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Adding a FDU Email Account to a Mobile Device’s Native ‘Mail’ App

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Setting up your FDU Email Account in the Mail app on iOS

  1. Select the “Settings” app on your Apple iOS device
  1. Select “Mail”
  1. Select “Accounts
  1. Select “Add Account”
  1. A list of email providers will be presented, select “Microsoft Exchange
  1. Enter your FDU email address and a description of the email account in the corresponding text boxes. Please note, that the default description name for the account will be ‘Exchange’, if left unchanged. Tap or select “Next” to continue when finished
  1. When prompted select “Sign In
  1. Enter your FDU email address and NetID password. Select “Sign In” to continue
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Chose the FDU NetID account information you would like to synchronize or access on your iOS device by toggling the choices on/off. Select “Save” to continue
  1. Your FDU email account has now been added to your iOS device successfully. Ensure the email account is listed under the “Passwords & Accounts” section of the ‘Settings’ iOS app

Setting up your FDU Email Account on Android OS

Due to multiple Android OS device manufacturers (Samsung, Google, or LG) each having their own native ‘Mail’ app, email setup and features are different depending on the manufacturer of the Android OS devices. For this reason, it is best practice to use the Microsoft ‘Outlook’ app found in the Google Play Store. Follow the instructions below to set up Outlook on Android OS.

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Code42 is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

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Index

About Code 42

Code42 Policy

Code42 is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

Who Can use Code42?

Code42 is presently licensed for full-time faculty and full-time staff only. The University mandates Code42 for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by Code42 when your system is being backed up.

Personal Documents folder locations:

Windows PCC:\users\username\Documents\Personal Documents\
macOS/users/username/documents/Personal Documents/

Tip

If the Personal Documents folder does not exist in your Documents folder, you can manually create it and the folder will be automatically ignored by Code42.

Is My Data Secure?

Code42 uses AES-256 encryption is used when storing your backups and can only be accessed by the Code42 account owner and administrators.

What is Backed Up?

All data found in a user profile will be backed up by Code42.

Location of User Profile:

Windows PCC:\users\UserName\
macOS/users/username/

Warning Warning

Any data not stored in the user profile will NOT be backed up by Code42. It is highly encouraged to store university business data within your user profile.

How to Install on a Windows PC

To install Code42 on your Windows PC, please follow the instructions below.

Note

Code42 is being automatically deployed to all systems owned by Faileigh Dickinson University.

Before Installing Code42, you must be logged in as the owner of the machine using your NetID Credentials.

  1. Open FDU Self Service Portal for Software on your University PC
  2. Click on Code42 Backup and then click “Install” on the right-hand side

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.

How to Install on macOS

To install Code42 on your macOS device, please follow the instructions below.

Note

Code42 is being automatically deployed to all systems owned by Faileigh Dickinson University.

  1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
  2. Locate Code42 Backup and click “Enroll”
  1. After the package installs, you will be prompted to enter your FDU email address and then click “OK

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.

How to Replace or Add a Second Device

This process is used when someone will be assigned a second device and wishes to have it backed up or if the Code42 needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

Note

In order to proceed, code42 must be installed prior to continuing, please refer back to the Install instructions for your operating system from the Code42 User Guide. A link is found at the bottom of this page.

Tip

A backup set is Code42’s way of describing the backup configuration and what files are being backed up.

  1. Click on the Code42 app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device
  1. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
  2. Click “Replace Existing
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-2.png
  1. Click “Start” to continue with the replace existing device process
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-3.png
  1. Select the device from the list you are replacing and click “Continue
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-4.png
  1. Click “Select Files” on the following window
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-5.png
  1. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-6.png
  1. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-7.png
  1. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-8.png
  1. The next window Downloads the Files to your device. When the transfer is completed, click “Next
This image has an empty alt attribute; its file name is Code42-How-to-Add-a-Second-Device-or-Replace-an-Exisiting-Device-Figure-9.png

Tip

You can close this window and continue working or you can click transfer more files and repeat the steps for additional files. This will extend the time it needs to restore.

  1. Your Transfer is now complete, click “Finish
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Verifying a Backup Instructions

If you are unsure if you have Code42 installed and backing up your system, this quick guide will help give you some comfort.

  1. Click on the Code42 icon from the system tray on Windows and the menu bar on macOS
This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 Icon

  1. The Progress will be displayed like in the Figure below
This image has an empty alt attribute; its file name is Code42-Verifying-Backup-Progress-Figure-2.png

Note

Depending on your backup size, this could take anywhere from a few minutes to a few days. Code42 will continue to run and backup in the background. After the first successful backup, incremental backups will occur.

How to Manage Backups

Code42 allows you to manage your backup sets. If you would like to review your backup set, please click the support link at the top of the page to open a UTAC ticket for a Computing Services team member to work with you.

How to Restore Files

Accidentally deleted or unable to find a file? Code42 can help. Please follow the following guidelines in restoring lost or previous versions of files.

  1. Click the Code42 System Tray or macOS menu bar Icon
This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 Icon

  1. Left-click on the gear symbol and left-click on “Open Code42….
  1. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
  2. Click “Restore Files
  3. Select the device you wish to restore from
This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-2.png

Note

If you have more than one backup device, please select the device from where you want to restore the file from.

  1. You can select a date range from when you wish to restore from on the right-hand side
  2. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
  3. Click “Restore Files
This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-3.png
  1. Select how Code42 will restore your files. Click “Go” when finished
This image has an empty alt attribute; its file name is Code42-How-to-Restore-Files-Figure-4.png

Note

Above are the recommended options for restoring files, this will help you find them more easily.

The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

How to Add Backup Sets

Using Code42 you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

This guide is only needed if you wish to have a local backup of your data.

Note

If you schedule multiple backup sets to run at specific times and the backup sets go to the same destination, ensure that these times do not overlap. This ensures good backup performance.

  1. Click the Code42 System Tray or macOS menu bar Icon
This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 Icon

  1. Left-click on the gear symbol and left-click on “Open Code42….
This image has an empty alt attribute; its file name is Code-42-How-to-Add-Backup-Sets-Figure-1.png
  1. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
  2. From the Code42 console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-2.png
  • The next window will be the Add Backup Set configuration window.
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-3.png

Note

The “Add Set” button will be un-clickable until it is completely configured.

  1. Click “Rename” to label your backup set
  2. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-4.png
  1. When finished click “Save
  2. Click “Change” to set your destination for your backup
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-5.png
  1. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-6.png
  1. Click “Add Set” to finalize the setup and start backing up to a local location
This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-7.png

Your new back upset is finished and will begin backing up as configured.

This image has an empty alt attribute; its file name is Code42-How-to-Add-Backup-Sets-Figure-8.png

Backup Alert Email Notifications

Code42 will send users an email alert notifying of any incomplete backups of their devices.

  • The Code42 email alert will be sent from Code42 for Enterprise <noreply@code42.com>
  • The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:

Code42 Backup Alert Email Notification

What to do if you get a backup alert

After receiving a Code42 backup alert email, you should locate the device the email specifies in need of backup. The Code42 device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email. To locate the name of a Code42 device, left-click the Code42 “C” symbol icon in the Windows System Tray, also referred to as the notification area.

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

For macOS users left-click Code42 “C” symbol icon on the macOS icon menu bar. The Code42 device name will be displayed in the console. Ensure the Code42 application displays the same name as the Code42 backup alert email you received.

This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 “C” symbol icon

Code42 Device Name

After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:

  1. Left-click the “Code42” System Tray or macOS menu bar Icon
This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 Icon

  1. Left-click “Run backup now

Note

The backup may take some time to complete. This depends on the length of time since Code42’s last complete backup and the amount of new data needed to be backed up.

Getting Support

If you require technical support, please contact UTAC (University Technical Assistance Center) and open a service request.

You may submit a service request by one of the following methods:

  • Clicking the “Support” button on top of this page
  • Emailing UTAC at FDUTAC@fdu.edu
  • Calling (973)-443-8822

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The FDU (Fairleigh Dickinson University) Self-Service Portal for Software is a a tool designed to enhance our community’s access to software and desktop related information. With the Self-Service Portal for Software, our Faculty and Staff can easily locate and install pre-loaded software onto FDU owned computers. Simply launch the portal and you will be presented with a variety of applications, each sanctioned and supplied by FDU. This portal will provide an easily searchable way to view all new applications made available to the user community, including Microsoft Teams, Cisco Jabber, the FDU VPN, and many more.

FDU Self Service Portal Icon

How to Use and Access the FDU Self Service Portal for Software

Windows 10

  1. Locate the FDU Self-Service Portal for Software icon on the desktop and double-click it to launch the application or…
    1. Select the ‘Windows’ logo/start button on the bottom left of the desktop
    2. Type ‘FDU Self Service Portal for Software’ into the search bar
    3. Left click ‘FDU Self Service Portal for Software’ app to launch
FDU Self-Service Portal for Software on Windows Devices
  1. To install a program, click on the name of the application, then click on the “Install” button to the right
  1. A progress window will provide updates as the program is installed on your system. When complete, the Status column should indicate “Complete
  1. After the selected application finished downloading, it will automatically install and when completed, the status will show as “Completed

macOS

  1. Open the ‘Applications’ folder and locate and click the ‘FDU Self Service Portal’ icon or…
  • Select the ‘Launchpad’ icon from the dock

Launchpad Icon

  • Type ‘FDU Self Service Portal
  • Click the ‘FDU Self Service Portal’ icon to launch
FDU Self-Service Portal for macOS Devices

iOS & iPadOS

  1. Find the ‘Self Service Portal’ app icon and tap to launch
FDU Self Service Portal App on iPadOS

FDU Self Service Portal App on iOS

  1. Click ‘Install’ to install the requested item on to your device

Note

The Android version of the FDU Self Service Portal will be available in the future.

Once the FDU Self Service Portal application is open, you may then continue to select and install your desired software application. You may also access and use any self-service troubleshooting solutions that are available to you from within the FDU Self Service Portal as well.

Not finding what you are looking for? Click the ‘Support‘ button at the top of the page to submit a support request.

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Installing Software On My University Laptop

Resources for: Faculty Staff
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To help protect the University’s computers and networks from cyber threats, FDU OIRT is implementing Application Control with privilege management. This feature provides all users with rights to install applications as needed while continuing to protect resources from unknown and malicious risks.

All software is typically installed from a setup file. Any setup file for an application should only be downloaded from the developer’s official site. For example, to install Google Chrome, the setup file should only be downloaded from Google’s official site (www.google.com).

Any setup file on a USB drive, CD drive, or any other removable media should only be installed if provided directly from the developer or other credible source.

Windows

By default, the setup file will be located within the Downloads folder

C:\users\yourusername\downloads\

In order to install software on a university laptop with Windows 10, follow the process defined below:

  1. Right-click the setup file for the application to be installed
  2. Click “Run with Administrative Privileges (Audited)” on the setup file
  1. Provide a valid reason for installation and use of the application in the space provided and press “Continue

The application will now be installed with administrative privileges.

Note

While off-campus, the option to “Run with Administrative Privileges (Audited)” may not be present. Please connect to FDU VPN, lock the machine by pressing “Window Key” + L and re-login. The feature should then be available. If this feature is not available while on-campus, please click the “Support” button above for further assistance.

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macOS

By default, the app installer file will be located within the Downloads folder

Users > YourUserName > Downloads

  1. Launch the FDU Self Service Portal app located in the Applications folder
  1. Click on “* I need to install software
  1. Click the “Allow Install” button
  1. Click “Thank you.” when prompted

Note:

It may take 15 seconds or more for the above prompt to be presented after clicking the “Allow Install” button from step 3.

  1. Launch the application installer for the software package you want to install on your MacBook

Your macOS application will now be installed with administrative privileges.

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The following tutorial will guide you through the process of connecting a printer while on-campus. Faculty and Staff members should review the purchasing process before engaging with the process for connecting a printer.

Note

Wireless printing is not permitted on campus. The information below is for wired connections only.

Connecting a Printer for Students in the Residence Halls

Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.

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Printer Purchasing Process for Faculty and Staff

All printer purchases for faculty and staff on-campus use must appear on OIRT’s list of approved printer models. For the most up to date list of approved printer models, please contact the Purchasing Department. The purchase of any printer not on the list must be pre-approved by the CIO.

Determining if a Printer will be Directly Connected or On-Network

Faculty and Staff Members have the option of either making a direct or network connection to the printer. A direct connection is when a printer is connected to a single computer and an on-network printer means that multiple parties can print to it. Generally speaking, unless a printer is shared by three or more employees, users should request a direct connect printer.

If you are planning to use a direct connection, simply purchase any printer contained on the Purchasing Department’s list of approved models and follow the instructions for “Installing a Local Printer” in the “Connecting a Printer for Faculty and Staff Members” section below.

If your new printer will be on-network, please ask your department to open a UTAC ticket for USAN to investigate the viability of any data jacks in the vicinity of where the printer will be located. The full workflow for this process is shown in the following diagram.

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Connecting a Printer for Faculty and Staff

Installing a Local Printer

Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, you can just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.

Connecting to a Network Printer

Employees are able to add network printers to their own machines.

  1. Do a search for printers, and click on “Printers & Scanners

  2. Click on “Add a printer or scanner

  3. The list will start to populate and if you find your printer you can click on it and then click on “Add device”, otherwise scroll down to the bottom of the list and select “The printer I wanted wasn’t listed

  4. In the new dialog box, select “Find a printer in the directory” and click “Next

  5. Search for your printer and double click on it when you find it

  6. A box will let you know that the printer was successfully installed. Click “Next

  7. You can click on “Print a Test Page” to verify you are connected to the right printer otherwise click on “Finish

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Software Compliance & Distribution Policy

Resources for: Faculty Staff
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In accordance with FDU’s Acceptable Use Policy for Computer Usage, no employee shall copy or distribute software that violates copyright laws. All employees shall be aware that software and the accompanying documentation is generally owned by the manufacturer and the license only grants the user the right to use the software. Unlicensed software installations, also known as software piracy, are unacceptable at FDU.

The primary user of each computer shall take responsibility of keeping records of licenses for which software is installed. The University’s Computing Services Department shall also track licenses for software installed by the Computing Services Department though the purchase of high volume or site licenses. Users are advised that the software installed on University-owned computers may be audited internally (by the University) or externally (by software manufacturers or other anti-piracy software firms) at any time. Software found not to be in compliance with copyright laws will be removed and replaced with a licensed copy.

Computing Services will provide certain software that is commonly used by the majority of the University’s employees, including but not limited to word processing, spreadsheet, and anti-virus software. Some software manufacturers allow for non-concurrent use of a license on an office computer and an employee’s home computer. Computing Services will not provide non-concurrent licenses at off premise sites due to the inability to track these licenses.

In order to provide the best possible service and support, and to reduce the cost of software site licenses, Computing Services, in conjunction with the Center for Learning and Teaching with Technology, has standardized on Microsoft Office Professional and Symantec Endpoint Protection.

Popular Software Titles and Guidelines for Faculty and Staff to Obtain:

  • Microsoft Office for Windows or Macintosh: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
  • Microsoft Visual Studio: Installed in Labs. Available by request for staff and faculty machines.
  • Adobe Acrobat: Available by request for staff and faculty machines.
  • SAS: Installed in Labs. Available by request for staff, faculty and student machines.
  • SPSS (Base): Installed in Labs. Available by request for staff and faculty machines.
  • SPSS Advanced Modules: Available by request for staff and faculty machines.
  • Adobe Products: Faculty and staff may purchase Adobe products at level three pricing with the University’s CLP Membership No. 4400062846.
  • Symantec Endpoint Protection: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
  • Other products: Faculty and staff may obtain pricing and submit orders to Purchasing. If assistance is needed, contact Computing Services.

Software Quality Assurance and Compliance Policy for Network Server & Lab Installations

It is no longer possible for individuals to install software on staff or faculty desktops or lab computers. Laptops or Macintosh users have administrative rights and individuals can install additional licensed software to laptops.

Instructors wishing to have a software application installed in a lab for use by 20 or more people simultaneously must provide Computing Services the original installation media, installation guide, and the appropriate proof of license. Note that the licenses for some software may limit our ability to install it on the network. These materials must be provided a minimum of sixty days before the software is needed. Because it is impossible to predict how the software will interact with our network and other software already installed, we cannot guarantee that a program will work on our system.

For programs that will be used by less than 20 people, the instructor may install the application on up to 5 machines in a lab not normally used for classroom instruction, plus an “instructor’s machine” in one of the teaching labs. If fewer licenses are owned, then only that many licenses may be installed. The instructor will be told which machines to install the program on and will be given a password which can be used to disable the security on the machine for the duration of the installation procedure. Software installed in this way will only be available on those designated machines. Computing Services will make a reasonable attempt to keep these designated systems functioning with the additional software, but in the event that the machine needs to have it’s base configuration and software restored from backup, the instructor will be contacted and will need to reinstall the application.

In all cases, software must be owned or licensed by the University, even if the application is only to be used for demonstration purposes. No software owned by an individual will be installed on the systems.

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Software Request Guidelines for University Computers and Computer Labs

Resources for: Faculty Staff
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Departments wishing to obtain software, whether it is for use by the department or to be installed in the FDU computer labs and/or FDU Anywhere, should plan appropriately to provide adequate time to acquire the software and make it available to users.

The following steps should be used as a guide when planning to obtain software for instructional or business use:

  1. Selection of product
  2. Creation of Purchase Order (PO) and approval by department/dean/chair
  3. Technology review and approval by OIRT
  4. New vendor processing, if necessary
  5. Contract review

Tip

Plan a minimum of 3 weeks for a contract review before a PO can be processed. See contract review requirements and order process by visiting the link at the bottom of the page.

  1. Software purchase and delivery to FDU
  2. Software preparation. Plan up to 60 days to allow for items such as:
    • Creating configurations for FDU’s needs and environment
    • Setting up license servers or other required systems
    • Integration with other systems (e.g., Single Sign On)
    • Testing mass deployment (if for the computer labs)
    • Integration with FDU Anywhere (if needed) assuming the software is licensed and approved for VDI enviroment
  3. Testing and confirmation of proper functionality by the requestor (instructor)
  4. Final installation on computers

Note

Even if the software has no cost to FDU, per the Office of the General Counsel and the Contract Review Policy, if the software requires you to agree to terms and conditions, it’s an agreement that must be reviewed

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