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Voice Services

Voice Services provides the campus with both basic and advanced telecommunications services. They provide phone service, establish voice mail, coordinate repairs, add, move, and change phone numbers for the faculty, staff and students on both campuses.

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Instant Meeting

Verizon Audio Conferencing service allows you to hold a meeting by phone at any time. To Setup an account click on the link below, complete the form, and choose submit.  Voice Services will contact you with all the necessary details to begin using the service. 

There is no charge to have an account, but charges are incurred when the account is used. 

You will be assigned a permanent dial-in number and two passcodes – one for the leader and one for the participants. 

To host an Audio Conference Call simply distribute the dial-in number, and the passcode for the participants with the date and time of the meeting.

Last Modified: March 11, 2020 icon icon Copy Link

See also

Required Process

Voice Services supports cellular services for faculty and staff for both FDU New Jersey Campuses.  

In order to obtain a University provided cellular device, approval must be given by an Officer of the University along with the budget manager of your department. Any requests should be submitted through Voice Services with the approvals required by email.  

All cellular service purchases must meet Fairleigh Dickinson University’s Cellular Policy. 

FDU’s policy http://view.fdu.edu/files/fducellphonepolicyissue20.pdf 

Types of Cellular Devices/Services

Basic Cell Phones

Obtaining a basic cellular phone gives you the ability to make calls and text. There is a monthly charge for voice required with this device.

Smartphones

Obtaining a smartphone gives you the ability to make calls, text, email, and access the internet. There is a monthly charge for voice and data required with this device. 

For a list of current devices available to FDU through Verizon Wireless please email voiceservices@fdu.edu

Broadband

This service can be activated on a University provided iPad. This service is for domestic use only. There is a monthly charge for data required with this service

Jetpack

This device is a 4G LTE mobile hotspot (mobile WIFI) and can be used with your laptop or iPad. Depending on the Jetpack model you are using it can be connected to multiple devices at one time. There is a monthly charge for voice and data required with this device

Mobile Hotspot

This service can be added to an existing FDU smartphone and is used as a WIFI hotspot on your smartphone. This is a domestic service only. There is a monthly charge required for this service.

International Services

Before you travel internationally, please email Voice Services. It is imperative that you request this change at least 3 business days prior to leaving the U.S. to ensure the changes are made and validated. 

Last Modified: March 11, 2020 icon icon Copy Link

Cisco Unified Communications Call Forward

Resources for: Faculty Staff
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NOTE: This article applies to NJ Campuses Only

With Cisco Unified Communications call forwarding, you have the ability to forward all of your incoming calls to another phone number. This can be useful in the event that you need to work from home or temporarily work from a different office.

Enabling Call Forwarding On-site

  1. To activate call forwarding, press “Forward All” while the phone is still on the hook
  2. To forward off campus, enter 3 then 1 and the 10-digit number.
    Example: (3 1 201 555 1212)
  3. To forward on campus, enter the 4-digit campus extension
    Example: (5555) 
  4. A message will briefly appear on your phone’s screen to let you know that calls are now being forwarded
  5. With forwarding enabled, the onscreen “Forward All” button will now read as “Forward Off

NOTE: To Disable Call Forwarding simply press this “Forward Off” button when you are ready to deactivate the feature.

The call forwarding process is also explained in your phone’s Quick Reference Guide.

This short and easy to use document explains many essential UC features including conference calls, call transferring and voicemail.

As always, please contact our University Technical Assistance Center at (973)-443-8822 if you have any questions.

Enabling Call Forwarding Offsite

If you are unable to be by your FDU phone, and you need to set up Call Forwarding, you can do this through our Self-Service portal.

  1. You must have an NWN Cloud Self-Service account in order to modify your preferences. If you have one already, proceed to step 3 otherwise continue to step 2
  2. Call UTAC at (973)-443-8822 and let them know you are accessing your NWN Cloud Self-Service portal for the first time. UTAC will provide you a temporary password for logging in the first time
  3. Visit the self-service portal at fdu-selfcare.nwncloud.com
  4. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
  5. Enter your NWN Cloud account password and click “Enter
  6. Next click on your Name on the top right of the screen. Hover over the drop-down menu and click “My Account
  1. Under “Web Password” un-click the checkbox to set a custom password. When done, click “Apply” in the top right corner
  1. Once logged in, click “My Call Forwards
  1. Input the phone number you wish to forward to then click “Apply“ 
    • To forward off campus, enter 3 then 1 and the 10-digit number.
      Example: (3 1 201 555 1212)
    • To forward on campus, enter the 4-digit campus extension
      Example: (5555) 

NOTE: If you have more than one internal number, click on the extension you wish to forward.

NOTE: If you need to use your personal cell phone to make a call from a remote site, and you do not wish to reveal your Caller ID, simply prepend the phone number to be dialed with *67.  Example: *672015551212.  Your phone number will not appear to the phone of the person dialed.

If, at any time, this function does not work, or you can not access the nwncloud portal, please call UTAC at (973)-443-8822 or open a ticket for Voice Services.

Last Modified: March 20, 2020 icon icon Copy Link

Cisco Unified Communications Headset Selection and Pricing

Resources for: Faculty Staff
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NOTE: This article applies to NJ Campuses Only

As a staff or faculty member, you can request a Headset for the new Cisco IP Unified Communications system.

Below you will find PDF’s containing headset offerings and the pricing sheet.

Note: With the selection of a headset, please note which Cisco phone model your headset will being connecting to.

The prices on this sheet have been pre-negotiated with our vendor. A quote is not needed to place an order for one of the approved headsets. Only approved headsets can be attached to Unified Communications devices.

Any questions, please contact Megan Kogut at (203)-851-7083

Last Modified: March 20, 2020 icon icon Copy Link

Cisco Unified Communications Phone System Manuals

Resources for: Faculty Staff
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NOTE: This article applies to NJ Campuses Only

Below you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Last Modified: March 20, 2020 icon icon Copy Link

Cisco Unified Communications Voice Mail Features

Resources for: Faculty Staff
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NOTE: This article applies to NJ Campuses Only

Initial Voice Mail Set-Up from Your Own Campus Extension

From your desk phone:

  • Press the message button  on your phone instrument.
  • Enter your Mailbox ID, this is your 4 digit extension.
  • Enter the temporary PIN 13579 followed by the # sign.
  • Listen to the prompts to set-up your voicemail greeting. 

Initial Voice Mail Set-Up from Off Campus

When off campus, call into the system by dialing 973-443-8100 for the Florham Campus or 201-692-7600 for the Metropolitan Campus. 

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter the temporary PIN 13579 followed by the # sign.
  • Listen to the prompts to set-up your voicemail greeting. 

Accessing Voicemail On Campus

  • Press the message button  on your phone instrument.
  • Enter your Mailbox ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail Off Campus

From an outside phone, dial into the voicemail system at (973)-443-8100 for the Florham Campus or (201)-692-7600 for the Metropolitan Campus. 

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail from Another Extension That Has Voicemail

Dial the voicemail extension 8100 or 7600.

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Changing Voicemail Messages & Passcodes

When you first set up your mailbox, you record a greeting, your name and select a passcode. The set-up options allows you to change these at any time. You should update your greeting(s) regularly to let callers know whether you’re in or out of the office. Your voicemail message should always be appropriate, so callers will feel confident in leaving messages. And, of course, boxes should be emptied daily, if not more frequently. 

When the University or your department closes you should always redo your message making the caller aware that the University or your department is closed.

The voicemail system will prompt you as to how to make changes. When you are in doubt about what to do next, you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

If you are NOT forwarding your office phone, you should create a new message similar to the message below and establish a pattern and practice of checking your voicemail regularly.

Please update your outgoing message to reflect an appropriate out of office message. 

Voicemail Forwarding Suggested Message

Below is a recommended Voice Mail Message:

“You’ve reached the voicemail of [NAME, TITLE/DEPT]. Fairleigh Dickinson University has moved to virtual business operations as a precaution against the spread of COVID-19. I’ll be checking my voicemail, but would appreciate you also reaching out to me by email at [YOUR EMAIL]@fdu.edu. Thank you.”

Last Modified: March 20, 2020 icon icon Copy Link

Reporting Threating or Harassing Phone Calls

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Reporting Threating or Harassing Phone Calls

The following procedures should be followed:

Contact Public Safety x2222 Metro Campus or x8888 for Florham Campus. 

If the call is threatening, kindly contact Public Safety regarding threatening or harassing phone calls. 

Call 911 If Emergency Arises

Campus Emergency

Dialing 66 from your desk phone you will be connected to Public Safety. This is to be used for Emergency purposes only. 

Last Modified: March 11, 2020 icon icon Copy Link

Snow Days & Campus Closure Information

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Dial the University Switchboard

Florham Campus (973)-443-8500
Metropolitan Campus (201)-692-2000

Dial the Campus Voicemail System

Florham Campus (973)-443-8100 
Metropolitan Campus (201)-692-7600 

Dial 411, you will hear a recorded message in regards to weather related information. 

Dial the Weather Related Numbers

Florham Campus (973)-443-8000
Metropolitan Campus (201)-692-7000

Dial 411, you will hear a recorded message in regards to weather related information.

Last Modified: March 11, 2020 icon icon Copy Link
FAQ
Staff Directory
Jennifer Cassidy
Jennifer Cassidy Voice Services Billing Specialist
Kimberly Hart
Kimberly Hart Voice Services Manager of Telephone and Voice Services
Stephanie Paris
Stephanie Paris Voice Services Billing Specialist
Susan Mihalarogiannis
Susan Mihalarogiannis Voice Services Switchboard Specialist