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Backup Alert Email Notifications

CrashPlan Backup will send users an email alert notifying them of any incomplete backups of their devices.

• The CrashPlan Backup email alert will be sent from “CrashPlan <noreply@crashplan.com>”
• The Subject line of the email will be labeled with: “[External]Critical: [Name of Device] not backed up“

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

After receiving a CrashPlan Backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan Backup device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email.

To locate the name of a CrashPlan Backup device:

1. Click the CrashPlan Backup icon in the Windows System Tray, also referred to as the notification area.

CrashPlan Backup icon

1. Click “Run Backup now“

Ensure the CrashPlan backup application displays the same name as the CrashPlan Backup alert email you received.

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

1. Click the “CrashPlan Backup” System Tray or macOS menu bar Icon

CrashPlan Backup Icon

2. Click “Run Backup now“

Home drives and departmental shared drives come with a limited capacity of data storage, known as a quota. When a drive reaches 85% of that quota, both the departmental shared drive manager as well as the user uploading the content that puts a drive over that threshold will receive a message from psadmin@fdu.edu as seen below.

By informing the share manager and providing the name of the share affected, the share manager has an opportunity to respond to the notification prior to any disruptions to day-to-day workflows.

Upon receiving this email, the share owner should:

1. Review and confirm that all uploaded content is required for current business purposes
2. Review and consolidate any duplicated items
3. Remove any documents, files, or pictures no longer needed

These measures will resolve most shared drive quota issues. If the shared drive is still nearing its storage quota, please fill out the Home/Department Share Management Form using the link below:

Home/Department Share Management Form