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Due to the increasing demand of the academic computer facilities, a general document detailing the policies for computer lab reservations has been outlined. This policy is created to provide faculty, staff and students with equitable access to campus computing lab resources. Most computer labs are used as classrooms and they are available for open-access use when there are no classes in session.

  1. There are currently four Computing Services computer labs which can be used for classroom instruction on each campus. They are: D206, D207, D208, and D209, which are in the Dreyfuss Building on the Florham Campus. On the Metropolitan Campus, they are:  DH2163 and DH2164 in Dickinson Hall and UH Front Lab (UH22) and UH Back Lab (UH28) in University Hall. Also, there are three multimedia labs, two on the Florham campus and one on the Metropolitan campus. The multimedia labs for the Florham Campus (D211-Animation and ZEN110 – Graphic Design) are in the Dreyfuss and ZEN Buildings. On the Metropolitan campus, the multimedia lab (MML) is in Becton Hall (Rm. 403). The multimedia labs are primarily used for courses offered by the FDU School of the Arts. All labs are equipped with a LaserJet printer, color printer, and a data projector.
  2. To reserve a computer lab, a faculty or staff member must fill out a Lab Reservation Request Form, preferably prior to the start of a semester. This form must be signed by the instructor who will be teaching the course. The lab reservation request form is available at the Office of Enrollment Services, the Lab Assistant station of any Computing Services office, and on the web at Lab Reservation Form This form must be filled out completely and accurately or processing delays may result.
  3. Requests for the entire semester are processed on a first come first serve basis. These requests are processed by the Scheduling Officers in the department of Enrollment Services.
  4. Requests for specific dates during the semester are processed on a first come first serve basis. These requests should be submitted to the Lab & Operations Manager in the department of Computing Services. If all the labs are occupied during the requested time, instructors will be asked to either choose a different date or time or plan to make arrangements with other instructors who have the lab reserved during that time. If an agreement cannot be reached with another instructor, the instructor requesting to use the lab should then approach the Dean of their department with the request. If the Dean is not able resolve the issue, the request should be taken to the Campus Executive for the final decision.
  5. Confirmations will be emailed to the departments or individual instructors making the request. Requests made during the semester will be confirmed based on the preference selected by the requestor on the Lab Reservation Request Form.  The processing time for all lab requests made during a semester is one week.  Please keep this in mind when submitting your lab reservations.  To ensure you receive your confirmation in time, submit your reservation one week or more prior to the day the lab is needed.  For instructions on How to Reserve a Computer Lab, please see the article listed below.
  6. Any changes made to the original request in day, time, or location will be treated as a new request.
  7. The requestor is responsible for enforcing all lab rules during the time the lab is scheduled. If a student or faculty member is violating lab rules, the lab assistants have the right to approach the individual at that time.  To prevent interruption during class time, we stress that the lab rules be adhered to by all occupants including faculty and staff.
  8. Faculty and staff who have reserved a lab are responsible for notifying the Lab & Operations Manager if the class has been cancelled. This will allow the Computing Services department to keep an updated, accurate schedule.
  9. If a scheduled class is absent for three consecutive weeks without prior notification, the lab reservation will be cancelled, and future reservations will be subject to further questioning before a confirmation is received.

If you have any questions regarding the lab reservation policy, please contact Lauren Elgin via email at: lauren@fdu.edu.

Last Modified: March 11, 2020 icon icon Copy Link

Computing Services Computer Lab Schedules

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View Dreyfuss Computer Lab Schedules – Florham Campus

Rooms: D206, D207, D208, D209, D210, D211 

View Dickinson Hall and University Hall Computer Lab Schedules – Metropolitan Campus

Rooms:  DH2163 (DH Lab A), DH2164 (DH Lab B), DH2165 (DH Lab C), UH22 (UH Front), UH28 (UH Back), UH SIDE

Last Modified: March 11, 2020 icon icon Copy Link

Lab Locations and Hours

Lab Information Dreyfuss Bldg. Dickinson Hall  University Hall
Campus  Madison Metro – Hackensack Metro – Teaneck 
Phone (973) 443-8689 (201) 692-7111 (201) 692-7112
Fax (973) 443-8886 (201) 692-7158  
Computer Lab Rooms D206, D207  Lab A (DH2163) Front Lab (UH 22)

D208, D209 Lab B (DH2164) Back Lab  (UH 28)

D210, D211 Lab C (DH2165) Side Lab
Spring / Fall  Semester Hours Mon-Thu
8:00am-11:00pm
Mon-Thu
8:00am-11:00pm
Mon-Thu
8:00am-11:00pm

Fri  8:00am-9:00pm Fri  8:00am – 5:00pm Fri  8:00am-7:00pm

Sat  8:00am-5:00pm Sat  8:00am- 5:00pm Sat  10:00am-5:00pm

Sun  12:00pm-8:00pm Sun  Closed Sun  12:00pm-9:00pm
Summer / Winter Semester Hours Mon-Thu
09:00am-8:00pm
Mon-Thu
9:00am-8:00pm
Mon-Thu
9:00am-8:00pm

Fri 9:00am-5:00pm Fri 9:00am-5:00pm Fri 9:00am-5:00pm

Sat Closed Sat Closed Sat Closed

Sun Closed Sun Closed  Sun Closed 


* Summer – Fridays Closed (during University Shutdown days)

Last Modified: March 11, 2020 icon icon Copy Link

Printing in the Computer Labs on Campus

Below you can find the most commonly asked questions when using the printers found in the computer labs.

  • What is this?

    The Department of Computing Services has implemented a system that would provide convenient, inexpensive laser printing to all students.

  • Why is it being tracked?

    FDU wants to provide a laser printing system that will prevent excessive printing but will also be convenient for lab users.  To achieve the goal of limited laser printing to students, Computing Services has installed a software package that would allow easy use of the laser printers while still allowing us to track usage.

  • What is the cost?

    The cost of a laser-printed page is $0.05. Each student will receive a 600-page credit per academic year, distributed in increments of 200 pages during the Fall, Spring, and Summer sessions respectively.  The cost of the initial 600 pages per student is covered by the Technology Fee paid for by each student.  If a student prints over the 200-page quota in a semester, $0.05 per page will be charged on your tuition bill at the end of the semester.  This fee will be categorized as a Printing Fee on your tuition bill.  We do not accept cash for printouts in the computer labs.

  • How do I print to these printers?

    First, you must have a NET ID account. If you do not have a NET ID account, you must create an account in order to print in the computer labs.  To create a NET ID account in a lab, please see a lab assistant for assistance.  If you have a NET ID account, then log into your account. The procedure for selecting a printer can vary from program to program, but usually a printer can be selected by going to the File menu, selecting Print…, then using the drop-down list to select the proper printer.  When you are ready to print, select the printer corresponding to the room you are in.

  • How can I track my usage?

    If you log into a lab machine, a small green P-shaped icon should appear in the system tray.

    Place the mouse over the icon or double-click it and your balance will be displayed. Note that the balance displayed by this program DOES NOT reflect the 200-page ($10.00) credit described above. This adjustment is made before the charges are sent to the bursar’s office.

  • What happens if I do not use up all my free prints?

    The initial printing credit is a standard allotment that expires each semester and has no cash value. No refunds will be given for pages not printed and unused prints for each semester’s allotment do not carry forward.

  • What if printouts come out incorrectly?

    Credit will be given for errors caused by the printer (paper jams, toner problems, etc.) In such situations, please take the bad printouts to a Lab Assistant in Dreyfuss, Dickinson Hall, or University Hall.  Your information will be taken, and reimbursement will be made in the form of a credit applied to your total charge for the semester. Situations which could have been prevented before printing, such as extra blank pages at the end of a document, will not be reimbursed.

  • I received a message about not enough credit. Why?

    Users may receive this message if you are a faculty, staff member, or alumni who has reached the 200-page quota for the semester.  Faculty and Staff receive a limited number of pages (200 per semester) as a convenience/courtesy from Computing Services.  Employees are encouraged to utilize their department’s resources for their primary printing services.  You may also be logged into an account, such as the generic lab account, that is not allowed to print to the lab printers.

  • Can I use my own paper in these printers?

    No.  Jobs are printed as they are received. There is the possibility that after loading the printer with your paper someone will print a job that will then be printed out on your paper. Transparencies and mailing labels are not allowed in the lab printers due to the high heat that laser printers use and the potential for damage to the equipment.

  • What happens if I don’t log out and someone else prints from my account?

    You are responsible for all activity on your account.  This includes printer usage in addition to other things such as email use and abuse.  If you share your password with others or forget to log out, you will be held responsible for any activity done via your account.  Computing Services strongly recommends that you use non-trivial passwords and log out completely before leaving a workstation.

Last Modified: March 20, 2020 icon icon Copy Link

Resources for Remote Learning and Operations

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Illustration of user in home setting using a computer

Welcome to FDU’s resource guide for remote learning and continued operations. Here, both faculty and students will find helpful support articles to continue your academic studies remotely.

Whether it is a snow day, a scheduled absence, or emergency, offering classes remotely can help provide continuity or recover lost class time. These resources outlines steps and tools that can be used to connect with students remotely and deliver course materials. 

General Resources

One Drive can be a powerful tool for both Faculty and Students to share files.  Here’s a quick guide to help you find and install OneDrive.

Learn how to create new documents in Office 365 and share them with others to collaborate.

Zoom is a web-based video conferencing tool that allows users to meet online, with or without video. Zoom users can choose to record sessions, collaborate on projects, and share or annotate on one another’s screens, all with one easy-to-use platform.

Zoom experts host free and interactive live training webinars daily. Get up to speed in less than an hour. Please select the time zone that fits best for you when registering for one of our live training webinars.

Having trouble connecting to Zoom? Here are some common steps you can take to troubleshoot.

Find that you need to access your FDU email on the go?  Here’s how to load the app onto a mobile device.

According to FDU’s Written Information Security Program (WISP), in no case should they be sending or storing WISP protected information without the explicit authorization of the Chief Information Security Officer (CISO).  If approved, these instructions will provide you with guidance on the methodology.

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely.

Students

Download SPSS Application and Office 365.

This article explains how to create a Zoom Meeting from within your course in Webcampus so you can collaborate with your fellow students.

In this starter guide, students can learn about all the basics, from your NetID to Webmail to Webcampus and finally Webadvisor.  This is a great way to make sure you can connect to all your FDU resources!

Helpful steps to take in preparation for a Zoom class.

SPSS is a software package used for statistical analysis produced by IBM.  Many of our students in various majors rely heavily on this software to complete lessons and assignments.  To help transition to an online learning environment FDU students can access a student use version of SPSS.  Please contact the help desk at (973)-443-8822 to request access to this software. Please make sure to request the correct version for Mac or Windows and please inform them of the course you are currently registered in.

Faculty & Staff

NWN Cloud Self-Service portal allows you to manage and view your Cisco Unified Communications phone settings online. Follow this resource to setup your account.

Learn how to forward calls coming into your University phone to a cell phone or home phone and how to block Caller ID.

NOTE: For main office line forwarding to another number your department Head/Owner of the Main Line needs to open a ticket with a help desk to get the mainline forwarded to a designated number you request.

Learn how to access and listen or change your voicemail messages/prompts remotely.

Setup a softphone on your computer to make and receive calls from your campus phone number.

Here you can find some helpful tips to lead productive & inclusive Zoom Classes with your students.

Zoom comes pre-stocked with numerous security features designed to control online classrooms, prevent disruption, and help educators effectively teach remotely. Here are some best practices for securing your virtual classroom using Zoom.

Want to play a video during your Zoom session? By default the video will show, but without any sound. Watch this video for instruction on how to play a video with sound.

Personal is a stand-alone application designed to be used by instructors on their personal computers to generate video recordings. The software enables you to create video recording across multiple computing platforms via a unified interface. That means instructors can universally record and share video on Mac and Windows computers, inside or outside of the classroom, with an identical user experience on each device.

Follow this easy-to-use guide for connecting your all-in-one, joining your wifi, and connecting to VPN from home.

Faculty and staff will need VPN to access Webui, Informer, Synoptix, HRIS, Purchase Order Online form and Perceptive Content.  For Faculty and staff using their personal devices, this article will assist you in setting up your VPN.

Connecting to VPN for the first time?  Here’s a guide to help you.

Having issues printing at home with your network printer? Follow these steps and tips as a resolution.

Users of Perceptive software can access Perceptive through a web interface rather than using the Windows client.  The web interface is called Perceptive Experience.  There is a little less functionality with the web interface as compared to the client, however, the most important functions still exist.  Users can easily search documents that they have access to and for now, certain offices can use the web interface for capturing documents in Perceptive after being set up with this capability.

You can access your Home Drive or Department share from home using you FDU-Issued computer.  This helpful guide will walk you through the steps.  Home drives and/or department shares are not accessible from a personal PC.


If you need further assistance after looking through the information, click on the support icon at the top right of the page, or if on mobile, the menu bar, to open a ticket with our University Technical Assistance Center.

Last Modified: April 30, 2020 icon icon Copy Link

Software Compliance & Distribution Policy

Resources for: Faculty Staff
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In accordance with FDU’s Acceptable Use Policy for Computer Usage, no employee shall copy or distribute software that violates copyright laws. All employees shall be aware that software and the accompanying documentation is generally owned by the manufacturer and the license only grants the user the right to use the software. Unlicensed software installations, also known as software piracy, are unacceptable at FDU. 

The primary user of each computer shall take responsibility of keeping records of licenses for which software is installed. The University’s Computing Services Department shall also track licenses for software installed by the Computing Services Department though the purchase of high volume or site licenses. Users are advised that the software installed on University-owned computers may be audited internally (by the University) or externally (by software manufacturers or other anti-piracy software firms) at any time. Software found not to be in compliance with copyright laws will be removed and replaced with a licensed copy.

Computing Services will provide certain software that is commonly used by the majority of the University’s employees, including but not limited to word processing, spreadsheet, and anti-virus software. Some software manufacturers allow for non-concurrent use of a license on an office computer and an employee’s home computer. Computing Services will not provide non-concurrent licenses at off premise sites due to the inability to track these licenses.

In order to provide the best possible service and support, and to reduce the cost of software site licenses, Computing Services, in conjunction with the Center for Learning and Teaching with Technology, has standardized on Microsoft Office Professional and Norton AntiVirus. 

Popular Software Titles and Guidelines for Faculty and Staff to Obtain:

  • Microsoft Office for Windows or Macintosh: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
  • Microsoft Visual Studio: Installed in Labs. Available by request for staff and faculty machines.
  • Microsoft Sharepoint (previously known as FrontPage): Installed in Labs. Available by request for staff and faculty machines.
  • Adobe Acrobat: Available by request for staff and faculty machines.
  • SAS: Installed in Labs. Available by request for staff, faculty and student machines.
  • SPSS (Base): Installed in Labs. Available by request for staff and faculty machines.
  • SPSS Advanced Modules: Available by request for staff and faculty machines.
  • Adobe Products: Faculty and staff may purchase Adobe products at level three pricing with the University’s CLP Membership No. 4400062846.
  • Norton AntiVirus: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac. The student version is available to FDU students only via download
  • Other products: Faculty and staff may obtain pricing and submit orders to Purchasing. If assistance is needed, contact Computing Services.

Software Quality Assurance and Compliance Policy for Network Server & Lab Installations

It is no longer possible for individuals to install software on staff or faculty desktops or lab computers. Laptops or Macintosh users have administrative rights and individuals can install additional licensed software to laptops.

Instructors wishing to have a software application installed in a lab for use by 20 or more people simultaneously must provide Computing Services the original installation media, installation guide, and the appropriate proof of license. Note that the licenses for some software may limit our ability to install it on the network. These materials must be provided a minimum of sixty days before the software is needed. Because it is impossible to predict how software will interact with our network and other software already installed, we cannot guarantee that a program will work on our system.

For programs that will be used by less than 20 people, the instructor may install the application on up to 5 machines in a lab not normally used for classroom instruction, plus an “instructor’s machine” in one of the teaching labs. If fewer licenses are owned, then only that many licenses may be installed. The instructor will be told which machines to install the program on and will be given a password which can be used to disable the security on the machine for the duration of the installation procedure. Software installed in this way will only be available on those designated machines. Computing Services will make a reasonable attempt to keep these designated systems functioning with the additional software, but in the event that the machine needs to have it’s base configuration and software restored from backup, the instructor will be contacted and will need to reinstall the application. 

In all cases, software must be owned or licensed by the University, even if the application is only to be used for demonstration purposes. No software owned by an individual will be installed on the systems.

Last Modified: March 11, 2020 icon icon Copy Link
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