Voice Services

Eligible FDU employees may receive reimbursement for business related expenses incurred on personally owned mobile communications devices, or, be issued a FDU owned and managed mobile communications device for business and reasonable personal use.

To view the policy in full, please visit:

Mobile Communications Device Policy Download

The NWN Cloud Self-Service portal allows you to manage and view your phone settings.

1. Contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and let them know you are accessing your NWN Cloud Self-Service portal for the first time. UTAC will provide you a temporary password for logging in the first time
2. Visit the self-service portal at fdu-selfcare.nwncloud.com
3. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
4. Enter your NWN Cloud account password and click “Enter“
5. Next click on your Name on the top right of the screen. Hover over the drop-down menu and click “My Account”

6. Under “Web Password” un-check the checkbox, next to keep current value, and input set a custom password. When done, click “Apply” in the top right corner

7. Your account is now active.

Reporting Threatening or Harassing Phone Calls

The following procedures should be followed:

Contact Public Safety x2222 Metro Campus or x8888 for Florham Campus.

If the call is threatening, kindly contact Public Safety regarding threatening or harassing phone calls.

Call 911 If an Emergency Arises

Campus Emergency

Dialing 66 from your desk phone you will be connected to Public Safety. This is to be used for Emergency purposes only.

Enabling Single Number Reach

1. Log into the Self-Care Portal

2. Click the “My Services Store” icon

3. Click the “Single Number Reach” Icon

4. Enter the Destination Number and click “Apply“

Adding Another Destination

1. Click the “My Services Store” icon from the My Home Tab

2. Click the “+” icon to Create another Destination

3. Enter the additional Destination (you can also give it a Name for reference) and then click “Create“

Adding a Ring Schedule

A Ring Schedule can be enabled for each Destination.

1. From the “My Single Number Reach” section, click on the Destination Number you’d like to setup a ring schedule for

2. Click the “Pencil” icon

3. Enter the options in the Ring Schedule Panel and click “Apply“

Disabling Single Number Reach

On NWN EMP Control page, hover your mouse pointer over the Single Number Reach icon and click “X” and confirm by clicking “Apply” on the next screen

When the Single Number Reach Feature is Enabled, it can also be turned off and on through the desktop Jabber application

Dial the University Switchboard

Florham Campus (973)-443-8500
Metropolitan Campus (201)-692-2000

Dial the Campus Voicemail System

Florham Campus (973)-443-8100
Metropolitan Campus (201)-692-7600

Dial 411, you will hear a recorded message in regards to weather related information.

Dial the Weather Related Numbers

Florham Campus (973)-443-8000
Metropolitan Campus (201)-692-7000

Dial 411, you will hear a recorded message in regards to weather related information.

Below is the policy for departments at the University regarding the return of Cisco Desk phones that are no longer in use. This process is known as the “Phone True-Up Process.” It begins with a request from the department to Voice Services at voiceservices@fdu.edu to remove currently active phones from service.

Voice Services will coordinate the collection, inventory, and eventual shipping of the phone(s) to our vendor.

Leave these phones in place and mark them with a Post-It Note that provides the HOST/MAC address of the phone. This ensures easy identification when a technician arrives to retrieve the device.

There are two methods to find the HOST/MAC address:

1. Press the gear button on the phone and use the central navigation key to scroll to “Phone Information.”
2. Alternatively, this information is also listed on the back of the phone.

The True-Up process is carried out annually, around June, coinciding with the end of the University’s Fiscal Year. The new True-Up cycle begins on July 1st with the commencement of the new Fiscal Year. Phones can be removed at any point during the year and stored until the next True-Up. However, billing for these phones continues until the end of the Fiscal Year.

When multiple lines are enabled in Jabber a drop down of the available lines will be displayed near the bottom of the Jabber windows.

To Make a Call

1. Click on the arrow near the number displayed.
2. Choose the line (Number) you desire to call from.
3. Make the call as normal.

When receiving a call, the caller ID will display the line from which the call is coming from.

A call can be made or received from all the available lines.