As a staff or faculty member, you can request a Headset for the new Cisco IP Unified Communications system.
Use the link below to access the “CDW Premium Page” for Fairleigh Dickinson University Voice Services.
This site will provide information, product offerings, and contract pricing regarding headsets that are compatible with Cisco 8000 Series phones (Models 8811 and 8851). Follow the steps as noted on the web page to select a suitable headset.
After you obtain a quote for the specified equipment, you will need to complete the purchase process as usual.
Below you can download the manuals for the FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.
For users utilizing Model 8845 Video Phones in conjunction with the Helios Door Entry system, please refer to the documentation for Model 8851 for information on basic features. The Video Phones enable users to see who is requesting entry when notified by the Helios System.
This guide is designed to assist you in mastering both the classic and updated versions of the DUO Device Management Portal. It simplifies the process of modifying existing devices and integrating new ones into your multi-factor authentication setup.
Legacy DUO Device Management Portal
Accessing the legacy DUO Management Portal
In a Desktop or Laptop browser visit the “DUO Management Portal“. You will be prompted to authenticate through SSO and complete the Multi-factor Authentication process
After authenticating you’ll see the DUO Management Portal. This is where you can enroll new devices, reactivate, edit, or delete your existing devices
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Default Authentication Options
If you authenticate with more than one device, you can specify which you would like to be the default.
Click the “Default Device” drop-down menu and pick your default device for authentication. Click “Save” if you’re done making changes
You can choose which authentication method you prefer to use when logging in by clicking on the “When I log in” drop-down menu
Ask me to choose an authentication method: it will prompt you to select an option every time you log in
Automatically send this device a DUO Push: it will automatically send a DUO Push to your default device
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Reactivate Duo Mobile
Click on “Reactivate DUO Mobile” if you need to get DUO Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number.
After answering some questions about your device, you’ll receive a new QR code to scan with your phone, which will complete the DUO Mobile activation process
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Change Device Name
Click on “Change Device Name” to open up an interface to change the display name of your phone
Type in the new name and click “Save“
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Remove Device
Click the “trash” icon button to delete a device
Confirm that you want to remove the device by clicking on “Remove“. The device will be deleted. It will no longer be able to approve DUO authentication requests.
Note
You may not remove your last device. If you wish to remove it, first add another, then delete the original. If you are unable to delete a device, contact your administrator to have it removed.
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Add New Device
To add a new authentication device, click “Add another device” link on the right side of the DUO Prompt. You’ll be taken to the new device enrollment prompt
You can use the DUO Quick Start Guide for instructions on how to enroll a new device
Accessing Updated Device Management in the DUO Universal Prompt
You can add additional verification methods, manage your existing devices, or reactivate DUO Mobile for DUO Push from the DUO Universal Prompt.
When logging in to an application with the Universal Prompt Click the “Other Options” link on the authentication page to view your list of available methods
Click on “Manage devices” at the end of the list to enter the device management portal
You will be prompted to verify your identity by completing the DUO Multifactor Authentication process. Select your preferred authentication method from the listed options to continue
After approving a DUO authentication request you can see the Device Management Portal with all your registered devices.
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Add New Device
To add a new method of verifying your identity in DUO, click “Add a device” and follow the enrollment process described in the DUO Quick Start Guide, starting on Step 3.
The difference between adding a new device from the Device Management Portal and during first-time enrollment is that when you have finished enrolling the new device you return to the Device Management Portal to view all your registered devices, including the new one, instead of continuing to log into an application.
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Rename or Remove a Device
Click the “Edit” button on the device you would like to rename or remove to view the drop down menu
Then click either “Rename” or “Delete“
When renaming a device, type the new name for your device, then click on “Rename” to save your changes
When Deleting a device, confirm your selection to delete
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Reactivate DUO Mobile for an Existing Device
If you have replaced the phone you activated for DUO Push, you can reactivate DUO Push if you have the same phone number.
Click on “I have a new phone” for the device you want to reactivate
Click “Get Started” to continue
Click on “Send me a passcode” or “Call my phone” then proceed to follow the instructions prompted to complete the reactivation process
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Reactivate DUO Mobile outside of the Device Management Portal
Let the DUO Push authentication time out
Click on the “I got a new phone” link shown in the Universal Prompt
If you still use the same phone number as you did when you first set up the phone to use DUO Push, then click or tap the “Text me a link” button
When the text message with the link arrives on your phone, tap it to automatically reactivate DUO Mobile on your phone to use DUO Push again. If you don’t have DUO Mobile installed be sure to install it before you try to open the activation link in the text message.
If you are using a different phone number than the one you first set up, then press on “I got a new number“
Press “Continue” to proceed to the DUO Device Management Portal, where you can complete the steps to “Adding a New Device“and set up DUO Push on the new phone
Note
You will need to verify your identity with a different DUO verification method, so if you don’t have one available you will need to contact the Fairleigh Dickinson University Technical Assistance Center for help.
Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.
DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.” These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.
Phone Call (Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.
Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
Passcodes via SMS(Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.
Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.
The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.
If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the Fairleigh Dickinson University Technical Assistance Center (UTAC). Each of the passcodes can only be used once and will expire in 7 days.
Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.
DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service. Examples of some websites that require DUO authentication are listed below.
You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.
Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.
iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:
Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.
The steps that Push Troubleshooting performs automatically are as follows:
Check device settings.
Check internet connectivity.
Check that the device can contact Duo’s cloud service.
Attempts to send a test Duo Push notification.
Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.
If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.
NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.
If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
Choose your device from the list, and then click “Device Options” next to your phone.
Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.
If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).
Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.
NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portalaccess your settings.)
After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.
The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.
A “bypass code” is a temporary passcode created by an administrator for a specific user to access a Duo-protected application. These are generally, used as “backup codes,” so that enrolled users who are having problems with their mobile devices (e.g., mobile service is disrupted, the device is lost or stolen, etc.) or who temporarily cannot use their enrolled devices (on a plane without mobile data services) can still access their Duo-protected systems.
A user must have a valid Duo authentication device enrolled (like a phone or iPad) to use a bypass code to authenticate. Bypass codes are not intended as a user’s only 2FA method.
Bypass codes expire after being used the allowed number of times, or after an administrator-defined amount of time. Once a bypass code is created, the timeout and allowed uses cannot be extended.
If you need a Bypass code please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973) 443-8822 or email at fdutac@fdu.edu.
DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.
Install DUO Mobile App
The DUO app is available for mobile phones and tablets. You can directly access the DUO Mobile Security App using these links:
In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner
Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.
Click “Start setup” to begin enrolling your device
Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iPadOS and Android tablets
Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
Double-check that you entered it correctly, check the box, and click “Continue“
Note
If you’re enrolling a tablet you aren’t prompted to enter a phone number.
Choose your device’s operating system and click “Continue“
Click “I have DUO Mobile installed”
If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
Activating the app links it to your account so you can use it for authentication
On iPhone or Android, activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
The “Continue” button is clickable after you scan the barcode successfully
Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
Once activated click “Continue” to complete registration
Configure Device Options (Optional)
You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone
With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.
Tip
We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.
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OKTA Initiated DUO Activation
Note
This step requires a Desktop or Laptop browser.
FDU NetID users who are logging into OKTA for the first time will be prompted to enroll using a browser or a client application that shows the interactive Duo web-based prompt.
Click on “Enroll” to continue
You will be redirected to verify with DUO MFA. Click on “Set up” then “Next” to continue
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices. For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.
Choose “DUO Mobile” as your verification method
Select your country from the drop-down list and type your mobile phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App. Click on “Add phone number” to continue
Note
If you’re enrolling a tablet, don’t enter a phone number and click on “I have a tablet” instead
Double-check that you entered your information correctly. Click on “Yes, it’s correct” to continue if the information is correct
Click “Next” if you downloaded the DUO app as instructed in the first step
If you have not completed installing the DUO Mobile App please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
Open the DUO Mobile app on your phone or tablet and add this account by scanning the QR code shown on-screen
When you receive confirmation that DUO Mobile was added click “Continue“
Note
If you aren’t able to scan the QR code, click on “Get an activation link instead” and then enter your email address to send the activation link to yourself. Open your email address on your Mobile device where you installed DUO Mobile. Follow the instructions in the email to activate the new account in DUO Mobile.
Once the setup is completed, click on “Log in with DUO“
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Authentication Options
With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will automatically receive a DUO Push but will also have the choice to select from “Other Options“. Review the options below to determine what works best for you.
Tip
We recommend the push notification to your smartphone, it’s the easiest form of authentication.
These are the different ways in which you can use DUO:
Duo Push
Once you have activated DUO Authentication, Duo will automatically send a DUO Push to your registered device. Open the notification on your device, and you’ll see a green checkmark and a Red “x“. Simply tap the “Green Checkmark” to approve the authentication request and gain access to your account.
VPN users select the number corresponding to Push or type “push“. Users with multiple devices will need to include a number indicating desired device i.e. push2.
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DUO Mobile Passcode
Once you have activated Duo Authentication, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
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Text Message Passcode (Faculty/Staff)
You can receive a one-time use code via text message. To get your one-time code click on “Text message passcode“. When you land on the text message page, it will show that a text message was just sent to you with a passcode.
VPN users select the number corresponding to SMS passcode or type “SMS“. Users with multiple devices will need to include a number indicating desired device i.e. sms2.
Note
These text message passcodes do not expire, and they are valid until used. You do not have to have a smartphone for this option.
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Phone Call (Faculty/Staff)
Click the “Phone call” option and DUO will call your phone. Answer the phone call from DUO and follow the voice instructions to log in to the application.
VPN users select the number corresponding to Phone Call or type “phone“. Users with multiple devices will need to include a number indicating desired device i.e. phone2.
How Do I Change Settings or Enroll Another Device?
You can use the DUO Management Portal to easily edit and add new devices. For instructions on how to access the DUO Management Portal, follow the steps using the link below:
DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.
Install DUO Mobile App
The DUO app is available for Android, iOS and iPadOS. Use the links below to install DUO on your mobile device.
In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.
Click “Start setup” to begin enrolling your device
Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
Double-check that you entered it correctly, check the box, and click “Continue“
Note
If you’re enrolling a tablet you aren’t prompted to enter a phone number.
Choose your device’s operating system and click “Continue“.
Click “I have DUO Mobile installed”
If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
Activating the app links it to your account so you can use it for authentication
On iPhone, Android, and Windows Phone activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
The “Continue” button is clickable after you scan the barcode successfully
Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
Once activated click “Continue” to complete registration
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Configure Device Options (Optional)
You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone
With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.
Tip
We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.
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Authentication Options
There are two ways you can use DUO:
Push Notification
Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “GreenCheckmark” to gain access.
Passcodes
You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.
How Do I Change Settings or Enroll Another Device?
To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.
FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.
Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.
The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:
FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:
Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
An internet connection
FDU NetID credentials
Tip
Your system hardware specifications may impact the performance of FDU Anywhere, such as systems with less than 8GB of memory.
Network Requirements
For the best experience, while using FDU Anywhere, your network should:
Have a download speed of at least 5Mb/s or more
If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
Have an upload speed of 5Mb/s or higher
An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
Wired network connections are preferred over Wi-Fi network connections whenever possible
Wired network connections are more stable and offer more bandwidth over Wi-Fi
For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.
Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.
VPN Applications and Connections
Warning
The use of any VPN Software within FDU Anywhere is not allowed. Using a VPN client in FDU Anywhere may interrupt your session and disable your access for approximately 15 minutes.
Testing your Connection
Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.
To test your Internet connection speed, click the link below:
For the best overall experience using FDU Anywhere, Google Chrome is the browser of choice.
Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere
General Lab
Note
When you login to the General Lab experience, it may take about 60 seconds to get to the desktop. This is because your profile is being created or loaded.
The selected app or desktop opens in a new browser tab
Note
Depending on your screen resolution, your desktop experience view may differ from the picture above.
Log Out of FDU Anywhere
Logging out is a critical step in making sure others continue to be able to easily accessFDU Anywhere services. To log out of FDU Anywhere, follow these steps:
Click the Windows “Start” button
Click your “Name“
Click “Sign Out“
On the upper left-hand side, click the “Hamburger” menu icon
Click “Log Out“
Click “OK” to confirm Logout
Automatic Session Logout Policy
To help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.
There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required to use OneDrive within FDU Anywhere.
Setup and Initialization Process
Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:
From the FDU Anywhere General Lab, single click on the “OneDrive” icon found on the Windows desktop
Enter your FDU NetID and click “Next”
Follow the FDU standard single sign-on prompts to complete the login process
Note
Your FDU NetID may already be filled in, just click Sign in.
You have successfully logged into OneDrive, click “Next“
Microsoft OneDrive may prompt you to backup your folders, click “Next” to skip this step
A brief overview will be given on OneDrive, to begin, click “Next“
When the tutorial is finished, click “Later“
OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files
Using OneDrive
Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving, and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.
if you need to zip files to submit them to Webcampus, please follow these instructions:
Click the file or folder
Note
For macOS users, you can use the “Two Finger” click method on the trackpad in order to initiate the right click. For additional information, please see the link below for “FDU Anywhere – Keyboard Shortcuts”.
Click on 7-zip then click “Add to Archive“
Change Archive Format to “zip” like in the picture below, then click “OK” to zip your files
The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder. You can then email or upload your file to your professor.
Alternate Way to Zip Files
Click “Start” on the taskbar on the left-hand side
Type “7zip” and click on 7-zip File Manager that appears
Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top
Change “Archive Format” to “zip” and then click “OK” to zip your files
The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.
Note
The zip archive could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.
Submitting Files to WebCampus
To successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox, or Microsoft Edge web browser located on the desktop of FDU Anywhere.
To submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:
Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.
Note
FDU Anywhere only allows copying from your personal computer into the FDU Anywhere desktop.
If you cannot copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.
Copy files from Windows OS Devices
Windows OS to FDU Anywhere
Highlight the text you want to copy from your computer
Press “CTRL+C” to copy the selected text
Move the cursor to the paste location in FDU Anywhere
Press “CTRL+V” to paste the text
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Copy Files from Apple OS Devices
Your macOS to FDU Anywhere
Highlight the text you want to copy from your computer
Press “COMMAND+C “to copy the selected text
macOS also supports “CTRL+C“
Tip
You may find it easier to use CTRL + C when copying content to FDU Anywhere, so you don’t have to switch back and forth between COMMAND + CTRL.
Move the cursor to the paste location in “FDU Anywhere“
Press “CTRL+V” to paste the text
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Note
The copy and paste functions DO NOT work across all applications and browsers, including the copying and pasting of images. This is a limitation inherent in browser clipboards. We recommend the Google Chrome web browser for optimal clipboard capabilities.
If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.
Power-cycle your Modem/Router
Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.
Keep all your Local Components Up-to-date
Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.
Disconnect/Turn off any Devices that are not in use
Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.
Use an Ethernet Cable
Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.
Change your Wi-Fi Configuration
If a wired Ethernet connection is not possible or your device requires a wireless connection:
Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
Place your devices (such as a computer or smartphone) and your router closer to each other
Note
You may need to contact your internet service provider for help with rebooting your router and/or to configure your wireless settings correctly.
FDU’s Single Sign-On (SSO) experience has been improved and OKTA is the primary Single Sign-On provider. OKTA will replace our “Legacy” SSO login page for all applications over time.
OKTA SSO Login Page
New and existing FDU NetID users who are logging into OKTA for the first time will need to finish setting up their multifactor authentication with DUO.
Enter your FDU NetID and click “Next“
Enter your FDU NetID Password and click “Sign In”
For existing users with DUO configured please skip to step 4. For new users please click “Setup” then “Enroll” to continue the process
For instructions on setting up DUO for the first time, refer to our “Quick Start Guide“
FDU’s VPN Client Software, is also known as the “Cisco AnyConnect Secure Mobility Client”.
Use any web browser (Google Chrome, Mozilla Firefox, Safari) to navigate to vpn.fdu.edu. Please refrain from using the Internet Explorer web browser when installing the FDU VPN Client
Select your role within the University from the Group pulldown menu and enter your NetID Information in the username and password fields (user@fdu.edu)
On the left-hand side menu, click on “AnyConnect“, then click on “Start AnyConnect”
Download the VPN applet by clicking on “Download for Windows” or “Download for macOS” depending on your operating system. The browser will then download the VPN software client. When finished downloading, click on the file and select “open” within your browser
Chrome
Firefox
Safari
The browser will open a new window asking for permission to download the applet, click on “Allow”. When finished downloading, double click on the file to open the installation package and start the installation process.
Follow the steps prompted to accept all changes and grant requested permissions to install FDU VPN software. Note, Java Runtime Environment software may also need to be installed. A copy of the software download will be prompted to be installed or can be accessed using the link below:
The installation will continue, and an icon for the “Cisco AnyConnect Secure Mobility Client” with a “lock” icon will appear in your system tray once the installation is complete
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Configuring The FDU VPN
Log into your computer
Launch the Cisco AnyConnect Secure Mobility Client from the Start Menu. Ensure the address “vpn.fdu.edu” is entered into the corresponding text box and then press the “Connect” button
Select your correct Group name on the dropdown menu, then enter your FDU NetID username and current FDU NetID password in the corresponding boxes. Click “OK“
Dropdown Options
Example for Employees
Example for Students
Ensure a successful connection was made by checking on your system tray at the bottom right portion of your screen, or if on macOS, the client application window will display a screen check over the lock icon
Windows
macOS
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Logging into The FDU VPN
The following instructions are the same for both Windows and macOS users.
Register with Duo MFA
If you are an existing Duo user, please skip to Step 2
For new Duo users, please follow the guide below for registering your DUO Account
Launch the “Cisco AnyConnect Secure Mobility Client” from the Start Menu or your Mac’s application folder if on macOS
Ensure the address “vpn.fdu.edu” is entered into the corresponding text box and then click the “Connect” button
Select your correct Group name on the dropdown menu
Enter your FDU NetID username and current FDU NetID password in the corresponding boxes. Click “OK”
Example for Employees
Example for Students
In response, you’ll receive the Duo challenge dialog box. To use the preferred method type push in the Answer: dialog box, then click “Continue“
Tap “Approve” on the Duo login request received at your phone
Ensure a successful connection was made by checking on your system tray at the bottom right portion of your screen, or if on macOS, the client application window will display a screen check over the lock icon
Windows
macOS
Additional DUO Information
Users with multiple registered Duo devices will need to enter push1 for their primary device or push2 for their backup device. If you are unsure which device is your primary or secondary device, open the Duo Mobile app on your mobile device, click Fairleigh Dickinson University and enter the passcode displayed.
Additional DUO Authentication Options
Type
Instructions
Push (Preferred)
Push a login request to your phone (if you have Duo Mobile installed and activated on your iOS or Android device). Review the request and tap “Approve” to log in.
Have Duo call your phone to authenticate your login.(Users with multiple devices will need to include a number indicating desired device i.e. Phone2). This option is only available to Faculty, Staff and approved Students.
SMS
Have Duo text a passcode to your phone. (Users with multiple devices will need to include a number indicating desired device i.e. SMS2).
NOTE: This option is only available to Faculty, Staff and approved Students.
The Single Number Reach (SNR) feature allows users to answer incoming calls to their extension on either their desktop IP phone or at a remote destination, such as a mobile phone. Users can pick up active calls on either the desktop phone or the remote phone without losing the connection. This enables callers to dial a single number to reach the user.
To access Forms, you will be directed to our SAMI Support Portal where you will be asked to log in using your NETID and authenticate using Duo. Once you click “Next,” you will be forwarded to samisupport.fdu.edu in a new window or tab.
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