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How to Access UTAC

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The Fairleigh Dickinson University Technical Assistance Center (UTAC) is the university’s technical help desk. Fairleigh Dickinson University students, faculty, and staff can contact UTAC via the SAMI Support portal, email, or phone call to initiate support requests for application software, desktop environments and peripherals, network connectivity, computer password maintenance (i.e. Microsoft 365), hardware and software configuration support, another computer related product and service issues, Blackboard, and classroom projector problems.

There are four ways to create a ticket and get support:

SAMI Support Portal – quickest, easiest and most direct way to open a ticket

SAMI Support Portal

In the SAMI Support portal, you can:

  • Create SAMI Support requests by filling out a quick form
  • Access the most updated status of your SAMI support request
  • Interact with the technician currently assigned to resolve your SAMI support request
  • Review all your open and closed SAMI support request history
  • Access our knowledge base to view information about our current systems
  • Access solutions for the most frequently asked questions
SAMI Support Public Form – online form if you can’t login to the SAMI support portal

You can submit a request for support by filling out the form below

Warning Warning

The form below is not compatible with dark mode. For an optimal experience, disable dark mode either in your device’s system settings or directly from the FDU IT website.

Call Center – if you would like to call to open up a ticket

Our Technical Assistance Center is available 24 hours a day for you to log a support ticket

  • The center can be reached at (973)-443-8822
Email – if you want to email the call center to open up a ticket

Users can log tickets by sending an email to our technical assistance Center

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