IT Tips for Students (Fall Semester 24)
- Posted:
- August 26, 2024
As we begin the fall semester, the IT department would like to share a few quick tips and show you how to quickly resolve your technology needs.
What are Tech Alerts?
Tech Alerts are short but important email messages notifying the community of disruptions in service, new technology features and enhancements, or potential cybersecurity issues. We are very aware of “email noise,” so only the most important information is sent out via a Tech Alert. Please take a moment to read any Tech Alerts that you receive.
Submitting a Problem Ticket through SAMI Support
SAMI Support is our online ticketing system. There are many benefits to using the system, especially during peak periods. Below is a quick “SAMI Short” instructional video on accessing and submitting a ticket through SAMI Support.
Submitting a Ticket if you cannot get to SAMI Support
SAMI Support requires students to log in with a NetID and password. If your problem is with your NetID or password, this SAMI Short video will demonstrate how you can still submit a ticket online.
Connecting Wirelessly through FDU-Secure
The University’s wireless network can be accessed through FDU-Secure. Each student needs to authenticate by using their NetID (firstinitial.lastname@student.fdu.edu) to access the network from a PC, phone, or tablet. Here is a helpful guide to connecting your device wirelessly to the network:
Wired Service
Most residence hall rooms are equipped with an access point, shown below.
Beneath each of these access points is a series of data jacks that can be used for wired data. Only the jacks adjacent to yellow labels can be used for network access.
Connecting non-PC devices in The Residence Halls
Devices such as gaming consoles, Smart TVs including Rokus and Fire Sticks, and IoT-type devices need to connect through a different university network named FDU-Wireless. These devices must first be registered. Instructions on how to register a non-PC device can be found below:
Streeme TV (For Resident Students Only)
All resident students have access to streaming video services while on campus. To find more information on how to access the service, please visit:
My FDU Connect
Want a single source to find all things FDU? myFDU Connect is a place where students can go as their single point of entry for everything FDU. The homepage consists of a dashboard full of “cards” that represent different aspects of FDU.
SAMI Support
If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMISupport provides the quickest and easiest access for IT support, you can always contact UTAC by phone (973)-443-8822 or email at fdutac@fdu.edu.
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