SAMI Support Public Request Form

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SAMI Support requires a valid NetID and password, as well as DUO multi-factor authentication in order to access. Once the portal is accessed, you have the ability to generate a new ticket, review existing or closed tickets & view the IT Knowledgebase for information that can assist you with resolving problems. The SAMI Support Portal can be accessed by using the button below:

SAMI Support Portal

If you need to open a request and cannot access SAMI Support for any of the reasons below, please complete this request form or contact the Fairleigh Dickinson University Technical Assistance Center (UTAC). A member of the IT support team will assist you via phone call or email.

  • I do not have a valid University issued NetID
  • I am not able to authenticate through DUO
  • I have not set up my DUO account
  • I am a vendor without a University issued NetID
  • I am an admitted student
  • I am a newly hired employee or adjunct
  • My FDU account is locked
  • I need my Net ID password reset and have already attempted to do that through


The form below is not compatible with dark mode. For an optimal experience, disable dark mode either in your device’s system settings or directly from the FDU IT website.

SAMI Support Public Request

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Software Request Guidelines for University Computers and Computer Labs

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Departments wishing to obtain software, whether it is for use by the department or to be installed in the FDU computer labs and/or FDU Anywhere, should plan appropriately to provide adequate time to acquire the software and make it available to users.

The following steps should be used as a guide when planning to obtain software for instructional or business use:

  1. Selection of product
  2. Creation of Purchase Order (PO) and approval by department/dean/chair
  3. Technology review and approval by OIRT
  4. New vendor processing, if necessary
  5. Contract review


Plan a minimum of 3 weeks for a contract review before a PO can be processed. See contract review requirements and order process by visiting the link at the bottom of the page.

  1. Software purchase and delivery to FDU
  2. Software preparation. Plan up to 60 days to allow for items such as:
    • Creating configurations for FDU’s needs and environment
    • Setting up license servers or other required systems
    • Integration with other systems (e.g., Single Sign On)
    • Testing mass deployment (if for the computer labs)
    • Integration with FDU Anywhere (if needed) assuming the software is licensed and approved for VDI enviroment
  3. Testing and confirmation of proper functionality by the requestor (instructor)
  4. Final installation on computers


Even if the software has no cost to FDU, per the Office of the General Counsel and the Contract Review Policy, if the software requires you to agree to terms and conditions, it’s an agreement that must be reviewed

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