Duo Mobile Application Requirements
- Posted:
- February 26, 2026
On March 31, 2026, Cisco will increase the minimum requirements for using the Duo Mobile application. Most users will already meet these standards; however, confirm that both your operating system and Duo Mobile application meet the updated requirements.
First, visit the Google Play Store or Apple App Store and update the Cisco Duo Mobile application. After updating, verify that you are running version 4.85.0 or higher.
To check the app version:
- On iOS: Open the Duo Mobile app and tap the ☰ (menu) icon to view the version information.
- On Android: Go to Settings → Apps → Duo Mobile and review the version number listed at the bottom of the screen.
Next, confirm that your device meets the new minimum operating system requirement:
- iOS 17 or later
- Android 12 or later
You can verify your operating system version in your device’s Settings under General → About (iOS) or Settings → About Phone (Android).
SAMI Support
If your device is not compatible with a supported operating system, it is no longer receiving critical security updates and should be replaced. If you require a temporary support option for an unsupported device, contact the SAMI Service Desk for guidance. The online portal is recommended; however, users without Duo access may call (973)-443-8822 or email samisupport@fdu.edu for assistance.
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