FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. This is an evolving technology and occasionally, one of the changes made by FDU IT requires us to issue a new certificate. When this occurs, you will need to accept the certificate using the process below.
Note
Your process may vary slightly based on the version of the Operating System that your device is using.
How to Accept the New Certificate for FDU-Secure Wireless
Windows
Login to your Windows 10 computer
Go to the bottom right taskbar > Click on the “Networks” icon:
From the Networks list, select: “FDU-Secure“
Click “Connect“
At the “Continue connection?” prompt, click “Connect“
Open your browser and test your Internet connection
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macOS
Login to your Mac computer
Go to top right menu bar > Click “Wi-Fi” icon:
From the Wi-Fi list, select: “FDU-Secure“
Click “Join“
At the “Authenticating to network FDU-Secure” prompt, click “Continue“
Click “OK“
Open your browser and test your Internet connection
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iOS
Login your iOS device (eg. iPhone)
Go to your device’s Settings App > Select “Wi-Fi” > Select “FDU-Secure” > Click “Forget This Network“
Tap the “Back” button and select “Wi-Fi “once again to reload the available Wi-Fi networks:
From the Wi-Fi list, select: “FDU-Secure“
Enter your complete FDU NetID as in the examples below: “username@fdu.edu, username@student.fdu.edu, username@alumni.fdu.edu”
Enter your FDU NetID Password
Click Join
At the “Certificate” prompt, tap “Trust“
Open your browser and test your Internet connection
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Android
Login to your Android Device
Open the “Settings” Application > Select “Wi-Fi” > Select the Gear icon next to FDU-Secure
Select “Forget This Network“
Select FDU-Secure from the Wi-Fi menu
Select “EAP method” and select “PEAP” from the dropdown menu
Enter your complete FDU NetID and password
In the “CA Certificate” field, select “Use System Certificates”
In the Domain field, enter fdu.edu
Enable “Auto Reconnect“
Tap “Connect”
Open your browser and test your Internet connection
Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.
DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.” These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.
Phone Call
(Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.
Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
Passcodes via SMS(Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.
Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.
The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.
If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the Fairleigh Dickinson University Technical Assistance Center (UTAC). Each of the passcodes can only be used once and will expire in 7 days.
Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.
DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service. Examples of some websites that require DUO authentication are listed below.
You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.
Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.
iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:
Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.
The steps that Push Troubleshooting performs automatically are as follows:
Check device settings.
Check internet connectivity.
Check that the device can contact Duo’s cloud service.
Attempts to send a test Duo Push notification.
Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.
If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.
NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.
If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
Choose your device from the list, and then click “Device Options” next to your phone.
Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.
If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).
Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.
NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portalaccess your settings.)
After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.
The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.
DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.
Install Duo Mobile App
The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.
NOTE: This step requires a Desktop or Laptop browser.
In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.
Click “Start setup” to begin enrolling your device
Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1
Double-check that you entered it correctly, check the box, and click “Continue“
NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.
Choose your device’s operating system and click “Continue“.
Click “I have Duo Mobile installed”
If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
Activating the app links it to your account so you can use it for authentication
On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
The “Continue” button is clickable after you scan the barcode successfully
Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
Once activated click “Continue” to complete registration
Configure Device Options (Optional)
You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.
Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone
With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.
TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.
Authentication Options
There are four ways you can use DUO:
Push
Preferred Method
Once the DUO mobile app is installed, you can select “Push” to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “GreenCheckmark” to gain access.
VPN users select the number corresponding to Push or type push (Users with multiple devices will need to include a number indicating desired device i.e. push2).
Passcode
Once the DUO mobile app is installed, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
SMS Passcode (Faculty/Staff)
You can receive a one-time use code via text message. To get your one-time code click Enter Passcode, then click on the blue button “Text me new codes.” These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option. Click Send codes to get a new batch of passcodes texted to your phone.
VPN users select the number corresponding to SMS passcode or type sms (Users with multiple devices will need to include a number indicating desired device i.e. sms2).
Call Me (Faculty/Staff)
Click the Call Me button on the Duo Prompt and Duo will call your phone. The status bar at the bottom of the Duo Prompt updates at each step of the process.
VPN users select the number corresponding to Phone Call or type phone (Users with multiple devices will need to include a number indicating desired device i.e. phone2).
How Do I Change Settings or Enroll Another Device?
To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.
DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.
Install Duo Mobile App
The DUO app is available for mobile phones and iPads. You can directly access the Duo Mobile Security App at the links below.
In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the Duo app’s built-in scanner
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.
Click “Start setup” to begin enrolling your device
Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the Duo Mobile Security App on in the Step 1
Double-check that you entered it correctly, check the box, and click “Continue“
NOTE: If you’re enrolling a tablet you aren’t prompted to enter a phone number.
Choose your device’s operating system and click “Continue“.
Click “I have Duo Mobile installed”
If you have not completed installing the Duo Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
Activating the app links it to your account so you can use it for authentication
On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
The “Continue” button is clickable after you scan the barcode successfully
Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
Once activated click “Continue” to complete registration
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Configure Device Options (Optional)
You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
If this is the device you’ll use most often with Duo then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a Duo Push” and click “Save“. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.
Your device is ready to approve Duo push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the Duo login request received at your phone
With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.
TIPS: We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.
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Authentication Options
There are two ways you can use DUO:
Push Notification
Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “GreenCheckmark” to gain access.
Passcodes
You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
How Do I Change Settings or Enroll Another Device?
To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.
FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.
Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.
The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:
FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:
Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
An internet connection
FDU NetID credentials
Warning
In order to connect to FDU Anywhere, you must connect to the FDU VPN, or Cisco Secure Client when connecting from off campus.
Note
Your system hardware specifications may impact the performance of FDU Anywhere, such as systems with less than 8GB of memory.
Network Requirements
For the best experience, while using FDU Anywhere, your network should:
Have a download speed of at least 5Mb/s or more
If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
Have an upload speed of 5Mb/s or higher
An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
Wired network connections are preferred over Wi-Fi network connections whenever possible
Wired network connections are more stable and offer more bandwidth over Wi-Fi
For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.
Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.
VPN Applications and Connections
Warning
The use of any VPN Software within FDU Anywhere is not allowed. Using a VPN client in FDU Anywhere may interrupt your session and disable your access for approximately 15 minutes.
Testing your Connection
Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.
To test your Internet connection speed, click the link below:
For the best overall experience using FDU Anywhere, Google Chrome is the browser of choice.
Warning
The FDU VPN, Cisco Secure Client, is required for accessing FDU Anywhere from off campus.
Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere
General Lab
Note
When you login to the General Lab experience, it may take about 60 seconds to get to the desktop. This is because your profile is being created or loaded.
The selected app or desktop opens in a new browser tab
Note
Depending on your screen resolution, your desktop experience view may differ from the picture above.
Log Out of FDU Anywhere
Logging out is a critical step in making sure others continue to be able to easily accessFDU Anywhere services. To log out of FDU Anywhere, follow these steps:
Single click the Windows “Start “Button
Single click On your “Name“
Single click on “Sign Out“
On the upper left-hand side, click the “Hamburger” menu icon
Single click on “Log Out“
Single click on “OK” to confirm Logout
You have now been logged out of FDU Anywhere.
Automatic Session Logout Policy
In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.
There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required in order to use OneDrive within FDU Anywhere.
Setup and Initialization Process
Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:
From the FDU Anywhere General Lab, single click on the “OneDrive” icon from the system tray
Single click the “Sign In” button
Enter your FDU NetID and single click “Next“. Follow the FDU standard single sign-on prompts to complete the login process
Once the login process is completed, you will be asked to register your device or single click “OK“
It will take a moment to register the application, it will automatically proceed to the next screen
Single click on “Done“
You have now successfully logged into OneDrive, single click “Next“
Microsoft OneDrive may prompt you to backup your folders, make sure you toggle “Desktop” and single click “Start Backup“
Note
Backup up folders will ensure your data is backed up to Microsoft OneDrive. Any data not stored in Microsoft OneDrive will be deleted once you log out of your session or have been disconnected.
A brief overview will be given on OneDrive, to begin, single click “Next“
When the tutorial is finished, single click “Later“
OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files
Using OneDrive
Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.
if you need to zip files in order to submit them to Webcampus, please follow these instructions:
Single click the file or folder
Note
For macOS users, you can use the “Two Finger” click method on the trackpad in order to initiate the right click. For additional information, please see the link below for “FDU Anywhere – Keyboard Shortcuts”.
Right click on 7-zip then click “Add to Archive“
Change Archive Format to “zip” like in the picture below then click “OK” to zip your files
The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.
Alternate Way to Zip Files
Click “Start” on the taskbar on the left-hand side
Type “7zip” and 7-zip File Manager will appear. Click on “7-zip File Manager“
Click on “7-Zip File Manager“
Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top
Change Archive Format to zip and then click “OK” to zip your files
The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.
Note
The zip archive could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.
Submitting Files to WebCampus
In order to successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox or Microsoft Edge web browser located on the desktop of FDU Anywhere.
In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:
Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.
Note
FDU Anywhere only allows copying from your personal computer into the FDU Anywhere desktop.
If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.
Copy files from Windows OS Devices
Windows OS to FDU Anywhere
Highlight the text you want to copy from your computer
Press “CTRL+C” to copy the selected text
Move the cursor to the paste location in FDU Anywhere
Press “CTRL+V” to paste the text
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Copy Files from Apple OS Devices
Your macOS to FDU Anywhere
Highlight the text you want to copy from your computer
Press “COMMAND+C “to copy the selected text
macOS also supports “CTRL+C“
Tip
You may find it easier to use CTRL + C when copying content to FDU Anywhere, so you don’t have to switch back and forth between COMMAND + CTRL.
Move the cursor to the paste location in “FDU Anywhere“
Press “CTRL+V” to paste the text
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Note
The copy and paste functions DO NOT work across all applications and browsers, including the copying and pasting of images. This is a limitation inherent in browser clipboards. We recommend the Google Chrome web browser for optimal clipboard capabilities.
If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.
Power-cycle your Modem / Router
Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.
Keep all your Local Components Up-to-date
Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.
Disconnect / Turn off any Devices that are not in use
Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.
Use an Ethernet Cable
Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.
Change your Wi-Fi Configuration
If a wired Ethernet connection is not possible or your device requires a wireless connection:
Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
Place your devices (such as a computer or smartphone) and your router closer to each other
Note
You may need to contact your internet service provider for help with rebooting your router and/or to configure your wireless settings correctly.
When using FDU Owned equipment, FDU-Secure should be your default method for connecting to the on-campus wireless network. FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. Although it requires a modicum of configuration upon initial setup, your device will automatically reconnect going forward.
Configuration Procedures
Start your laptop computer
Click on the Wi-Fi bar located at the right hand side of the taskbar
Click Network Settings > Wi-Fi > Network and Sharing Center
Select: Set up a new connection or network
Choose a connection option: Manually connect to a wireless network
Network name: FDU-Secure
Security type: WPA2-Enterprise
Encryption type: AES
Security Key: [BLANK]
Check Start this connection automatically
Check Start this connection automatically
Click Next
Click Change connection settings
Go to Security tab > Click Settings
Check Verify the server’s identity by validating the certificate
Check Connect to these servers: radius.fdu.edu
Trusted Root Certification Authorities: AddTrust External CA Root
Notifications before connecting: Tell user if the server’s identity can’t be verified
FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. As a result, FDU-Secure is the preferred method of accessing the on-campus Wireless network.
Configuration Procedures
Start your laptop computer
Click on the Wi-Fi bar located at the right hand side of the taskbar
Click Network Settings > Wi-Fi > Network and Sharing Center
Select: Set up a new connection or network
Choose a connection option: Manually connect to a wireless network
Network name: FDU-Secure
Security type: WPA2-Enterprise
Encryption type: AES
Security Key: [BLANK]
Check Start this connection automatically
Click Next
Click Change connection settings
Go to Security tab > Click Settings
Check Verify the server’s identity by validating the certificate
Check Connect to these servers: radius.fdu.edu
Trusted Root Certification Authorities: AddTrust External CA Root
Notifications before connecting: Tell user if the server’s identity can’t be verified
This document outlines the university approved process for securely deleting Personal Information (PI) and Protected Health Information (PHI) after the PI or PHI has been encrypted.
Prerequisite
Eraser Portable® Secure Data Remove software needs to be installed on your computer. Please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to request the installation of this software. A member of USAN will assist with the installation and setup of the software.
Document Deletion Process
To securely delete an unencrypted version of a document that contain PI and/or PHI that has been encrypted, complete the following steps:
Find the “Secure Deletion” shortcut folder on your computer desktop screen
Cut and paste the unencrypted version of the file to be deleted into this folder
Find the “Eraser Portable” shortcut folder on your computer desktop screen and click to open the folder
Double Click on “EraserPortable.exe“. The screen below will appear
Click on the Green Run arrow to erase the file securely
A dialogue box will appear
Click “Yes“
When the deletion process completes, you will see a report appear
You may check your “Secure Deletion” folder to see if all documents have been erased
Outlook E-mail Deletion Process
To securely remove emails which contain PI and PHI from your Outlook client, complete the following steps:
Delete the email from your Inbox and/or Sent items folder
Delete the email from your Deleted Items
Go to “Recover Deleted Items“
Highlight Deleted Items Folder
Then go to Folder > Recover Deleted Items
Highlight email which requires permanent deleting and select “Purge Selected Items” and then click “OK“. Now message is permanently out of your email system
This document outlines the University approved process for securely encrypting Personally Identifiable Information (PII).
Prerequisite
7Zip software needs to be installed on the end user’s computer. Please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to request the installation of this software. If justification is needed, notify UTAC that 7Zip is needed to encrypt documents containing PII.
Process
Encrypting Files and Folders
To encrypt a single file, find the file in your directory (or where you have it saved).
Right click on the document (do not open the document)
On the drop down menu, Find 7zip
Click “Add to archive…“
When 7zip opens, there are three (3) settings which need to be changed:
Archive Format = Select zip from drop down
Encryption Method = select AES-256 from drop down
Check “show password” and type in a password that the user creates
Click “OK“
A 7Zip Archive with the encrypted document will now appear in your directory
NOTE: Do not utilize any password that you use to access internal systems. The password cannot be recovered if forgotten.
Editing Encrypted Files and Folders
When editing an encrypted file or folder, you must make sure that you leave the 7zip archive open. If you close the archive, you will be able to work on the document, but it will not save.
Opening an Encrypted File or Folder
To open an encrypted file or folder:
Right click on the 7Zip archive
On the drop down menu, find 7Zip
Click on the first “Open archive”
Click to open your document
Saving an Encrypted File or Folder
To save an encrypted file or folder:
Save the document as normal
Upon closing document, the 7Zip archive will prompt the user to save the changes
FDU’s VPN Client Software, is also known as the “Cisco AnyConnect Secure Mobility Client”.
Use any web browser (Google Chrome, Mozilla Firefox, Safari) to navigate to vpn.fdu.edu. Please refrain from using the Internet Explorer web browser when installing the FDU VPN Client
Select your role within the University from the Group pulldown menu and enter your NetID Information in the username and password fields (user@fdu.edu)
On the left-hand side menu, click on “AnyConnect“, then click on “Start AnyConnect”
Download the VPN applet by clicking on “Download for Windows” or “Download for macOS” depending on your operating system. The browser will then download the VPN software client. When finished downloading, click on the file and select “open” within your browser
Chrome
Firefox
Safari
The browser will open a new window asking for permission to download the applet, click on “Allow”. When finished downloading, double click on the file to open the installation package and start the installation process.
Follow the steps prompted to accept all changes and grant requested permissions to install FDU VPN software. Note, Java Runtime Environment software may also need to be installed. A copy of the software download will be prompted to be installed or can be accessed at java.com/en/download/
The installation will continue, and an icon for the “Cisco AnyConnect Secure Mobility Client” with a “lock” icon will appear in your system tray once the installation is complete
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Configuring The FDU VPN
Log into your computer
Launch the Cisco AnyConnect Secure Mobility Client from the Start Menu. Ensure the address “vpn.fdu.edu” is entered into the corresponding text box and then press the “Connect” button
Select your correct Group name on the dropdown menu, then enter your FDU NetID username and current FDU NetID password in the corresponding boxes. Click “OK“
Dropdown Options
Example for Employees
Example for Students
Ensure a successful connection was made by checking on your system tray at the bottom right portion of your screen, or if on macOS, the client application window will display a screen check over the lock icon
Windows
macOS
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Logging into The FDU VPN
The following instructions are the same for both Windows and macOS users.
Register with Duo MFA
If you are an existing Duo user, please skip to Step 2
For new Duo users, please follow the guide below for registering your DUO Account
Launch the “Cisco AnyConnect Secure Mobility Client” from the Start Menu or your Mac’s application folder if on macOS
Ensure the address “vpn.fdu.edu” is entered into the corresponding text box and then click the “Connect” button
Select your correct Group name on the dropdown menu
Enter your FDU NetID username and current FDU NetID password in the corresponding boxes. Click “OK”
Example for Employees
Example for Students
In response, you’ll receive the Duo challenge dialog box. To use the preferred method type push in the Answer: dialog box, then click “Continue“
Tap “Approve” on the Duo login request received at your phone
Ensure a successful connection was made by checking on your system tray at the bottom right portion of your screen, or if on macOS, the client application window will display a screen check over the lock icon
Windows
macOS
Additional DUO Information
Users with multiple registered Duo devices will need to enter push1 for their primary device or push2 for their backup device. If you are unsure which device is your primary or secondary device, open the Duo Mobile app on your mobile device, click Fairleigh Dickinson University and enter the passcode displayed.
Additional DUO Authentication Options
Type
Instructions
Push (Preferred)
Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Review the request and tap “Approve” to log in.
Have Duo call your phone to authenticate your login.(Users with multiple devices will need to include a number indicating desired device i.e. Phone2). This option is only available to Faculty, Staff and approved Students.
SMS
Have Duo text a passcode to your phone. (Users with multiple devices will need to include a number indicating desired device i.e. SMS2).
NOTE: This option is only available to Faculty, Staff and approved Students.
To access Forms, you will be directed to our SAMI Support Portal where you will be asked to log in using your NETID and authenticate using Duo. Once you click “Next,” you will be forwarded to samisupport.fdu.edu in a new window or tab.
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