Information

What is the Law?

If you produce or distribute videos in the United States, your content may be subject to federal regulations regarding accessibility for the deaf and hard of hearing. The rules are adapting to the digital age.

Transcription and Closed Captioning

All video projects produced by Multimedia Services must be closed captioned and transcribed. Captions appear onscreen simultaneously with the audio and video and follows the same timing. It exists within the video player. A transcript is the same word-for-word content as captions, but presented in a separate document, whether it is a text file, word processing document, PDF, or web page.

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What is B-Roll?

B-Roll is supplemental footage inserted as a cutaway under narration or interview that helps tell the story. It can be used to introduce a segment or to cover a speaker’s audio or video miscues.

Acquiring B-Roll

Multimedia Services has a significant amount of b-roll, however, there are projects that are so specific that we will not have the exact material required. In these situations, the producer will need to schedule a day(s) to acquire the footage. In some cases, scenarios may need to be created. If students are involved in the scenario(s) a signed release form will be needed. If b-roll needs to be recorded off campus, permits may be required.

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Best Practices for Securing Your Zoom Virtual Classroom

Resources for: Faculty
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Zoom comes pre-stocked with numerous security features designed to control online classrooms, prevent disruption, and help educators effectively teach remotely. Here are some best practices for securing your virtual classroom using Zoom.

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The Process

Once a project is completed, an invoice will be generated that accurately reflects the predetermined cost associated with the production. An e-mail will be sent to the initial contractor of the production, and a GL account number will be requested to be added to the invoice and sent to Finance to complete the transfer.

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Two-factor Authentication

Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.

Common FAQ’s for Duo Authentication

  • What are my authentication options?
    • DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
    • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
    • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.    You do not have to have a smartphone for this option.
    • Phone Call
    • (Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
  • Is DUO Mandatory?

    DUO is required for all FDU Staff, Faculty, and Students.

  • What are Passcodes?

    If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.

    • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.

     

    • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

     

    • Temporary Passcodes – If you do not have your device with you, you can obtain temporary passcodes by calling the University Technical Assistance Center (UTAC) at (973)-443-8822. Each of the passcodes can only be used once, and will expire in 7 days.
  • What does “Remember This Device for 60 Days” mean?

    Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.

  • How does “Remember This Device for 60 Days” work?

    The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.

  • Forgot your device?

    If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the University Technical Assistance Center (UTAC) at (973)-443-8822.  Each of the passcodes can only be used once and will expire in 7 days.

    NOTE: If you have lost your device, please report it to the University Technical Assistance Center (UTAC) at (973)-443-8822.  We want to ensure someone else does not maliciously authenticate your account with your device.

  • Who can use DUO?

    DUO is available to all faculty,staff, and Students. At this time, DUO is not available to FDU retirees, past employees, or alumni.

  • Can I use DUO without using Wi-Fi or Cellular data?

    Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.

  • What Applications are Using DUO?

    DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service.  Examples of some websites that require DUO authentication are listed below.

    • WebAdvisior
    • WebCampus
    • Office365 (Office365.fdu.edu)
    • Blackboard
    • Zoom
  • I have stopped receiving push notifications on DUO Mobile.

    You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.

    Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.

    iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:

    1. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
    2. Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
    3. Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.

    The steps that Push Troubleshooting performs automatically are as follows:

    • Check device settings.
    • Check internet connectivity.
    • Check that the device can contact Duo’s cloud service.
    • Attempts to send a test Duo Push notification.

    Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.

    If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.

    If you’ve tried the suggestions here but can’t get Duo Push working or reactivate your device yourself, please contact the University Technical Assistance Center (UTAC) at (973)-443-8822.

  • What if I get a notification that someone is trying to access my account, but I didn’t request it?

    Press the red “X to deny access to your account, then promptly change your FDU NetID password.

  • Is the DUO smartphone app available for iOS (iPhone / iPad) and Android devices?

    Yes! Visit the app store on your smartphone to download DUO Mobile.

    DUO for iOS >

    DUO for Android >

    NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.

  • What if I get a new smartphone or device?
    1. If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
    2. Choose your device from the list, and then click “Device Options” next to your phone.
    3. Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.

    If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).

    1. Login to FDU Self-Service Portal and enter the temporary passcode.
    2. Click on “Add a new device.”
    3. Once you complete adding your new device, please delete the device you are replacing.
  • Can I have DUO on more than once device?

    Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.

    NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portal access your settings.)

    After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.

  • What can the DUO app access on my smartphone?

    The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.

Still have Questions about DUO?

Contact our University Technical Assistance Center (UTAC) at (973)-443-8822 with any additional questions.

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Cisco Unified Communications Headset Selection and Pricing

Resources for: Faculty Staff
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As a staff or faculty member, you can request a Headset for the new Cisco IP Unified Communications system.

Below you will find PDF’s containing headset offerings and the pricing sheet.

Note: With the selection of a headset, please note which Cisco phone model your headset will being connecting to.

The prices on this sheet have been pre-negotiated with our vendor. A quote is not needed to place an order for one of the approved headsets. Only approved headsets can be attached to Unified Communications devices.

Any questions, please contact Megan Kogut at (203)-851-7083

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Cisco Unified Communications Phone System Manuals

Resources for: Faculty Staff
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Below you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Florham and Metro

Vancouver

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FDU has a number of technology enhanced classrooms that are capable of video/computer projection. To find out if your classroom is on this list please review the charts below for your campus:

Metropolitan Campus Technology Chart

Tip

Scroll left to right on the chart if viewing on a Mobile device or in Desktop preview mode. To view the full chart, rotate your Mobile device into landscape mode. On Desktop, press the full screen button (icon with expanding arrows inside of a circle) on the top right of the article header.

Building NameProjector Enabled RoomsDVD/VCR Combo RoomsSpeaker EnabledEcho 360HDMI JackSmartboard
Becton Hall202YesYes Laser
Becton Hall205Yes Yes Laser
Becton Hall208YesYes Laser
Becton Hall302Only DVD Yes YesYes
Becton Hall304Only DVD Yes YesYes
Becton Hall305 Yes Yes
Becton Hall306 Yes Yes
Becton Hall402 Yes Laser
Becton Hall403/404 (LED Screen)Yes Yes YesYes
Becton Hall405 Yes Laser
Becton Hall406 Yes Laser
Becton Hall407 Yes Laser
Becton Hall408 Yes Laser
Becton Hall Conference Room307
Dickinson Hall1104YesYes Laser
Dickinson Hall1128YesYes Yes
Dickinson Hall1129YesYes Yes
Dickinson Hall1142YesYes Laser
Dickinson Hall1143Yes Yes Yes
Dickinson Hall1144Yes Yes Laser
Dickinson Hall1148 Yes
Dickinson Hall1149YesYes Yes
Dickinson Hall1150YesYes Yes
Dickinson Hall1151YesYes Laser
Dickinson Hall1152 (LED Television)YesYes Yes
Dickinson Hall1153 (LED Televison)YesYes Yes
Dickinson Hall1165 (LED Televison)YesYes Yes
Dickinson Hall1170 (LED Television)YesYes Yes
Dickinson Hall2135YesYesYesLaser
Dickinson Hall2137Yes Yes Yes
Dickinson Hall2177YesYes Laser
Dickinson Hall2178YesYesYesLaserYes
Dickinson Hall2230Yes Yes Laser
Dickinson Hall2249 Yes YesYes
Dickinson Hall2262Individual DVD & VCR Yes
Dickinson Hall2263 Yes Laser
Dickinson Hall4468Yes Laser
Dickinson Hall4469YesYes Laser
Dickinson Hall4473YesYes Laser
Dickinson Hall4475Yes Yes Laser
Dickinson Hall5504YesYes Laser
Dickinson Hall5506YesYes Laser
Dickinson Hall5509 Laser
Dickinson Hall5520 Yes Laser
Dickinson Hall5523 Yes Yes
Dickinson Hall5529YesYes Laser
Dickinson Hall5534YesYes Laser
Dickinson Hall – Conference Room1191 Laser
Dickinson Hall – Conference Room2245 YesYesLaser
Dickinson Hall – Continuing Education1127YesYes Laser
Dickinson Hall (Lab A)2163 Yes Laser
Dickinson Hall (Lab B)2164 Yes Laser
Edward Williams Building201 Yes Yes
Edward Williams Building202 Yes Yes
Edward Williams Building203 Yes
Edward Williams Building204 YesYes Yes
Edward Williams Building205 Yes Laser
Edward Williams Building206 Yes Laser
Edward Williams Building207 Yes Yes
Edward Williams Building209 Yes Laser
Edward Williams Building301 Yes Laser
Edward Williams Building302 Yes Laser
Edward Williams Building303 Yes Laser
Edward Williams Building304 Yes Laser
Edward Williams Building305 Yes Laser
Edward Williams Building308 Yes Laser
Edward Williams Building309 Yes Laser
Edward Williams BuildingCommons 1YesYes Laser
Edward Williams BuildingCommons 2YesYes Laser
Edward Williams BuildingAuditoriumYesYes Laser
Giovatto LibraryWriting Lab Yes Laser
Giovatto LibraryWLB 3YesYes Laser
Giovatto LibraryWLB 4YesYes Laser
Giovatto LibraryAuditoriumYesYes
Giovatto LibraryWLB 1 (LED Screen)YesYes (TV Speakers)
Giovatto LibraryWLB2 (LED Screen)YesYes (TV Speakers)
Multipurpose RoomYesYesYes Laser
Muscarelle105Yes Yes Laser
Muscarelle202YesYes
Muscarelle203Yes Yes Laser
Muscarelle204 Yes Laser
Muscarelle205YesYes Yes
Muscarelle206Yes Yes Yes
Muscarelle207L Yes Laser
Muscarelle207RYesYes Yes
Robison Annex100Yes Yes Laser
Robison Annex101YesYes Laser
Robison Annex203Yes Yes Yes
Robison Annex204YesYes Yes
Robison Annex205Yes Yes Laser
Robison Annex300 Yes Laser
Robison Annex301 Yes Yes
Robison Annex303 Yes Laser
Robison Annex304YesYes Laser
Robison Annex305 Yes Laser
Robison Hall23BYesYes Laser
Robison Hall501
Robison Hall503 Laser
Rutherford RoomYesYesYes Laser
University Hall TheatreLED ScreenYes
University HallFront Lab Yes Laser
University HallBack Lab Yes Laser
University HallMultimedia Lab YesYes Laser
Williams Hall Yes
Williams Hall102YesYes Laser
Williams Hall107YesYes Laser
Williams Hall201 Yes Laser
Williams Hall202 Yes Laser
Williams Hall203 Yes Laser
Williams Hall206 Yes Laser
Williams Hall207 Yes Yes
Wilson AuditoriumYesYesYes Laser

Florham Campus Technology Chart

Tip

Scroll left to right on the chart if viewing on a Mobile device or in Desktop preview mode. To view the full chart, rotate your Mobile device into landscape mode. On Desktop, press the full screen button (icon with expanding arrows inside of a circle) on the top right of the article header.

Building NameProjector Enabled RoomsDVD/VCR Combo RoomsSpeaker EnabledEcho 360HDMI JackSmartboard
Dreyfuss Building102YesYes Laser
Dreyfuss Building103YesYes Laser
Dreyfuss Building104YesYes Laser
Dreyfuss Building105YesYes Laser
Dreyfuss Building106YesYes Laser
Dreyfuss Building107YesYes Laser
Dreyfuss Building121Yes Laser
Dreyfuss Building125YesYes Laser
Dreyfuss Building206 Yes Yes
Dreyfuss Building207 Yes Yes
Dreyfuss Building208 Yes Yes
Dreyfuss Building209YesLaser
Dreyfuss Building210 Yes Yes
Dreyfuss Building211
Dreyfuss Building212
Dreyfuss Building213
Dreyfuss BuildingTheater
Hennessey Room 1Yes Yes Yes
Hennessey Room 2Yes Yes Yes
LibraryLibrary ClassroomYes Yes Laser
Mansion11YesYes Laser
Mansion12Yes Yes Laser
Mansion13YesYes Laser
Mansion17Yes Yes Laser
Mansion30Yes Yes Laser
Mansion33Yes Yes Yes
Mansion35Yes Yes Laser
Mansion36YesYes Yes
Mansion38YesYes Laser
Moninger 105 Just DVDYesYesYesYes
Moninger 106 Just DVDYesYesYesYes
Moninger 107YesJust DVDYes Laser
Moninger 113Yes Yes Yes
Moninger 118 Just DVDYesYesLCD ScreenYes
Moninger 119 Just DVDYesYesLCD ScreenYes
Moninger 205 Yes
Moninger 206 Yes
Moninger 210 Yes
Moninger 228YesYesLaser
OrangerieYes Yes Yes
Science Building1 Yes Yes
Science Building3 Yes
Science Building6 Yes
Science Building7Yes Yes Yes
Science Building9 Yes Yes
Science Building11Yes Yes Laser
Science Building15A Yes Yes
Science Building17YesYes Yes
Science Building18 Yes Yes
Science Building19 Yes Laser
Student CenterSammartino RoomYes Yes Yes
Student CenterFlorham RoomYes Yes Yes
Student CenterWroxton RoomYesYes
Student CenterBottle Hill Room
Twombly LoungeYesYesYes Laser
Zen Building102YesYes Laser
Zen Building103YesYes Laser
Zen Building104YesYes LCD Panel
Zen Building105YesYes
Zen Building106YesYes
Zen Building107YesYes Yes
Zen Building108YesYes Yes
Zen Building109YesYes Laser
Zen Building110DVD onlyYes LCD PanelYes
Zen Building202YesYes Yes
Zen Building203YesYes Yes
Zen Building204Yes Yes Yes
Zen Building205YesYes Yes
Zen Building206YesYes LCD Panel
Zen Building207Yes Yes Yes
Zen Building208DVD onlyYes LCD PanelYes
Zen Building209YesYes Yes
Zen Building210 Laser
Zen Building211 YesYes Yes
Zen Building212 YesYes Yes

If you need assistance, please reach out to the help desk by calling (973)-443-8822 or via E-mail at fdutac@fdu.edu.

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Backup Alert Email Notifications

Code42 will send users an email alert notifying of any incomplete backups of their devices.

  • The Code42 email alert will be sent from Code42 for Enterprise <noreply@code42.com>
  • The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to Code42 for 5 calendar days. The email will look like the example below:

Code42 Backup Alert Email Notification

What to do if you get a backup alert

After receiving a Code42 backup alert email, you should locate the device the email specifies in need of backup. The Code42 device name will be listed in the Subject: line and Computer Name: line of the Code42 backup alert email. To locate the name of a Code42 device, left-click the Code42 “C” symbol icon in the Windows System Tray, also referred to as the notification area.

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

For macOS users left-click Code42 “C” symbol icon on the macOS icon menu bar. The Code42 device name will be displayed in the console. Ensure the Code42 application displays the same name as the Code42 backup alert email you received.

This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 “C” symbol icon

Code42 Device Name

After locating the correct specified device stated in the Code42 backup alert email, force a backup of the device by performing the following:

  1. Left-click the “Code42” System Tray or macOS menu bar Icon
This image has an empty alt attribute; its file name is Code-42-Tray-Icon.svg

Code42 Icon

  1. Left-click “Run backup now

Note

The backup may take some time to complete. This depends on the length of time since Code42’s last complete backup and the amount of new data needed to be backed up.

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The FDU computer labs provide a safe and welcoming study space for our users. The computer labs provide access to technological resources such as: current specialty software applications for a variety of majors, access to online libraries for research, internet access, and print services. Our labs are also available to faculty for instruction in both technology-intensive and non-intensive majors. The computer labs are also used as a venue for various workshops and university programs. The lab hours are flexible to meet the needs of both resident students and commuter students. The lab operations also provide on-campus work opportunities for our students to develop their skills and offer customer service and technical support to our campus community.

FDU Computer Labs Provide:

  • A conducive learning space that enables students to develop the skills necessary for collaboration and teamwork.  
  • Hands on experience with current hardware and software applications used for a variety of majors.
  • Students access to the same technology resources for the purposes of research, printing, and producing professional work.
  • Customer service and on-site technical support from our student staff.
  • Access and opportunities for students to develop their computer skills.
  • Interactive learning opportunities between faculty and students;  theory and application in one setting under the supervision of faculty with the support of student staff.
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