Tech Alerts

FDU Tech alerts are announcements that provide our staff and faculty with complete transparency regarding the effects of technical and security issues as well as information about when and how issues are resolved.

Tech Alerts Header
Search Tech Alerts

Metropolitan Campus Access Point Wiring Update

Posted:
July 27, 2021
icon Close

As part of our ongoing wireless network upgrade, we are currently rewiring the Lindens for new wireless access points. While this work is ongoing, we have also commenced rewiring the Northpointe and University Court Residence Halls. These locations will be completely rewired by approximately August 20th. At that time we will turn our attention to rewiring academic and administrative buildings on the Metropolitan Campus, starting with Dickinson Hall.

This phase of our project will not impact wireless access. As always, we will attempt to conduct our work with as minimal intrusion on work spaces as possible.

Thanks for your attention to this matter. If you have any questions, please contact the University Technical Assistance Center at (973)-443-8822.

Last Modified: icon icon Copy Link

FDU-Secure Wireless Network Certificate Update

Posted:
July 20, 2021
icon Close

On the evening of Thursday 7/22/21, our FDU-Secure wireless network will be updated with a new wireless SSL certificate. Wireless certificates are a security mechanism that periodically expire by design.

Upon your first connection to FDU-Secure after the update, you will be prompted to accept the new certificate. The tutorial below can assist with completing the security acceptance process for common platforms including macOS, Windows 10, Android and Apple (iOS) devices.                                                                                                                                                            

If you have any questions, please contact UTAC at (973)-443-8822 or open a support case on IT.FDU.EDU.

Last Modified: icon icon Copy Link

Lenovo Laptop Refresh Update

Posted:
July 20, 2021
icon Close

As we enter week two of our PC Laptop refresh, only 40% of eligible faculty and staff members have scheduled their refresh appointment. More concerning is that after July, less than 100 appointments have been booked. Currently, only 26% of appointments are booked for August.

There are a finite amount of appointments available daily, and at some point, there will be more users than there will be appointments available. Once the refresh ends on Friday, October 1st, the designated rooms on each campus and our temporary staff will no longer be available.

Please visit the following link to to schedule your appointment:

There’s no better time than the summer to have this completed, but even if you want to refresh your laptop after the Fall Semester starts, please book your appointment now.

Our original Tech Alert is below. Thank you very much for your attention to this matter.

Last Modified: icon icon Copy Link

Lunch and Learn Training: Microsoft Bookings

Posted:
July 20, 2021
icon Close

Thank you to the faculty and staff members that have been able to attend our Lunch and Learn group training sessions! Each Lunch and Learn spotlights one of the IT tools provided to our faculty and staff and provides a personalized and interactive group training. If you missed any of our previous sessions, or wish to revisit any of the covered topics, recordings of the events are available at:

We are excited to announce thar our August session will cover Microsoft Bookings, an application that offers a simpler way to organize schedules and manage appointments. Microsoft Bookings includes a web-based booking calendar and integrates with Outlook to optimize your calendar and give your contacts the flexibility to book a time that works best for everyone involved.

Our Microsoft Bookings training will occur on Thursday, August 5th at 1PM ET and will help you to:

  • Understand how Bookings integrates with the user’s Microsoft 365 digital identity
  • Learn how to access and navigate Bookings via the web browser and Microsoft Teams
  • Learn how to create and customize services in a Bookings calendar
  • Understand Staff Types, how to add, search, and manage Staff
  • Understand how to add and edit booking information

While these training sessions are open to all FDU faculty and staff, advance registration is required. We invite you to register below

If you watched or attended any of our previous sessions, your feedback can help us to shape and develop the Lunch and Learn series. It will only take a couple minutes of your time and your opinions would be invaluable to us.

If you have any questions regarding the series or if you would like to suggest a topic for a future training session, please contact the Lunch & Learn team at fdulearning@fdu.edu.

Last Modified: icon icon Copy Link

Network Maintenance

Posted:
July 20, 2021
icon Close

On the evenings of July 20th, 21st, and 22nd, USAN will be performing an upgrade of our network authentication hardware. On each night, the work will begin at 5:30PM Eastern and continue until approximately midnight Eastern. 

Our expectation is that this maintenance will not be user impacting. However, during these maintenance windows, there is a possibility that on-campus users may experience intermittent outage of the wireless network. Additionally, off campus users may experience intermittent outages of the VPN. 

We understand the inconvenience that network downtime can cause for our community. As always, we attempt to schedule this work at times that will be minimally intrusive for the majority of our users.  Thank you for your understanding and please reach out to our Technical Assistance Center at (973)-443-8822 if you have any questions.

Last Modified: icon icon Copy Link

Network Edge Equipment Maintenance

Posted:
July 13, 2021
icon Close

On July 16, between 6AM and 8AM EDT, USAN will be will be performing maintenance on our network Edge equipment. During this maintenance window, users on the Metropolitan and Florham campuses may experience intermittent outage of wired and wireless internet service. This includes access to the wired and wireless internet, as well as access to New Jersey based FDU resources such as network drives, online grading, Office365.fdu.edu, VPN, and Blackboard. Users on the Vancouver campus and off campus may be unable to access New Jersey based FDU resources intermittently.

We understand the inconvenience that network downtime can cause for our community. As always, we attempt to schedule this work at times that will be minimally intrusive for the majority of our users.  Thank you for your understanding and please reach out to our Technical Assistance Center at (973)-443-8822 if you have any questions.

Last Modified: icon icon Copy Link

Metropolitan Campus Access Point Wiring for FDU Wireless Network Upgrade

Posted:
July 1, 2021
icon Close

As discussed in our 4/29 Tech Alert, University Systems and Networking is currently undertaking a massive upgrade of our wireless network infrastructure. The current phase of this project is to completely rewire the New Jersey campuses for new access points. 

We have completed this work on the Florham Campus and starting July 8th, we will be turning our attention to the Lindens on the Metropolitan Campus. We will keep the campus community informed of our schedule for wiring the rest of the campus once the Lindens are completed. This phase of our project will not impact wireless access. As always, we will attempt to conduct our work with as minimal intrusion on work spaces as possible.

Thanks for your attention to this matter. If you have any questions, please contact the University Technical Assistance Center at (973)-443-8822.

Last Modified: icon icon Copy Link

Lenovo Laptop Refresh Begins July 12th

Posted:
June 30, 2021
icon Close

The Computing Services department is excited to announce the beginning of the laptop portion of our 2021 Technology Refresh. The refresh will be performed on site at both Florham and Metropolitan Campuses from Monday, July 12, 2021 through Friday, October 1, 2021.  All faculty and staff with Lenovo laptops are required to schedule a refresh appointment. 

The refresh will occur at the following locations:

  • Metropolitan Campus: First floor of Edward Williams Hall (The old library)
  • Florham Campus: Monninger Center (The Orangerie)

As part of the technology refresh, every employee will be asked to change their Net ID Password. This is mandated by the Data Security Incident Response Team (DSIRT) in accordance with the University’s Password Policy.

Note

At this time, we are ONLY refreshing Lenovo PC’s. We will send out an additional communication later this summer when the MAC replacement computers are available.

Please visit the link below to schedule your appointment NOW!

appointment NOW! As long as each user follows the detailed instructions provided, our new processes will allow you to swap your laptop in less time than in previous years. Additionally, the scheduling page contains a phone number for each refresh site. This hotline can be used to assist you with any questions that arise AFTER the refresh has been complete.

Please see the 6/14/21 email titled “Return to Campus Information” to learn about the University’s current policies. Employees that have a medical accommodation in place for FY22 and cannot come to campus to pick up their new laptop should contact Rose D’Ambrosio at dambrosi@fdu.edu to discuss alternate arrangements.

Last Modified: icon icon Copy Link

Phishing Attempt

Posted:
June 21, 2021
icon Close

Earlier today, many faculty and staff members received an email from the scam email address smallgillianm@gmail.com with a subject line of “[External]Send me your available cell number”. That email has now been purged from our system. Additionally, some members of our community have informed us that they have received text messages claiming to be from Gillian Small.

If you receive messages of this nature, please do not respond, as the scammer will invariably attempt to extract something of value, such as account passwords or gift cards. If you have already replied, please contact our University Technical Assistance Center at (973)-443-8822.

Last Modified: icon icon Copy Link

Server Migration Update

Posted:
June 19, 2021
icon Close

We have completed our migration to the new server for all of our Colleague applications.

All systems are now available.

Please ensure that you access https://webui.fdu.edu for the proper version of Colleague UI.  Please clear your browser cache before accessing this site.

If you have any questions or problems, please contact fdutac@fdu.edu or (973)-443-8822.

Last Modified: icon icon Copy Link