outlook

Accessing an FDU Email Account on a Mobile Device Using the Outlook App

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The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

Outlook App on Apple iOS and Android Mobile Devices
  1. Use the links below to install the Outlook app onto your mobile device.
Android Play Store
Apple App Store
  1. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”
Android
Android
iOS
  1. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.
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Legacy Authentication

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Legacy Authentication is a term Microsoft sometimes uses to describe basic authentication when used with its cloud-based services. This is in contrast with the term “modern authentication” which provides more security and capabilities.

ALERT ALERT

FDU has blocked legacy authentication as of September 19, 2022.

Legacy Authentication Topics

Background

Legacy (or basic) authentication is characterized by:

  • A client or network protocol that is incapable or not configured to do modern authentication
  • A client which sends both the username and password to the application
  • An application using the username and password to get a logon token on behalf of the user

Modern authentication is characterized by:

  • a client and service capable and configured to use OpenID Connect, SAML, and/or OAuth 2.0 for authentication AND
  • a client and service which can accept redirects to the identity provider for all authentication interactions and can work with authentication tokens of the protocols above

All Microsoft cloud services are modern authentication capable.

Whether legacy or modern authentication is used is dependent on the client capabilities. To use modern authentication, you can, in many cases, update your client application or change to an alternative client application.

A list of known clients using legacy authentication is available. Transitioning from legacy authentication usually requires the individual user to change the client software they are using, which may require assistance from the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Protection with two-factor authentication (2FA)

Legacy authentication can not be protected by 2FA. Because the password is known to the application accessed via legacy authentication, it is less secure than modern authentication. If legacy authentication is not blocked for your account, 3rd party applications can ask for your credentials and have your password without you being aware they do.

Transition from legacy authentication

For the typical user, the complexity of determining whether you are using legacy authentication is significant. If you are using one of the client applications that does not use modern authentication protocols (see section below for a list of known clients using legacy authentication), you should replace them. If you don’t have one of these client applications but still suspect you have legacy authentication, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for assistance.

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How Do I Address My Use of Legacy Authentication

In most cases, users will need to do one or more of the following:

  • Update their application to a version that supports modern authentication protocols
  • Upgrade to the latest version of their phone operating system
  • Remove and re-add their FDU account in the configuration of their iOS or macOS application so it will use modern authentication protocols

All three of these actions are informed by the list of known insecure client apps. FDU IT doesn’t know your devices like you do, nor do we manage which client applications you use, so only you can identify where action needs to be taken.

If you don’t seem to have one of the insecure client applications but still suspect you have legacy authentication, For the typical user, the complexity of determining whether you are using legacy authentication is significant. If you are using one of the client applications that does not use modern authentication protocols (see section below for a list of known clients using legacy authentication), you should replace them. If you don’t have one of these client applications but still suspect you have legacy authentication, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for assistance.

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To Remove your FDU Account on iOS
  1. Open “Settings
  2. Choose “Calendar” or “Mail
  3. Choose “Accounts
  4. Choose “Exchange” or “Google” – make sure you are choosing an account in the format fdunetid@fdu.edu
  1. Choose “Delete account
  1. Confirm the deletion by choosing “Delete from my iPhone
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To Remove your FDU Account on Android
  1. Open the “Gmail App
  1. Tap the Account icon in the top right to view all existing accounts
  1. Tap “Manage Accounts on this device
  1. Select your @fdu.edu mail account from the list
  1. Tap “Remove account
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To Re-add your FDU Exchange Account on iOS and Android

To add your FDU Email account to an iOS device’s native “Mail” app follow the instructions on the link below:

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List of Known Clients Using Legacy Authentication

This list is not intended to be comprehensive; it is only a list of known client applications. If you have one which should be added, please let us know.

Client AppFDU IT RecommendationNotes
Outlook 2010 or earlierReplace with one of the supported email clients
Outlook 2013 without special settings enabledReplace with one of the supported email clientsAlternate resolution (not supported by FDU-IT): Enable Modern authentication for Office 2013 on Windows devices – Microsoft 365 admin | Microsoft Docs
Mail or Calendar on iOS11 or newerReplace with one of the supported email clientsAlternate resolution (not supported by FDU-IT): Remove FDU account on device, then re-add FDU account.

These apps now support modern authentication, but that support was only recently added and any account setup previously is “stuck” in legacy authentication. You’ll need to delete the account and set it back up fresh to get modern authentication. Apple plans to release an update which automatically fixes this.
Mail or Calendar on iOS 10 or lowerReplace with one of the supported email clientsAlternate resolution: upgrade to iOS 11 or newer, then follow resolutions for that scenario
Any client application on iPhone 5 and lowerUse OWA or replace this device
Any client application on iPad 4th generation and lowerUse OWA or replace this device
EudoraReplace with one of the supported email clients
PineReplace with one of the supported email clients
ThunderbirdReplace with one of the supported email clients
Mac Mail on Mac OS 10.13 or earlierReplace with one of the supported email clientsAlternate resolution (not supported by FDU-IT): Upgrade macOS, remove FDU account on device, then re-add FDU account
Any client application on ChromebooksUse OWA or replace this device
Sharepoint Designer 2013Retire the use of this discontinued tool.Contact FDU IT for more information
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Known Problem: Your Email Access Has Been Blocked

You may see an email in your FDU inbox like this:

While the email message says it was sent by your IT department, it was not. This email message wasn’t actually sent–it only exists on your mobile device and was created to alert you to the fact that your client application can’t sign into your account. Your email access has not been blocked–it is only that this client application is broken. You can verify for yourself that your email access was not blocked by going to Outlook on the Web. And the reason the client application is broken is because it can only do legacy authentication OR it only has cached credentials which are based on legacy authentication.

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How Do You Know if You Will Be Impacted?

There are several ways to determine if you’re using Basic authentication or Modern authentication. If you’re using Basic authentication, you can determine where it’s coming from and what to do about it.

Authentication dialog

A simple way to tell if a client app (for example, Outlook) is using Basic authentication or Modern authentication is to observe the dialog that’s presented when the user logs in.

Modern authentication displays a web-based login page:

Basic authentication presents a dialog credential modal box:

On a mobile device, you’ll see a similar web-based page when you authenticate if the device is trying to connect using Modern authentication.

You can also check the connection status dialog box, by “CTRL + right-clicking” the Outlook icon in the system tray, and choosing Connection Status.

When using Basic authentication, the “Authn” column in the “Outlook Connection Status” dialog shows the value of “Clear“.

Once you switch to Modern authentication, the “Authn” column in the Outlook Connection Status dialog shows the value of “Bearer“.

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Managing Clutter in Outlook

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What is Clutter?

Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is a learning program that tries to guess what emails are important or low priority and might filter out emails that you need.

Disabling Clutter rules in Outlook 

If you wish to disable clutter, log in to Office 365 using our portal office365.fdu.edu with your NetID credentials.

  1. Look for the settings icon on the upper right corner of your window and click on it
  2. Click on the “Mail” option under “Your app settings”
  1. Drill down to “Mail > Automatic processing > Clutter”
  2. Uncheck “Separate items identified as clutter”
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Microsoft 365 Quarantine Support

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Spam Quarantined Email

Microsoft 365 email has filters to protect users from spam and malicious emails like phishing scams.

Messages caught by the filters are placed in quarantine for Fairleigh Dickinson University and its users’ protection. Users will receive a Spam Notification message once a day, notifying them of any messages placed in quarantine. Any legitimate mail caught by mistake can be released directly from this message or from the quarantine portal.

Warning Warning

Mail left in quarantine will automatically be deleted after 15 days.

Handling Quarantined Email

Legitimate messages placed in quarantine may be released into your inbox in one of two ways:

  1. From the daily spam notification email message

If you receive mail that has been placed in quarantine, you’ll receive an email message from quarantine@messaging.microsoft.com. The message will look like the one below:

Note

You will only receive an email if you have items in quarantine.

The following options will be available to you by clicking the respective links in the email notification or you can choose to do nothing.

  • Review Message – go to the Microsoft 365 Security & Compliance Center to review it
  • Release – the message is removed from quarantine and placed in your inbox
  • Block Sender – add the sender to the Blocked Senders list in your mailbox
  1. From the Microsoft 365 Security & Compliance Center

Quarantined email can also be handled in the Microsoft 365 Security & Compliance Center.

  1. Go to Microsoft 365 Security & Compliance Center >
    • A list of your emails in quarantine will be displayed
  2. Click on any message to select it, then choose from the options given:
    • Release message
    • Preview message
    • View message header
    • Block Sender

For more details, use this link:

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Microsoft FindTime in Outlook

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FindTime is a Microsoft Outlook add-in for scheduling meetings. The organizer can send multiple meeting time options through FindTime and minimize the back-and-forth emails in scheduling meetings.

  • FindTime helps you to pinpoint times to meet by looking at available free/busy data for your attendees. This data is collected through the calendar part of Microsoft Outlook.
  • Users may create a poll where attendees can vote on the times you suggest
  • Requested attendees can suggest a new meeting time and vote on current proposed times
  • FindTime automatically sends out the meeting invite, by email, on your behalf once requested attendees reach a consensus meeting time

Attention

Doodle, a meeting scheduler add-in for Outlook, is not an approved application for use at FDU. Please use FindTime as your meeting scheduling tool, as detailed in this article.

Where can I access FindTime?

Users can access the Microsoft FindTime Meeting Poll feature on Microsoft Outlook 2013, Outlook 2016 for Windows 10 and Apple macOS, Outlook 2019, and Outlook on the web. In addition, requested attendees can receive and reply to FindTime invites from any email provider. Below is the FindTime add-on icon. Clicking on the icon will start a FindTime Meeting invite.

FindTime Meeting Poll Icon

Windows
  1. Compose a new email or reply to an existing email
  2. List people required for the meeting in To: and optional participants in Cc:
  3. Click the “New Meeting Poll” icon in the Message tab of the ribbon bar
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macOS
  1. Compose a new email or reply to an existing email
  2. List people required for the meeting in To: and optional participants in Cc:
  3. Click the “New Meeting Poll” icon in the Message tab of the ribbon bar
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Outlook on The Web
  1. Login to the FDU Office 365 Portal
  1. Compose a new email or reply to an existing email
  2. List people required for the meeting in To: and optional participants in Cc:
  3. Click the “FindTime” Meeting Poll icon, found at the bottom of your compose or reply email

Note

Select the ••• menu option if the FindTime icon is not visible at the bottom of your email.

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Creating a FindTime Poll
  1. Create a new email or select an email to reply to
  2. List people required for the meeting in To: and optional partners in Cc:
  3. Click the “FindTime Meeting Poll icon within Outlook or Outlook on the web to begin a FindTime invite
  4. Set the meeting settings:
  • Duration: Select a duration from the list
    • Select 8 hours for a full-day meeting
    • Select Custom in the time dropdown menu to set your own time The maximum duration is 23 hours 59 minutes
  • Work Hours: Check to limit suggested meeting times to work days and hours only
  • Time Zone: Select the time zone dropdown menu to change the time zone for the meeting
  1. FindTime looks through the attendees’ schedules (if available) and suggests suitable meeting times

Note

Calendars that are not associated with a Microsoft 365 account are not supported.

Use the links to sort the meeting options.

FindTime dates Availability and Time options.
  • Availability: Lists the best options (times when all required meeting participants are free) first. Factors used to determine the best options include how many attendees are free, how many required vs. optional attendees are free, whether conflicted attendees have tentative or busy commitments on their calendar
  • Time: Lists the options chronologically

Note

You can scroll through the days and months using the arrows. Available days are underlined in green. Darker green indicates days with the most options and lighter green and red indicate the most conflicts. Weekend days are marked available if Work Hours is not selected.

  • The people icons show whether meeting participants is required, and their availability
People icons key
  • Options:

    • Underlined: Required
    • Green: Available
    • Yellow: May be busy
    • Red: Busy
    • Gray: Unknown
  • You can use the icons to access more information
    • Click the user icon, which can be seen with a small clock icon attached to it to open the attendee’s status tray
    • Hover over each person’s icon to view their availability information
    • Click the calendar icon under the user icon to view your calendar
  1. Choose a few suitable meeting times
    • The time box changes to blue when selected
    • You can select a maximum of 20 times
Selected meeting options
  1. Click “Next
  2. Enter the meeting location
    • Online meetings are enabled by default. Click the “Online Meeting” check box to disable it
A screenshot of the New meeting poll pane

When an Online Meeting is selected, FindTime will schedule a Skype for Business or Microsoft Teams meeting. FindTime will use whichever has been set by your organization as the default online meeting channel.

Note

If you saved a Skype for Business setting in your dashboard, FindTime will use that instead of Microsoft Teams. If you want to use Microsoft Teams, delete the Skype for Business setting in your dashboard.

  1. Set Poll settings and toggle the ON/OFF options
    • Notify me about poll updates: You’ll receive an email each time an attendee votes. The message includes the current poll status and an option to schedule.
    • Schedule when attendees reach consensus: A calendar event is automatically scheduled if all required attendees have voted in favor of a specific time option. If multiple options are available, the earliest option will be scheduled.
    • Hold selected times on my calendar: A tentative event is placed on your calendar for each time option you propose. All holds are removed when a poll is scheduled or canceled.

Note

You can still delete selected meeting times at this point by selecting X in the Selected times’ list.

  1. Click “Insert to Email
  2. FindTime inserts the suggested meeting times into your email. Click “Edit Options” to change the meeting settings, if necessary

Note

If you make changes and reinsert the meeting times, you need to delete the original invite manually.

  1. Click “Send” to send the meeting invites and start the voting process
  2. You will receive a direct link to the voting page for your meeting

Management of past and future FindTime (Meeting Polls) requests can be viewed at the following web portal; use your FDU NetID credentials to log in.

Refer to the Microsoft document “How to Create a FindTime Poll” from Microsoft Support for the most up-to-date steps and explanation of settings.

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For further details, please view the links below:

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Microsoft Office 2019 – University Wide Standard

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Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on All FDU owned laptops and desktops.

Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices.

FDU Faculty and Staff in possession of a university owned laptop or desktop who has Microsoft Office 2016 Pro Plus installed, may upgrade to the latest version of Office 2019 Pro Plus using the FDU Self Service Portal for Software. Follow the instructions below to upgrade.

Windows

Launch Microsoft Office 2019 Pro Plus from the FDU Self Service Portal for Software

macOS

Compatible macOS devices will upgrade to the latest version of Office 2019 Pro Plus automatically (minimum version macOS 10.13)

For more information visit:

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Microsoft Office 365 Apps

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Microsoft Office 365 offers a comprehensive set of software tools that facilitate documentation, collaboration, and communication. These tools are available on the Web or as downloadable desktop Office 365 apps.

Below is a list of articles for each of the available tools in the Microsoft Office 365 environment. Each article contains information on what each application is and training on how to use them.


Outlook

Outlook allows you to connect and stay organized with your email, calendar, and contacts all in one place.


Word

Word allows you to collaboratively view, edit, and create high-quality shared documents.


Excel

Excel is the industry leading spreadsheet program, a powerful data visualization and analysis tool.


PowerPoint

PowerPoint is a slideshow presentation program that’s part of the Microsoft office suite of tools. PowerPoint makes it easy to create, collaborate, and present your ideas in dynamic, visually compelling ways.


Teams

Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. Here you will find documentation on how to install and use Teams and all its features.


OneNote

OneNote is a cross-functional digital notebook. You can organize different notebooks into sections and pages with easy annotation and navigation tools.


OneDrive

OneDrive and Microsoft 365 make it easy to access, share, and collaborate with your classmates or co-workers on files from anywhere within FDU.


Lists

Lists you can Build and share lists to help you track issues, assets, routines, contacts, inventory, and more. You can get started with Microsoft Lists from Microsoft 365, from MS Teams or from within SharePoint.


Power Apps

Power Apps is a suite of apps, services, connectors, and data platform that provides a rapid application development environment to build custom apps. Using Power Apps, you can quickly build custom apps that connect to data stored throughout Microsoft 365.


Power Automate

Power Automate is a service that helps you create automated workflows between apps and services to synchronize files, get notifications, collect data and more.


Power BI

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization or embed them in your app or website. It allows connections to hundreds of data sources and generate live dashboards and reports.


Planner

Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you are working on, and get updates on progress.


Bookings

Bookings offers a simpler way to organize schedules and manage appointments. Microsoft Bookings includes a web-based booking calendar and integrates with Outlook to optimize your calendar and give your contacts the flexibility to book a time that works best for everyone involved.


Forms

Forms is an app that lets you create surveys, quizzes, and polls to collect real-time responses from students, collaborates and colleagues. It has built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading.

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Microsoft Office 365 Suite for Students

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The Microsoft productivity suite subscription includes Office for the Web, stand-alone, downloadable Office 365 desktop clients and mobile apps. Included in the Microsoft Office suite of products are

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft OneNote
  • Microsoft Outlook
  • Microsoft Publisher
  • Microsoft Access

Available Platforms

  • Windows 10 or higher
  • Mac
  • iOS, Android, Other Devices
  • Browsers – Current versions of Safari, Chrome, Firefox, Microsoft Edge, and Internet Explorer

Eligibility

  • Current students that are registered for classes for the current term or a future term.

How to Install Microsoft Office 365 Pro Plus

Current students can download the latest version of Microsoft Office free of charge as part of the Microsoft Campus Agreement. Microsoft Office Suite can be installed on up to five devices.

Note

Students leaving Fairleigh Dickinson University (by graduating or otherwise) will need to purchase Office to continue using it. You will be prompted by Microsoft to purchase Office the next time you launch the software. If you don’t purchase Office, you will still be able to open the documents you created but won’t be able to edit them or create new documents.

  • Office 365 Pro Plus can be installed on Windows 10 or higher
  • Office 365 Pro Plus can be installed on Mac OS 10.13.6 (Sierra) or higher

Steps

  1. Visit the Office Portal

Office Portal

  1. Enter your FDU NetID and then click “Next”. This will re-direct you to the FDU SSO login page
  1. Enter your FDU NetID and then click “Sign In
  1. In the Software window, click “Office“. Then click the “Install” button
Windows
macOS
  1. The software will be downloaded and installed on your computer. Your copy of Microsoft Office remains active until you leave the University, at which point, you will either need to uninstall it or purchase a license key

Note

Any computer with Office 365 Pro Plus installed on it must connect to the Internet at least once every 30 days so the status of your subscription can be verified. If you do not connect to the Internet every 30 days or less, Office 365 will go into reduced functionality mode. Once the computer reconnects to the Internet and the subscription status is verified, all features will become available again.

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Reporting Phishing or Junk Emails

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Outlook Web Access (Office365.fdu.edu)
  1. Click on the email that you would like to Mark as Junk or Mark as Phishing
  1. Click the down arrow next to the Junk button
  1. Click on the appropriate button to report the email (Junk, Phishing or Block)
  1. Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward
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Microsoft Outlook for Windows or Mac
  1. Click on the email that you would like to Mark as Junk or Mark as Phishing
  1. Click on the Report Message button
  1. Click the appropriate option button (Junk or Phishing)
  1. Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward
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Shared Mailbox in Outlook

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A shared mailbox makes it easy for a group of people to read and send emails from one public email address, like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can also be used to provide a shared calendar, allowing multiple users to schedule and view calendar tasks.

Request Access to an FDU Shared Mailbox

Users can request a new shared mailbox by completing and submitting the “Distribution Group/Shared Mailbox Request” form found below.  Users needing access to a specific FDU shared mailbox account may request access by reaching out to the shared mailbox owner.  To fulfill this request, the shared mailbox owner will open a support case with the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Add a Shared Mailbox to Outlook

Windows
  1. The shared mailbox should automatically display in your folder pane on the left-hand side of your Outlook application within 24 hours of its creation. Closing and restarting the Outlook application maybe necessary if you do not see it after 24 hours

Note

Before you can use a shared mailbox, the Microsoft 365 admin for the university has to add you as a member.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

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macOS
  1. Select Tools from the Outlook menu bar at the top of the screen, then choose Accounts
  1. Select the Advanced… tab
  1. Select the Delegates tab
  1. Click the + button, located under Open these additional mailboxes:
  1. Type or select your correct shared mailbox, and then select Add
  1. Select the OK tab
  1. You should now see your shared mailbox listed on the left-hand side of your Outlook email application window

Note

This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

New Outlook version on macOS

Some macOS users may take advantage of the “New Outlook” version of the Outlook application. You can identify which Outlook version you are using by locating the “New Outlook” slider tab button on the top right of the application.

  1. Select Tools from the Outlook menu at the top of the screen, then choose Accounts
  1. Select the Delegation and Sharing tab
  1. Choose the Shared With Me tab and then select the + button
  1. Begin to type the shared mailbox name or its email address, choose the correct shared mailbox before selecting Add, and finally Done when finished
  1. You should now see your shared mailbox, located on the left-hand side of your Outlook application window

Note

This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

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office365.fdu.edu / Outlook Web App
  1. Navigate to the FDU Office 365 Portal webpage
  1. Select the Outlook web app icon, located on the left-hand side of your display
  1. Right-click on the Folders option located on the left side of the menu; a small drop-down menu should display. Select Add shared folder
  1. Begin typing the email address for the shared mailbox, auto-populated suggestions will be displayed. Select the correct shared mailbox address and click Add
  1. You should now see the added shared mailbox located on left side of your Outlook web email window

Note

This was a one-time process. You do not need to follow the above steps to add this to your account again. You will automatically see the shared mailbox when you sign in to your account next time.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

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Android and iOS
  1. Sign in to your primary FDU email account in the Microsoft Outlook for Android or iOS app
  2. Tap the Add Account button in the left navigation pane, then tap Add Shared Mailbox
  1. Enter the name of the shared mailbox and tap Add Shared Mailbox when finished

Note

If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.

  1. After the account setup process completes, the shared mailbox will display in your account list within the Outlook for Android or iOS app

Tip

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.

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Send Email from a Shared Mailbox

Windows / macOS
  1. Open Outlook
  2. Choose New Email to start a new message
  3. If you don’t see the From field at the top of your message, choose Options, and select the From tab
  1. Click From in the message, and change to the shared email address

Note

If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox in the blank or search for the email address by clicking “From” tab. Click “OK” when finished.

  1. Finish typing your message and then choose Send

Note

From now on when you want to send a message from your shared mailbox, the address will be available in your “From” drop down list.

Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

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office365.fdu.edu / Outlook Web App
  1. Choose New Message
  2. Choose From and change to the desired shared email address

Note

If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox, then select the appropriate shared email address from the auto populated list when finished.

  1. Finish typing your message and then choose Send
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