Tech Alerts

On Tuesday, November 14th, between the hours of 10 PM and Midnight, USAN will be performing maintenance on our print servers on both New Jersey campuses. During the maintenance period, printing services will not be available.

We understand the inconvenience that printing downtime can cause for our community. As always, we attempt to schedule this work at times that will be minimally intrusive for the majority of our users. Thank you for your understanding.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

On November 20^th, between the hours of 5PM Eastern and approximately 8PM Eastern, USAN will be conducting maintenance of our campus network infrastructure. While we do not expect this work to be user impacting, it is possible that on-campus users may experience a momentary interruption of internet connectivity as we service your area.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

October is National Cybersecurity Awareness Month, and here at FDU, we are taking this opportunity to emphasize the importance of online safety and to equip our community with the necessary knowledge and tools to protect our digital infrastructure and personal information. Cyber threats are continually evolving, and our collective effort to be vigilant and informed can make a significant difference in our ability to safeguard our institutional data, personal information, and overall digital safety.

What You Can Do:

Stay Informed: Participate in workshops, seminars, and read materials we distribute. The more you know, the better equipped you’ll be to identify and ward off threats.

Be Suspicious: Do not click on links or download attachments from unknown sources. Always double-check the authenticity of an email, especially if it requests personal information or payments.

Use Strong Passwords: Strengthen your passwords by making them complex, using a combination of letters, numbers, and special characters. Consider using a password manager.

Report Suspicious Activities: If you come across anything unusual or receive suspicious emails, please report them to the IT department immediately.

This month is not just about learning but also about sharing. Talk to your peers, students, and colleagues about the importance of cybersecurity. Share tips and resources, and together, we can create a more secure digital environment at FDU.

Thank you for your attention and commitment to making our university a safer place, digitally and otherwise. Remember, cybersecurity is a shared responsibility, and we all have a role to play!

Faculty and Staff Video

Student Video

On 10/18/2023, FDU OIRT will modernize the single sign on (SSO) login process for fdu.zoom.us. This simple change is being implemented for the purposes of standardization and increased security. The new screen will be instantly familiar to our community as it is identical to our Office 365 login screen. While the appearance of the authentication screen will change, the functionality of our Zoom services will remain the same.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

On Thursday, October 12th, between the hours of 4AM and 8AM, USAN will conduct a wireless controller software upgrade to improve the performance and stability of our wireless network. During this vendor-recommended upgrade, our community might experience intermittent wireless connectivity issues.

We understand the inconvenience that wireless downtime can cause for our community. As always, we try to schedule such tasks during times that will minimally disrupt most users. Thank you for your understanding.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support offers the quickest and easiest access for IT support, you can also contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

When linking a FDU shared network drive in Microsoft Outlook, a simple path such as “H:\Share” is displayed. This is referred to as a UNC shortcut. Due to a temporary issue on Microsoft’s end, the following security notice will show on a FDU computer when connecting to a network share via an email link.

In the example above, you will notice that the security message is letting the user know that “H:\Test-Metro-Share” is shorthand for \root.fdu.edu\shares\Test-Metro-Share. To open the link the user will need to confirm that the location stated is safe and then click “Yes” to continue.

Until further notice, all shared drives that are FDU based will require this verification step and all non-FDU links to shared drives will be blocked. If you attempt to open a non-FDU link, you will receive the following error message.

If your department requires the ability to link to a non-FDU network path, please visit SAMISupport.fdu.edu and open a support ticket for the USAN Systems team.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

On Wednesday, September 13th, between the hours of 6 AM and 8 AM, USAN will be completing a wireless controller software upgrade aimed at improving the performance and stability of our wireless network. For the duration of this vendor-recommended upgrade, our community may experience intermittent wireless connectivity issues.

We understand the inconvenience that wireless downtime can cause for our community. As always, we attempt to schedule this work at times that will be minimally intrusive for the majority of our users. Thank you for your understanding.

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973)-443-8822 or email at fdutac@fdu.edu.

Apple has released version 16.6.1 of iOS and iPadOS. As this is a critical update, we ask that iOS and iPadOS device owners download and install it at your earliest convenience. If you have a University managed device and the update is not completed by the evening of Tuesday, September 26^th, the software will be installed and your device will restart automatically on the next occasion that it is powered on and connected to the internet.

To ensure a smooth update, please have the device connected to Wi-Fi and a power adapter before conducting the update.

1. Open the “Settings” app

2. Tap “General“

3. Tap “Software Update“

4. Tap “Download and Install“

Thank you for your attention to this matter. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access to IT support, you can always contact UTAC by phone at (973)-443-8822 or by email at fdutac@fdu.edu.

Earlier today, several FDU email addresses, including yours, received an email with the subject line “Course Completed: Understanding the Written Information Security Program.” This message was sent out inadvertently during system maintenance and inaccurately stated that you had completed our WISP Course as of September 8th, 2023. Similarly, for the time being, your WISP completion date on training.fdu.edu reflects the inaccurate 9/8/23 date. We are currently correcting this error. Please disregard the email and note that your completion date will be corrected on training.fdu.edu shortly.

Despite this error, we would like to take a moment to emphasize the value and importance of our Written Information Security Program and the associated training module, which needs to be completed every two years. We send a notification two weeks before your WISP compliance expires.

Thank you for your understanding, and we apologize for any inconvenience this may have caused. If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and most convenient access to IT support, you can always contact UTAC by phone at (973)-443-8822 or email fdutac@fdu.edu.

FDU OIRT is deeply committed to providing a high level of service to our community and constantly seeks ways to improve. In pursuit of this goal, we are introducing a new feedback system within SAMI Support. Soon, community members will be able to rate their SAMI Support interactions on a scale of one to five stars. We aim to utilize this rating system to continually assess and refine our processes.

Submitting feedback is straightforward. When a ticket is closed, users receive an auto-generated email from no-reply@fdu.edu with “Closed Successfully” in the subject line. With the new feedback system, these emails will contain an additional field, as shown below.

To rate your experience, select the star rating that corresponds with your level of satisfaction. One star indicates an interaction needing improvement, while five stars signify an interaction that exceeded your expectations.

If you wish to elaborate, we also welcome written feedback! Simply view the completed support ticket within SAMISupport.fdu.edu and click on the “Give Feedback” option at the bottom left of the screen. Here, you can select your star rating, provide detailed feedback in the text box, and then submit your thoughts.

Should you have any questions or concerns, please visit SAMI Support. There, you can request more information from UTAC or explore our extensive IT knowledge base. Additionally, for immediate IT assistance, reach out to UTAC by phone at (973)-443-8822 or email fdutac@fdu.edu.