macOS

Change and Sync NETID Password on Mac via Jamf Connect

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This article offers a detailed, step-by-step guide, on how to change your NETID password directly from your Mac using the Jamf Connect and how to synchronize this updated NETID password with your Mac’s user account password.

Changing and Syncing your NET ID Password on your Mac

  1. Click on the “FDU shield icon” located in the top right of your screen’s menu bar
  1. Select “Change Password at FDU Identity
  1. Sign in to the “FDU Identity Portal” that opens up
  1. Scroll to “Change My Password” section and enter your old password and new password in the appropriate fields. Then click the “Change My Password” button
  1. You will see the password successfully changed in the red bar when successful. Click “Done
  1. Enter your “FDU NetID” and “Password” in the corresponding fields. Click “Sign In”
  1. Enter your old password in the “Local Password” prompt and click “Sync” to synchronize the new password with your Mac’s login password

Note

You will need to reauthenticate your Office 365 apps and FDU-Secure.

Synchronizing NETID Password with your Mac Password

If you changed your NETID password outside of your FDU Mac, you will be prompted automatically to sync your password to your Mac’s password the next time you are connected to the internet. You will first need to log in to the machine using your old password and then proceed with the synchronization following the steps below.

    1. The following dialog box will appear once you are connected to the internet automatically. Enter your “FDU NetID” and “Password” and click “Sign In
    1. Enter your old password in the “Local Password” prompt and click the “Sync” button to synchronize the new password with your Mac’s login password

    Note

    You will need to re-authenticate to your Office 365 apps and FDU-Secure.

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    Code42 Tutorial

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    Code42 is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

    index

    Index

    About Code 42

    Code42 Policy

    Code42 is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

    Who Can use Code42?

    Code42 is presently licensed for full-time faculty and full-time staff only. The University mandates Code42 for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by Code42 when your system is being backed up.

    Personal Documents folder locations:

    Windows PCC:\users\username\Documents\Personal Documents\
    macOS/users/username/documents/Personal Documents/

    Tip

    If the Personal Documents folder does not exist in your Documents folder, you can manually create it and the folder will be automatically ignored by Code42.

    Is My Data Secure?

    Code42 uses AES-256 encryption is used when storing your backups and can only be accessed by the Code42 account owner and administrators.

    What is Backed Up?

    All data found in a user profile will be backed up by Code42.

    Location of User Profile:

    Windows PCC:\users\UserName\
    macOS/users/username/

    Warning Warning

    Any data not stored in the user profile will NOT be backed up by Code42. It is highly encouraged to store university business data within your user profile.

    How to Install on a Windows PC

    To install Code42 on your Windows PC, please follow the instructions below.

    Note

    Code42 is being automatically deployed to all systems owned by Faileigh Dickinson University.

    Before Installing Code42, you must be logged in as the owner of the machine using your NetID Credentials.

    1. Open FDU Self Service Portal for Software on your University PC
    2. Click on Code42 Backup and then click “Install” on the right-hand side

    Note

    It could take several minutes for the client to make the first connection and start the first backup.

    The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.

    How to Install on macOS

    To install Code42 on your macOS device, please follow the instructions below.

    Note

    Code42 is being automatically deployed to all systems owned by Faileigh Dickinson University.

    1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
    2. Locate Code42 Backup and click “Enroll”
    1. After the package installs, you will be prompted to enter your FDU email address and then click “OK

    Note

    It could take several minutes for the client to make the first connection and start the first backup.

    The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.

    How to Replace or Add a Second Device

    This process is used when someone will be assigned a second device and wishes to have it backed up or if the Code42 needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

    Note

    In order to proceed, code42 must be installed prior to continuing, please refer back to the Install instructions for your operating system from the Code42 User Guide. A link is found at the bottom of this page.

    Tip

    A backup set is Code42’s way of describing the backup configuration and what files are being backed up.

    1. Click on the Code42 app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device
    1. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
    2. Click “Replace Existing
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-2.png
    1. Click “Start” to continue with the replace existing device process
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-3.png
    1. Select the device from the list you are replacing and click “Continue
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-4.png
    1. Click “Select Files” on the following window
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-5.png
    1. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-6.png
    1. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-7.png
    1. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-8.png
    1. The next window Downloads the Files to your device. When the transfer is completed, click “Next
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-9.png

    Tip

    You can close this window and continue working or you can click transfer more files and repeat the steps for additional files. This will extend the time it needs to restore.

    1. Your Transfer is now complete, click “Finish
    This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-10.png

    Verifying a Backup Instructions

    If you are unsure if you have Code42 installed and backing up your system, this quick guide will help give you some comfort.

    1. Click on the Code42 icon from the system tray on Windows and the menu bar on macOS
    This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

    Code42 Icon

    1. The Progress will be displayed like in the Figure below
    This image has an empty alt attribute; its file name is Code42-Verifying-Backup-Progress-Figure-2.png

    Note

    Depending on your backup size, this could take anywhere from a few minutes to a few days. Code42 will continue to run and backup in the background. After the first successful backup, incremental backups will occur.

    How to Manage Backups

    Code42 allows you to manage your backup sets.  If you want to review your backup set or request assistance, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

    How to Restore Files

    Accidentally deleted or unable to find a file? Code42 can help. Please follow the following guidelines in restoring lost or previous versions of files.

    1. Click the Code42 System Tray or macOS menu bar Icon
    This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

    Code42 Icon

    1. Left-click on the gear symbol and left-click on “Open Code42….
    1. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
    2. Click “Restore Files
    3. Select the device you wish to restore from
    This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-2.png

    Note

    If you have more than one backup device, please select the device from where you want to restore the file from.

    1. You can select a date range from when you wish to restore from on the right-hand side
    2. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
    3. Click “Restore Files
    This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-3.png
    1. Select how Code42 will restore your files. Click “Go” when finished
    This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-4.png

    Note

    Above are the recommended options for restoring files, this will help you find them more easily.

    The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

    How to Add Backup Sets

    Using Code42 you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

    This guide is only needed if you wish to have a local backup of your data.

    Note

    If you schedule multiple backup sets to run at specific times and the backup sets go to the same destination, ensure that these times do not overlap. This ensures good backup performance.

    1. Click the Code42 System Tray or macOS menu bar Icon
    This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

    Code42 Icon

    1. Left-click on the gear symbol and left-click on “Open Code42….
    This image has an empty alt attribute; its file name is Code-42-How-to-Add-Backup-Sets-Figure-1.png
    1. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
    2. From the Code42 console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…
    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-2.png
    • The next window will be the Add Backup Set configuration window.
    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-3.png

    Note

    The “Add Set” button will be un-clickable until it is completely configured.

    1. Click “Rename” to label your backup set
    2. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination
    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-4.png
    1. When finished click “Save
    2. Click “Change” to set your destination for your backup
    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-5.png
    1. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save
    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-6.png
    1. Click “Add Set” to finalize the setup and start backing up to a local location
    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-7.png

    Your new back upset is finished and will begin backing up as configured.

    This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-8.png

    Backup Alert Email Notifications

    Code42 will send users an email alert notifying of any incomplete backups of their devices.

    • The Code42 email alert will be sent from Code42 for Enterprise <noreply@code42.com>
    • The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

    Backup Alert

    You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:

    Code42 Backup Alert Email Notification

    What to do if you get a backup alert

    After receiving a Code42 backup alert email, you should locate the device the email specifies in need of backup. The Code42 device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email. To locate the name of a Code42 device, left-click the Code42 “C” symbol icon in the Windows System Tray, also referred to as the notification area.

    Tip

    The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

    For macOS users left-click Code42 “C” symbol icon on the macOS icon menu bar. The Code42 device name will be displayed in the console. Ensure the Code42 application displays the same name as the Code42 backup alert email you received.

    This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

    Code42 “C” symbol icon

    Code42 Device Name

    After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:

    1. Left-click the “Code42” System Tray or macOS menu bar Icon
    This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

    Code42 Icon

    1. Left-click “Run backup now

    Note

    The backup may take some time to complete. This depends on the length of time since Code42’s last complete backup and the amount of new data needed to be backed up.

    Getting Support

    For additional support, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

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    Computer Tips, Tricks, and Recommendations

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    As technology evolves and new features are offered, there may be times when unwanted or unexpected things happen. This page is dedicated to providing some tips, tricks, and recommendations to circumvent these undesired circumstances.

    Normalize Sound Levels – Windows

    Microsoft Windows 10 automatically adjusts audio levels between different applications. This can affect the level of sounds from various applications depending on what program is currently being used. This feature can be turned off using the instructions below.

    Instructions
    1. From the Sound Icon in your task bar, single right-click
    1. Click “Sounds
    1. Click “Communications” tab.
    1. Select the “Do nothing” radial button
    1. Click “Apply
    2. Click “OK
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    Adjust Microphone Settings – Windows

    To ensure clear and audible audio in virtual meeting applications, such as Zoom, please follow the instructions below.

    Instructions
    1. Right-click the Audio icon in the system tray portion of the task bar
    1. Click “Sounds
    1. Click “Recording

    Note

    Not all options may be visible.

    1. Right Click on “Microphone Array” and select “Properties
    1. Click the “Advanced” and un-check “Enable Audio Enhancements
    1. Click “Apply
    1. Click “OK
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    Adjust Power Options – Lenovo Laptops

    Default power profiles in Windows 10 are configured to balance performance and battery life. To change these settings, please follow the steps below.

    Instructions
    1. Click on Start, and then click “Settings
    1. Click on “System
    1. Select “Power & Sleep
    1. To modify power settings while the laptop is plugged in or on battery power, modify the below options

    Note:

    Selecting higher times may result in shorter battery life

    1. For additional power settings, such as the laptop lid and power button settings, click Additional power settings

    Note

    Depending on window size, this option may be located towards the bottom or on the right side of the screen.

    1. Select either “Choose what the power buttons door “Choose what closing the lid does
    1. The options below will allow modifying the effects of pressing the power button and closing the lid

    Note

    Setting DO NOTHING when closing the lid can lead to drastically less battery life as well as overheating when the laptop is placed inside a bag or briefcase.

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    Restarting A Computer

    Rebooting a device is highly encouraged as it will help keep the system running at peak performance. The benefits of a weekly reboot include:

    • Mitigate vulnerabilities to cyber-attacks by applying critical updates
    • Prevent performance degradation
    • Prevent application memory faults
    • Effectively apply system policies

    To restart a device, follow the instruction below.

    Tip

    Make sure any open application is saved and closed before a restart is performed. This includes applications like Outlook, Word, Excel and any other applications that may be opend.

    Instructions for Windows
    1. Click the Start bottom on the bottom left hand side of the task bar
    1. Click the “Powerbutton
    1. Click “Restart

    Note

    Clicking “Shutdown” will not always properly apply updates or produce the desired effect. Clicking “restart” is the recomended option.

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    Instructions for macOS
    1. Click the “Apple” at the top left-hand side of your screen
    1. Click “Restart
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    FDU Jamf Connect Login and Credential Sync 

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    Welcome to our comprehensive guide on utilizing the FDU Jamf Connect for login and NETID credential synchronization on macOS. This article is tailored for the staff, faculty, and students at FDU, providing a detailed walkthrough of the Jamf Connect login interface.

    Tip

    If you recently changed your NETID password and are having issues logging in, try using your previous NETID password.

    Jamf Connect Interface Walkthrough

    Login Screen

    The Jamf Connect login screen consists of three sections: The login fields, the function buttons, and language and Wi-Fi.

    The login fields are used to enter the NetID and password while the login button initiates the login. The username can be entered in any form that is recognized by Okta.

    • Shut down: Powers the machine off
    • Restart: Reboot the machine
    • Help: Opens a mini browser to the FDU IT site
    • Language Selection: Changes language
    • Wi-Fi: Allows selection of wireless network

    Note

    802.1x networks such as FDU-Secure are not supported. Please use a wired connection on campus

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    Logging into Jamf Connect
    1. Enter your “FDU NetID” and “Password” and click the “Login” button
    • You will see the message “Creating your account on this Mac” while the account is being created on the Mac
    • If you are using a non-standard account name that does not match your FDU NetID, you will be able to select this account at login and link it to your NetID
    1. Locate the account and click “Connect” to link it to your NetID. If you do not wish to link the existing, account click “Create Account” to proceed with a new account

    Note

    Any data stored under the old account will not be accessible if choose not to link it. 

    1. You will be prompted to enter the “existing password” for the local account. Click “Connect” to complete the link.
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    Synchronize NETID Password via Jamf Connect App

    The Jamf Connect app is used to synchronize domain credentials with the local machine credentials.

    1. Enter your “FDU NETID” and “Password” and click the “Sign In” button
    1. If your NETID password is out-of-sync, you will be prompted to sync them by entering the Local Password you use to sign into the machine. Click “Sync” to sync the new NETID password
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    FDU Self Service Portal for Software

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    The FDU (Fairleigh Dickinson University) Self-Service Portal for Software is a a tool designed to enhance our community’s access to software and desktop related information. With the Self-Service Portal for Software, our Faculty and Staff can easily locate and install pre-loaded software onto FDU owned computers. Simply launch the portal and you will be presented with a variety of applications, each sanctioned and supplied by FDU. This portal will provide an easily searchable way to view all new applications made available to the user community, including Microsoft Teams, Cisco Jabber, the FDU VPN, and many more.

    FDU Self Service Portal Icon

    How to Use and Access the FDU Self Service Portal for Software

    Windows
    1. Locate the FDU Self-Service Portal for Software icon on the desktop and double-click it to launch the application or…
      1. Select the ‘Windows’ logo/start button on the bottom left of the desktop
      2. Type ‘FDU Self Service Portal for Software’ into the search bar
      3. Left click ‘FDU Self Service Portal for Software’ app to launch
    FDU Self-Service Portal for Software on Windows Devices
    1. To install a program, click on the name of the application, then click on the “Install” button to the right
    1. A progress window will provide updates as the program is installed on your system. When complete, the Status column should indicate “Complete
    1. After the selected application finished downloading, it will automatically install and when completed, the status will show as “Completed
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    macOS
    1. Open the ‘Applications’ folder and locate and click the ‘FDU Self Service Portal’ icon or…
    • Select the ‘Launchpad’ icon from the dock

    Launchpad Icon

    • Type ‘FDU Self Service Portal
    • Click the ‘FDU Self Service Portal’ icon to launch
    FDU Self-Service Portal for macOS Devices
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    iOS & iPadOS
    1. Find the ‘Self Service Portal’ app icon and tap to launch
    FDU Self Service Portal App on iPadOS

    FDU Self Service Portal App on iOS

    1. Click ‘Install’ to install the requested item onto your device

    Note:

    The Android version of the FDU Self Service Portal will be available in the future.

    Once the FDU Self-Service Portal application is open, you may then continue to select and install your desired software application. You may also access and use any self-service troubleshooting solutions that are available to you from within the FDU Self-Service Portal as well.

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    How To Change Your FDU NetID Password and Display Name

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    There are a few different ways to change your University NetID password. However, Computing Services strongly urges everyone to change their FDU NetID password using a provided Apple or Windows university computer.

    The process for changing your FDU NetID password on a macOS device differs from a Windows device, so please follow the instructions provide for macOS computers below.

    If you do not have a university-owned Apple or Windows laptop/desktop and cannot use a University lab computer, please follow the procedures described in “Using identity.fdu.edu Web Portal to Change your FDU NetID Password” below.

    Please click on one of the links below for instructions on how to change your FDU NetID password:

    Windows: Changing a FDU NetID Password on a University Computer

    Note

    You must already be logged into the machine when performing the password change process.

    1. On FDU issued laptops, desktops, and lab machines, the FDU NetID password can be changed by pressing the “Ctrl+Alt+Del” button combination on the keyboard from any screen and selecting “Change a Password
    1. Now enter the following:
      • Your old or current password
      • Type in a new password
      • Retype the new password to confirm
      • Press the “Right Arrow” button to continue

    Tip

    The newly created FDU NetID password must meet the complexity requirements.

    Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using a password that you have already used.

    1. Once this has been done, you must lock and unlock the machine once to complete updating your password:
      • Press the “Ctrl+Alt+Del” keys combination again
      • Click “Lock
      • Then log back in with your new password

    Your FDU NetID password was changed successfully!

    Note

    Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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    macOS: Changing a FDU NetID Password while ON CAMPUS using a University macOS Computer

    Note

    You must already be logged into the machine when performing the password change process.

    1. Locate and then select the SSO extension “key” icon on the macOS menu bar
    1. Select “Change Password…
    1. Enter your current FDU NetID password into the “Old Password” field
    1. Choose and then enter a new FDU NetID password into the “New Password” field

    Tip

    The newly created FDU NetID password must meet the complexity requirements.

    Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

    1. Enter your new FDU NetID password again into the “Verify Password” field
    1. Select “Change Password
    1. When your password change is successful, you will be prompted, “Password change successful.” Click “OK” to confirm

    Note

    Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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    macOS: Synchronizing your Password on a University Computer

    Note

    You must already be logged into the machine when performing the password change process.

    1. Launch the Cisco AnyConnect Secure Mobility Client VPN or “FDU VPN” software and connect to FDU’s VPN Service. If you need to install the “FDU VPN” or need instructions on how to launch the VPN Client, please follow the link below before proceeding:
    Cisco AnyConnect Secure Mobility Client

    Note

    You will not be disconnected from FDU VPN after performing the NetID password change.

    1. Locate and then select the SSO extension “Key” icon on the macOS menu bar
    1. Select “Change Password…
    1. Enter your current FDU NetID password into the “Old Password” field
    1. Choose and then enter a new FDU NetID password into the “New Password” field

    Tip

    The newly created FDU NetID password must meet the complexity requirements.

    Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

    1. Enter your new FDU NetID password again into the “Verify Password” field
    1. Select “Change Password
    1. When your password change is successful, you will be prompted, “Password change successful.” Click “OK” to confirm

    Note

    Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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    Using “identity.fdu.edu” Web Portal to Change your FDU NetID Password

    Adjunct professors, students, and anyone with a personal laptop/desktop/tablet device will use the FDU Identity Web Portal to change their NetID password.

    If the user has an FDU issued or owned Microsoft Windows-based machine, they should always follow the procedures in Changing a NetID Password while ON CAMPUS (Preferred Method) or “Changing a NetID Password while OFF-CAMPUS.” Changing your FDU NetID password through the identity.fdu.edu Web Portal while having an FDU issued or owned Microsoft Windows-based machine could cause temporary account lockouts and should only be used as a last resort. If lockout issues occur, please open up a service request with the Fairleigh Dickinson University Technical Assistance Center (UTAC), and they will be dealt with promptly.

    1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:
    1. Click on “Account Maintenance” on the top right hand of the web page
    1. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
    1. Under Sign-In and Security, select “Change My Password
      • Enter your current password
      • Enter a new password
      • Retype your new password to confirm
      • When finished, select “Change My Password

    Tip

    The newly created FDU NetID password must meet the complexity requirements.

    Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

    1. Password successfully changed” will be displayed if your FDU NetID password was successfully changed

    Note

    Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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    Using “identity.fdu.edu” Web Portal to Change your FDU NetID Display Name

    You also have the option to change the name that gets displayed on your NetID account.

    1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:
    1. Click on “Account Maintenance” on the top right hand of the web page
    1. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
    1. Under Sign-In and Security, select “Change Display Name
      • Enter your New Display Name
      • Click on “Change Display Name
    1. Display Name successfully changed” will be displayed if your Display Name was successfully changed
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