FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. This is an evolving technology and occasionally, one of the changes made by FDU IT requires us to issue a new certificate. When this occurs, you will need to accept the certificate using the process below.
Note
Your process may vary slightly based on the version of the Operating System that your device is using.
How to Accept the New Certificate for FDU-Secure Wireless
Windows
Login to your Windows 10 computer
Go to the bottom right taskbar > Click on the “Networks” icon:
From the Networks list, select: “FDU-Secure“
Click “Connect“
At the “Continue connection?” prompt, click “Connect“
Open your browser and test your Internet connection
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macOS
Login to your Mac computer
Go to top right menu bar > Click “Wi-Fi” icon:
From the Wi-Fi list, select: “FDU-Secure“
Click “Join“
At the “Authenticating to network FDU-Secure” prompt, click “Continue“
Click “OK“
Open your browser and test your Internet connection
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iOS
Login your iOS device (eg. iPhone)
Go to your device’s Settings App > Select “Wi-Fi” > Select “FDU-Secure” > Click “Forget This Network“
Tap the “Back” button and select “Wi-Fi “once again to reload the available Wi-Fi networks:
From the Wi-Fi list, select: “FDU-Secure“
Enter your complete FDU NetID as in the examples below: “username@fdu.edu, username@student.fdu.edu, username@alumni.fdu.edu”
Enter your FDU NetID Password
Click Join
At the “Certificate” prompt, tap “Trust“
Open your browser and test your Internet connection
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Android
Login to your Android Device
Open the “Settings” Application > Select “Wi-Fi” > Select the Gear icon next to FDU-Secure
Select “Forget This Network“
Select FDU-Secure from the Wi-Fi menu
Select “EAP method” and select “PEAP” from the dropdown menu
Enter your complete FDU NetID and password
In the “CA Certificate” field, select “Use System Certificates”
In the Domain field, enter fdu.edu
Enable “Auto Reconnect“
Tap “Connect”
Open your browser and test your Internet connection
There are a few different ways to change your University NetID password. However, Computing Services strongly urges everyone to change their FDU NetID password using a provided Apple or Windows university computer.
The process for changing your FDU NetID password on macOS device differs from a windows device, so please follow the instructions provide for macOS computers below.
If you do not have a university-owned Apple or Windows laptop/desktop and cannot use a University lab computer, please follow the procedures described in “Using identity.fdu.edu Web Portal to Change your FDU NetID Password” below.
Please click on one of the links below for instructions on how to change your FDU NetID password:
Windows: Changing a FDU NetID Password on a University Computer
Note
You must already be logged into the machine when performing the password change process.
On FDU issued laptops, desktops, and lab machines, the FDU NetID password can be changed by pressing the “Ctrl+Alt+Del” button combination on the keyboard from any screen and selecting “Change a Password”
Now enter the following:
Your old or current password
Type in a new password
Retype the new password to confirm
Press the “Right Arrow” button to continue
Tip
The newly created FDU NetID password must meet the complexity requirements.
Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using a password that you have already used.
Once this has been done, you must lock and unlock the machine once to complete updating your password:
Press the “Ctrl+Alt+Del” keys combination again
Click “Lock”
Then log back in with your new password
Your FDU NetID password was changed successfully!
Note
Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.
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macOS: Changing a FDU NetID Password while ON CAMPUS using a University macOS Computer
Note
You must already be logged into the machine when performing the password change process.
Locate and then select the SSO extension “key” icon on the macOS menu bar
Select “Change Password…“
Enter your current FDU NetID password into the “Old Password” field
Choose and then enter a new FDU NetID password into the “New Password” field
Tip
The newly created FDU NetID password must meet the complexity requirements.
Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.
Enter your new FDU NetID password again into the “VerifyPassword” field
Select “Change Password“
When your password change is successful, you will be prompted, “Password change successful.” Click “OK” to confirm
Note
Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.
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macOS: Synchronizing your Password on a University Computer
Note
You must already be logged into the machine when performing the password change process.
Launch the Cisco AnyConnect Secure Mobility Client VPN or “FDU VPN” software and connect to FDU’s VPN Service. If you need to install the “FDU VPN” or need instructions on how to launch the VPN Client, please follow the link below before proceeding:
You will not be disconnected from FDU VPN after performing the NetID password change.
Locate and then select the SSO extension “Key” icon on the macOS menu bar
Select “Change Password…“
Enter your current FDU NetID password into the “Old Password” field
Choose and then enter a new FDU NetID password into the “New Password” field
Tip
The newly created FDU NetID password must meet the complexity requirements.
Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.
Enter your new FDU NetID password again into the “VerifyPassword” field
Select “Change Password“
When your password change is successful, you will be prompted, “Password change successful.” Click “OK” to confirm
Note
Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.
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Using “identity.fdu.edu” Web Portal to Change your FDU NetID Password
Adjunct professors, students, and anyone with a personal laptop/desktop/tablet device will use the FDU Identity Web Portal to change their NetID password.
If the user has an FDU issued or owned Microsoft Windows-based machine, they should always follow the procedures in “Changinga NetID Password while ON CAMPUS (Preferred Method) or “Changing a NetID Password while OFF-CAMPUS.” Changing your FDU NetID password through the identity.fdu.edu Web Portal while having an FDU issued or owned Microsoft Windows-based machine could cause temporary account lockouts and should only be used as a last resort. If lockout issues occur, please open up a service request with the Fairleigh Dickinson University Technical Assistance Center (UTAC), and they will be dealt with promptly.
Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:
Click on “Account Maintenance” on the top right hand of the web page
You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
Under Sign-In and Security, select “Change My Password”
Enter your current password
Enter a new password
Retype your new password to confirm
When finished, select “Change My Password”
Tip
The newly created FDU NetID password must meet the complexity requirements.
Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.
“Password successfully changed” will be displayed if your FDU NetID password was successfully changed
Note
Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.
Jabber for Windows has options where you can choose your Speaker, Microphone and Ringer/Alerts devices. The Speaker, Microphone, and Ringer/Alerts device settings are, by default, already chosen though your PC settings. This article describes how to arrange devices on the advanced page.
Setting Method
Start Jabber for Windows application and after the sign-in, select the cog’s drop-down menu, File > Options.
On the left side of the options screen, select the audio and click the Advanced > > button on the bottom right.
From the Advanced audio options window, PC’s defaulted devices are selected. The check on the right side of the audio devices represents the devices that you are currently using.
To change the order of preference, select the headset you want to use and click the arrow button on the right-hand side to move your preference.
Example is that of the Speaker but the Microphone and Ringer/Alerts preferences can also be changed the same way.
Set your preferred headset to the top, click the Apply button on the bottom right and close with OK. The setup is now complete.
In this example, the Plantronics headset device is chosen to be the top choice.
Example of when the Headset is connected to your Computer
For the device that is connected and in use becomes highlighted and will also have an indication of a check.
When I am connected to the FDU VPN or Cisco AnyConnect Adapter, I am unable to print documents while working from home.
Cause
While connected to the FDU VPN network, you are unable to access any local printers or network devices / services to help protect your computer from various threats while working outside of the FDU Campus Network.
Resolution
In order to Print, please disconnect from the VPN client, and once your documents have printed, reconnect.
Tip
Print jobs will continue to queue while you’re connected to the FDU VPN and will print when you disconnect from the VPN.
You can also connect a USB cable from the printer to your laptop, where available, and you can remain on the FDU VPN and print anything you need.
SAMI Support requires a valid NetID and password, as well as DUO multi-factor authentication in order to access. Once the portal is accessed, you have the ability to generate a new ticket, review existing or closed tickets & view the IT Knowledgebase for information that can assist you with resolving problems. The SAMI Support portal can be accessed by using the link below.
If you need to open a request and cannot access SAMI Support for any of the reasons below, please complete this request form or contact the Fairleigh Dickinson University Technical Assistance Center (UTAC). A member of the IT support team will assist you via phone call or email.
I do not have a valid University issued NetID
I am not able to authenticate through DUO
I have not set up my DUO account
I am a vendor without a University issued NetID
I am an admitted student
I am a newly hired employee or adjunct
My FDU account is locked
I need my Net ID password reset and have already attempted to do that through identity.fdu.edu
If you are scheduled to attend class using Zoom and you run into technical difficulties, here are some steps you can take.
Common Fixes for Zoom Connection Issues
Do. Not. Panic. This shift to distance learning is a sudden change. We will do everything we can to support your learning
Try your best to progress through the steps and troubleshooting resources below. Join when you are able. You can use the chat or hand-raising function once you join the class to let the faculty know if you have questions.
Try to exit Zoom and open it again
Try to restart your device and re-open Zoom
Check that you do not have pop-ups blocked. Also check that you have “allowed” the Zoom browser extension to operate, if needed
Try on a different device, if you have access to one. If you do not have access to a different device, proceed to step 6
If you still cannot access Zoom after taking these steps, please contact theUniversity Technical Assistance Center (UTAC) with a description of the problem (e.g., error message that you received). Please also bring the issue to the attention of your instructor so they can let you know what you missed in the class session that you were unable to attend
To access Forms, you will be directed to our SAMI Support Portal where you will be asked to log in using your NETID and authenticate using Duo. Once you click “Next,” you will be forwarded to samisupport.fdu.edu in a new window or tab.
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