The University has been made aware of an ongoing issue outside of our control impacting many global telephone service providers including ours. This issue may cause difficulties for callers trying to reach the University, in particular the offices of Public Safety and Facilities.  

Until this problem is resolved, if you have an on-campus emergency and have trouble contacting Public Safety, please call 973-309-2931 (Florham Campus) or 201-638-3116 (Metropolitan Campus) or 911. Please note that 911 may also be affected by this global problem so you might need to attempt your call again if your call doesn’t connect. The University community’s safety is our main concern, and we will keep you updated until this issue is resolved.

We’d like to provide a quick update to the phone issues that began yesterday.

Issues with NWN’s vendor unfortunately continue. NWN and FDU rerouted all outbound calls yesterday, and this significantly improved our ability to call outside of our community.

Intermittent issues with inbound calls persist and NWN is closely monitoring the situation. As soon as an update is available, we will alert the community.

Although issues with NWN’s vendor are ongoing, NWN and FDU have successfully rerouted all outbound calls. Since this change occurred at approximately 1:30PM Eastern this afternoon, outbound service has significantly improved.

Intermittent issues with inbound calls persist and NWN is closely monitoring the situation. As soon as an update is available, we will alert the community.

NWN has identified an issue with their vendor which is impacting inbound/outbound calling intermittently.

Incoming callers may receive a message stating, “Your calls cannot be completed as dialed”. Outbound calls go to dead air.

We are monitoring this issue closely and we will notify the community once NWN has informed us that the issue is resolved. Tools such as Microsoft Teams remain available for internal collaboration.

On September 17^th, between 11PM and 1AM ET, and September 24^th, between 11PM and 1AM ET, USAN will be performing maintenance on our network Edge equipment. During this maintenance window, users on the Metropolitan and Florham campuses may experience intermittent outage of wired and wireless internet service. This includes access to the wired and wireless internet, as well as access to New Jersey based FDU resources such as network drives, online grading, Office365.fdu.edu, VPN, and Blackboard. Users on the Vancouver campus and off campus may be unable to access New Jersey based FDU resources intermittently.

We understand the inconvenience that network downtime can cause for our community. As always, we attempt to schedule this work at times that will be minimally intrusive for the majority of our users. Thank you for your understanding and please reach out to our Technical Assistance Center at (973)-443-8822 if you have any questions.

The software will now be installed on Desktop PCs connected to the Florham Campus network, as well as any non refreshed laptops on both campuses between 10AM and 11AM this morning. This update should only take approximately 10 minutes and the entire process is explained below. Thank you for your understanding.

If your PC is not powered on and connected to the network, the process will begin upon your next connection to the network. If you are off campus, the installation would occur the next time you connect to the FDU VPN. The installation requires a reboot of your computer, and cannot be stalled, delayed, or avoided, so please be prepared to allow the process to occur when you first log into your computer. The total process should take less than 10 minutes.

When the installation is ready to begin, you will be asked to close all applications and Click “OK” to proceed. Since your PC will automatically reboot once the installation is completed, we would advise against conducting work during the install.

The window below will provide the progress of your install. We ask that you do not interrupt the installation once it has started. Once the PC reboots, you will receive a notification that the upgrade has been completed. Crowdstrike will now run as an unintrusive background process without any further action required.

Thank you for your attention to this matter. If you encounter any issues with the installation or if you have any questions, please contact our University Technical Assistance Center at (973)-443-8822.

Thank you to everyone that has been able to attend our Lunch and Learngroup training sessions! Each Lunch and Learn spotlights one of the IT tools provided to our faculty, staff and students and provides a personalized and interactive group training. If you missed any of our previous sessions, or wish to revisit any of the covered topics, recordings of the events are available at Lunch & Learn Series.

We are excited to announce that our September Lunch and Learn session will cover our FDU IT Website, which offers a wide range of resources, and technical support. In this workshop we will show you how to navigate our IT Website to gain quick and easy access to information that will assist with your day-to-day FDU activities.

This workshop will occur on Tuesday, September 14^th at 1PM ET and will explain how to:

• Navigate the IT Website
• View of all the FDU IT Departments and resources they offer
• Gain access to critical FDU applications and software
• Explore the various guides and tutorials for FDU Specific applications
• Easily obtain technical assistance through our support page

While these training sessions are open to all FDU faculty, staff and students, advance registration is required. We invite you to register below.

Join us on Tuesday, September 14 | 1:00PM ET for a live training featuring the FDU IT Website.

Register Now

If you watched or attended any of our previous sessions, your feedback can help us to shape and develop the Lunch and Learn series. To participate in our brief five-question survey, please click here. It will only take a couple minutes of your time and your opinions would be invaluable to us.

If you have any questions regarding the series or if you would like to suggest a topic for a future training session, please contact the Lunch & Learn team at fdulearning@fdu.edu.

This week, FDU owned Windows PCs on our New Jersey Campuses will receive a state-of-the-art new security application called Crowdstrike Falcon. Crowdstrike, which replaces Symantec Endpoint Protection, will provide our community with complete antivirus, firewall, and malware protection. The software will be automatically installed on PCs connected to the Metropolitan campus network on August 17th at 6AM and on PCs connected to the Florham Campus network on August 20th at 6AM. If your PC is not powered on and connected to the network at 6AM, the process will begin upon your next connection to the network. If you are off campus, the installation would occur the next time you connect to the FDU VPN.

The installation requires a reboot of your computer, and cannot be stalled, delayed or avoided, so please be prepared to allow the process to occur when you first log into your computer. The total process should take less than 10 minutes.

When the installation is ready to begin, you will be asked to close all applications and Click “OK” to proceed. Since your PC will automatically reboot once the installation is completed, we would advise against conducting work during the install.

The window below will provide the progress of your install. We ask that you do not interrupt the installation once it has started. Once the PC reboots, you will receive a notification that the upgrade has been completed. Crowdstrike will now run as an unintrusive background process without any further action required.

Thank you for your attention to this matter. If you encounter any issues with the installation or if you have any questions, please contact our University Technical Assistance Center at (973)-443-8822.

As part of our ongoing wireless network upgrade, we are rewiring the Metropolitan Campus for new wireless access points. With work in the campus Residence Halls complete, we are now focused on rewiring the academic and administrative buildings on the Hackensack side of the Metropolitan Campus, starting with Dickinson Hall.  

This phase of our project will not impact wireless access. As always, we will attempt to conduct our work with as minimal intrusion on workspaces as possible.

Thanks for your attention to this matter. If you have any questions, please contact the University Technical Assistance Center at (973)-443-8822.

There is currently an intermittent issue when using the transfer feature with both Jabber and the Cisco desk phones. You may receive a message stating the transfer can’t be completed. If that occurs, please try the transfer again. The vendor is currently working on a resolution.

We apologize for the inconvenience; updates will be provided accordingly.