Lenovo Boot Issue Update
- Posted:
- November 25, 2024
On September 27th, we sent an alert to the community regarding an issue with certain FDU-issued Lenovo laptop computers. For affected users, the boot process occasionally does not complete successfully, causing the laptop to remain on the Lenovo start-up screen.
After extensive testing, OIRT and our vendors have identified the root cause of the issue. If you experience this issue again, either as a recurrence or for the first time, create a support ticket, and we will apply the fix to permanently resolve it.
SAMI Support
If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMISupport provides the quickest and easiest access for IT support, you can always contact UTAC by phone (973)-443-8822 or email at fdutac@fdu.edu.
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