As technology evolves and new features are offered, there may be times when unwanted or unexpected things happen. This page is dedicated to providing some tips, tricks, and recommendations to circumvent these undesired circumstances.

Normalize Sound Levels – Windows

Microsoft Windows 10 automatically adjusts audio levels between different applications. This can affect the level of sounds from various applications depending on what program is currently being used. This feature can be turned off using the instructions below.

1. From the Sound Icon in your task bar, single right-click

2. Click “Sounds“

3. Click “Communications” tab.

4. Select the “Do nothing” radial button

5. Click “Apply”
6. Click “OK”

Adjust Microphone Settings – Windows

To ensure clear and audible audio in virtual meeting applications, such as Zoom, please follow the instructions below.

1. Right-click the Audio icon in the system tray portion of the task bar

2. Click “Sounds”

3. Click “Recording”

4. Right Click on “Microphone Array” and select “Properties”

5. Click the “Advanced” and un-check “Enable Audio Enhancements”

6. Click “Apply”

7. Click “OK”

Adjust Power Options – Lenovo Laptops

Default power profiles in Windows 10 are configured to balance performance and battery life. To change these settings, please follow the steps below.

1. Click on Start, and then click “Settings“

2. Click on “System“

3. Select “Power & Sleep“

4. To modify power settings while the laptop is plugged in or on battery power, modify the below options

5. For additional power settings, such as the laptop lid and power button settings, click Additional power settings

6. Select either “Choose what the power buttons do” or “Choose what closing the lid does“

7. The options below will allow modifying the effects of pressing the power button and closing the lid

Restarting A Computer

Rebooting a device is highly encouraged as it will help keep the system running at peak performance. The benefits of a weekly reboot include:

• Mitigate vulnerabilities to cyber-attacks by applying critical updates
• Prevent performance degradation
• Prevent application memory faults
• Effectively apply system policies

To restart a device, follow the instruction below.

1. Click the Start bottom on the bottom left hand side of the task bar

2. Click the “Power” button

3. Click “Restart”

1. Click the “Apple” at the top left-hand side of your screen

1. Click “Restart“

To help protect the University’s computers and networks from cyber threats, FDU OIRT is implementing Application Control with privilege management. This feature provides all users with rights to install applications as needed while continuing to protect resources from unknown and malicious risks.

All software is typically installed from a setup file. Any setup file for an application should only be downloaded from the developer’s official site. For example, to install Google Chrome, the setup file should only be downloaded from Google’s official site (www.google.com).

Any setup file on a USB drive, CD drive, or any other removable media should only be installed if provided directly from the developer or other credible source.

By default, the setup file will be located within the Downloads folder

C:\users\yourusername\downloads\

In order to install software on a university laptop with Windows 10, follow the process defined below:

1. Right-click the setup file for the application to be installed
2. Click “Run with Administrative Privileges (Audited)” on the setup file

3. Provide a valid reason for installation and use of the application in the space provided and press “Continue”

The application will now be installed with administrative privileges.

By default, the app installer file will be located within the Downloads folder

Users > YourUserName > Downloads

1. Launch the FDU Self Service Portal app located in the Applications folder

2. Click on “* I need to install software“

3. Click the “Allow Install” button

4. Click “Thank you.” when prompted

5. Launch the application installer for the software package you want to install on your MacBook

Your macOS application will now be installed with administrative privileges.

The following PC laptop accessories for university-owned Apple MacBook Pro and Lenovo laptops may be purchased from our approved vendors. Please use the following PC laptop accessories list and vendor contact information below to help guide you when obtaining optional laptop accessories.

Lenovo PC Laptop Accessories

Only one A/C adapter will be provided with the new Lenovo laptops. If a user needs a second A/C adaptor they will need to order the part below. The A/C adapters for the current Lenovo laptops will not be compatible with the new models.

Accessory	Description	Part Number	Cost
A/C Power Adapter	Lenovo AC power adapter (USB Type-C)	4X20M26252	$54.99 from Lenovo
A/C Power Adapter	Lenovo AC power adapter (USB Type-C)	4X20M26252	$52.59 from CDW-G
A/C Power Adapter	Lenovo AC power adapter (USB Type-C)	4X20M26252	$54.99 from GovConnection.com

Accessory	Description	Part Number	Cost
Multi-Monitor Docking Station	ThinkPad Universal USB-C Dock – This model is essential for connecting more than one external monitor, to up to three external monitors. Video Ports: 1 HDMI and 2 DisplayPort	40AY0090US	$227.99 from Lenovo $239.99 from B&H
Multi-Monitor Docking Station	ThinkPad Universal Thunderbolt 4 Dock – This model can support connecting one 8K display at 30Hz external monitor, and up to four 4K displays at 60HZ external monitors. Video Ports: 1 HDMI and 2 DisplayPort	40B00135US	$321.99 from Lenovo $339.99 from B&H $308.22 from CDW-G $328.26 from GovConnection.com
Single and Dual-Monitor Docking Station	ThinkPad Hybrid USB-C Dock – This model supports a single external monitor setup or dual external monitor setups, up to two UHD 4K resolution monitors. Video Ports: 2 HDMI and 2 DisplayPort	40AF0135US	$271.25 from B&H
Single Monitor Travel Hub or Docking Station	Lenovo Powered USB-C Travel Hub – This model supports a single external monitor setup. Features one ethernet port, one USB Type-A port, one USB 3.1 Gen 1 Type-A port, and one USB-C power port. Video Ports: 1 HDMI and 1 VGA port	4X90S92381	$104.99 from Lenovo $112.71 from CDW-G $101.16 from GovConnection.com

Keyboards will not need to be replaced for users that already have them. Users that are new to the PC laptop docking station setup may want to buy a wired USB keyboard. There are no IT requirements for purchasing keyboards; however, if users want to go with a basic model, they can order the below part number.

Accessory	Description	Part Number	Cost
Wired USB Keyboard	Lenovo Preferred Pro II USB Keyboard – US English	4X30M86879	$26.17 from CDW-G

There are no IT requirements for purchasing external wired USB mice; however, if a user wants to go with a basic model, they can order the below part number.

Accessory	Description	Part Number	Cost
USB Mouse	Lenovo Essential USB Mouse	4Y50R20863	$18.80 from CDW-G

There are no IT requirements for purchasing an external wireless keyboard and mouse combo set; however, if a user would like to go with a basic model, they can order the below part number.

Accessory	Description	Part Number	Cost
Wireless Keyboard	Logitech MK850 Performance Keyboard and Mouse (wireless)	920-008219	$67.07 from CDW-G

Users ordering the ThinkPad USB-C Dock Gen 2 Multi-Monitor Docking Station will need an accompanying monitor with at least an HDMI connection.

For users who already have a monitor and wish to use it with one of the new docking stations, your existing monitor will need to have either HDMI or Display Port (DP) connection. If your monitor only has Display Port (DP), you will need an HDMI to Display Port (DP) adapter. Users should check their current monitor connections for compatibility; if new monitors are required or desired, please choose from the list below.

Accessory	Description	Part Number	Cost
24″ External Monitor	Lenovo ThinkVision P24h-2L 23.8″ 16:9 QHD IPS Monitor Inputs: HDMI, DisplayPort, USB-C	62B2GAR1US	$424.00 from B&H. This monitor includes a built-in USB Hub. This monitor is the preferred 24″ model to purchase
24″ External Monitor	LG 24BK750Y-B – LED monitor – Full HD (1080p) – 24″ Inputs: HDMI, DVI-D, DisplayPort	24BK750Y-B	$264.00 from CDW-G. This monitor includes a built-in USB Hub. This monitor is the preferred 24″ model to purchase if the Lenovo ThinkVision P24h-2L, listed above, is unavailable
24″ External Monitor	Samsung 24″ 1920×1080 FHD IPS Panel Monitor Inputs: HDMI, DisplayPort	F24T374FWN	$234.99 from CDW-G. This monitor does not include a built-in USB Hub
24″ External Monitor	Samsung 24″ 16:9 IPS Panel Display. Inputs: HDMI, DisplayPort	F24T452FQN	$249.99 from CDW-G. This monitor does include a built-in USB Hub
24″ External Monitor	ViewSonic VG2440 – LED monitor – Full HD (1080p) – 24″ Inputs: HDMI, DisplayPort	VG2440	$219.99 from CDW-G. This monitor includes a built-in USB Hub
27″ External Monitor	ThinkVision P27h-20 27-inch 16:9 QHD Monitor with USB Type-C. Inputs: HDMI, DisplayPort, USB-C	61E9GAR6US	$330 from Lenovo. This monitor is on 5-6 months backorder, it is recommended to cancel your order with Lenovo if you have not already done so. You may purchase any of the alternative 27″ monitors listed below.
27″ External Monitor	LG 27BK750Y-B – LED monitor – Full HD (1080p) – 27″ Inputs: HDMI, DVI-D, DisplayPort	27BK750Y-B	$309 from CDW-G. This monitor includes a built-in USB Hub
27″ External Monitor	LG 27BK400H-B – LED monitor – Full HD (1080p) – 27″ Inputs: HDMI	27BK400H-B	$210 from CDW-G. This Monitor does not include a built-in USB Hub

Apple MacBook Pro Laptop Accessories

To obtain a price quote for any power adapters and or charge cables for a university-owned Apple MacBook laptop please contact Lisa Stadler-Kay at lstadler@fdu.edu.

Accessory	Description	Part Number	Cost
Single Monitor Docking Station or Hub	HYPER HyperDrive Power 9-in-1 USB Type-C Hub (Silver) – This model supports a single external monitor setup. One HDMI port supports video resolutions up to 4K at 30 Hz. Featuring three USB 3.1 Gen 1 Type-A ports, 1 USB Type-C Power Delivery port, one ethernet port, and one 3.5mm audio jack, plus SD and microSD card readers. Video Ports: 1 HDMI port with 4K video support	HD30F-SILVER	$79.99 from B&H.com. This model is the preferred single monitor hub to purchase
Dual-Monitor Docking Station or Hub	HYPER HyperDrive Viper 10-in-2 USB Type-C Hub (Space Gray) – This model is essential for connecting up to two external monitors. Features three USB 3.1 Gen 1 Type-A ports, one ethernet port, one 3.5mm audio jack, SD and microSD card readers, and USB Type-C with 60W of power delivery. Video Ports: 2 HDMI	HD392-GRAY	$109.99 from B&H.com. This model is the preferred dual-monitor hub to purchase
Single Monitor Docking Station or Hub	HYPER Hyperdrive 4-In-1 USB Type-C Hub – This model supports a single external monitor setup. Supports a single 4K display at 60 Hz via the one HDMI port. Featuring two USB 3.2 Gen 1 Type-A ports and one USB Type-C port to deliver up to 100W of pass-through power to your laptop or tablet. Video Ports: 1 HDMI port with 4K video support	HD41	$59.99 from B&H.com. This model does not contain an ethernet port
Single Monitor Docking Station or Hub	HYPER HyperDrive 5-Port USB Type-C Hub – This model supports a single external monitor setup. Supports a single 3840 x 2160 resolution, 4K monitor at 60 Hz connection via the one HDMI port. Features two USB 3.1 Gen 1 Type-A ports, one ethernet port, and one USB Type-C port to deliver up to 86W of power to your laptop or tablet. Video Ports: 1 HDMI port with 4K video support	HDMB2	$69.99 from B&H.com
Single Monitor Travel Hub or Docking Station	Lenovo Powered USB-C Travel Hub – This model supports a single external monitor setup. Features one ethernet port, one USB Type-A port, one USB 3.1 Gen 1 Type-A port, and one USB-C power port. Video Ports: 1 HDMI and 1 VGA port	4X90S92381	$112.71 from CDW-G. Please contact CDW-G for availability

Accessory	Description	Part Number	Cost
24″ External Monitor	ASUS ProArt PA247CV – LED monitor – Full HD (1080p) – 23.8″ Inputs: HDMI, DisplayPort, USB-C	PA247CV	$277.30 from CDW-G. This monitor includes a built-in USB Hub

You may also refer to the Lenovo PC Laptop Accessories – Monitors section above to make an external monitor choice selection for the Apple MacBook Pro.

Accessories

There are no IT requirements for purchasing USB flash drives. USB 3.0 is recommended. Users are reminded about adhering to the Written Information Security Program (WISP). No WISP-protected data may be placed on external devices without specific authorization as indicated in the policy.

There are no IT requirements for purchasing external hard drives. USB 3.0 is recommended. Users are reminded about the Written Information Security Program (WISP). No WISP-protected data may be placed on external devices without specific authorization as indicated in the policy.

For a current list of approved printers and scanners, please reach out to the Purchasing Department. Please remember that most printers don’t have USB printer cables included upon purchase.

Purchasing

To purchase any of the laptop accessories listed above, please submit a PO to the Purchasing Department. Users need to get a quote from either vendor through the contact information below. Please reference the item numbers from the attached quotes. Unless stated otherwise, the products listed are currently available. Prices may vary. Other University approved vendor reseller information and common products that departments may be interested in purchasing can be found by visiting:

Departments should consolidate orders as much as possible. There is no additional discount for quantity. Departments should designate the ‘ship to’ to their respective department. Vendors’ contact information is listed below.