Retiring the NWN Self-Care Portal
- Posted:
- February 24, 2026
As of this morning, OIRT has officially retired a legacy Unified Communications tool called the NWN Self-Service Portal. Before the implementation of Webex Calling, this portal was the primary method for adding and removing call forwarding on individual phone lines.
Going forward, call forwarding will be enabled and disabled exclusively through the Webex Application. To set up call forwarding, open Webex and follow these steps:
- Click Call Settings
- Open Call Preferences
- Select the line you want to forward
- Select Add Number, then enter the destination phone number:
- For on-campus numbers, enter the 4-digit extension
- For off-campus numbers, enter 31 followed by the 10-digit number
Note
You can also send calls directly to voicemail by selecting Voicemail or remove call forwarding by selecting Do Not Forward Calls
- Click Save
SAMI Support
If you have any questions or concerns, please visit SAMI Support, where you can request additional information or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact the SAMI Support Desk by phone (973)-443-8822 or email samisupport@fdu.edu.
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