Lenovo Boot Issue

Over the past several weeks, some members of our community have been impacted by an issue with our FDU-issued Lenovo laptops. After much diagnosis and investigation, we have determined that the issue centers on Lenovo’s software that runs during the boot process and a recent change Microsoft made within Windows. Our initial focus was to find a fix that would enable the laptops to complete the boot process and establish a documented process to correct the situation if it recurs. We are now working with Lenovo and Microsoft to address the root cause.

This issue has only impacted a small percentage of our overall Lenovo fleet, except for Vancouver, where the percentage of laptops affected has been higher. When it does occur, the fix is an extensive process that can cause several hours of downtime for the user. Until Lenovo provides a permanent fix, any FDU-issued Lenovo laptop is susceptible to this issue.

I want to assure the community that we are doing everything within our power to resolve this issue with Lenovo and Microsoft.

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