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Voice Services

Voice Services provides the campus with both basic and advanced telecommunications services. They provide phone service, establish voice mail, coordinate repairs, add, move, and change phone numbers for the faculty, staff and students on both campuses.

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Instant Meeting

Verizon Audio Conferencing service allows you to hold a meeting by phone at any time. To Setup an account click on the link below, complete the form, and choose submit.  Voice Services will contact you with all the necessary details to begin using the service. 

There is no charge to have an account, but charges are incurred when the account is used. 

You will be assigned a permanent dial-in number and two passcodes – one for the leader and one for the participants. 

To host an Audio Conference Call simply distribute the dial-in number, and the passcode for the participants with the date and time of the meeting.

Last Modified: November 26, 2019 icon icon Copy Link

See also

Required Process

Voice Services supports cellular services for faculty and staff for both FDU New Jersey Campuses.  

In order to obtain a University provided cellular device, approval must be given by an Officer of the University along with the budget manager of your department. Any requests should be submitted through Voice Services with the approvals required by email.  

All cellular service purchases must meet Fairleigh Dickinson University’s Cellular Policy. 

FDU’s policy http://view.fdu.edu/files/fducellphonepolicyissue20.pdf 

Types of Cellular Devices/Services

Basic Cell Phones

Obtaining a basic cellular phone gives you the ability to make calls and text. There is a monthly charge for voice required with this device.

Smartphones

Obtaining a smartphone gives you the ability to make calls, text, email, and access the internet. There is a monthly charge for voice and data required with this device. 

For a list of current devices available to FDU through Verizon Wireless please email voiceservices@fdu.edu

Broadband

This service can be activated on a University provided iPad. This service is for domestic use only. There is a monthly charge for data required with this service

Jetpack

This device is a 4G LTE mobile hotspot (mobile WIFI) and can be used with your laptop or iPad. Depending on the Jetpack model you are using it can be connected to multiple devices at one time. There is a monthly charge for voice and data required with this device

Mobile Hotspot

This service can be added to an existing FDU smartphone and is used as a WIFI hotspot on your smartphone. This is a domestic service only. There is a monthly charge required for this service.

International Services

Before you travel internationally, please email Voice Services. It is imperative that you request this change at least 3 business days prior to leaving the U.S. to ensure the changes are made and validated. 

Last Modified: September 24, 2019 icon icon Copy Link

Cisco Unified Communications Headset Selection and Pricing

Resources for: Faculty Staff
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As a staff or faculty member, you can request a Headset for the new Cisco IP Unified Communications system.

Below you will find PDF’s containing headset offerings and the pricing sheet.

Note: With the selection of a headset, please note which Cisco phone model your headset will being connecting to.

The prices on this sheet have been pre-negotiated with our vendor. A quote is not needed to place an order for one of the approved headsets. Only approved headsets can be attached to Unified Communications devices.

Any questions, please contact Megan Kogut at (203)-851-7083

Last Modified: February 6, 2020 icon icon Copy Link

Cisco Unified Communications Phone System Manuals

Resources for: Faculty Staff
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Below you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Last Modified: October 15, 2019 icon icon Copy Link

Cisco Unified Communications Voice Mail Features

Resources for: Faculty Staff
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Initial Voice Mail Set-Up from Your Own Campus Extension

From your desk phone:

  • Press the message button  on your phone instrument.
  • Enter your Mailbox ID, this is your 4 digit extension.
  • Enter the temporary PIN followed by the # sign [contact UTAC at (973)-443-8822 for temporary PIN]. 
  • Listen to the prompts to set-up your voicemail greeting. 

Initial Voice Mail Set-Up from Off Campus

When off campus, call into the system by dialing 973-443-8100 for the Florham Campus or 201-692-7600 for the Metropolitan Campus. 

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter the temporary PIN followed by the # sign [contact UTAC at (973)-443-8822 for temporary PIN].
  • Listen to the prompts to set-up your voicemail greeting. 

Accessing Voicemail On Campus

  • Press the message button  on your phone instrument.
  • Enter your Mailbox ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail Off Campus

From an outside phone, dial into the voicemail system at (973)-443-8100 for the Florham Campus or (201)-692-7600 for the Metropolitan Campus. 

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail from Another Extension That Has Voicemail

Dial the voicemail extension 8100 or 7600.

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Changing Voicemail Messages & Passcodes

When you first set up your mailbox, you record a greeting, your name and select a passcode. The set-up options allows you to change these at any time. You should update your greeting(s) regularly to let callers know whether you’re in or out of the office. Your voicemail message should always be appropriate, so callers will feel confident in leaving messages. And, of course, boxes should be emptied daily, if not more frequently. 

When the University or your department closes you should always redo your message making the caller aware that the University or your department is closed.

The voicemail system will prompt you as to how to make changes. When you are in doubt about what to do next, you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Last Modified: February 6, 2020 icon icon Copy Link

Reporting Threating or Harassing Phone Calls

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Reporting Threating or Harassing Phone Calls

The following procedures should be followed:

Contact Public Safety x2222 Metro Campus or x8888 for Florham Campus. 

If the call is threatening, kindly contact Public Safety regarding threatening or harassing phone calls. 

Call 911 If Emergency Arises

Campus Emergency

Dialing 66 from your desk phone you will be connected to Public Safety. This is to be used for Emergency purposes only. 

Last Modified: February 6, 2020 icon icon Copy Link

Snow Days & Campus Closure Information

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Dial the University Switchboard

Florham Campus (973)-443-8500
Metropolitan Campus (201)-692-2000

Dial the Campus Voicemail System

Florham Campus (973)-443-8100 
Metropolitan Campus (201)-692-7600 

Dial 411, you will hear a recorded message in regards to weather related information. 

Dial the Weather Related Numbers

Florham Campus (973)-443-8000
Metropolitan Campus (201)-692-7000

Dial 411, you will hear a recorded message in regards to weather related information.

Last Modified: February 6, 2020 icon icon Copy Link
FAQ
Staff Directory
Stephanie Paris Voice Services Billing Specialist
Susan Mihalarogiannis Voice Services Switchboard Specialist
Jennifer Cassidy Voice Services Billing Specialist
Kimberly Hart Voice Services Manager of Telephone and Voice Services