NJ Campuses

Dial the University Switchboard

Florham Campus (973)-443-8500
Metropolitan Campus (201)-692-2000

Dial the Campus Voicemail System

Florham Campus (973)-443-8100
Metropolitan Campus (201)-692-7600

Dial 411, you will hear a recorded message regarding campus closures.

Vancouver Campuses

An email message will be issued regarding campus closures.

FDU offers cellular phones to Faculty and Staff members when approved by a Vice President or Officer of the University.

Mobile Communication Device Request Form

To place an order for a cellular phone (new or for an existing phone upgrade), please fill out the form below:

Mobile Communication Device Request Form

Approved accessories, such as a case, screen protector, charging cable and plug, will be provided with the purchase of a new phone.

Fairleigh Dickinson University’s Cellular Policy can be reviewed below:

With Cisco Unified Communications call forwarding, you have the ability to forward all of your incoming calls to another phone number. This can be useful in the event that you need to work from home or temporarily work from a different office.

1. To activate call forwarding, press “Forward All” while the phone is still on the hook
2. To forward off campus, enter 3 then 1 and the 10-digit number.
   Example: (3 1 201 555 1212)
3. To forward on campus, enter the 4-digit campus extension
   Example: (5555)
4. A message will briefly appear on your phone’s screen to let you know that calls are now being forwarded
5. With forwarding enabled, the onscreen “Forward All” button will now read as “Forward Off”

The call forwarding process is also explained in your phone’s Quick Reference Guide.

This short and easy to use document explains many essential UC features including conference calls, call transferring and voicemail.

If you are unable to be by your FDU phone, and you need to set up Call Forwarding, you can do this through our Self-Service portal.

1. You must have an NWN Cloud Self-Service account in order to modify your preferences. If you have one already, proceed to step 3 otherwise continue to step 2
2. Visit SAMI Support to open a ticket and gain access to your NWN Cloud Self-Service Portal for the first time. While SAMI Support offers the quickest and easiest way to get IT support, you can also reach out to UTAC by phone at (973)-443-8822 or via email at fdutac@fdu.edu. The Voice Services team will handle your request, and once it’s processed, you can proceed to step 3
3. Visit the self-service portal at fdu-selfcare.nwncloud.com
4. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
5. Enter your NWN Cloud account password and click “Enter“
6. Next click on your Name on the top right of the screen. Hover over the drop-down menu and click “My Account”

• Under “Web Password” un-click the checkbox to set a custom password. When done, click “Apply” in the top right corner

7. Once logged in, click “My Call Forwards“

8. Input the phone number you wish to forward to then click “Apply“
   • To forward off campus, enter 3 then 1 and the 10-digit number.
     Example: (3 1 201 555 1212)
   • To forward on campus, enter the 4-digit campus extension
     Example: (5555)

As a staff or faculty member, you can request a Headset for the new Cisco IP Unified Communications system.

Use the link below to access the “CDW Premium Page” for Fairleigh Dickinson University Voice Services.

This site will provide information, product offerings, and contract pricing regarding headsets that are compatible with Cisco 8000 Series phones (Models 8811 and 8851). Follow the steps as noted on the web page to select a suitable headset.

After you obtain a quote for the specified equipment, you will need to complete the purchase process as usual.

CDW Premium Page

Below you can download the manuals for the FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Florham and Metro

Vancouver

Initial Voice Mail Set-Up from Your Own Campus Extension

From your desk phone:

1. Press the message button on your phone instrument.
2. Enter your Mailbox ID, this is your 4 digit extension.
3. Enter the temporary PIN 13579 followed by the # sign.
4. Listen to the prompts to set-up your voicemail greeting.

Initial Voice Mail Set-Up from Off Campus

When off campus, you can setup your voicemail system by dialing your campus’ assigned voicemail number:

• Florham Campus: (973)-443-8100
• Metropolitan Campus: (201)-692-7600
• Vancouver Campus: (604)-648-4485

Follow these instructions to log into and setup your voicemail:

1. Press 1 to access the voicemail system.
2. When prompted enter your ID, this is your 4 digit extension.
3. Enter the temporary PIN 13579 followed by the # sign.
4. Listen to the prompts to set-up your voicemail greeting.

Accessing Voicemail On Campus

• Press the message button on your phone instrument.
• Enter your Mailbox ID, this is your 4 digit extension.
• Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail Off Campus

You can access your voicemail when off campus by dialing your campus’ assigned voicemail phone number:

• Florham Campus: (973)-443-8100
• Metropolitan Campus: (201)-692-7600
• Vancouver Campus: (604)-648-4485

Follow these instructions to log into your voicemail:

1. Press 1 to access the voicemail system.
2. When prompted enter your ID, this is your 4 digit extension.
3. Enter your 5 digit PIN followed by the # sign.

Accessing Your Voicemail from Another Extension

Dial the voicemail extension 8100, 7600 or 4485.

1. Press 1 to access the voicemail system.
2. When prompted enter your ID, this is your 4 digit extension.
3. Enter your 5 digit PIN followed by the # sign.

Changing Voicemail Messages & Passcodes

When you first set up your mailbox, you record a greeting, your name and select a passcode. The set-up options allows you to change these at any time. You should update your greeting(s) regularly to let callers know whether you’re in or out of the office. Your voicemail message should always be appropriate, so callers will feel confident in leaving messages. And, of course, boxes should be emptied daily, if not more frequently.

When the University or your department closes you should always redo your voicemail message making the caller aware that the University or your department is closed.

The voicemail system will prompt you as to how to make changes. When you are in doubt about what to do next, you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

If you are NOT forwarding your office phone, you should create a new voice message similar to the messages below and establish a pattern and practice of checking your voicemail regularly.

Please update your outgoing message to reflect an appropriate out of office message.

Voicemail Forwarding Suggested Message

Below is a recommended Voicemail Message:

“You’ve reached the voicemail of [NAME, TITLE/DEPT]. I am out of the office today  but will be checking my voicemail periodically.  You can also reach me via email  at [YOUR EMAIL]@fdu.edu. Thank you.”

XMedius Fax is an electronic fax (eFax) cloud-based solution that allows users to send and receive faxes. The XMedius Fax service is available as an on-campus resource only. Access to the efax.fdu.edu site is restricted to on-campus networks and FDU VPN users.

To Request a New eFax Line

Please visit SAMI Support and submit a ticket.

SAMI Support

To Request Access, Additions, Deletions to an eFAX Line

Please visit SAMI Support and submit a ticket.

SAMI Support

Please include the EFAX number in the request.

Introduction

This document provides instructions on how to use of the FDU Xmedius Fax Service. It describes notifications and navigation of the website in detail to facilitate the proper use of this resource.

Each user given access to view incoming faxes will receive an email notification from the FDU Xmedius Fax Service

The email will look as follows:

Within each email will be a “Click here to access your fax” web link to the Xmedius Fax Server for quick access.

To access the FDU Xmedius Fax server you can visit efax.fdu.edu or click the “Click here to access your fax” link provided in the fax notification email (The efax website is only accessible if you are located on-campus or connected to the FDU VPN). Once loaded in your web browser you will be prompted for a username and password. Please enter your full FDU NetID and password.

Once authenticated you will see all of your incoming faxes (Unread faxes will appear in bold type).

1. To view a fax simply move your mouse to the fax you want to view. The fax will turn yellow as your mouse hovers over it, click it

2. The fax will automatically open to the Fax tab showing the incoming fax

Users can print a fax to a local or networked printer, and can send a document to Perceptive Content by printing to the Perceptive Content printer. Below are the steps necessary to print a fax.

1. First, find the fax to be printed by scrolling over it with your cursor until the fax is highlighted yellow, then click on it
2. Once the fax is opened, locate the Download icon on the top left side of the screen, and click to download

3. A new browser screen will open and the fax to be printed will appear

4. Right-click your mouse from anywhere on the page, and a second panel will be presented. Hover your cursor over the word Print, and left-click your mouse

5. Next to Destination, select the printer you wish to send the fax to, or the Perceptive Content Driver if you wish to move the fax to Perceptive Content. Then click on the Print icon at the bottom of the screen

Faxes can be stored in both the current Folder view and the Deleted Folder view. You can move faxes between the folders by clicking the Delete button from the Current view or the Restore button from the Delete view. To delete a fax from the portal, click on the Delete button while the fax is in the Delete view.

If faxes need to be stored and retrieved over a period of time, the number of faxes that might appear in either the Current or Deleted view could build up, and retrieving a fax could prove difficult. Using the Notes capability will make searching for archived faxes much easier. The Notes and search functions work in both the Current View and Deleted view.

1. In the portal, open the fax you wish to Note

2. Then click on the Note button

3. Start typing your note. You will notice a warning appear immediately letting you know the Note has not been saved yet. You can use multiple lines, and best practice would be to put a unique data point on each line. In the example below, Student Name, Datatel ID, the purpose of the fax, and the document type appear on separate lines

4. When done adding the Note, click Save at the bottom of the screen

5. To search for a particular fax, or series of faxes, from the Current or Deleted view of the portal, type in the search criteria in the bar to the left of the search button, and then click the Search button. All faxes that meet that criteria will then appear

From time to time, it might be important to know more details about a particular fax, like who received it, who viewed it, who printed it or notated it. All that information, for each fax, can be found in the Event Log.

To view the event log from within a fax, simply click the Event Log tab.

The event log will provide details of every action taken upon that Fax. Those actions include:

• Routed to User – The Fax appears in that person’s Portal
• Email Notification – An auto-generated email was sent to that person
• Fax Viewed – The fax was opened by a specific user (if several people are assigned to retrieve faxes, you can see who viewed the fax and at what date and time)
• Fax Downloaded – who downloaded the Fax for Printing
• Fax Deleted – Who moved the fax from Current View to Deleted View
• Note Saved – Who added a Note to the Fax

All this information can be very useful in a department where several individuals are responsible for managing and disseminating faxes.

From the eFax portal, users can send faxes with cover sheets and attachments. Below are the steps to compose and send a fax.

1. First, click on the Compose Fax icon colored blue

2. Enter in the recipient’s information, including Fax Number starting with a 3. If you are faxing within FDU, you only need to use the four-digit fax extension. If the Fax is going to more than one fax machine, click on More Recipients

3. Add the additional recipients’ information, and click Add. Type in a Subject for the fax, and any comments needed for the cover sheet. If a document needs to be attached, click on the Choose File icon at the bottom left of the screen, and choose the file you wish to attach. It is recommended that files be converted to .PDF if at all possible

4. When complete, the file name will appear next to Choose File. You can repeat for as many files as needed. When you are ready, click the Preview button to review the appearance of your fax

5. From here, you can view all the pages of your fax. If you are not satisfied with your fax, click the back button to go to the Compose screen, and click the Choose File button to either remove or re-attach a file. When ready, click Submit

6. If successful, a Fax Submitted message will appear. There will be an opportunity to add the recipient to your xFax contact list if they are a frequent user. Click OK

7. You will then see the fax in your Outbound Queue, in a Sending Status

8. Finally, the fax information will be moved to the Outbound History File

• Once the transmission has been completed, an email will be sent to the user confirming the successful receipt of the fax by the receiving fax machine

• Users can remove faxes from their Inbound History by checking the box next to the fax they want to delete and then clicking the Delete button

• Once deleted, faxes are visible by clicking the Deleted folder view

• Users will then have the ability to restore the fax to their Inbound History by clicking the Restore button. Alternately, faxes can be permanently deleted by pressing the Delete button. A final confirmation screen will be shown before permanently deleting fax

Each member of the Fax group in which you are the owner manages faxes within their own portal. In other words, if there are 5 employees (including yourself) that can access your fax #, each of you receives all the faxes sent to that # individually and manages those faxes independently.

However, if you desire a centralized portal, where there is one view, one fax, and, for example, if you delete a fax, it’s removed from view for all members of that group.

1. Individually Managed Faxes: Still available to view if necessary
2. Shared Centralized eFax Box: Users with the option to have the ability to manage the faxes for all individuals set up in the shared option. For Example: When deleting a fax it removes it from all the users set up to have access to this particular fax line.

Eligible FDU employees may receive reimbursement for business related expenses incurred on personally owned mobile communications devices, or, be issued a FDU owned and managed mobile communications device for business and reasonable personal use.

To view the policy in full, please visit:

The NWN Cloud Self-Service portal allows you to manage and view your phone settings.

1. Visit SAMI Support to open a ticket and gain access to your NWN Cloud Self-Service Portal for the first time.
   • While SAMI Support offers the fastest and easiest way to get IT assistance, you can also reach out to UTAC by phone at (973)-443-8822 or via email at fdutac@fdu.edu. The Voice Services team will manage your request, and once it’s processed, you can proceed to the next step.
2. Visit the self-service portal at fdu-selfcare.nwncloud.com
3. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
4. Enter your NWN Cloud account password and click “Enter“
5. Next click on your Name on the top right of the screen. Hover over the drop-down menu and click “My Account”

6. Under “Web Password” un-check the checkbox, next to keep current value, and input set a custom password. When done, click “Apply” in the top right corner

7. Your account is now active

If a call is threatening or harassing, immediately contact Public Safety at:

Campus Security Phone Numbers

• Metro Campus: extension x2222, 1-(201)-692-2222
• Florham Campus: extension x8888, 1-(973)-443-8888
• Cambie Building: 1-(604)-786-6098
• Georgia Building: 1-(236)-990-7036