help desk

The SAMI Service Desk serves as the primary support center for all university technology-related support. Students, faculty, and staff can easily reach out to the service desk through the SAMI Support portal, email, or phone for assistance with application software, desktop setups, peripheral devices, network issues, password management (such as for Microsoft 365), and configuration support for hardware and software. The service desk also addresses inquiries related to Blackboard and classroom projector troubleshooting.

There are four ways to create a ticket and get support:

SAMI Support Portal

In the SAMI Support portal, you can:

• Create SAMI Support requests by filling out a quick form
• Access the most updated status of your SAMI support request
• Interact with the technician currently assigned to resolve your SAMI support request
• Review all your open and closed SAMI support request history
• Access our knowledge base to view information about our current systems
• Access solutions for the most frequently asked questions

You can submit a request for support by filling out the form below

Our Technical Assistance Center is available 24 hours a day for you to log a support ticket

While the SAMI Support Portal is our preferred support option, assistance is available by phone at (973)-443-8822.

Users can submit a support ticket by sending an Email

The email address is samisupport@fdu.edu

The SAMI Support portal requires a valid NetID and password, along with DUO multi-factor authentication, for access. Upon entry, users can create new tickets, review open or closed requests, and explore the IT Knowledgebase for solutions to common issues. Access the support portal using the button below:

SAMI Support Portal

If you need to open a request and cannot access SAMI Support for any of the reasons below, please complete this request form to contact the SAMI Service Desk. A member of the service desk will assist you via phone call or email.

• I do not have a valid University issued NetID
• I am not able to authenticate through DUO
• I have not set up my DUO account
• I am a vendor without a University issued NetID
• I am an admitted student
• I am a newly hired employee or adjunct
• My FDU account is locked
• I need my Net ID password reset and have already attempted to do that through identity.fdu.edu

SAMI Support Public Request