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Cisco Unified Communications Voice Mail Features

Resources for: Faculty Staff

Initial Voice Mail Set-Up from Your Own Campus Extension

From your desk phone:

  • Press the message button  on your phone instrument.
  • Enter your Mailbox ID, this is your 4 digit extension.
  • Enter the temporary PIN followed by the # sign [contact UTAC at (973)-443-8822 for temporary PIN]. 
  • Listen to the prompts to set-up your voicemail greeting. 

Initial Voice Mail Set-Up from Off Campus

When off campus, call into the system by dialing 973-443-8100 for the Florham Campus or 201-692-7600 for the Metropolitan Campus. 

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter the temporary PIN followed by the # sign [contact UTAC at (973)-443-8822 for temporary PIN].
  • Listen to the prompts to set-up your voicemail greeting. 

Accessing Voicemail On Campus

  • Press the message button  on your phone instrument.
  • Enter your Mailbox ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail Off Campus

From an outside phone, dial into the voicemail system at (973)-443-8100 for the Florham Campus or (201)-692-7600 for the Metropolitan Campus. 

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail from Another Extension That Has Voicemail

Dial the voicemail extension 8100 or 7600.

  • Press 1 to access the voicemail system.
  • When prompted enter your ID, this is your 4 digit extension.
  • Enter your 5 digit PIN followed by the # sign.

Changing Voicemail Messages & Passcodes

When you first set up your mailbox, you record a greeting, your name and select a passcode. The set-up options allows you to change these at any time. You should update your greeting(s) regularly to let callers know whether you’re in or out of the office. Your voicemail message should always be appropriate, so callers will feel confident in leaving messages. And, of course, boxes should be emptied daily, if not more frequently. 

When the University or your department closes you should always redo your message making the caller aware that the University or your department is closed.

The voicemail system will prompt you as to how to make changes. When you are in doubt about what to do next, you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Last Modified: February 6, 2020 icon icon Copy Link