Setting up your FDU Email Account in the Mail app on iOS
Select the “Settings” app on your Apple iOS device
Select “Add Account”
A list of email providers will be presented, select “Microsoft Exchange“
Enter your FDU email address and a description of the email account in the corresponding text boxes. Please note, that the default description name for the account will be ‘Exchange’, if left unchanged. Tap or select “Next” to continue when finished
When prompted select “Sign In”
Enter your FDU email address and NetID password. Select “Sign In” to continue
For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
Chose the FDU NetID account information you would like to synchronize or access on your iOS device by toggling the choices on/off. Select “Save” to continue
Your FDU email account has now been added to your iOS device successfully. Ensure the email account is listed under the “Passwords & Accounts” section of the ‘Settings’ iOS app
Setting up your FDU Email Account on Android OS
Due to multiple Android OS device manufacturers (Samsung, Google, or LG) each having their own native ‘Mail’ app, email setup and features are different depending on the manufacturer of the Android OS devices. For this reason, it is best practice to use the Microsoft ‘Outlook’ app found in the Google Play Store. Follow the instructions below to set up Outlook on Android OS.
Code42 is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.
Code42 is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.
Who Can use Code42?
Code42 is presently licensed for full-time faculty and full-time staff only. The University mandates Code42 for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by Code42 when your system is being backed up.
Personal Documents folder locations:
If the Personal Documents folder does not exist in your Documents folder, you can manually create it and the folder will be automatically ignored by Code42.
Is My Data Secure?
Code42 uses AES-256 encryption is used when storing your backups and can only be accessed by theCode42 account owner and administrators.
What is Backed Up?
All data found in a user profile will be backed up by Code42.
Location of User Profile:
Any data not stored in the user profile will NOT be backed up by Code42. It is highly encouraged to store university business data within your user profile.
To install Code42on your Windows PC, please follow the instructions below.
Code42 is being automatically deployed to all systems owned by Faileigh Dickinson University.
Before Installing Code42, you must be logged in as the owner of the machine using your NetID Credentials.
Open FDU Self Service Portal for Software on your University PC
Click on Code42 Backupand then click “Install” on the right-hand side
It could take several minutes for the client to make the first connection and start the first backup.
The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42is installed, your account is automatically provisioned in the Code42system, and your backup will begin shortly.
To install Code42 on your macOS device, please follow the instructions below.
Code42 is being automatically deployed to all systems owned by Faileigh Dickinson University.
Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
Locate Code42 Backup and click “Enroll”
After the package installs, you will be prompted to enter your FDU email address and then click “OK“
It could take several minutes for the client to make the first connection and start the first backup.
The entire process will take approximately 5-7 minutes, depending on your internet speed. Once Code42 is installed, your account is automatically provisioned in the Code42 system, and your backup will begin shortly.
This process is used when someone will be assigned a second device and wishes to have it backed up or if the Code42 needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.
In order to proceed, code42 must be installed prior to continuing, please refer back to the Install instructions for your operating system from the Code42 User Guide. A link is found at the bottom of this page.
A backup set is Code42’s way of describing the backup configuration and what files are being backed up.
Click on the Code42 app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device”
If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
Click “Replace Existing”
Click “Start” to continue with the replace existing device process
Select the device from the list you are replacing and click “Continue”
Click “Select Files” on the following window
Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files”
The next window will allow you to select how you wish to restore your files. Make your selections and click “Go”
The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom
The next window Downloads the Files to your device. When the transfer is completed, click “Next”
You can close this window and continue working or you can click transfer more files and repeat the steps for additional files. This will extend the time it needs to restore.
If you are unsure if you have Code42 installed and backing up your system, this quick guide will help give you some comfort.
Click on theCode42 icon from the system tray on Windows and the menu bar on macOS
The Progress will be displayed like in the Figure below
Depending on your backup size, this could take anywhere from a few minutes to a few days. Code42 will continue to run and backup in the background. After the first successful backup, incremental backups will occur.
Code42 allows you to manage your backup sets. If you would like to review your backup set, please click the support link at the top of the page to open a UTAC ticket for a Computing Services team member to work with you.
The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up
You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:
What to do if you get a backup alert
After receiving a Code42 backup alert email, you should locate the device the email specifies in need of backup. The Code42 device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email. To locate the name of a Code42 device, left-click the Code42 “C” symbol icon in the Windows System Tray, also referred to as the notification area.
The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.
For macOS users left-click Code42 “C” symbol icon on the macOS icon menu bar. The Code42 device name will be displayed in the console. Ensure the Code42 application displays the same name as the Code42 backup alert email you received.
Code42 “C” symbol icon
Code42 Device Name
After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:
Left-click the “Code42” System Tray or macOS menu bar Icon
Left-click “Run backup now“
The backup may take some time to complete. This depends on the length of time since Code42’s last complete backup and the amount of new data needed to be backed up.
The FDU (Fairleigh Dickinson University) Self-Service Portal for Software is a a tool designed to enhance our community’s access to software and desktop related information. With the Self-Service Portal for Software, our Faculty and Staff can easily locate and install pre-loaded software onto FDU owned computers. Simply launch the portal and you will be presented with a variety of applications, each sanctioned and supplied by FDU. This portal will provide an easily searchable way to view all new applications made available to the user community, including Microsoft Teams, Cisco Jabber, the FDU VPN, and many more.
FDU Self Service Portal Icon
How to Use and Access the FDU Self Service Portal for Software
Locate the FDU Self-Service Portalfor Software icon on the desktop and double-click it to launch the application or…
Select the ‘Windows’ logo/start button on the bottom left of the desktop
Type ‘FDU Self Service Portalfor Software’ into the search bar
Left click ‘FDU Self Service Portalfor Software’ app to launch
To install a program, click on the name of the application, then click on the “Install” button to the right
A progress window will provide updates as the program is installed on your system. When complete, the Status column should indicate “Complete”
After the selected application finished downloading, it will automatically install and when completed, the status will show as “Completed”
Open the ‘Applications’ folder and locate and click the ‘FDU Self Service Portal’ icon or…
Select the ‘Launchpad’ icon from the dock
Type ‘FDU Self Service Portal‘
Click the ‘FDU Self Service Portal’ icon to launch
iOS & iPadOS
Find the ‘Self Service Portal’ app icon and tap to launch
FDU Self Service Portal App on iOS
Click ‘Install’ to install the requested item on to your device
The Android version of the FDU Self Service Portal will be available in the future.
Once the FDU Self Service Portal application is open, you may then continue to select and install your desired software application. You may also access and use any self-service troubleshooting solutions that are available to you from within the FDU Self Service Portal as well.
Not finding what you are looking for? Click the ‘Support‘ button at the top of the page to submit a support request.
To help protect the University’s computers and networks from cyber threats, FDU OIRT is implementing Application Control with privilege management. This feature provides all users with rights to install applications as needed while continuing to protect resources from unknown and malicious risks.
All software is typically installed from a setup file. Any setup file for an application should only be downloaded from the developer’s official site. For example, to install Google Chrome, the setup file should only be downloaded from Google’s official site (www.google.com).
Any setup file on a USB drive, CD drive, or any other removable media should only be installed if provided directly from the developer or other credible source.
By default, the setup file will be located within theDownloads folder
In order to install software on a university laptop with Windows 10, follow the process defined below:
Right-click the setup file for the application to be installed
Click “Run with Administrative Privileges (Audited)” on the setup file
Provide a valid reason for installation and use of the application in the space provided and press “Continue”
The application will now be installed with administrative privileges.
While off-campus, the option to “Run with Administrative Privileges (Audited)” may not be present. Please connect to FDU VPN, lock the machine by pressing “Window Key” + L and re-login. The feature should then be available. If this feature is not available while on-campus, please click the “Support” button above for further assistance.
By default, the app installer file will be located within theDownloads folder
Users > YourUserName > Downloads
Launch the FDU Self Service Portal app located in the Applications folder
Click on “* I need to install software“
Click the “Allow Install” button
Click “Thank you.” when prompted
It may take 15 seconds or more for the above prompt to be presented after clicking the “Allow Install” button from step 3.
Launch the application installer for the software package you want to install on your MacBook
Your macOS application will now be installed with administrative privileges.
The following tutorial will guide you through the process of connecting a printer while on-campus. Faculty and Staff members should review the purchasing process before engaging with the process for connecting a printer.
Wireless printing is not permitted on campus. The information below is for wired connections only.
Connecting a Printer for Students in the Residence Halls
Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.
Printer Purchasing Process for Faculty and Staff
All printer purchases for faculty and staff on-campus use must appear on OIRT’s list of approved printer models. For the most up to date list of approved printer models, please contact the Purchasing Department. The purchase of any printer not on the list must be pre-approved by the CIO.
Determining if a Printer will be Directly Connected or On-Network
Faculty and Staff Members have the option of either making a direct or network connection to the printer. A direct connection is when a printer is connected to a single computer and an on-network printer means that multiple parties can print to it. Generally speaking, unless a printer is shared by three or more employees, users should request a direct connect printer.
If you are planning to use a direct connection, simply purchase any printer contained on the Purchasing Department’s list of approved models and follow the instructions for “Installing a Local Printer” in the “Connecting a Printer for Faculty and Staff Members” section below.
If your new printer will be on-network, please ask your department to open a UTAC ticket for USAN to investigate the viability of any data jacks in the vicinity of where the printer will be located. The full workflow for this process is shown in the following diagram.
Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, you can just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.
Connecting to a Network Printer
Employees are able to add network printers to their own machines.
Do a search for printers, and click on “Printers & Scanners”
Click on “Add a printer or scanner”
The list will start to populate and if you find your printer you can click on it and then click on “Add device”, otherwise scroll down to the bottom of the list and select “The printer I wanted wasn’t listed”
In the new dialog box, select “Find a printer in the directory” and click “Next”
Search for your printer and double click on it when you find it
A box will let you know that the printer was successfully installed. Click “Next”
You can click on “Print a Test Page” to verify you are connected to the right printer otherwise click on “Finish”
In accordance with FDU’s Acceptable Use Policy for Computer Usage, no employee shall copy or distribute software that violates copyright laws. All employees shall be aware that software and the accompanying documentation is generally owned by the manufacturer and the license only grants the user the right to use the software. Unlicensed software installations, also known as software piracy, are unacceptable at FDU.
The primary user of each computer shall take responsibility of keeping records of licenses for which software is installed. The University’s Computing Services Department shall also track licenses for software installed by the Computing Services Department though the purchase of high volume or site licenses. Users are advised that the software installed on University-owned computers may be audited internally (by the University) or externally (by software manufacturers or other anti-piracy software firms) at any time. Software found not to be in compliance with copyright laws will be removed and replaced with a licensed copy.
Computing Services will provide certain software that is commonly used by the majority of the University’s employees, including but not limited to word processing, spreadsheet, and anti-virus software. Some software manufacturers allow for non-concurrent use of a license on an office computer and an employee’s home computer. Computing Services will not provide non-concurrent licenses at off premise sites due to the inability to track these licenses.
In order to provide the best possible service and support, and to reduce the cost of software site licenses, Computing Services, in conjunction with the Center for Learning and Teaching with Technology, has standardized on Microsoft Office Professional and Symantec Endpoint Protection.
Popular Software Titles and Guidelines for Faculty and Staff to Obtain:
Microsoft Office for Windows or Macintosh: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
Microsoft Visual Studio: Installed in Labs. Available by request for staff and faculty machines.
Adobe Acrobat: Available by request for staff and faculty machines.
SAS: Installed in Labs. Available by request for staff, faculty and student machines.
SPSS (Base): Installed in Labs. Available by request for staff and faculty machines.
SPSS Advanced Modules: Available by request for staff and faculty machines.
Adobe Products: Faculty and staff may purchase Adobe products at level three pricing with the University’s CLP Membership No. 4400062846.
Symantec Endpoint Protection: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
Other products: Faculty and staff may obtain pricing and submit orders to Purchasing. If assistance is needed, contact Computing Services.
Software Quality Assurance and Compliance Policy for Network Server & Lab Installations
It is no longer possible for individuals to install software on staff or faculty desktops or lab computers. Laptops or Macintosh users have administrative rights and individuals can install additional licensed software to laptops.
Instructors wishing to have a software application installed in a lab for use by 20 or more people simultaneously must provide Computing Services the original installation media, installation guide, and the appropriate proof of license. Note that the licenses for some software may limit our ability to install it on the network. These materials must be provided a minimum of sixty days before the software is needed. Because it is impossible to predict how the software will interact with our network and other software already installed, we cannot guarantee that a program will work on our system.
For programs that will be used by less than 20 people, the instructor may install the application on up to 5 machines in a lab not normally used for classroom instruction, plus an “instructor’s machine” in one of the teaching labs. If fewer licenses are owned, then only that many licenses may be installed. The instructor will be told which machines to install the program on and will be given a password which can be used to disable the security on the machine for the duration of the installation procedure. Software installed in this way will only be available on those designated machines. Computing Services will make a reasonable attempt to keep these designated systems functioning with the additional software, but in the event that the machine needs to have it’s base configuration and software restored from backup, the instructor will be contacted and will need to reinstall the application.
In all cases, software must be owned or licensed by the University, even if the application is only to be used for demonstration purposes. No software owned by an individual will be installed on the systems.
Departments wishing to obtain software, whether it is for use by the department or to be installed in the FDU computer labs and/or FDU Anywhere, should plan appropriately to provide adequate time to acquire the software and make it available to users.
The following steps should be used as a guide when planning to obtain software for instructional or business use:
Selection of product
Creation of Purchase Order (PO) and approval by department/dean/chair
Technology review and approval by OIRT
New vendor processing, if necessary
Plan a minimum of 3 weeks for a contract review before a PO can be processed. See contract review requirements and order process by visiting the link at the bottom of the page.
Software purchase and delivery to FDU
Software preparation. Plan up to 60 days to allow for items such as:
Creating configurations for FDU’s needs and environment
Setting up license servers or other required systems
Integration with other systems (e.g., Single Sign On)
Testing mass deployment (if for the computer labs)
Integration with FDU Anywhere (if needed) assuming the software is licensed and approved for VDI enviroment
Testing and confirmation of proper functionality by the requestor (instructor)
Final installation on computers
Even if the software has no cost to FDU, per the Office of the General Counsel and the Contract Review Policy, if the software requires you to agree to terms and conditions, it’s an agreement that must be reviewed