Changing a NetID Password OFF CAMPUS

Note: It is best to change your password while on campus. If you are off campus, please start with the following:

  1. Log into your computer
  2. Launch the Cisco AnyConnect Secure Mobility Client VPN or “FDU VPN” software and connect to FDU’s VPN Service. If you need to install the “FDU VPN or need instructions on how to launch the VPN Client, please follow the link for “FDU VPN Client” for instructions before proceeding.
  1. Once you are connected to the “FDU VPN” please follow the steps for “Preferred Method of Changing Your FDU NET ID password.” The “FDU VPN” allows for the user’s machine to perform tasks, such as changing you FDU NetID password, as if they were physically on campus.

Note: You will not be disconnected from FDU VPN after performing the password change.

Changing a NetID Password ON CAMPUS (Preferred Method)

  1. On FDU issued laptops, desktops, and lab machines the password can be changed by pressing the Ctrl+Alt+Del button combination on the keyboard from any screen and selecting “Change a Password”.
  • Note: You must already be logged into the machine when performing the password change process.
  1. Now enter the following:
    • Your old or current password
    • Type in a new password
  • Note: Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using a password that you have already used.
    • Retype the new password to confirm
    • Press the right arrow button to continue
  1. Once this has been done, you must lock and unlock the machine once to complete updating your password:
    • Press ‘Ctrl+Alt+Del’ keys combination again
    • Click “Lock Computer”
    • Then log back in with your new password
  1. Your password should now be changed successfully
  • Note: Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

Changing your NetID Password with Web Portal Access

Employees who have an FDU issued Mac Desktop or MacBook laptop, adjunct professors, students, and anyone with personal laptop / desktop / tablet devices will use the Web Portal to change their NetID password.

Note: FDU Faculty and Staff issued Apple products utilizing Mac OS will use this as their primary way of changing their password whether ON or OFF campus.

If the user has an FDU issued or owned Microsoft Windows-based machine, they should always follow the procedure in “Changing a NetID Password OFF CAMPUS” or “Preferred Method of Changing Your NETID password.” Changing your FDU NetID through the Web Portal Access Page while having an FDU issued or owned Microsoft Windows based machines could cause temporary account lockouts and should only be used as a last resort. If lockout issues occur, please open up a service request with UTAC at x8822 and they will be dealt with promptly.

  1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to identity.fdu.edu. Click on “Account Maintenance” on the top right hand of the web page.
  1. Enter your current FDU NetID username and password in the corresponding text boxes and click “submit.”
  1. Under Sign-In and Security, select “Change My Password”
  • Note: Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.
    • Enter your current password
    • Enter a new password
    • Retype your new password to confirm
    • When finished press “Change My Password”
    • A success message will be displayed if your NetID was successfully changed.

Sophos Prompting for Old Password During Login After NetID Password Change

If you changed your FDU NetID password on an FDU owned machine with Sophos Encryption, you may receive a prompt requiring you to enter your “Old Windows Password.” Enter your old NetID password so that Sophos can be updated with your new NetID password. If you do not know your old password or if the system does not accept your old password, please call UTAC at (973)-443-8689 and open a service request.

Last Modified: March 11, 2020 icon icon Copy Link