing an FDU Email Account on a Mobile Device Using the Outlook App

Resources for:
icon Close

The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

Outlook App on Apple iOS and Android Mobile Devices
  1. Use the links below to install the Outlook app onto your mobile device.
Android Play Store
Apple App Store
  1. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”
Android
Android
iOS
  1. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.
close
Last Modified:

Cisco Unified Communications Jabber Softphone Installation

Resources for:
icon Close

Installing Cisco Jabber Softphone

When you are out of the office, a softphone on your computer can be used to make and receive calls from your campus phone number.

  1. You must have an active NWN Cloud Self-Service account in order to use the Cisco Jabber Softphone. If you have one already, proceed to step 3 otherwise continue to step 2
  2. Contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and let them know you are accessing your NWN Cloud Self-Service portal for the first time. UTAC will provide you a temporary password for logging in the first time
  3. Visit the self-service portal at fdu-selfcare.nwncloud.com
  4. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
  5. Enter your NWN Cloud account password and click “Enter
  6. Click and download Jabber for Windows or macOS, located within the links sections.
  1. Each Jabber link will send you to a webpage to download the latest Cisco Jabber software. Choose download at the top right and wait for it to start

Note:

There is no need to login again if you are prompted, the download will begin shortly.

  1. Install the Jabber Software
Windows
  • For Windows, double click the downloaded CiscoJabber.ZIP file and double click on the Setup file to start the installation. Click “Yes” to accept and install the software. Once complete, the Cisco Jabber Software will start and it will have created a shortcut in your Programs Folder

Note:

If you are prompted for an administrative account, and the installation will not proceed, call UTAC and they will be able to assist you through this step.

close
macOS
  • For Mac, double click the downloaded CiscoJabber.PKG and proceed through the installation.

The Cisco Jabber Software will be available under your Applications folder.

close
  1. Start Cisco Jabber and enter your username, which is your full NETID@fdu.edu in the login field and click continue. Example: (SmithR@fdu.edu)
  1. Enter your NWN self-service portal password and click Sign In
  1. The Cisco Jabber client installation is now complete.
Last Modified:

CrashPlan Tutorial

Resources for:
icon Close

CrashPlan is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

index

Index

About CrashPlan

CrashPlan Policy

CrashPlan is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

Who Can use CrashPlan?

CrashPlan is presently licensed for full-time faculty and full-time staff only. The University mandates CrashPlan for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by CrashPlan when your system is being backed up.

Personal Documents folder locations:

Windows PCC:\users\username\Documents\Personal Documents\
macOS/users/username/documents/Personal Documents/

Tip

If the Personal Documents folder does not exist in your Documents folder, you can manually create it and the folder will be automatically ignored by CrashPlan.

Is My Data Secure?

CrashPlan uses AES-256 encryption is used when storing your backups and can only be accessed by the CrashPlan account owner and administrators.

What is Backed Up?

All data found in a user profile will be backed up by CrashPlan.

Location of User Profile:

Windows PCC:\users\UserName\
macOS/users/username/

Warning Warning

Any data not stored in the user profile will NOT be backed up by CrashPlan. It is highly encouraged to store university business data within your user profile.

How to Install on a Windows PC

To install CrashPlan on your Windows PC, please follow the instructions below.

Note

CrashPlan is being automatically deployed to all systems owned by Faileigh Dickinson University.

Before Installing CrashPlan, you must be logged in as the owner of the machine using your NetID Credentials.

  1. Open FDU Self Service Portal for Software on your University PC
  2. Click on CrashPlan Backup and then click “Install” on the right-hand side

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

How to Install on macOS

To install CrashPlan on your macOS device, please follow the instructions below.

Note

CrashPlan is being automatically deployed to all systems owned by Faileigh Dickinson University.

  1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
  2. Locate CrashPlan Backup and click “Enroll”
  1. After the package installs, you will be prompted to enter your FDU email address and then click “OK

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

How to Replace or Add a Second Device

This process is used when someone will be assigned a second device and wishes to have it backed up or if the CrashPlan needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

Note

In order to proceed, CrashPlan must be installed prior to continuing, please refer back to the Install instructions for your operating system from the CrashPlan User Guide. A link is found at the bottom of this page.

Tip

A backup set is CrashPlan’s way of describing the backup configuration and what files are being backed up.

  1. Click on the CrashPlan app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device
  1. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
  2. Click “Replace Existing
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-2.png
  1. Click “Start” to continue with the replace existing device process
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-3.png
  1. Select the device from the list you are replacing and click “Continue
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-4.png
  1. Click “Select Files” on the following window
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-5.png
  1. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-6.png
  1. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-7.png
  1. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-8.png
  1. The next window Downloads the Files to your device. When the transfer is completed, click “Next
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-9.png

Tip

You can close this window and continue working or you can click transfer more files and repeat the steps for additional files. This will extend the time it needs to restore.

  1. Your Transfer is now complete, click “Finish
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-10.png

Verifying a Backup Instructions

If you are unsure if you have CrashPlan installed and backing up your system, this quick guide will help give you some comfort.

  1. Click on the CrashPlan icon from the system tray on Windows and the menu bar on macOS

CrashPlan Icon

  1. The Progress will be displayed like in the Figure below
This image has an empty alt attribute; its file name is Code42-Verifying-Backup-Progress-Figure-2.png

Note

Depending on your backup size, this could take anywhere from a few minutes to a few days. CrashPlan will continue to run and backup in the background. After the first successful backup, incremental backups will occur.

How to Manage Backups

CrashPlan allows you to manage your backup sets. If you want to review your backup set or request assistance, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

How to Restore Files

Accidentally deleted or unable to find a file? CrashPlan can help. Please follow the following guidelines in restoring lost or previous versions of files.

  1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click on the gear symbol and left-click on “Open CrashPlan….
  1. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
  2. Click “Restore Files
  3. Select the device you wish to restore from
This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-2.png

Note

If you have more than one backup device, please select the device from where you want to restore the file from.

  1. You can select a date range from when you wish to restore from on the right-hand side
  2. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
  3. Click “Restore Files
This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-3.png
  1. Select how CrashPlan will restore your files. Click “Go” when finished
This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-4.png

Note

Above are the recommended options for restoring files, this will help you find them more easily.

The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

How to Add Backup Sets

Using CrashPlan you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

This guide is only needed if you wish to have a local backup of your data.

Note

If you schedule multiple backup sets to run at specific times and the backup sets go to the same destination, ensure that these times do not overlap. This ensures good backup performance.

  1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click on the gear symbol and left-click on “Open CrashPlan….
This image has an empty alt attribute; its file name is Code-42-How-to-Add-Backup-Sets-Figure-1.png
  1. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
  2. From the CrashPlan console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-2.png
  • The next window will be the Add Backup Set configuration window.
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-3.png

Note

The “Add Set” button will be un-clickable until it is completely configured.

  1. Click “Rename” to label your backup set
  2. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-4.png
  1. When finished click “Save
  2. Click “Change” to set your destination for your backup
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-5.png
  1. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-6.png
  1. Click “Add Set” to finalize the setup and start backing up to a local location
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-7.png

Your new back upset is finished and will begin backing up as configured.

This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-8.png

Backup Alert Email Notifications

CrashPlan will send users an email alert notifying of any incomplete backups of their devices.

  • The CrashPlan email alert will be sent from CrashPlan for Enterprise <noreply@crashplan.com>
  • The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

CrashPlan Backup Alert Email Notification

What to do if you get a backup alert

After receiving a CrashPlan backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email. To locate the name of a CrashPlan device, left-click the CrashPlan “C” symbol icon in the Windows System Tray, also referred to as the notification area.

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

For macOS users left-click CrashPlan symbol icon on the macOS icon menu bar. The CrashPlan device name will be displayed in the console. Ensure the CrashPlan application displays the same name as the CrashPlan backup alert email you received.

CrashPlan Symbol Icon

CrashPlan Device Name

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

  1. Left-click the “CrashPlan” System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click “Run backup now

Note

The backup may take some time to complete. This depends on the length of time since CrashPlan’s last complete backup and the amount of new data needed to be backed up.

Getting Support

For additional support, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

Last Modified:

DUO Device Management Portal Guide

Resources for:
icon Close

This guide is designed to assist you in mastering both the classic and updated versions of the DUO Device Management Portal. It simplifies the process of modifying existing devices and integrating new ones into your multi-factor authentication setup.

Legacy DUO Device Management Portal

Accessing the legacy DUO Management Portal
  1. In a Desktop or Laptop browser visit the “DUO Management Portal“. You will be prompted to authenticate through SSO and complete the Multi-factor Authentication process

DUO Management Portal

  1. After authenticating you’ll see the DUO Management Portal. This is where you can enroll new devices, reactivate, edit, or delete your existing devices
close
Default Authentication Options

If you authenticate with more than one device, you can specify which you would like to be the default.

  1. Click the “Default Device” drop-down menu and pick your default device for authentication. Click “Save” if you’re done making changes
  1. You can choose which authentication method you prefer to use when logging in by clicking on the “When I log in” drop-down menu
    • Ask me to choose an authentication method: it will prompt you to select an option every time you log in
    • Automatically send this device a DUO Push: it will automatically send a DUO Push to your default device
close
Reactivate Duo Mobile
  1. Click on “Reactivate DUO Mobile” if you need to get DUO Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number.
  1. After answering some questions about your device, you’ll receive a new QR code to scan with your phone, which will complete the DUO Mobile activation process
close
Change Device Name
  1. Click on “Change Device Name” to open up an interface to change the display name of your phone
  1. Type in the new name and click “Save
close
Remove Device
  1. Click the “trash” icon button to delete a device
  1. Confirm that you want to remove the device by clicking on “Remove“. The device will be deleted. It will no longer be able to approve DUO authentication requests.

Note

You may not remove your last device. If you wish to remove it, first add another, then delete the original. If you are unable to delete a device, contact your administrator to have it removed.

close
Add New Device

To add a new authentication device, click “Add another device” link on the right side of the DUO Prompt. You’ll be taken to the new device enrollment prompt

You can use the DUO Quick Start Guide for instructions on how to enroll a new device

close

Updated DUO Device Management Portal

Accessing Updated Device Management in the DUO Universal Prompt

You can add additional verification methods, manage your existing devices, or reactivate DUO Mobile for DUO Push from the DUO Universal Prompt.

  1. When logging in to an application with the Universal Prompt Click the “Other Options” link on the authentication page to view your list of available methods
  1. Click on “Manage devices” at the end of the list to enter the device management portal
  1. You will be prompted to verify your identity by completing the DUO Multifactor Authentication process. Select your preferred authentication method from the listed options to continue
  • After approving a DUO authentication request you can see the Device Management Portal with all your registered devices.
close
Add New Device

To add a new method of verifying your identity in DUO, click “Add a device” and follow the enrollment process described in the DUO Quick Start Guide, starting on Step 3.

The difference between adding a new device from the Device Management Portal and during first-time enrollment is that when you have finished enrolling the new device you return to the Device Management Portal to view all your registered devices, including the new one, instead of continuing to log into an application.

close
Rename or Remove a Device
  1. Click the “Edit” button on the device you would like to rename or remove to view the drop down menu
    • Then click either “Rename” or “Delete
  1. When renaming a device, type the new name for your device, then click on “Rename” to save your changes
  1. When Deleting a device, confirm your selection to delete
close
Reactivate DUO Mobile for an Existing Device

If you have replaced the phone you activated for DUO Push, you can reactivate DUO Push if you have the same phone number.

  1. Click on “I have a new phone” for the device you want to reactivate
  1. Click “Get Started” to continue
  1. Click on “Send me a passcode” or “Call my phone” then proceed to follow the instructions prompted to complete the reactivation process
close
Reactivate DUO Mobile outside of the Device Management Portal
  1. Let the DUO Push authentication time out
  1. Click on the “I got a new phone” link shown in the Universal Prompt
  • If you still use the same phone number as you did when you first set up the phone to use DUO Push, then click or tap the “Text me a link” button
  • When the text message with the link arrives on your phone, tap it to automatically reactivate DUO Mobile on your phone to use DUO Push again. If you don’t have DUO Mobile installed be sure to install it before you try to open the activation link in the text message.
  • If you are using a different phone number than the one you first set up, then press on “I got a new number
  1. Press “Continue” to proceed to the DUO Device Management Portal, where you can complete the steps to “Adding a New Device and set up DUO Push on the new phone

Note

You will need to verify your identity with a different DUO verification method, so if you don’t have one available you will need to contact the Fairleigh Dickinson University Technical Assistance Center for help.

close
Last Modified:

DUO Quick Start Guide for Faculty and Staff

Resources for:
icon Close

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.

Install DUO Mobile App

The DUO app is available for mobile phones and tablets. You can directly access the DUO Mobile Security App using these links:

Activate your DUO Account

Self-Service Portal Initiated DUO Activation

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iPadOS and Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

Note

If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue
Duo - Choose Platform
  1. Click “I have DUO Mobile installed”
  • If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone or Android, activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
  1. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

close
OKTA Initiated DUO Activation

Note

This step requires a Desktop or Laptop browser.

FDU NetID users who are logging into OKTA for the first time will be prompted to enroll using a browser or a client application that shows the interactive Duo web-based prompt.

  1. Click on “Enroll” to continue
  1. You will be redirected to verify with DUO MFA. Click on “Set up” then “Next” to continue

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices. For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Choose “DUO Mobile” as your verification method
  1. Select your country from the drop-down list and type your mobile phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App. Click on “Add phone number” to continue

Note

If you’re enrolling a tablet, don’t enter a phone number and click on “I have a tablet” instead

  1. Double-check that you entered your information correctly. Click on “Yes, it’s correct” to continue if the information is correct
  1. Click “Next” if you downloaded the DUO app as instructed in the first step
  • If you have not completed installing the DUO Mobile App please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Open the DUO Mobile app on your phone or tablet and add this account by scanning the QR code shown on-screen
  1. When you receive confirmation that DUO Mobile was added click “Continue

Note

If you aren’t able to scan the QR code, click on “Get an activation link instead” and then enter your email address to send the activation link to yourself. Open your email address on your Mobile device where you installed DUO Mobile. Follow the instructions in the email to activate the new account in DUO Mobile.

  1. Once the setup is completed, click on “Log in with DUO
close

Authentication Options

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will automatically receive a DUO Push but will also have the choice to select from “Other Options“. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest form of authentication.

These are the different ways in which you can use DUO:

Duo Push

Once you have activated DUO Authentication, Duo will automatically send a DUO Push to your registered device. Open the notification on your device, and you’ll see a green checkmark and a Red “x“. Simply tap the “Green Checkmark” to approve the authentication request and gain access to your account.

VPN users select the number corresponding to Push or type “push“. Users with multiple devices will need to include a number indicating desired device i.e. push2.

close
DUO Mobile Passcode

Once you have activated Duo Authentication, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

close
Text Message Passcode (Faculty/Staff)

You can receive a one-time use code via text message. To get your one-time code click on “Text message passcode“. When you land on the text message page, it will show that a text message was just sent to you with a passcode.

VPN users select the number corresponding to SMS passcode or type “SMS“. Users with multiple devices will need to include a number indicating desired device i.e. sms2.

Note

These text message passcodes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

close
Phone Call (Faculty/Staff)

Click the “Phone call” option and DUO will call your phone. Answer the phone call from DUO and follow the voice instructions to log in to the application.

VPN users select the number corresponding to Phone Call or type “phone“. Users with multiple devices will need to include a number indicating desired device i.e. phone2.

close
Bypass Code

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

close

How Do I Change Settings or Enroll Another Device?

You can use the DUO Management Portal to easily edit and add new devices. For instructions on how to access the DUO Management Portal, follow the steps using the link below:

Last Modified:

DUO Quick Start Guide for Students

Resources for:
icon Close

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install Duo Mobile App

The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.

Activate your DUO Account

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner
  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue“.
Duo - Choose Platform
  1. Click “I have Duo Mobile installed”
  • If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration
close
Configure Device Options (Optional)
  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.
  1. Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

close
Authentication Options

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

close
How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

close
Last Modified:

Encrypting Word, Excel & PDF Files with built-in Application Encryption

Resources for:
icon Close

Follow these easy to use instructions for encrypting Word, Excel, and Acrobat files using built-in features.

Encrypting Word & Excel Documents
  1. For Word and/or Excel files, first click on File on the upper left-hand corner
  1. Under the Info tab, click on Protect Document for Word and Protect Workbook for Excel followed by Encrypt with Password
  1. Enter a password in the pop-up window. Re-enter the password in the next window to confirm
  1. The below message will confirm your document has been password-protected
  1. To open a password-protected file, double-click on the file and enter the created password
close
Encrypting PDF Files

NOTE:

Adobe Acrobat Pro DC or Adobe Acrobat for macOS is needed to encrypt PDF files with a password. This feature is not available in the free version of Adobe Acrobat Reader DC.

  1. Select Tools on the Navigation Tab and then select Protect
  1. On the Protect Tab select Encrypt
  1. Select Encrypt with Password. Then select Yes on the security pop-up window
  1. Check Require a Password to Open the Document and then choose a strong password. Under compatibility, choose Acrobat X and later to change the encryption method to 256-bit.
  1. Confirm the password when requested. Please note that the document WILL NOT be fully encrypted until it is saved
  1. To open the file, double-click the file and enter the created password.
close
Last Modified:

FDU Anywhere Tutorial

Resources for:
icon Close

FDU provides remote access to many of the software applications typically found in university computer labs.
index

Index

What is FDU Anywhere?

FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.

FDU Anywhere

Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.

The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:

System & Network Requirements

System Requirements

FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:

  • Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
  • An internet connection
  • FDU NetID credentials

Note

The Cisco Scure Client VPN is required to access FDU Anywhere. FDU IT is working on removing this requirement and will send out a Tech Alert once this has been completed.

Tip

Your system hardware specifications may impact the performance of FDU Anywhere, such as systems with less than 8GB of memory.

Network Requirements

For the best experience, while using FDU Anywhere, your network should:

  • Have a download speed of at least 5Mb/s or more
  • If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
  • Have an upload speed of 5Mb/s or higher
  • An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
  • Wired network connections are preferred over Wi-Fi network connections whenever possible
  • Wired network connections are more stable and offer more bandwidth over Wi-Fi

For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.

Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.

VPN Applications and Connections

Warning Warning

The use of any VPN Software within FDU Anywhere is not allowed. Using a VPN client in FDU Anywhere may interrupt your session and disable your access for approximately 15 minutes.

Testing your Connection

Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.

To test your Internet connection speed, click the link below:

Internet Speed Test

Note

Fairleigh Dickinson University is not affiliated with Netflix. The link was provided as an aid to help determine your bandwidth.

Using FDU Anywhere

FDU Anywhere is available to all students and accessible by following the instructions below:

Accessing FDU Anywhere

  1. From any web browser, visit “anywhere.fdu.edu

FDU Anywhere

Tip

For the best overall experience using FDU Anywhere, Google Chrome is the browser of choice.

Note

The Cisco Scure Client VPN is required to access FDU Anywhere. FDU IT is working on removing this requirement and will send out a Tech Alert once this has been completed.

  1. Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere

General Lab

Note

When you login to the General Lab experience, it may take about 60 seconds to get to the desktop. This is because your profile is being created or loaded.

  1. The selected app or desktop opens in a new browser tab

Note

Depending on your screen resolution, your desktop experience view may differ from the picture above.

Log Out of FDU Anywhere

Logging out is a critical step in making sure others continue to be able to easily access FDU Anywhere services. To log out of FDU Anywhere, follow these steps:

  1. Single click the Windows “Start “Button
  2. Single click On your “Name
  3. Single click on “Sign Out
  1. On the upper left-hand side, click the “Hamburger” menu icon
  1. Single click on “Log Out
  1. Single click on “OK” to confirm Logout

You have now been logged out of FDU Anywhere.

Automatic Session Logout Policy

In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.

Accessing and Using OneDrive

There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required in order to use OneDrive within FDU Anywhere.

Setup and Initialization Process

Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:

  1. From the FDU Anywhere General Lab, single click on the “OneDrive” icon from the system tray
  1. Single click the “Sign In” button
  1. Enter your FDU NetID and single click “Next“. Follow the FDU standard single sign-on prompts to complete the login process
  1. Once the login process is completed, you will be asked to register your device or single click “OK
  1. It will take a moment to register the application, it will automatically proceed to the next screen
  1. Single click on “Done
  1. You have now successfully logged into OneDrive, single click “Next
  1. Microsoft OneDrive may prompt you to backup your folders, make sure you toggle “Desktop” and single click “Start Backup

Note

Backup up folders will ensure your data is backed up to Microsoft OneDrive. Any data not stored in Microsoft OneDrive will be deleted once you log out of your session or have been disconnected.

  1. A brief overview will be given on OneDrive, to begin, single click “Next
  1. When the tutorial is finished, single click “Later
  1. OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files

Using OneDrive

Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.

Zipping Files

if you need to zip files in order to submit them to Webcampus, please follow these instructions:

  1. Single click the file or folder

Note

For macOS users, you can use the “Two Finger” click method on the trackpad in order to initiate the right click. For additional information, please see the link below for “FDU Anywhere – Keyboard Shortcuts”.

  1. Right click on 7-zip then click “Add to Archive
  1. Change Archive Format to “zip” like in the picture below then click “OK” to zip your files

The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Alternate Way to Zip Files

  1. Click “Start” on the taskbar on the left-hand side
  2. Type “7zip” and 7-zip File Manager will appear. Click on “7-zip File Manager
  1. Click on “7-Zip File Manager
  2. Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top
  1. Change Archive Format to zip and then click “OK” to zip your files

The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.

Note

The zip archive could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Submitting Files to WebCampus

In order to successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox or Microsoft Edge web browser located on the desktop of FDU Anywhere.

In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:

Keyboard Shortcuts

Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.

Note

FDU Anywhere only allows copying from your personal computer into the FDU Anywhere desktop.

If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.

Copy files from Windows OS Devices

Windows OS to FDU Anywhere

  1. Highlight the text you want to copy from your computer
  2. Press “CTRL+C” to copy the selected text
  3. Move the cursor to the paste location in FDU Anywhere
  4. Press “CTRL+V” to paste the text
close
Copy Files from Apple OS Devices

Your macOS to FDU Anywhere

  1. Highlight the text you want to copy from your computer
  2. Press “COMMAND+C “to copy the selected text
  3. macOS also supports “CTRL+C

Tip

You may find it easier to use CTRL + C when copying content to FDU Anywhere, so you don’t have to switch back and forth between COMMAND + CTRL.

  1. Move the cursor to the paste location in “FDU Anywhere
  2. Press “CTRL+V” to paste the text
close

Note

The copy and paste functions DO NOT work across all applications and browsers, including the copying and pasting of images. This is a limitation inherent in browser clipboards. We recommend the Google Chrome web browser for optimal clipboard capabilities.

Getting Support

For additional support, open up a support request by clicking the link below:

SAMI Support

Network Optimization

If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.

Power-cycle your Modem / Router

Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.

Keep all your Local Components Up-to-date

Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.

Disconnect / Turn off any Devices that are not in use

Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.

Use an Ethernet Cable

Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.

Change your Wi-Fi Configuration

If a wired Ethernet connection is not possible or your device requires a wireless connection:

  • Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
  • Place your devices (such as a computer or smartphone) and your router closer to each other

Note

You may need to contact your internet service provider for help with rebooting your router and/or to configure your wireless settings correctly.

Last Modified:

FDU Self Service Portal for Software

Resources for:
icon Close

The FDU (Fairleigh Dickinson University) Self-Service Portal for Software is a a tool designed to enhance our community’s access to software and desktop related information. With the Self-Service Portal for Software, our Faculty and Staff can easily locate and install pre-loaded software onto FDU owned computers. Simply launch the portal and you will be presented with a variety of applications, each sanctioned and supplied by FDU. This portal will provide an easily searchable way to view all new applications made available to the user community, including Microsoft Teams, Cisco Jabber, the FDU VPN, and many more.

FDU Self Service Portal Icon

How to Use and Access the FDU Self Service Portal for Software

Windows
  1. Locate the FDU Self-Service Portal for Software icon on the desktop and double-click it to launch the application or…
    1. Select the ‘Windows’ logo/start button on the bottom left of the desktop
    2. Type ‘FDU Self Service Portal for Software’ into the search bar
    3. Left click ‘FDU Self Service Portal for Software’ app to launch
FDU Self-Service Portal for Software on Windows Devices
  1. To install a program, click on the name of the application, then click on the “Install” button to the right
  1. A progress window will provide updates as the program is installed on your system. When complete, the Status column should indicate “Complete
  1. After the selected application finished downloading, it will automatically install and when completed, the status will show as “Completed
close
macOS
  1. Open the ‘Applications’ folder and locate and click the ‘FDU Self Service Portal’ icon or…
  • Select the ‘Launchpad’ icon from the dock

Launchpad Icon

  • Type ‘FDU Self Service Portal
  • Click the ‘FDU Self Service Portal’ icon to launch
FDU Self-Service Portal for macOS Devices
close
iOS & iPadOS
  1. Find the ‘Self Service Portal’ app icon and tap to launch
FDU Self Service Portal App on iPadOS

FDU Self Service Portal App on iOS

  1. Click ‘Install’ to install the requested item onto your device

Note:

The Android version of the FDU Self Service Portal will be available in the future.

Once the FDU Self-Service Portal application is open, you may then continue to select and install your desired software application. You may also access and use any self-service troubleshooting solutions that are available to you from within the FDU Self-Service Portal as well.

close
Last Modified:

How do I use Oracle on Opus

Resources for:
icon Close

What’s Oracle?

Oracle is a multi-model relational database management system, mainly designed for enterprise grid-computing and data warehousing. It is one of the first choices for enterprises for cost-effective solutions for their applications and data management. It supports SQL as a query language to interact with the database.

Now let’s discuss how to use Oracle in the FDU environment.

Accessing Oracle

FDU provides Oracle access to students and faculty on the Opus server. The Oracle environment is provided to support coursework and skill development.

Opus users are automatically granted access to Oracle after first successful login (It may take up to six hours before access is available).

If you do not already have Opus access you will need to request access by completing the Form:

Opus (Linux) Form

Access to the Opus server is restricted to FDU networks only. If you are off campus and would like to access Opus for your Oracle work you will need to use FDU’s Virtual Private Network (VPN).

You will need to use SSH to connect to the Opus server:

The Oracle Database is accessed using the SQL Plus utility, which has a command-line interface. To start using SQL Plus simply type “sqlplus /” on the Opus command line.

Interactive use can then start by entering a SQL statement (terminated by a semicolon), a PL/SQL block, or another command. For example:

SQL> select 'Hello world' as example from dual;

EXAMPLE
--------------------------------
Hello world
Last Modified: