Remote Learning and Work at Home FAQ’s

March 17, 2020

As we move into our new remote learning and work at home environment, FDU IT has collected some of the common questions that we have been receiving. For more information on any of the topics discussed below, visit:

Microsoft OneDrive

What is OneDrive?

Microsoft OneDrive is the cloud based file storage system included with your FDU Office365 account. It allows for the seamless sharing of documents between FDU students and faculty.

How do I access OneDrive from my browser?

Log into your FDU email account via for students or for faculty and staff. Next, click the “app launcher” icon in the upper left corner and select OneDrive. 

Do I have to use a browser to access OneDrive?

No. There are OneDrive apps for Windows, Mac, and mobile devices. For more information, see resource article below.

Can I use the Office suite from within OneDrive?

Yes. You can create word documents, Excel workbooks, PowerPoint presentations, and OneNote notebooks. To access the office suite, log into OneDrive, select “New”, and choose your preferred Office application.

Zoom Video Conferencing

What is Zoom?

Zoom is a web-based video conferencing tool that allows users to meet online, with or without video. Zoom users can choose to record sessions, collaborate on projects, and share or annotate on one another’s screens, all with one easy-to-use platform.

How do I access Zoom?

To access Zoom meetings, faculty members must sign in to with their NETID credentials.  Please be careful to use this FDU link, since logging into the standard website will result in a basic license with a 45 minute limit to run meetings and NO recording capabilities. To take advantage of the full features of Zoom, including recording capabilities, you must sign in via

Do I need to install anything to use Zoom?

Upon starting or joining a Zoom meeting for the first time, you will be prompted to install a small client. If you prefer, you can also download it manually.

How do I access Zoom for Webcampus?

Students and faculty members can also create Zoom meetings for their classes from within the Webcampus environment.

My Zoom account seems limited and lacks recording functionality. How can I fix this?

This issue can be caused by accessing Zoom without using the official FDU URL of If you have a basic license with limitations, please email to have it changed to the correct license.

Can I use a native Zoom client instead of the web based version?

Absolutely. The download links and installation tutorial for the Zoom for Windows and Zoom for macOS native clients are available here:

Where can I learn more about Zoom?

Zoom experts host free and interactive live training webinars daily. To schedule a free Zoom training webinar, visit:

FDU has also compiled a list of ways to lead a productive and inclusive Zoom class:

Echo 360 Universal Capture

What is Echo 360?

Echo 360 allows professors to generate video recordings which provide their students with 24/7 access to classroom discussion, presentation materials, and lectures.

How do I get started with Echo 360?

Full instructions for faculty members to create and use an Echo 360 account are available below:


What is a VPN?

Many FDU resources, including Webui, Informer, Synoptix, HRIS and Perceptive Content, require a connection to the local on-campus network.  VPN, which stands for Virtual Private network, allows you to securely connect to the FDU network remotely ensuring access to these services. 

How can I connect to FDU’s VPN?

You can access the VPN via If this is your first time connecting, use this step by step tutorial on making a VPN connection:

Can I access my Home Drive and Departmental Shared Drive remotely with the FDU VPN?

Yes. Instructions for both Mac and PC are available below:


What is the best way to access my FDU email account on my mobile device?

The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android).  We support and advise to use this method due to the program’s robustness and integration of all Office365 features. For a full tutorial to assist you with installation and configuration see below:

How can New Jersey based faculty and staff members set up call forwarding?

Full step by step tutorials for enabling call forwarding from on-site and from off-site are available below:

Last Modified: March 17, 2020 icon icon Copy Link