secure

Accept a New Certificate for FDU-Secure Wireless Network

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FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. This is an evolving technology and occasionally, one of the changes made by FDU IT requires us to issue a new certificate. When this occurs, you will need to accept the certificate using the process below.

Note

Your process may vary slightly based on the version of the Operating System that your device is using.

SAMI Support

If you have any questions or concerns, please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMISupport provides the quickest and easiest access for IT support, you can always contact UTAC by phone (973)-443-8822 or email at fdutac@fdu.edu.

How to Accept the New Certificate for FDU-Secure Wireless

Windows
  1. Login to your Windows computer
  2. Go to the bottom right taskbar > Click on the “Networks” icon:
    • From the Networks list, select: “FDU-Secure
    • Click “Connect
  3. At the “Continue connection?” prompt, click “Connect
  1. Open your browser and test your Internet connection
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macOS
  1. Login to your Mac computer
  2. Go to top right menu bar > Click “Wi-Fi” icon:
    • From the Wi-Fi list, select: “FDU-Secure
    • Click “Join
  3. At the “Authenticating to network FDU-Secure” prompt, click “Continue
  1. Click “OK
  2. Open your browser and test your Internet connection
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iOS
  1. Login your iOS device (eg. iPhone)
  2. Go to your device’s Settings App > Select “Wi-Fi” > Select “FDU-Secure” > Click “Forget This Network
  3. Tap the “Back” button and select “Wi-Fi “once again to reload the available Wi-Fi networks:
    • From the Wi-Fi list, select: “FDU-Secure
    • Enter your complete FDU NetID as in the examples below: “username@fdu.edu, username@student.fdu.edu, username@alumni.fdu.edu”
    • Enter your FDU NetID Password
    • Click Join
  1. At the “Certificate” prompt, tap “Trust
  1. Open your browser and test your Internet connection
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Android
  1. Login to your Android Device
  2. Open the “Settings” Application > Select “Wi-Fi” > Select the Gear icon next to FDU-Secure
  1. Select “Forget This Network
  1. Select FDU-Secure from the Wi-Fi menu
  1. Select “EAP method” and select “PEAP” from the dropdown menu
  2. Enter your complete FDU NetID and password
  3. In the “CA Certificate” field, select “Use System Certificates
  4. In the Domain field, enter fdu.edu
  5. Enable “Auto Reconnect
  6. Tap “Connect
  1. Open your browser and test your Internet connection
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Connecting to FDU-Secure Wi-Fi

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FDU-Secure uses current encryption standards to connect to the FDU network via secure wireless traffic. As a result, FDU-Secure is the preferred method of accessing the on-campus Wireless network if you are Faculty, Student, or Staff member. To connect to the FDU-Secure Wireless Network, you will need an FDU NETID (username@fdu.edu or username@student.fdu.edu).

Below are the necessary steps to connect to the FDU-Secure Wireless Network, specified for various device types:

Windows
  1. Select the “Internet Symbol” located at the right-hand side of the “task bar”
  1. Select “FDU-Secure” from the pop-up menu
  1. Enter “FDU Net ID and Password” and press “OK”
  1. When prompted with “Continue connecting?” press “Connect”
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macOS
  1. Select the “Wi-Fi Symbol” located at the right-hand side of the “menu bar”
  1. Select “FDU-Secure” from the drop-down menu
  1. Enter “FDU Net ID and Password” and press “OK”
  1. When prompted with “Verify Certificate” press “Continue”
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iOS
  1. Select the “Wi-Fi” tab located in the “Settings” app
  1. Select “FDU-Secure” from the list of available networks
  1. Enter “FDU Net ID and Password” and press “Join”
  1. When prompted with “Certificate” press “Trust”
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Android
  1. Select the “Connections” tab located in the “Settings” app
  1. Press “Wi-Fi”
  1. Select “FDU-Secure” from the list of available networks
  1. Enter “FDU Net ID and Password”
  1. Press “CA certificate” then press “Use System Certificates” drop the drop down menu
  1. Input “fdu.edu” in the domain field and press “Connect”
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DUO Device Management Portal Guide

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This guide is designed to assist you in mastering both the classic and updated versions of the DUO Device Management Portal. It simplifies the process of modifying existing devices and integrating new ones into your multi-factor authentication setup.

Legacy DUO Device Management Portal

Accessing the legacy DUO Management Portal
  1. In a Desktop or Laptop browser visit the “DUO Management Portal“. You will be prompted to authenticate through SSO and complete the Multi-factor Authentication process

DUO Management Portal

  1. After authenticating you’ll see the DUO Management Portal. This is where you can enroll new devices, reactivate, edit, or delete your existing devices
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Default Authentication Options

If you authenticate with more than one device, you can specify which you would like to be the default.

  1. Click the “Default Device” drop-down menu and pick your default device for authentication. Click “Save” if you’re done making changes
  1. You can choose which authentication method you prefer to use when logging in by clicking on the “When I log in” drop-down menu
    • Ask me to choose an authentication method: it will prompt you to select an option every time you log in
    • Automatically send this device a DUO Push: it will automatically send a DUO Push to your default device
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Reactivate Duo Mobile
  1. Click on “Reactivate DUO Mobile” if you need to get DUO Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number.
  1. After answering some questions about your device, you’ll receive a new QR code to scan with your phone, which will complete the DUO Mobile activation process
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Change Device Name
  1. Click on “Change Device Name” to open up an interface to change the display name of your phone
  1. Type in the new name and click “Save
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Remove Device
  1. Click the “trash” icon button to delete a device
  1. Confirm that you want to remove the device by clicking on “Remove“. The device will be deleted. It will no longer be able to approve DUO authentication requests.

Note

You may not remove your last device. If you wish to remove it, first add another, then delete the original. If you are unable to delete a device, contact your administrator to have it removed.

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Add New Device

To add a new authentication device, click “Add another device” link on the right side of the DUO Prompt. You’ll be taken to the new device enrollment prompt

You can use the DUO Quick Start Guide for instructions on how to enroll a new device

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Updated DUO Device Management Portal

Accessing Updated Device Management in the DUO Universal Prompt

You can add additional verification methods, manage your existing devices, or reactivate DUO Mobile for DUO Push from the DUO Universal Prompt.

  1. When logging in to an application with the Universal Prompt Click the “Other Options” link on the authentication page to view your list of available methods
  1. Click on “Manage devices” at the end of the list to enter the device management portal
  1. You will be prompted to verify your identity by completing the DUO Multifactor Authentication process. Select your preferred authentication method from the listed options to continue
  • After approving a DUO authentication request you can see the Device Management Portal with all your registered devices.
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Add New Device

To add a new method of verifying your identity in DUO, click “Add a device” and follow the enrollment process described in the DUO Quick Start Guide, starting on Step 3.

The difference between adding a new device from the Device Management Portal and during first-time enrollment is that when you have finished enrolling the new device you return to the Device Management Portal to view all your registered devices, including the new one, instead of continuing to log into an application.

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Rename or Remove a Device
  1. Click the “Edit” button on the device you would like to rename or remove to view the drop down menu
    • Then click either “Rename” or “Delete
  1. When renaming a device, type the new name for your device, then click on “Rename” to save your changes
  1. When Deleting a device, confirm your selection to delete
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Reactivate DUO Mobile for an Existing Device

If you have replaced the phone you activated for DUO Push, you can reactivate DUO Push if you have the same phone number.

  1. Click on “I have a new phone” for the device you want to reactivate
  1. Click “Get Started” to continue
  1. Click on “Send me a passcode” or “Call my phone” then proceed to follow the instructions prompted to complete the reactivation process
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Reactivate DUO Mobile outside of the Device Management Portal
  1. Let the DUO Push authentication time out
  1. Click on the “I got a new phone” link shown in the Universal Prompt
  • If you still use the same phone number as you did when you first set up the phone to use DUO Push, then click or tap the “Text me a link” button
  • When the text message with the link arrives on your phone, tap it to automatically reactivate DUO Mobile on your phone to use DUO Push again. If you don’t have DUO Mobile installed be sure to install it before you try to open the activation link in the text message.
  • If you are using a different phone number than the one you first set up, then press on “I got a new number
  1. Press “Continue” to proceed to the DUO Device Management Portal, where you can complete the steps to “Adding a New Device and set up DUO Push on the new phone

Note

You will need to verify your identity with a different DUO verification method, so if you don’t have one available you will need to contact the Fairleigh Dickinson University Technical Assistance Center for help.

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DUO FAQ’s

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Two-factor Authentication

Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.

FAQ’s for DUO Authentication

    • DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
    • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
    • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.    You do not have to have a smartphone for this option.
    • Phone Call (Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
  • DUO is required for all FDU Staff, Faculty, and Students.

  • If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.

    • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.

     

    • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

     

  • Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.

  • The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.

  • If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the Fairleigh Dickinson University Technical Assistance Center (UTAC).  Each of the passcodes can only be used once and will expire in 7 days.

    NOTE: If you have lost your device, please report it to the Fairleigh Dickinson University Technical Assistance Center (UTAC).  We want to ensure someone else does not maliciously authenticate your account with your device.

  • DUO is available to all faculty,staff, and Students. At this time, DUO is not available to FDU retirees, past employees, or alumni.

  • Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.

  • DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service.  Examples of some websites that require DUO authentication are listed below.

    • WebAdvisior
    • WebCampus
    • Office365 (Office365.fdu.edu)
    • Blackboard
    • Zoom
  • You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.

    Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.

    iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:

    1. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
    2. Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
    3. Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.

    The steps that Push Troubleshooting performs automatically are as follows:

    • Check device settings.
    • Check internet connectivity.
    • Check that the device can contact Duo’s cloud service.
    • Attempts to send a test Duo Push notification.

    Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.

    If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.

    If you’ve tried the suggestions here but can’t get Duo Push working or reactivate your device yourself, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC).

  • Press the red “X to deny access to your account, then promptly change your FDU NetID password.

  • Yes! Visit the app store on your smartphone to download DUO Mobile.

    DUO for iOS >

    DUO for Android >

    NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.

    1. If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
    2. Choose your device from the list, and then click “Device Options” next to your phone.
    3. Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.

    If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).

    1. Login to FDU Self-Service Portal and enter the temporary passcode.
    2. Click on “Add a new device.”
    3. Once you complete adding your new device, please delete the device you are replacing.
  • Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.

    NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portal access your settings.)

    After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.

  • The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.

  •  A “bypass code” is a temporary passcode created by an administrator for a specific user to access a Duo-protected application. These are generally, used as “backup codes,” so that enrolled users who are having problems with their mobile devices (e.g., mobile service is disrupted, the device is lost or stolen, etc.) or who temporarily cannot use their enrolled devices (on a plane without mobile data services) can still access their Duo-protected systems.

    A user must have a valid Duo authentication device enrolled (like a phone or iPad) to use a bypass code to authenticate. Bypass codes are not intended as a user’s only 2FA method.

    Bypass codes expire after being used the allowed number of times, or after an administrator-defined amount of time. Once a bypass code is created, the timeout and allowed uses cannot be extended.

    If you need a Bypass code please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973) 443-8822 or email at fdutac@fdu.edu.

  • For additional support, please visit the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Last Modified:

DUO Quick Start Guide for Faculty and Staff

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DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.

Install DUO Mobile App

The DUO app is available for mobile phones and tablets. You can directly access the DUO Mobile Security App using these links:

Activate your DUO Account

Self-Service Portal Initiated DUO Activation

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iPadOS and Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

Note

If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue
Duo - Choose Platform
  1. Click “I have DUO Mobile installed”
  • If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone or Android, activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
  1. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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OKTA Initiated DUO Activation

Note

This step requires a Desktop or Laptop browser.

FDU NetID users who are logging into OKTA for the first time will be prompted to enroll using a browser or a client application that shows the interactive Duo web-based prompt.

  1. Click on “Enroll” to continue
  1. You will be redirected to verify with DUO MFA. Click on “Set up” then “Next” to continue

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices. For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Choose “DUO Mobile” as your verification method
  1. Select your country from the drop-down list and type your mobile phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App. Click on “Add phone number” to continue

Note

If you’re enrolling a tablet, don’t enter a phone number and click on “I have a tablet” instead

  1. Double-check that you entered your information correctly. Click on “Yes, it’s correct” to continue if the information is correct
  1. Click “Next” if you downloaded the DUO app as instructed in the first step
  • If you have not completed installing the DUO Mobile App please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Open the DUO Mobile app on your phone or tablet and add this account by scanning the QR code shown on-screen
  1. When you receive confirmation that DUO Mobile was added click “Continue

Note

If you aren’t able to scan the QR code, click on “Get an activation link instead” and then enter your email address to send the activation link to yourself. Open your email address on your Mobile device where you installed DUO Mobile. Follow the instructions in the email to activate the new account in DUO Mobile.

  1. Once the setup is completed, click on “Log in with DUO
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Authentication Options

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will automatically receive a DUO Push but will also have the choice to select from “Other Options“. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest form of authentication.

These are the different ways in which you can use DUO:

Duo Push

Once you have activated DUO Authentication, Duo will automatically send a DUO Push to your registered device. Open the notification on your device, and you’ll see a green checkmark and a Red “x“. Simply tap the “Green Checkmark” to approve the authentication request and gain access to your account.

VPN users select the number corresponding to Push or type “push“. Users with multiple devices will need to include a number indicating desired device i.e. push2.

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DUO Mobile Passcode

Once you have activated Duo Authentication, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

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Text Message Passcode (Faculty/Staff)

You can receive a one-time use code via text message. To get your one-time code click on “Text message passcode“. When you land on the text message page, it will show that a text message was just sent to you with a passcode.

VPN users select the number corresponding to SMS passcode or type “SMS“. Users with multiple devices will need to include a number indicating desired device i.e. sms2.

Note

These text message passcodes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

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Phone Call (Faculty/Staff)

Click the “Phone call” option and DUO will call your phone. Answer the phone call from DUO and follow the voice instructions to log in to the application.

VPN users select the number corresponding to Phone Call or type “phone“. Users with multiple devices will need to include a number indicating desired device i.e. phone2.

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Bypass Code

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

You can use the DUO Management Portal to easily edit and add new devices. For instructions on how to access the DUO Management Portal, follow the steps using the link below:

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DUO Quick Start Guide for Students

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DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install DUO Mobile App

The DUO app is available for Android, iOS and iPadOS. Use the links below to install DUO on your mobile device.

DUO Mobile App Setup

Activate your DUO Account

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device.  Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive DUO web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

Note

If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue“.
Duo - Choose Platform
  1. Click “I have DUO Mobile installed”
  • If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone, Android, and Windows Phone activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration
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Configure Device Options (Optional)
  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
  1. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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Authentication Options

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

DUO Management Portal

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For commonly asked questions on using DUO, please visit the link below:

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FDU Anywhere Tutorial

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FDU provides remote access to many of the software applications typically found in university computer labs.
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Index

What is FDU Anywhere?

FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.

FDU Anywhere

Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.

The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:

System & Network Requirements

System Requirements

FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:

  • Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
  • An internet connection
  • FDU NetID credentials

Note

The Cisco Scure Client VPN is required to access FDU Anywhere. FDU IT is working on removing this requirement and will send out a Tech Alert once this has been completed.

Tip

Your system hardware specifications may impact the performance of FDU Anywhere, such as systems with less than 8GB of memory.

Network Requirements

For the best experience, while using FDU Anywhere, your network should:

  • Have a download speed of at least 5Mb/s or more
  • If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
  • Have an upload speed of 5Mb/s or higher
  • An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
  • Wired network connections are preferred over Wi-Fi network connections whenever possible
  • Wired network connections are more stable and offer more bandwidth over Wi-Fi

For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.

Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.

VPN Applications and Connections

Warning Warning

The use of any VPN Software within FDU Anywhere is not allowed. Using a VPN client in FDU Anywhere may interrupt your session and disable your access for approximately 15 minutes.

Testing your Connection

Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.

To test your Internet connection speed, click the link below:

Internet Speed Test

Note

Fairleigh Dickinson University is not affiliated with Netflix. The link was provided as an aid to help determine your bandwidth.

Using FDU Anywhere

FDU Anywhere is available to all students and accessible by following the instructions below:

Accessing FDU Anywhere

  1. From any web browser, visit “anywhere.fdu.edu

FDU Anywhere

Tip

For the best overall experience using FDU Anywhere, Google Chrome is the browser of choice.

Note

The Cisco Scure Client VPN is required to access FDU Anywhere. FDU IT is working on removing this requirement and will send out a Tech Alert once this has been completed.

  1. Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere

General Lab

Note

When you login to the General Lab experience, it may take about 60 seconds to get to the desktop. This is because your profile is being created or loaded.

  1. The selected app or desktop opens in a new browser tab

Note

Depending on your screen resolution, your desktop experience view may differ from the picture above.

Log Out of FDU Anywhere

Logging out is a critical step in making sure others continue to be able to easily access FDU Anywhere services. To log out of FDU Anywhere, follow these steps:

  1. Single click the Windows “Start “Button
  2. Single click On your “Name
  3. Single click on “Sign Out
  1. On the upper left-hand side, click the “Hamburger” menu icon
  1. Single click on “Log Out
  1. Single click on “OK” to confirm Logout

You have now been logged out of FDU Anywhere.

Automatic Session Logout Policy

In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.

Accessing and Using OneDrive

There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required in order to use OneDrive within FDU Anywhere.

Setup and Initialization Process

Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:

  1. From the FDU Anywhere General Lab, single click on the “OneDrive” icon from the system tray
  1. Single click the “Sign In” button
  1. Enter your FDU NetID and single click “Next“. Follow the FDU standard single sign-on prompts to complete the login process
  1. Once the login process is completed, you will be asked to register your device or single click “OK
  1. It will take a moment to register the application, it will automatically proceed to the next screen
  1. Single click on “Done
  1. You have now successfully logged into OneDrive, single click “Next
  1. Microsoft OneDrive may prompt you to backup your folders, make sure you toggle “Desktop” and single click “Start Backup

Note

Backup up folders will ensure your data is backed up to Microsoft OneDrive. Any data not stored in Microsoft OneDrive will be deleted once you log out of your session or have been disconnected.

  1. A brief overview will be given on OneDrive, to begin, single click “Next
  1. When the tutorial is finished, single click “Later
  1. OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files

Using OneDrive

Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.

Zipping Files

if you need to zip files in order to submit them to Webcampus, please follow these instructions:

  1. Single click the file or folder

Note

For macOS users, you can use the “Two Finger” click method on the trackpad in order to initiate the right click. For additional information, please see the link below for “FDU Anywhere – Keyboard Shortcuts”.

  1. Right click on 7-zip then click “Add to Archive
  1. Change Archive Format to “zip” like in the picture below then click “OK” to zip your files

The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Alternate Way to Zip Files

  1. Click “Start” on the taskbar on the left-hand side
  2. Type “7zip” and 7-zip File Manager will appear. Click on “7-zip File Manager
  1. Click on “7-Zip File Manager
  2. Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top
  1. Change Archive Format to zip and then click “OK” to zip your files

The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.

Note

The zip archive could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Submitting Files to WebCampus

In order to successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox or Microsoft Edge web browser located on the desktop of FDU Anywhere.

In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:

Keyboard Shortcuts

Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.

Note

FDU Anywhere only allows copying from your personal computer into the FDU Anywhere desktop.

If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.

Copy files from Windows OS Devices

Windows OS to FDU Anywhere

  1. Highlight the text you want to copy from your computer
  2. Press “CTRL+C” to copy the selected text
  3. Move the cursor to the paste location in FDU Anywhere
  4. Press “CTRL+V” to paste the text
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Copy Files from Apple OS Devices

Your macOS to FDU Anywhere

  1. Highlight the text you want to copy from your computer
  2. Press “COMMAND+C “to copy the selected text
  3. macOS also supports “CTRL+C

Tip

You may find it easier to use CTRL + C when copying content to FDU Anywhere, so you don’t have to switch back and forth between COMMAND + CTRL.

  1. Move the cursor to the paste location in “FDU Anywhere
  2. Press “CTRL+V” to paste the text
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Note

The copy and paste functions DO NOT work across all applications and browsers, including the copying and pasting of images. This is a limitation inherent in browser clipboards. We recommend the Google Chrome web browser for optimal clipboard capabilities.

Getting Support

For additional support, open up a support request by clicking the link below:

SAMI Support

Network Optimization

If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.

Power-cycle your Modem / Router

Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.

Keep all your Local Components Up-to-date

Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.

Disconnect / Turn off any Devices that are not in use

Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.

Use an Ethernet Cable

Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.

Change your Wi-Fi Configuration

If a wired Ethernet connection is not possible or your device requires a wireless connection:

  • Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
  • Place your devices (such as a computer or smartphone) and your router closer to each other

Note

You may need to contact your internet service provider for help with rebooting your router and/or to configure your wireless settings correctly.

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Secure Deletion Steps for Personal Information

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Introduction

This document outlines the university approved process for securely deleting Personal Information (PI) and Protected Health Information (PHI) after the PI or PHI has been encrypted.

Prerequisite

Eraser Portable® Secure Data Remove software needs to be installed on your computer. Please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to request the installation of this software. A member of USAN will assist with the installation and setup of the software.

Document Deletion Process

To securely delete an unencrypted version of a document that contain PI and/or PHI that has been encrypted, complete the following steps:

  1. Find the “Secure Deletion” shortcut folder on your computer desktop screen
  2. Cut and paste the unencrypted version of the file to be deleted into this folder
  3. Find the “Eraser Portable” shortcut folder on your computer desktop screen and click to open the folder
  4. Double Click on “EraserPortable.exe“. The screen below will appear
  5. Click on the Green Run arrow to erase the file securely
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  1. A dialogue box will appear
  1. Click “Yes
  2. When the deletion process completes, you will see a report appear
  1. You may check your “Secure Deletion” folder to see if all documents have been erased

Outlook E-mail Deletion Process

To securely remove emails which contain PI and PHI from your Outlook client, complete the following steps:

  1. Delete the email from your Inbox and/or Sent items folder
  2. Delete the email from your Deleted Items
  3. Go to “Recover Deleted Items
  4. Highlight Deleted Items Folder
  1. Then go to Folder > Recover Deleted Items
  1. Highlight email which requires permanent deleting and select “Purge Selected Items” and then click “OK“. Now message is permanently out of your email system
  1. Finally, click “OK” on the following screen
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Secure Encryption Steps for Personal Information

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This document outlines the University approved process for securely encrypting Personally Identifiable Information (PII).

Prerequisite

7Zip software needs to be installed on the end user’s computer. Please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to request the installation of this software. If justification is needed, notify UTAC that 7Zip is needed to encrypt documents containing PII.

Process

Encrypting Files and Folders

To encrypt a single file, find the file in your directory (or where you have it saved).

  1. Right click on the document (do not open the document)
  2. On the drop down menu, Find 7zip
  3. Click “Add to archive…
  4. When 7zip opens, there are three (3) settings which need to be changed:
    • Archive Format = Select zip from drop down
    • Encryption Method = select AES-256 from drop down
    • Check “show password” and type in a password that the user creates
    • Click “OK
    • A 7Zip Archive with the encrypted document will now appear in your directory

NOTE: Do not utilize any password that you use to access internal systems. The password cannot be recovered if forgotten.

Editing Encrypted Files and Folders

When editing an encrypted file or folder, you must make sure that you leave the 7zip archive open. If you close the archive, you will be able to work on the document, but it will not save.

Opening an Encrypted File or Folder

To open an encrypted file or folder:

  1. Right click on the 7Zip archive
  2. On the drop down menu, find 7Zip
  3. Click on the first “Open archive”
  4. Click to open your document

Saving an Encrypted File or Folder

To save an encrypted file or folder:

  1. Save the document as normal
  2. Upon closing document, the 7Zip archive will prompt the user to save the changes
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Setting up and Accessing the FDU VPN Client

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Download and Install The FDU VPN Client

FDU’s VPN Client Software, is also known as the “Cisco AnyConnect Secure Mobility Client”.

  1. Use any web browser (Google Chrome, Mozilla Firefox, Safari) to navigate to vpn.fdu.edu. Please refrain from using the Internet Explorer web browser when installing the FDU VPN Client
  1. Select your role within the University from the Group pulldown menu and enter your NetID Information in the username and password fields (user@fdu.edu)
  1. On the left-hand side menu, click on “AnyConnect“, then click on “Start AnyConnect”
  1. Download the VPN applet by clicking on “Download for Windows” or “Download for macOS” depending on your operating system. The browser will then download the VPN software client. When finished downloading, click on the file and select “open” within your browser

Chrome

Firefox

Safari

The browser will open a new window asking for permission to download the applet, click on “Allow”. When finished downloading, double click on the file to open the installation package and start the installation process.

  1. Follow the steps prompted to accept all changes and grant requested permissions to install FDU VPN software. Note, Java Runtime Environment software may also need to be installed. A copy of the software download will be prompted to be installed or can be accessed using the link below:
  1. The installation will continue, and an icon for the “Cisco AnyConnect Secure Mobility Client” with a “lock” icon will appear in your system tray once the installation is complete
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Configuring The FDU VPN
  1. Log into your computer
  1. Launch the Cisco AnyConnect Secure Mobility Client from the Start Menu. Ensure the address “vpn.fdu.edu” is entered into the corresponding text box and then press the “Connect” button
  1. Select your correct Group name on the dropdown menu, then enter your FDU NetID username and current FDU NetID password in the corresponding boxes. Click “OK
Dropdown Options
Example for Employees
Example for Students
  1. Ensure a successful connection was made by checking on your system tray at the bottom right portion of your screen, or if on macOS, the client application window will display a screen check over the lock icon
Windows
macOS
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Logging into The FDU VPN

The following instructions are the same for both Windows and macOS users.

  1. Register with Duo MFA
  • If you are an existing Duo user, please skip to Step 2
  • For new Duo users, please follow the guide below for registering your DUO Account
  1. Launch the “Cisco AnyConnect Secure Mobility Client” from the Start Menu or your Mac’s application folder if on macOS
  1. Ensure the address “vpn.fdu.edu” is entered into the corresponding text box and then click the “Connect” button
  1. Select your correct Group name on the dropdown menu
  1. Enter your FDU NetID username and current FDU NetID password in the corresponding boxes. Click “OK
Example for Employees
Example for Students
  1. In response, you’ll receive the Duo challenge dialog box. To use the preferred method type push in the Answer: dialog box, then click “Continue
  1. Tap “Approve” on the Duo login request received at your phone
  1. Ensure a successful connection was made by checking on your system tray at the bottom right portion of your screen, or if on macOS, the client application window will display a screen check over the lock icon
Windows
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Additional DUO Information

Users with multiple registered Duo devices will need to enter push1 for their primary device or push2 for their backup device. If you are unsure which device is your primary or secondary device, open the Duo Mobile app on your mobile device, click Fairleigh Dickinson University and enter the passcode displayed.

Additional DUO Authentication Options

TypeInstructions
Push (Preferred)Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Review the request and tap “Approve” to log in.
PasscodeOpen the Duo Mobile App. Tap “Fairleigh Dickinson University” and the passcode will be displayed, or call the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a passcode.
PhoneHave Duo call your phone to authenticate your login.(Users with multiple devices will need to include a number indicating desired device i.e. Phone2). This option is only available to Faculty, Staff and approved Students.
SMSHave Duo text a passcode to your phone. (Users with multiple devices will need to include a number indicating desired device i.e. SMS2).

NOTE: This option is only available to Faculty, Staff and approved Students.

Additional Resources for Cisco DUO

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