Tech Alerts

FDU Tech alerts are announcements that provide our staff and faculty with complete transparency regarding the effects of technical and security issues as well as information about when and how issues are resolved.

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Accessing FDU Services Over VPN

Posted:
September 14, 2020
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FDU services, such as Webcampus, Zoom, FDU Anywhere or Office 365 are available on a PC or mobile device from the Internet.  Students simply access the site, and login with their FDU NetID and password.

If you are experiencing technical problems connecting to any of these services from outside of United States or Canada,  you can try using a Virtual Private Network (VPN) connection, as long as it is legal in the country in which you are located. There are many regional providers with local points of presence throughout the world to select from.

One common VPN provider is Nord VPN.

This is a paid service, and will give you a good overall experience. Once you sign up for this service you will be provided with software to download and sign in with the credentials provided by the company.

Another option would be to use the FDU VPN, although the speed of the connection might be less than the local providers. Information on downloading the FDU VPN and connecting through your PC can be found at:

If you are continuing to have difficulties, please call the  University Technical Assistance Center at (973)-443-8822 or email FDUTAC@fdu.edu.

NOTE:  Students who are located in Iran, North Korea, Cuba, Syria, or the Crimea region of Ukraine must contact the University Technical Assistance Center at the above number or email before attempting to gain access to the above-referenced applications. 

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New Zoom Requirements

Posted:
September 10, 2020
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Starting September 27th, 2020, Zoom will be requiring all meetings to have a Passcode or Waiting Room enabled. Zoom has designed these security measures to give you control over your meeting security options while keeping the join experience as frictionless as possible.

•  For meetings that do not have either a Passcode or Waiting Room enabled by September 27th, Zoom will enable a Waiting Room for us.

•  Zoom has also improved the Waiting Room notifications so the meeting host can now receive a visual and auditory notification that an attendee has entered the Waiting Room. Hosts or co-hosts can admit them to the meeting.

•  Information about Zoom can be found in the Academic Technology section of it.fdu.edu. If you have any additional questions, please contact UTAC at (973)-443-8822 or email FDUTAC@fdu.edu.

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FDU Anywhere is now Available for Vancouver Students

Posted:
September 8, 2020
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FDU IT is pleased to announce that FDU Anywhere,  the platform for our students to remotely access many software applications typically found in our Computer labs, is now available. 

The following software is currently available at anywhere.fdu.edu:

  • MatLab**
  • SPSS
  • Adobe Cloud Suite*
  • AutoDesk Suite*
  • Office Suite
  • Maple*
  • MS Visual Studio

*Per Class Assignment Only
**Special License for Current School Year. See Mathworks MatLab for download and installation instructions.

Additional software will be added over the course of the semester.  You will be able to check for updates at FDU Anywhere User Guide.

How does FDU Anywhere work?

Logging into anywhere.fdu.edu is like walking into one of FDU’s Computer labs.  Upon providing your FDU NetID and password, you will have access to the site’s software modules.  However, much like an FDU computer lab, seats in FDU 

Anywhere are limited, and not always available. If a particular software module is not available, try again in a few minutes.  If you are using FDU Anywhere, please do not occupy a seat within a particular software module unless you are using it.  By keeping a session active, you could be prohibiting a fellow student from accessing it.  When you want to leave FDU Anywhere, simply log out.

How can I Save Documents?

When you log into FDU Anywhere, you are accessing your own remote desktop.  However, instead of saving your documents on FDU Anywhere, you must save them to your OneDrive account. With OneDrive, your documents are easily accessible and convenient to store and share. 

More Information

We have also added a list of Open Source software available for free download to student’s personal computers. Access to this list and the download links can be found at:

For a comprehensive understanding of FDU Anywhere’s feature set, please visit our user guide:

If you have any questions about FDU Anywhere, please contact UTAC at (973)-443-8822 or by opening a support case on IT.FDU.EDU.

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Introducing FDU Mobile

Posted:
September 2, 2020
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FDU Information Technology is pleased to announce the launch of FDU Mobile.  This new app will allow students to view their class schedules, grades, financial aid, account activity and apply for graduation as well as link to their courses on WebCampus using single sign-on (FDU NetID credentials).  The app also contains interactive maps of the FDU campuses, a staff directory, important University numbers and links to FDU social media platforms.

Additional functionality will be added on a regular basis. Faculty and staff will soon be able to view class rosters, grade their classes using the app and view budget information among other features.

To download the app, please visit the App Store or the Google Play Store and search for FDU Mobile. Or visit the FDU Mobile App article using the link below:

If you have any questions or need assistance, please email webadvisoradmin@fdu.edu.

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FDU Anywhere Updates – Matlab and Open Source Software

Posted:
August 25, 2020
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As part of our remote teaching and learning initiative, FDU has acquired a license for Mathworks Matlab for the remainder of the 2020 – 21 school year. Any enrolled FDU student and all active FDU faculty members can download the software onto their personal computers. As with all of the offerings on our new FDU Anywhere platform, the software can be used on or off campus.  This special license is just for this current school year. For download and installation instructions, please visit:

We have also added a list of Open Source software available for free download to student’s personal computers. Access to this list and the download links can be found at:

In the coming days, more information on these applications will be made available.

For assistance with anything described above, please contact the University Technical Assistance Center at (973)-443-8822. Thank you for your attention to this matter and we look forward to providing more exciting FDU Anywhere software options throughout the coming semester. 

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Zoom Connectivity Issues Update

Posted:
August 24, 2020
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Zoom has provided us of the following update regarding this morning’s outage:

We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted.

-Zoom

Our belief is that most FDU users will now be able to connect to Zoom. If you are still unable to connect, please try again shortly as Zoom is currently rolling out the fix to the remaining affected users.

Thank you for your attention to this matter.

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Zoom Connectivity Issues

Posted:
August 24, 2020
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Zoom has announced that some users may currently be experiencing issues with Zoom. Per the company:

We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.

-Zoom

Thank you for your attention to this matter. We will send a follow-up Tech Alert to the community when Zoom announces that the issue is resolved. 

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FDU Anywhere is now Available for New Jersey Students

Posted:
August 17, 2020
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FDU IT is pleased to announce that FDU Anywhere,  the platform for our students to remotely access many software applications typically found in our Computer labs, is now available. 

The following software is currently available at anywhere.fdu.edu:

  • MatLab
  • SPSS
  • SAS 
  • Adobe Cloud Suite*
  • AutoDesk Suite*
  • Office Suite
  • Maple*
  • MS Visual Studios

*Per Class Assignment Only

Additional software will be added over the course of the semester.  You will be able to check for updates below:

How does FDU Anywhere work?

Logging into anywhere.fdu.edu is like walking into one of FDU’s Computer labs.  Upon providing your FDU NetID and password, you will have access to the site’s software modules.  However, much like an FDU computer lab, seats in FDU Anywhere are limited, and not always available. If a particular software module is not available, try again in a few minutes.  If you are using FDU Anywhere, please do not occupy a seat within a particular software module unless you are using it.  By keeping a session active, you could be prohibiting a fellow student from accessing it.  When you want to leave FDU Anywhere, simply log out.

How can I Save Documents?

When you log into FDU Anywhere, you are accessing your own remote desktop. However, instead of saving your documents on FDU Anywhere, you must save them to your OneDrive account. With OneDrive, your documents are easily accessible and convenient to store and share. 

More Information

You can find more information on how to access and use FDU Anywhere at:

Over the coming weeks, we will be monitoring the system with an eye toward enhancements that will optimize your user experience.  We are also looking to add information on downloadable open source software to the page. 

If you have any questions about FDU Anywhere, please contact UTAC at (973)-443-8822 or by opening a support case at the top of this website.

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Virtru Email Encryption

Posted:
August 14, 2020
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FDU IT is pleased to announce the launch of Virtru Email Encryption. Virtru provides our community with the ability to confidently share sensitive information, including PI and PHI, over secured email. This encryption solution offers a host of powerful advanced features. With Virtru, you have the ability to prevent your message from being forwarded, set expiration dates for viewing attachments, and even revoke access to your email messages at any time. Despite this powerful feature set, the true appeal of Virtru is in its simplicity. Once the Virtru Plug In is installed on your Outlook email client, turning encryption on and off is as effortless as toggling a single option.  

We have a limited number of licenses available from Virtru. If your position requires you to deal with sensitive data and you believe that email encryption would be of assistance, please visit our forms site to request access to Virtru.

Upon logging in with your FDU NetID username and password, you can select the Virtru Email Encryption Request Form and let us know a bit about your need for encryption. If approved, we will provide you with installation instructions and information on Virtru’s various features and benefits

Thank you for your attention to this matter. 

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Introducing FDU Anywhere (A Virtual Desktop for Students)

Posted:
August 13, 2020
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Starting with the beginning of the Fall Semester, FDU will be offering a new platform for students to remotely access many of the software applications typically found in our Computer labs. The service, called FDU Anywhere, is powered by Apporto. You may access it using the link below:

To start the semester, the following software will be accessed from FDU Anywhere:

  • MatLab
  • SPSS
  • SAS (Not available for Vancouver)
  • Adobe Cloud Suite
  • AutoDesk Suite
  • Office Suite
  • Maple
  • MS Visual Studios

Additional software will be added over the course of the semester.  You will be able to check this website under FDU Anywhere to find the most current software list.

How will FDU Anywhere work?

Logging into FDU Anywhere will be like walking into one of FDU’s Computer labs.  Upon providing your FDU NetID and Password, you will have access to all of the site’s software modules.  However, much like an FDU computer lab, seats in FDU Anywhere are limited, and not always available. If a particular software module is not available, try again in a few minutes.  If you are using FDU Anywhere, please do not occupy a seat within a particular software module unless you are using it.  By keeping a session active, you could be prohibiting a fellow student from accessing it.  When you want to leave FDU Anywhere, simply log out.

How will I Save Documents?

When you log into FDU Anywhere, you will be accessing your own remote desktop, which allows you to directly save documents.  However, instead of saving your documents on FDU Anywhere, the best experience is to save them to your OneDrive account. Your documents will be more accessible and easier to store and share from OneDrive.

A Few Helpful Hints

  • Please allow some extra time when you need to use software in FDU Anywhere in case you need to wait for a seat.
  • Please sign out when you complete your work in any application so the next student can access that software.
  • Return to this site frequently for updates on available software.
  • Be on the lookout for a follow-up Tech Alert as soon as FDU Anywhere becomes available on your campus. 

If you have any questions about FDU Anywhere, please contact UTAC at (973)-443-8822 or by opening a support case.

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