Backup Alert Email Notifications
Code42 will send users an email alert notifying of any incomplete backups of their devices.
- The Code42 email alert will be sent from Code42 for Enterprise <firstname.lastname@example.org>
- The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up
You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:
What to do if you get a backup alert
After receiving a Code42 backup alert email, you should locate the device the email specifies in need of backup. The Code42 device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email. To locate the name of a Code42 device, left-click the Code42 “C” symbol icon in the Windows System Tray, also referred to as the notification area.
The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.
For macOS users left-click Code42 “C” symbol icon on the macOS icon menu bar. The Code42 device name will be displayed in the console. Ensure the Code42 application displays the same name as the Code42 backup alert email you received.
Code42 “C” symbol icon
Code42 Device Name
After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:
- Left-click the “Code42” System Tray or macOS menu bar Icon
- Left-click “Run backup now“
The backup may take some time to complete. This depends on the length of time since Code42’s last complete backup and the amount of new data needed to be backed up.
For additional support, click the blue “Support” icon at the top of the screen, or log into samisupport.fdu.edu to ask a question or request assistance. If you can’t access SAMI Support, you can still log a ticket HERE, call UTAC at (973)-443-8822, or email UTAC at email@example.com. To learn more about UTAC, please visit https://it.fdu.edu/help-desk/