outlook

Accessing an FDU Email Account on a Mobile Device Using the Outlook App

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The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

Outlook App on Apple iOS and Android Mobile Devices
  1. Use the links below to install the Outlook app onto your mobile device.
Android Play Store
Apple App Store
  1. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”
Android
Android
iOS
  1. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.
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Managing Clutter in Outlook

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What is Clutter?

Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is a learning program that tries to guess what emails are important or low priority and might filter out emails that you need.

Disabling Clutter rules in Outlook 

If you wish to disable clutter, log in to Office 365 using our portal office365.fdu.edu with your NetID credentials.

  1. Look for the settings icon on the upper right corner of your window and click on it
  2. Click on the “Mail” option under “Your app settings”
  1. Drill down to “Mail > Automatic processing > Clutter”
  2. Uncheck “Separate items identified as clutter”
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Microsoft 365 Quarantine Support

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Spam Quarantined Email

Microsoft 365 email has filters to protect users from spam and malicious emails like phishing scams.

Messages caught by the filters are placed in quarantine for Fairleigh Dickinson University and its users’ protection. Users will receive a Spam Notification message once a day, notifying them of any messages placed in quarantine. Any legitimate mail caught by mistake can be released directly from this message or from the quarantine portal.

Warning Warning

Mail left in quarantine will automatically be deleted after 15 days.

Handling Quarantined Email

Legitimate messages placed in quarantine may be released into your inbox in one of two ways:

  1. From the daily spam notification email message

If you receive mail that has been placed in quarantine, you’ll receive an email message from quarantine@messaging.microsoft.com. The message will look like the one below:

Note

You will only receive an email if you have items in quarantine.

The following options will be available to you by clicking the respective links in the email notification or you can choose to do nothing.

  • Review Message – go to the Microsoft 365 Security & Compliance Center to review it
  • Release – the message is removed from quarantine and placed in your inbox
  • Block Sender – add the sender to the Blocked Senders list in your mailbox
  1. From the Microsoft 365 Security & Compliance Center

Quarantined email can also be handled in the Microsoft 365 Security & Compliance Center.

  1. Go to Microsoft 365 Security & Compliance Center >
    • A list of your emails in quarantine will be displayed
  2. Click on any message to select it, then choose from the options given:
    • Release message
    • Preview message
    • View message header
    • Block Sender

For more details, use this link:

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Microsoft Office 2019 University Wide Standard

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Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on all FDU-owned laptops and desktops.

Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices.

FDU Faculty and Staff in possession of a university-owned laptop or desktop who has Microsoft Office 2016 Pro Plus installed, may upgrade to the latest version of Office 2019 Pro Plus using the FDU Self Service Portal for Software. Follow the instructions below to upgrade.

Windows

Launch Microsoft Office 2019 Pro Plus from the FDU Self Service Portal for Software

macOS

Compatible macOS devices will upgrade to the latest version of Office 2019 Pro Plus automatically (minimum version macOS 10.13)

For more information visit:

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Microsoft Office 365 Apps

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Microsoft Office 365 offers a comprehensive set of software tools that facilitate documentation, collaboration, and communication. These tools are available on the Web or as downloadable desktop Office 365 apps.

Below is a list of articles for each of the available tools in the Microsoft Office 365 environment. Each article contains information on what each application is and training on how to use them.


Outlook

Outlook allows you to connect and stay organized with your email, calendar, and contacts all in one place.


Word

Word allows you to collaboratively view, edit, and create high-quality shared documents.


Excel

Excel is the industry leading spreadsheet program, a powerful data visualization and analysis tool.


PowerPoint

PowerPoint is a slideshow presentation program that’s part of the Microsoft office suite of tools. PowerPoint makes it easy to create, collaborate, and present your ideas in dynamic, visually compelling ways.


Teams

Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. Here you will find documentation on how to install and use Teams and all its features.


OneNote

OneNote is a cross-functional digital notebook. You can organize different notebooks into sections and pages with easy annotation and navigation tools.


OneDrive

OneDrive and Microsoft 365 make it easy to access, share, and collaborate with your classmates or co-workers on files from anywhere within FDU.


Lists

Lists you can Build and share lists to help you track issues, assets, routines, contacts, inventory, and more. You can get started with Microsoft Lists from Microsoft 365, from MS Teams or from within SharePoint.


Power Apps

Power Apps is a suite of apps, services, connectors, and data platform that provides a rapid application development environment to build custom apps. Using Power Apps, you can quickly build custom apps that connect to data stored throughout Microsoft 365.


Power Automate

Power Automate is a service that helps you create automated workflows between apps and services to synchronize files, get notifications, collect data and more.


Power BI

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization or embed them in your app or website. It allows connections to hundreds of data sources and generate live dashboards and reports.


Planner

Planner makes it easy for your team to create new plans, organize and assign tasks, share files, chat about what you are working on, and get updates on progress.


Bookings

Bookings offers a simpler way to organize schedules and manage appointments. Microsoft Bookings includes a web-based booking calendar and integrates with Outlook to optimize your calendar and give your contacts the flexibility to book a time that works best for everyone involved.


Forms

Forms is an app that lets you create surveys, quizzes, and polls to collect real-time responses from students, collaborates and colleagues. It has built-in analytics to evaluate responses, and export results to Excel for additional analysis or grading.

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Microsoft Office 365 Suite for Students

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The Microsoft productivity suite subscription includes Office for the Web, stand-alone, downloadable Office 365 desktop clients and mobile apps. Included in the Microsoft Office suite of products are

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft OneNote
  • Microsoft Outlook
  • Microsoft Publisher
  • Microsoft Access

Available Platforms

  • Windows 10 or higher
  • Mac
  • iOS, Android, Other Devices
  • Browsers – Current versions of Safari, Chrome, Firefox, Microsoft Edge, and Internet Explorer

Eligibility

  • Current students that are registered for classes for the current term or a future term.

How to Install Microsoft Office 365 Pro Plus

Current students can download the latest version of Microsoft Office free of charge as part of the Microsoft Campus Agreement. Microsoft Office Suite can be installed on up to five devices.

Note

Students leaving Fairleigh Dickinson University (by graduating or otherwise) will need to purchase Office to continue using it. You will be prompted by Microsoft to purchase Office the next time you launch the software. If you don’t purchase Office, you will still be able to open the documents you created but won’t be able to edit them or create new documents.

  • Office 365 Pro Plus can be installed on Windows 10 or higher
  • Office 365 Pro Plus can be installed on Mac OS 10.13.6 (Sierra) or higher

Steps

  1. Visit the Office Portal

Office Portal

  1. Enter your FDU NetID and then click “Next”. This will re-direct you to the FDU SSO login page
  1. Enter your FDU NetID and Password then click “Sign In“. Follow the prompts on the next screen to authenticate with Duo
  1. In the Software window, click “Office“. Then click the “Install” button
Windows
macOS
  1. The software will be downloaded and installed on your computer. Your copy of Microsoft Office remains active until you leave the University, at which point, you will either need to uninstall it or purchase a license key

Note

Any computer with Office 365 Pro Plus installed on it must connect to the Internet at least once every 30 days so the status of your subscription can be verified. If you do not connect to the Internet every 30 days or less, Office 365 will go into reduced functionality mode. Once the computer reconnects to the Internet and the subscription status is verified, all features will become available again.

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Microsoft Scheduling Poll in Outlook

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Through Microsoft Outlook’s Scheduling Poll (formerly FindTime), you can select a few possible meeting times and send attendees a link to a poll that allows them to vote for what meeting time works best for them. Once a consensus is reached, you schedule the meeting for the preferred time.

Scheduling Poll Icon
  • Like the Scheduling Assistant, the Scheduling Poll allows you to preview attendees’ FDU Outlook calendars (if available) so that the best possible options can be selected. This particular aspect of the feature will be less useful for attendees who…
    • DO NOT have FDU Outlook calendars
    • Have FDU Outlook calendars, but don’t keep them up-to-date
  • The Scheduling Poll has other convenient features, including email updates, the ability to schedule a meeting automatically, and more.
  • When using the Outlook web client, the Scheduling Poll feature is not available for emails composed in plain text. Emails must be composed in HTML.

Note

Doodle, a meeting scheduler add-in for Outlook, is not an approved application for use at FDU. Please use Microsoft Scheduling Poll as your meeting scheduling tool, as detailed in this article.

Where can I access the Scheduling Poll feature?

Windows

You can access the Scheduling Poll via the Mail or Calendar tabs of the Outlook desktop application.

In Mail, you can access the Scheduling Poll as follows:

  1. Select “Reply with Scheduling Poll” on the “Home” tab when an email is open in the reading pane
  1. Launch the compose pane by either creating a new message or hitting reply/forward for an existing message. List required recipients in the “To” field and optional recipients in the “CC” field. Then, on the “Message” tab, select “New Scheduling Poll”

In Calendar, you can access the Scheduling Poll as follows:

  1. Either by launching the compose form to create a new meeting event or opening an existing event in the edit form. List required attendees in the “Required” field and optional attendees in the “Optional” field. Select “New Scheduling Poll” under the “Meeting” tab
  1. Start a new message or event
  2. In the “Subject/Title” field, type what will eventually become the event’s name.
    • For example, “Team Meeting”
  3. In the “To/Required” or Optional fields, add the people who will be attendees for this meeting. They do not all have to be from FDU. Scheduling Polls can be sent to and completed by non-FDU email addresses
  4. Press into the body of the email and compose a message
  5. Press into the area of the email body where you want the link to the Scheduling Poll to show up
  6. Select the “Scheduling Poll” tab
  7. A Scheduling Poll panel will open. From here, you can adjust your meeting duration, move between dates, and preview the availability of your attendees

Note

When selecting times for your poll, you can preview attendees’ FDU Outlook calendars, if available.

  1. Select times that work for as many attendees as possible, paying particular attention to the attendees whose attendance is most critical
  2. Press “Next” to proceed to the next step
  3. A new panel will open with the ability to delete selected times or adjust the meeting location

Note

You can also turn the Teams meeting feature on if you want Outlook to automatically schedule a Teams virtual meeting for this event.

  1. Press “Manage Poll Settings” to expand the menu. Options include:
    • Schedule when attendees reach consensus – Automatically schedules a meeting and sends out an invite to attendees if everyone agrees on a particular time. If multiple times work, the earliest one will be selected.
    • Hold selected times on my calendar – Puts a temporary hold on the scheduler’s calendar for each of the selected times. These holds are removed when the final invite is sent out.
    • Notify me about poll updates – Outlook will send an email update to the scheduler whenever an attendee submits their poll response.
    • Require attendees to verify their identity – Forces respondents to verify their identity either by logging in to their Outlook account or entering a numerical code that Microsoft sends them.
    • Lock poll for attendees – Prevents attendees from adding more people to the meeting or suggesting new meeting times.
  1. When you’re ready, press “Create Poll”
  2. A Scheduling Poll meeting link will be inserted into your email
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macOS

You can access “Scheduling Poll” via the Mail tab on the Outlook desktop application.

  1. Open the Outlook desktop application on your Mac
  2. Start a new email message
  3. In the “Subject” field, type what will eventually become the name of the event. For example: “Team Meeting”
  4. In the “To” field, add the people who will be attendees for this meeting. They do not all have to be from FDU (Scheduling Polls can be sent to and completed by non-FDU email addresses)
  5. Press into the body of the email and compose a message
  6. Press into the area of the email body where you want the link to the Scheduling Poll to show up
  7. Press on the “More Options” button and select “Scheduling Poll”
  1. A “Scheduling Poll” panel will open. From here, you can adjust your meeting duration, move between dates, and preview your attendees’ availability

Note

When selecting times for your poll, you can preview attendees’ FDU Outlook calendars, if available.

  1. Select times that work for as many attendees as possible, paying particular attention to the attendees whose attendance is most critical
  2. Click “Next” to proceed to the next step
  3. A new panel will open with the ability to delete selected times or adjust the meeting location

Note

You can also turn the Teams meeting feature on if you want Outlook to automatically schedule a Teams virtual meeting for this event.

  1. Press on “Manage Poll Settings” to expand the menu
  1. When you’re ready, press “Create Poll”
  2. A Scheduling Poll meeting link will be inserted into your email
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Outlook on Web

You can access the “Scheduling Poll” feature via the Mail or Calendar web apps.

  1. Login to the FDU Office 365 Portal

FDU Office 365 Portal

  1. Create a new email or select an email to reply to
  1. In the “Subject” field, type what will eventually become the name of the event. For example, “Team Meeting”
  2. In the “To” field, add the people who will be attendees for this meeting. They do not all have to be from Fairleigh Dickinson University (Scheduling Polls can be sent to and completed by non-FDU email addresses)
  3. Press into the body of the email and compose a message
  4. Press into the area of the email body where you want the link to the Scheduling Poll to show up
  5. Press on the “More Options” button and select “Scheduling Poll”

Note

If the “Scheduling Poll” option is grayed out, make sure you have clicked into the body of the email and that your email is being composed in HTML and not plain text.

  1. A “Scheduling Poll” panel will open. From here, you can adjust your meeting duration, move between dates, and preview your attendees’ availability

Note

When selecting times for your poll, you can preview attendees’ FDU Outlook calendars, if available.

  1. Select times that work for as many attendees as possible, paying particular attention to the attendees whose attendance is most critical
  2. Press “Next” to proceed to the next step
  3. A new panel will open with the ability to delete selected times or adjust the meeting location

Note

You can also turn the Teams meeting feature on if you want Outlook to automatically schedule a Teams virtual meeting for this event.

  1. Press on “Manage Poll Settings” to expand the menu
    • Schedule when attendees reach consensus – Automatically schedules a meeting and sends out an invite to attendees if everyone agrees on a particular time. If multiple times work, the earliest one will be selected.
    • Hold selected times on my calendar – Puts a temporary hold on the scheduler’s calendar for each of the selected times. These holds are removed when the final invite is sent out.
    • Notify me about poll updates – Outlook will send an email update to the scheduler whenever an attendee submits their poll response.
    • Require attendees to verify their identity – Forces respondents to verify their identity either by logging in to their Outlook account or entering a numerical code that Microsoft sends them.
    • Lock poll for attendees – Prevents attendees from adding more people to the meeting or suggesting new meeting times.
  2. When you’re ready, press “Create Poll”
  3. A Scheduling Poll meeting link will be inserted into your email
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How do I finalize, vote, and manage a Scheduling Poll?

Sending a finalized Meeting Invite

This section describes how to manually send an invite from scheduling poll results. When setting up your poll, you can also have Outlook automatically send an invite if/when your attendees reach a consensus.

  1. Visit the Scheduling Poll Dashboard on the Web and enter your FDU NetID credentials

Scheduling Poll Web Dashboard

  1. Your scheduling polls will be listed. Press on a “Poll” to view attendees responses
  2. Find a time that works for as many people as possible and press “Schedule Meeting”
  1. A new event invitation will open with all of your attendees listed. Make modifications as necessary, once done, press “Send”
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Voting on a Scheduling Poll
  1. When a scheduling poll is sent to you via email, press “Vote”
  1. If necessary, select your name from the list of attendees
  1. Vote for meeting times by selecting “Preferred, Yes, or No”
  1. Depending on how the poll was set up, you may be able to add more attendees or meeting times to the poll
  2. When you’re ready, press “Vote” to submit your responses

Tip

If you need to change your responses, you can press the “Vote” button again in the original email and repeat the process.

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Managing my Scheduling Polls

The Scheduling Poll Dashboard allows organizers to view all the polls they have created, manage them, and change default settings for new polls.

  1. Visit the Scheduling Poll Dashboard and enter your FDU NetID credentials

Scheduling Poll Web Dashboard

  1. Your scheduling polls will be listed. From here, you can manage polls and your default poll settings
  1. Press on the name of a poll to view responses
  2. A window will open where you can…
    • Send poll reminders
    • Cancel the poll
    • View attendee responses
    • Adjust your responses
    • Add/edit attendees and times
    • Send a meeting invite
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Reporting Phishing or Junk Emails

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Outlook Web Access (Office365.fdu.edu)
  1. Click on the email that you would like to Mark as Junk or Mark as Phishing
  1. Click the down arrow next to the Junk button
  1. Click on the appropriate button to report the email (Junk, Phishing or Block)
  1. Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward
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Microsoft Outlook for Windows or Mac
  1. Click on the email that you would like to Mark as Junk or Mark as Phishing
  1. Click on the Report Message button
  1. Click the appropriate option button (Junk or Phishing)
  1. Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward
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Shared Mailbox in Outlook

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A shared mailbox makes it easy for a group of people to read and send emails from one public email address, like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can also be used to provide a shared calendar, allowing multiple users to schedule and view calendar tasks.

Request Access to an FDU Shared Mailbox

Users can request a new shared mailbox by completing and submitting the “Distribution Group/Shared Mailbox Request” form found below.  Users needing access to a specific FDU shared mailbox account may request access by reaching out to the shared mailbox owner.  To fulfill this request, the shared mailbox owner will open a support case with the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Add a Shared Mailbox to Outlook

Windows
  1. The shared mailbox should automatically display in your folder pane on the left-hand side of your Outlook application within 24 hours of its creation. Closing and restarting the Outlook application maybe necessary if you do not see it after 24 hours

Note

Before you can use a shared mailbox, the Microsoft 365 admin for the university has to add you as a member.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

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macOS
  1. Select Tools from the Outlook menu bar at the top of the screen, then choose Accounts
  1. Select the Advanced… tab
  1. Select the Delegates tab
  1. Click the + button, located under Open these additional mailboxes:
  1. Type or select your correct shared mailbox, and then select Add
  1. Select the OK tab
  1. You should now see your shared mailbox listed on the left-hand side of your Outlook email application window

Note

This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

New Outlook version on macOS

Some macOS users may take advantage of the “New Outlook” version of the Outlook application. You can identify which Outlook version you are using by locating the “New Outlook” slider tab button on the top right of the application.

  1. Select Tools from the Outlook menu at the top of the screen, then choose Accounts
  1. Select the Delegation and Sharing tab
  1. Choose the Shared With Me tab and then select the + button
  1. Begin to type the shared mailbox name or its email address, choose the correct shared mailbox before selecting Add, and finally Done when finished
  1. You should now see your shared mailbox, located on the left-hand side of your Outlook application window

Note

This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

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office365.fdu.edu / Outlook Web App
  1. Navigate to the FDU Office 365 Portal webpage
  1. Select the Outlook web app icon, located on the left-hand side of your display
  1. Right-click on the Folders option located on the left side of the menu; a small drop-down menu should display. Select Add shared folder
  1. Begin typing the email address for the shared mailbox, auto-populated suggestions will be displayed. Select the correct shared mailbox address and click Add
  1. You should now see the added shared mailbox located on left side of your Outlook web email window

Note

This was a one-time process. You do not need to follow the above steps to add this to your account again. You will automatically see the shared mailbox when you sign in to your account next time.

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

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Android and iOS
  1. Sign in to your primary FDU email account in the Microsoft Outlook for Android or iOS app
  2. Tap the Add Account button in the left navigation pane, then tap Add Shared Mailbox
  1. Enter the name of the shared mailbox and tap Add Shared Mailbox when finished

Note

If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.

  1. After the account setup process completes, the shared mailbox will display in your account list within the Outlook for Android or iOS app

Tip

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.

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Send Email from a Shared Mailbox

Windows / macOS
  1. Open Outlook
  2. Choose New Email to start a new message
  3. If you don’t see the From field at the top of your message, choose Options, and select the From tab
  1. Click From in the message, and change to the shared email address

Note

If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox in the blank or search for the email address by clicking “From” tab. Click “OK” when finished.

  1. Finish typing your message and then choose Send

Note

From now on when you want to send a message from your shared mailbox, the address will be available in your “From” drop down list.

Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

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office365.fdu.edu / Outlook Web App
  1. Choose New Message
  2. Choose From and change to the desired shared email address

Note

If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox, then select the appropriate shared email address from the auto populated list when finished.

  1. Finish typing your message and then choose Send
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Sharing a Calendar and Delegating Administrative Rights

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Calendar sharing is easier than ever with Office365. If you wish to share your calendar, follow the steps bellow.

  1. Log in to Office365 and go to your email.
  2. Once in Outlook look for the calendar shortcut on the bottom left
  1. Look for and click on the share button
  1. On the new pane that pops up type in the name of the person you would like to add and then select the person from the list
  1. After the person is added you can drop down the menu to the right of their name and select the amount of access they should have.
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