Fairleigh Dickinson University’s Acceptable Use Policy for Computer Usage states, “All computers and mobile devices accessing any FDU resource must run an operating system and configuration that is supported by its vendor with regard to security patches and updates.”

Ensure your Duo Mobile app and device’s operating system are up-to-date to keep your two-factor authentication (2FA) effective. Regular updates are crucial for accessing the latest features, security, and maintenance improvements in Duo Mobile.

General Recommendations

• Update Duo Mobile Regularly: Make sure your device’s operating system is current to support the latest version of Duo Mobile, ensuring access to vital security updates and features.
• Check After OS Updates: If you update your device’s OS, verify that Duo Mobile has also updated. You might need to manually update the app if it doesn’t automatically.

Guidance for Older Operating Systems

• For Android Users: Starting Feb. 8, 2024, Android devices on OS 10 or below will not support new versions of Duo Mobile or receive updates. Upgrade to Android 11 or newer to continue using Duo Mobile without interruptions.

Which versions of Android does Duo Mobile support?

• For Apple Users: Similarly, from Feb. 8, 2024, Apple devices on iOS 14 or earlier will not be eligible for the latest Duo Mobile version or updates. Update to iOS 15 or newer to maintain functionality.

Which versions of iOS does Duo Mobile support?

Alternatives for Incompatibility

• Switch Devices: If your device cannot be updated, consider using another device that supports the latest Duo Mobile version.
• Voice Call Authentication: You can enroll a phone number for authentication via voice calls.
• Temporary Bypass Codes: If you encounter issues with Duo Mobile, obtaining a temporary bypass code can provide secure access to systems for a limited time.

Additional Notes

• Continuous 2FA Protection: Duo Mobile will continue to offer 2FA protection on older OS versions after Feb. 8, 2024, though updates are recommended for the best security.
• SMS/Text Passcodes: Note that SMS/text passcodes are not supported; 2FA passcodes should be generated through the Duo Mobile app for security.

myFDU Connect is a place where Students, Faculty, and Staff can go as their single point of entry for everything FDU. The homepage consists of a dashboard full of “cards” that represent different aspects of FDU. Users can personalize their dashboard to display cards relevant to their life on campus..

How to Navigate myFDU Connect

1. To log into myFDU Connect, you will need to visit myfduconnect.fdu.edu and login with your FDU NetID. Once logged in, you will land on your customizable homepage

2. The cards you see can be added to, removed, and rearranged to your liking. To add a new card, click on the “+ Discover More” button

3. In the top left of the page, you can use the search field to find specific cards. You can also scroll through the page to see everything that is available. When you have found a card you would like to add to your homepage, click on the “save card” ribbon on the top right of the card

4. Click on “myFDU Connect” in the top left of the page to return to your homepage. You should see your new card in the first slot

5. If you would like to change the order of your cards, click and hold on the top of the card and move the card to a new position

6. If you wish to remove a card from your homepage, click on the “remove card” ribbon on the top right

7. When new cards are available, you will be notified on the alarm button on the top right of the page

8. To access FDU’s social media pages, click on the hamburger menu in the top left of the page

The NWN Cloud Self-Service portal allows you to manage and view your phone settings.

1. Visit SAMI Support to open a ticket and gain access to your NWN Cloud Self-Service Portal for the first time.
   • While SAMI Support offers the fastest and easiest way to get IT assistance, you can also reach out to UTAC by phone at (973)-443-8822 or via email at fdutac@fdu.edu. The Voice Services team will manage your request, and once it’s processed, you can proceed to the next step.
2. Visit the self-service portal at fdu-selfcare.nwncloud.com
3. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
4. Enter your NWN Cloud account password and click “Enter“
5. Next click on your Name on the top right of the screen. Hover over the drop-down menu and click “My Account”

6. Under “Web Password” un-check the checkbox, next to keep current value, and input set a custom password. When done, click “Apply” in the top right corner

7. Your account is now active

Introduction to Office365

Fairleigh Dickinson University uses Office365, a new E-mail system that greatly expands the quota of data stored per user and features enhanced services such as Word Online, Excel online and PowerPoint online. Office365 service can be accessed via office365.fdu.edu from a web browser, or a configured mail client such as Outlook or Thunderbird.

The manual available for download below is intended to assist users with an FDU email address and non-FDU issued equipment to migrate their e-mail account to Office365.

Office 365 Training Guide Download

The following tutorial will guide you through the process of connecting a printer while on-campus. Faculty and Staff members should review the purchasing process before engaging with the process for connecting a printer.

Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.

All printer purchases for faculty and staff on-campus use must appear on OIRT’s list of approved printer models. For the most up to date list of approved printer models, please contact the Purchasing Department. The purchase of any printer not on the list must be pre-approved by the CIO.

Determining if a Printer will be Directly Connected or On-Network

Faculty and Staff Members have the option of either making a direct or network connection to the printer. A direct connection is when a printer is connected to a single computer and an on-network printer means that multiple parties can print to it. Generally speaking, unless a printer is shared by three or more employees, users should request a direct connect printer.

If you are planning to use a direct connection, simply purchase any printer contained on the Purchasing Department’s list of approved models and follow the instructions for “Installing a Local Printer” in the “Connecting a Printer for Faculty and Staff Members” section below.

If your new printer will be on-network, please ask your department to contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for USAN to investigate the viability of any data jacks in the vicinity of where the printer will be located. The full workflow for this process is shown in the following diagram.

Printer Flow PDF Download

Installing a Local Printer

Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, you can just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.

Connecting to a Network Printer

Employees are able to add network printers to their own machines.

1. Do a search for printers, and click on “Printers & Scanners”
   

   

2. Click on “Add a printer or scanner”
   

   

3. The list will start to populate and if you find your printer you can click on it and then click on “Add device”, otherwise scroll down to the bottom of the list and select “The printer I wanted wasn’t listed”
   

   

4. In the new dialog box, select “Find a printer in the directory” and click “Next”
   

   

5. Search for your printer and double click on it when you find it
   

   

6. A box will let you know that the printer was successfully installed. Click “Next”
   

   

7. You can click on “Print a Test Page” to verify you are connected to the right printer otherwise click on “Finish”
   

   

Fairleigh Dickinson University’s Acceptable Use Policy for Computer Usage states, “All computers and mobile devices accessing any FDU resource must run an operating system and configuration that is supported by its vendor with regard to security patches and updates.”

This guide defines the lifecycle of our support for different operating systems.

Support Status Descriptions

Supported Operating Systems

The instructions below pertain to any Vancouver user that will use the Secure Print, Scan to email, and Copy functions of the Xerox printers.

Account Balances

Vancouver users have the following account balances listed below:

1. Free Quota, is a designated account balance that is applied to all the students and is auto-replenished on schedule – before the start of the semester. This is the first balance that gets deducted after which the secondary “Paid_Balance” goes into effect.
   
2. Paid Balance is the amount credited onto a student’s account when they pay for extra printing credits.

Free Quota Account Balance Automated Replenishment

Each user listed below has a specified amount of Free Quota replenished according to a schedule:

• Adjuncts: $1000.00 replenished at the start of the school year
  
• Student IT Assistants And Student Workers: $200.00 replenished at the start of every school term
  
• Staff and Faculty: $1000.00 replenished at the start of every school term
  
• Students: $10.00 replenished at the start of every school term

Paid Balance Reload / Replenishment

The instructions below are for Students on how to reload/replenish their Paid Balances:

1. Go to Enrollment Services to pay for the amount they wish to recharge
   
2. Bring the receipt to IT Office to request the reload for their Paid Balance

1. Users can either swipe their badge or use their FDU NetID and password to log in. To use your credentials press the “Keyboard” button on the top right of the screen

• If upon swiping your badge the following screen appears on the Xerox printer screen. Enter your credentials to associate them with your account. For a detailed walkthrough, play the video below:

To check your total balance from the printer, log into that printer and press the “Access Device” button. The balance will be displayed on the screen.

1. To release a print job after you have sent a print job to the appropriate printer and logged into that printer. Press the “Print Release” button

• To print all jobs under the queue press the checkbox above all the jobs (2) then press the “Print” button (5)
  
• To print a selection of the jobs, select the appropriate checkbox beside the jobs you want to print (3), then press the “Print” button (5)
  
• To delete jobs from the printer’s queue, select the appropriate checkbox beside the jobs you want to delete (3), then press the “Trashcan” button (4)

2. To log off of the printer, press the “Log Out” icon on the top right next to your name

1. To start a scan-to-email job, log into a printer and press the “Scan” button

2. You can press the “Star“’ button (4) immediately to start scanning
   
   • Optionally you can edit the Subject and Filename entries (2) and the scan settings (3)

3. To log off of the printer, press the “Log Out” icon on the top right next to your name

1. To start a copy job, log into a printer and press the “Access Device” button

2. Press “Access Device“

• To return to the PaperCut MF main screen, press the “PaperCut MF” button

3. To copy, press the “Copy” button

4. Enter the number of copies and then press the “Star“’ button for the default selection (Auto Detect Color, 1-1 Sided copies). Optionally you can change the settings shown in the yellow box below, then press the “Star” button

• You can delete the job at any point in the previous screens by pressing the “Delete” button. If only N number of pages have been printed, you will only be charged N times

5. To log off of the printer, press your username on the top left and then press the “Log Out” button.

6. Press the “Log Out” button again

Accessing your Papercut Account

The user console can be accessed via vanpd-papercut.vancouver.fdu.edu.

1. Log in using your FDU netID then select the “Login” button

2. You can review your Transaction History, Balances, Recent Print Jobs & Jobs Pending Release by selecting the appropriate tab on the left-hand side. You can also see your environmental impact according to your print, scan & copy activities