The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

1. Use the links below to install the Outlook app onto your mobile device.

2. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”

3. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In”

4. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication

5. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.

What is Clutter?

Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is a learning program that tries to guess what emails are important or low priority and might filter out emails that you need.

If you wish to disable clutter, log in to Office 365 using our portal office365.fdu.edu with your NetID credentials.

1. Look for the settings icon on the upper right corner of your window and click on it
2. Click on the “Mail” option under “Your app settings”

3. Drill down to “Mail > Automatic processing > Clutter”
4. Uncheck “Separate items identified as clutter”

Spam Quarantined Email

Microsoft 365 email has filters to protect users from spam and malicious emails like phishing scams.

Messages caught by the filters are placed in quarantine for Fairleigh Dickinson University and its users’ protection. Users will receive a Spam Notification message once a day, notifying them of any messages placed in quarantine. Any legitimate mail caught by mistake can be released directly from this message or from the quarantine portal.

Handling Quarantined Email

Legitimate messages placed in quarantine may be released into your inbox in one of two ways:

1. From the daily spam notification email message

If you receive mail that has been placed in quarantine, you’ll receive an email message from quarantine@messaging.microsoft.com. The message will look like the one below:

The following options will be available to you by clicking the respective links in the email notification or you can choose to do nothing.

• Review Message – go to the Microsoft 365 Security & Compliance Center to review it
• Release – the message is removed from quarantine and placed in your inbox
• Block Sender – add the sender to the Blocked Senders list in your mailbox

2. From the Microsoft 365 Security & Compliance Center

Quarantined email can also be handled in the Microsoft 365 Security & Compliance Center.

1. Go to Microsoft 365 Security & Compliance Center >
   
   • A list of your emails in quarantine will be displayed
     
2. Click on any message to select it, then choose from the options given:
   
   • Release message
   • Preview message
   • View message header
   • Block Sender

For more details, use this link:

Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on all FDU-owned laptops and desktops.

Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices.

FDU Faculty and Staff in possession of a university-owned laptop or desktop who has Microsoft Office 2016 Pro Plus installed, may upgrade to the latest version of Office 2019 Pro Plus using the FDU Self Service Portal for Software. Follow the instructions below to upgrade.

Windows

Launch Microsoft Office 2019 Pro Plus from the FDU Self Service Portal for Software

macOS

Compatible macOS devices will upgrade to the latest version of Office 2019 Pro Plus automatically (minimum version macOS 10.13)

For more information visit:

Microsoft Office 365 offers a comprehensive set of software tools that facilitate documentation, collaboration, and communication. These tools are available on the Web or as downloadable desktop Office 365 apps.

Below is a list of articles for each of the available tools in the Microsoft Office 365 environment. Each article contains information on what each application is and training on how to use them.

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The Microsoft productivity suite subscription includes Office for the Web, stand-alone, downloadable Office 365 desktop clients and mobile apps. Included in the Microsoft Office suite of products are

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft OneNote
• Microsoft Outlook
• Microsoft Publisher
• Microsoft Access

Available Platforms

• Windows 10 or higher
• Mac
• iOS, Android, Other Devices
• Browsers – Current versions of Safari, Chrome, Firefox, Microsoft Edge, and Internet Explorer

Eligibility

• Current students that are registered for classes for the current term or a future term.

How to Install Microsoft Office 365 Pro Plus

Current students can download the latest version of Microsoft Office free of charge as part of the Microsoft Campus Agreement. Microsoft Office Suite can be installed on up to five devices.

• Office 365 Pro Plus can be installed on Windows 10 or higher
• Office 365 Pro Plus can be installed on Mac OS 10.13.6 (Sierra) or higher

Steps

1. Visit the Office Portal

Office Portal

2. Enter your FDU NetID and then click “Next”. This will re-direct you to the FDU SSO login page

3. Enter your FDU NetID and Password then click “Sign In“. Follow the prompts on the next screen to authenticate with Duo

4. In the Software window, click “Office“. Then click the “Install” button

5. The software will be downloaded and installed on your computer. Your copy of Microsoft Office remains active until you leave the University, at which point, you will either need to uninstall it or purchase a license key

Through Microsoft Outlook’s Scheduling Poll (formerly FindTime), you can select a few possible meeting times and send attendees a link to a poll that allows them to vote for what meeting time works best for them. Once a consensus is reached, you schedule the meeting for the preferred time.

• Like the Scheduling Assistant, the Scheduling Poll allows you to preview attendees’ FDU Outlook calendars (if available) so that the best possible options can be selected. This particular aspect of the feature will be less useful for attendees who…
  
  • DO NOT have FDU Outlook calendars
    
  • Have FDU Outlook calendars, but don’t keep them up-to-date
    
• The Scheduling Poll has other convenient features, including email updates, the ability to schedule a meeting automatically, and more.
  
• When using the Outlook web client, the Scheduling Poll feature is not available for emails composed in plain text. Emails must be composed in HTML.

Where can I access the Scheduling Poll feature?

You can access the Scheduling Poll via the Mail or Calendar tabs of the Outlook desktop application.

In Mail, you can access the Scheduling Poll as follows:

1. Select “Reply with Scheduling Poll” on the “Home” tab when an email is open in the reading pane

2. Launch the compose pane by either creating a new message or hitting reply/forward for an existing message. List required recipients in the “To” field and optional recipients in the “CC” field. Then, on the “Message” tab, select “New Scheduling Poll”

In Calendar, you can access the Scheduling Poll as follows:

1. Either by launching the compose form to create a new meeting event or opening an existing event in the edit form. List required attendees in the “Required” field and optional attendees in the “Optional” field. Select “New Scheduling Poll” under the “Meeting” tab

2. Start a new message or event
   
3. In the “Subject/Title” field, type what will eventually become the event’s name.
   • For example, “Team Meeting”
     
4. In the “To/Required” or Optional fields, add the people who will be attendees for this meeting. They do not all have to be from FDU. Scheduling Polls can be sent to and completed by non-FDU email addresses
   
5. Press into the body of the email and compose a message
   
6. Press into the area of the email body where you want the link to the Scheduling Poll to show up
   
7. Select the “Scheduling Poll” tab
   
8. A Scheduling Poll panel will open. From here, you can adjust your meeting duration, move between dates, and preview the availability of your attendees

9. Select times that work for as many attendees as possible, paying particular attention to the attendees whose attendance is most critical
   
10. Press “Next” to proceed to the next step
    
11. A new panel will open with the ability to delete selected times or adjust the meeting location

12. Press “Manage Poll Settings” to expand the menu. Options include:
    
    • Schedule when attendees reach consensus – Automatically schedules a meeting and sends out an invite to attendees if everyone agrees on a particular time. If multiple times work, the earliest one will be selected.
      
    • Hold selected times on my calendar – Puts a temporary hold on the scheduler’s calendar for each of the selected times. These holds are removed when the final invite is sent out.
      
    • Notify me about poll updates – Outlook will send an email update to the scheduler whenever an attendee submits their poll response.
      
    • Require attendees to verify their identity – Forces respondents to verify their identity either by logging in to their Outlook account or entering a numerical code that Microsoft sends them.
      
    • Lock poll for attendees – Prevents attendees from adding more people to the meeting or suggesting new meeting times.

13. When you’re ready, press “Create Poll”
    
14. A Scheduling Poll meeting link will be inserted into your email

You can access “Scheduling Poll” via the Mail tab on the Outlook desktop application.

1. Open the Outlook desktop application on your Mac
   
2. Start a new email message
   
3. In the “Subject” field, type what will eventually become the name of the event. For example: “Team Meeting”
   
4. In the “To” field, add the people who will be attendees for this meeting. They do not all have to be from FDU (Scheduling Polls can be sent to and completed by non-FDU email addresses)
   
5. Press into the body of the email and compose a message
   
6. Press into the area of the email body where you want the link to the Scheduling Poll to show up
   
7. Press on the “More Options” button and select “Scheduling Poll”

8. A “Scheduling Poll” panel will open. From here, you can adjust your meeting duration, move between dates, and preview your attendees’ availability

9. Select times that work for as many attendees as possible, paying particular attention to the attendees whose attendance is most critical
   
10. Click “Next” to proceed to the next step
    
11. A new panel will open with the ability to delete selected times or adjust the meeting location

12. Press on “Manage Poll Settings” to expand the menu

13. When you’re ready, press “Create Poll”
    
14. A Scheduling Poll meeting link will be inserted into your email

You can access the “Scheduling Poll” feature via the Mail or Calendar web apps.

1. Login to the FDU Office 365 Portal

FDU Office 365 Portal

2. Create a new email or select an email to reply to

3. In the “Subject” field, type what will eventually become the name of the event. For example, “Team Meeting”
   
4. In the “To” field, add the people who will be attendees for this meeting. They do not all have to be from Fairleigh Dickinson University (Scheduling Polls can be sent to and completed by non-FDU email addresses)
   
5. Press into the body of the email and compose a message
   
6. Press into the area of the email body where you want the link to the Scheduling Poll to show up
   
7. Press on the “More Options” button and select “Scheduling Poll”

8. A “Scheduling Poll” panel will open. From here, you can adjust your meeting duration, move between dates, and preview your attendees’ availability

9. Select times that work for as many attendees as possible, paying particular attention to the attendees whose attendance is most critical
   
10. Press “Next” to proceed to the next step
    
11. A new panel will open with the ability to delete selected times or adjust the meeting location

12. Press on “Manage Poll Settings” to expand the menu
    
    • Schedule when attendees reach consensus – Automatically schedules a meeting and sends out an invite to attendees if everyone agrees on a particular time. If multiple times work, the earliest one will be selected.
      
    • Hold selected times on my calendar – Puts a temporary hold on the scheduler’s calendar for each of the selected times. These holds are removed when the final invite is sent out.
      
    • Notify me about poll updates – Outlook will send an email update to the scheduler whenever an attendee submits their poll response.
      
    • Require attendees to verify their identity – Forces respondents to verify their identity either by logging in to their Outlook account or entering a numerical code that Microsoft sends them.
      
    • Lock poll for attendees – Prevents attendees from adding more people to the meeting or suggesting new meeting times.
      
13. When you’re ready, press “Create Poll”
    
14. A Scheduling Poll meeting link will be inserted into your email

How do I finalize, vote, and manage a Scheduling Poll?

1. When a scheduling poll is sent to you via email, press “Vote”

2. If necessary, select your name from the list of attendees

3. Vote for meeting times by selecting “Preferred, Yes, or No”

4. Depending on how the poll was set up, you may be able to add more attendees or meeting times to the poll
   
5. When you’re ready, press “Vote” to submit your responses

The Scheduling Poll Dashboard allows organizers to view all the polls they have created, manage them, and change default settings for new polls.

Scheduling Poll Web Dashboard

2. Your scheduling polls will be listed. From here, you can manage polls and your default poll settings

3. Press on the name of a poll to view responses
   
4. A window will open where you can…
   
   • Send poll reminders
     
   • Cancel the poll
     
   • View attendee responses
     
   • Adjust your responses
     
   • Add/edit attendees and times
     
   • Send a meeting invite

The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft and manage how your Microsoft 365 email account treats these messages.

Messages marked as junk by your Microsoft 365 email account are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you receive a junk email in your Inbox, you can use the Report Message add-in to send the message to Microsoft, helping improve spam filters. If you find an email in your Junk Email folder that is not spam, you can use the add-in to mark it as legitimate, move it to your Inbox, and report the false positive to help Microsoft enhance the filters.

What is Junk Email?

Junk email, often referred to as spam, consists of messages you do not want to receive. These emails may advertise unwanted products or contain content that is offensive. If you select the Junk option, a copy of the message may be sent to Microsoft to improve spam filters, and the message will be moved to your Junk Email folder.

What is Phishing?

Phishing is a tactic used to trick you into disclosing personal information, such as bank account numbers and passwords. Phishing messages often appear legitimate but contain deceptive links that lead to fake websites. If you select Phishing, a copy of the message may be sent to Microsoft to improve filters, and the message will be moved to your Junk Email folder.

For more information and tips on spotting phishing emails, please refer to the following support article:

How to Spot a Phishing Scam

Microsoft has recently updated the process for reporting phishing or junk emails in Microsoft 365 Outlook and classic Outlook clients. With this update, a new Report Message button is now available in a dedicated tab within the Outlook client.

Reporting a Message as Phishing/Junk

By default, the Report button is inactive (grayed out). To activate the button and report a message as phishing or junk, the email must first be highlighted.

To report a message as Phishing or Junk:

1. Click on the email message you want to report
2. Click the “Report” button
3. Select either “Report phishing” or “Report junk” to properly submit the message

4. Click “OK” on the confirmation window

A secondary window will appear, explaining that regularly reporting junk emails helps improve junk email filtering in the future.

What is a Legitimate Email?

A legitimate email is one that comes from a sender you know, are expecting, or that has been mistakenly marked as junk. If this happens, you can use the Report button to mark the message as Not Junk. This will move the message from your Junk Email folder back to your Inbox.

Reporting Messages as Not Junk:

1. Click on the “Junk Email” folder in Outlook
2. Select the email message you want to report as “Not Junk“
3. Click the “Report” button
4. Select “Not Junk” to properly report the message

A shared mailbox makes it easy for a group of people to read and send emails from one public email address, like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can also be used to provide a shared calendar, allowing multiple users to schedule and view calendar tasks.

Request Access to an FDU Shared Mailbox

Users can request a new shared mailbox by completing and submitting the “Distribution Group/Shared Mailbox Request” form found below.  Users needing access to a specific FDU shared mailbox account may request access by reaching out to the shared mailbox owner.  To fulfill this request, the shared mailbox owner will open a support case with the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Add a Shared Mailbox to Outlook

1. The shared mailbox should automatically display in your folder pane on the left-hand side of your Outlook application within 24 hours of its creation. Closing and restarting the Outlook application maybe necessary if you do not see it after 24 hours

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

1. Select Tools from the Outlook menu bar at the top of the screen, then choose Accounts

2. Select the Advanced… tab

3. Select the Delegates tab

4. Click the + button, located under Open these additional mailboxes:

5. Type or select your correct shared mailbox, and then select Add

6. Select the OK tab

7. You should now see your shared mailbox listed on the left-hand side of your Outlook email application window

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

New Outlook version on macOS

Some macOS users may take advantage of the “New Outlook” version of the Outlook application. You can identify which Outlook version you are using by locating the “New Outlook” slider tab button on the top right of the application.

1. Select Tools from the Outlook menu at the top of the screen, then choose Accounts

2. Select the Delegation and Sharing tab

3. Choose the Shared With Me tab and then select the + button

4. Begin to type the shared mailbox name or its email address, choose the correct shared mailbox before selecting Add, and finally Done when finished

5. You should now see your shared mailbox, located on the left-hand side of your Outlook application window

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

1. Navigate to the FDU Office 365 Portal webpage

2. Select the Outlook web app icon, located on the left-hand side of your display

3. Right-click on the Folders option located on the left side of the menu; a small drop-down menu should display. Select Add shared folder

4. Begin typing the email address for the shared mailbox, auto-populated suggestions will be displayed. Select the correct shared mailbox address and click Add

5. You should now see the added shared mailbox located on left side of your Outlook web email window

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

1. Sign in to your primary FDU email account in the Microsoft Outlook for Android or iOS app
2. Tap the Add Account button in the left navigation pane, then tap Add Shared Mailbox

3. Enter the name of the shared mailbox and tap Add Shared Mailbox when finished

4. After the account setup process completes, the shared mailbox will display in your account list within the Outlook for Android or iOS app

Send Email from a Shared Mailbox

1. Open Outlook
2. Choose New Email to start a new message
3. If you don’t see the From field at the top of your message, choose Options, and select the From tab

3. Click From in the message, and change to the shared email address

4. Finish typing your message and then choose Send

1. Choose New Message
2. Choose From and change to the desired shared email address

3. Finish typing your message and then choose Send

Calendar sharing is easier than ever with Office365. If you wish to share your calendar, follow the steps bellow.

1. Log in to Office365 and go to your email.
2. Once in Outlook look for the calendar shortcut on the bottom left

3. Look for and click on the share button

4. On the new pane that pops up type in the name of the person you would like to add and then select the person from the list

5. After the person is added you can drop down the menu to the right of their name and select the amount of access they should have.