Tech Alerts

Apple has updated macOS Ventura to version 13.4. We will be pushing this update to all University Macs tomorrow, 6/2.

It is strongly advised that you also update any personal Macs to the latest version of macOS as well.

Since this is a critical security update, we ask that you please update your machine at your earliest convenience. Your machine will restart automatically to complete the update once the progress bar reaches 100%. The update can take up to an hour to complete and should be performed with the power adapter connected. Please save your work prior to starting the update. You can continue using your Mac during the update process, but the machine will restart once the update reaches 100%.

Please click “Update Now” to launch a task that will walk you through the update. Although you can defer the installation by clicking “Not Yet”, you will continue to be periodically prompted. Our recommendation is to install the update at your earliest possible convenience.

If the update is not installed by Wednesday, June 7th, you will be forced to update.

During the process, you will be prompted to enter your device password as shown below.

The macOS update will then be downloaded.

…and installed.

Thank you for your attention to this matter. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

FDU OIRT has completed testing on the latest version of Microsoft Windows 10 and we are ready to distribute the update to all FDU-owned Windows computers. Although the new version, 22H2, does not contain any new features, it includes a variety of important fixes and security updates.

Starting today, we will begin automatically and unobtrusively pushing this update to FDU-owned computers. You will then be prompted to reboot, which should take approximately 30 minutes. To ensure that you can complete this process at a convenient time, you can postpone the update for up to seven days. After seven days, the update notification will remain on the screen until the process is completed.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

Apple has released version 16.5 of iOS and iPadOS. As this is a critical update, we ask that you please download and install it at your earliest convenience. For a smooth update, please connect your device to Wi-Fi and your power adapter.

If the update is not completed by the evening of Tuesday, June 6th, the software will be installed and your device will restart automatically the next time it is powered on and connected to the internet.

1. Open the “Settings” app

2. Tap “General“

3. Tap “Software Update“

4. Tap “Download and Install“

Thank you for your attention to this matter. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973) 443-8822 or by email at fdutac@fdu.edu.

Microsoft continually provides security updates and enhancements to the Microsoft 365 Desktop Suite of Applications, including a new Outlook version presented with a toggle:

However, through testing and community reports, we have discovered that some functions may break when this toggle is set to “On”. Applications that are incompatible with the new Outlook version include:

• Virtru Email Encryption
• Zoom Outlook Plugin
• Other installed Outlook plugins (if any)

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

FDU OIRT has completed testing on the latest version of Microsoft Windows 10 and is ready to distribute the update to all FDU-owned Windows computers. The new version, 22H2, does not contain any new features but includes a variety of important fixes and security updates.

Starting on 5/30/23, we will begin automatically and unobtrusively pushing this update to FDU-owned computers. You will then be prompted to reboot, which should take approximately 30 minutes. To ensure that you can complete this process at a convenient time, you will be able to postpone the update for up to seven days. After seven days, the update notification will remain on the screen until the process is completed.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

Over the past few days, we have kept the community informed about a notification issue related to our Written Information Security Program (WISP). This issue has now been resolved, and our community should not expect any further inaccurate notifications from FDU IT Security Training or UTAC regarding this matter. Additionally, training.fdu.edu, which was temporarily taken offline as the issue was addressed, is now up and running.

Despite the circumstances, this is an opportunity to remind our community of the value and importance of our Written Information Security Program and the associated training module. As a higher education institution, members of our community may be required to access Personal Information (PI) and Personal Health Information (PHI). Our WISP outlines the appropriate means of handling this data. Due to the critical nature of this program, our faculty and staff members must complete a simple self-paced online training course called Understanding the Written Information Security Program once every two years. The course takes approximately 45 minutes to complete and is available via training.fdu.edu.

To see your current WISP training compliance status, simply log into training.fdu.edu and click on Understanding Written Information Security Program. From here, you can see the most recent date of completion and, if needed, retake the course.

As always, we will send a notification two weeks before you fall out of WISP compliance. Going forward, we will send an additional daily notification to any user out of compliance.

Thank you for your attention to this matter and please accept our apologies for any inconvenience you experienced from the excess notifications. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

On 4/21, we sent an alert to the community regarding an issue with our WISP compliance notifications. We are still in the process of addressing this issue with our compliance reporting and hope to have it resolved shortly.

The University Technical Assistance Center also sends an automated email when a support request is opened for a non-WISP compliant user. Until the issue with our reporting is corrected, you may receive this email despite being in compliance. If this occurs, please disregard the email and accept our apologies for the inconvenience.

Earlier this afternoon, members of our community received an email message with the subject line “You’ve Been Invited to: Understanding the Written Information Security Program.” This message is periodically sent to members of our community who need to retake their WISP training. Today, the message was inadvertently sent to a larger audience, including many faculty and staff members who are currently WISP compliant. If you received the email shown below, please disregard the message and accept our apologies for the inconvenience.

Apple has released version 16.4.1 of iOS and iPadOS, a critical update that should be downloaded and installed by anyone with a personally owned iOS or iPadOS device at their earliest convenience. If you have a University-managed device and the update is not completed by the evening of Tuesday, April 25th, the software will be installed automatically and your device will restart the next time it is powered on and connected to the internet.

To ensure a smooth update, please have the device connected to Wi-Fi and a power adapter before conducting the update.

1. Open the “Settings” app

2. Tap “General“

3. Tap “Software Update“

4. Tap “Download and Install“

Thank you for your attention to this matter. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973) 443-8822 or by email at fdutac@fdu.edu.

OIRT is pleased to announce the release of myFDU Connect, your personal dashboard designed to connect you with all your FDU needs.

Simply log in using your FDU NetID to gain access to the following:

• All University systems (including Self Service and WebCampus)
• Easy access to University offices
• Stay up-to-date with your favorite FDU sports teams
• Create personalized web links and to-do lists, and so much more

Explore and start personalizing your experience at myfduconnect.fdu.edu or by downloading the myFDU Connect app from the Apple App Store > or Google Play Store >

You can view a brief document on how to navigate myFDU Connect, including exploring and adding cards to your homepage here:

If you have ideas for new content to be added to myFDU Connect, or if you encounter any issues, please email myfduconnect@fdu.edu.