SAMI Support Team Trial

The University Technical Assistance Center (UTAC) has been integral to FDU’s IT support strategy since 2002. Of the over 20,000 support tickets generated for the FDU community each year, thousands originate with calls or emails to UTAC. As we become increasingly reliant on technology to teach, learn, and manage the business of higher education, OIRT is continually seeking ways to provide better, faster, and more accurate service to our community.

At the start of the Fall Semester, FDU OIRT will trial a new support solution using a dedicated team of FDU technicians to provide enhanced support for tickets submitted through the SAMI Support Portal:

SAMI Support

The portal, which can be accessed via laptop, desktop, and mobile devices, as well as through MyFDUConnect.

My FDU Connect

Which provides an easy way to register an issue or question and communicate directly with the technician assigned to your request. The site also suggests possible solutions without needing to interact with a technician.

If a user cannot authenticate into the SAMI Support Portal, there is a public form available:

Issues submitted through the SAMI Public Form will also be supported by the new team.

While existing UTAC phone and email support will remain available throughout the trial period, we encourage the community to begin using SAMI Support in the coming weeks to interact with the new team.

See also