FDU

Accessing an FDU Email Account on a Mobile Device Using the Outlook App

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The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

Outlook App on Apple iOS and Android Mobile Devices
  1. Use the links below to install the Outlook app onto your mobile device.
Android Play Store
Apple App Store
  1. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”
Android
Android
iOS
  1. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.
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Adding a FDU Email Account to a Mobile Device’s Native ‘Mail’ App

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These instructions demonstrate adding an FDU email account to an Apple mobile device’s native Apple “Mail” app. Unfortunately, adding an FDU email account on an Android OS mobile device’s native “Mail” app is currently unsupported by FDU IT support. Information regarding adding an FDU email account to an Android OS mobile device via the Outlook App can be found below for Android OS mobile device users.

Note:

The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). FDU IT supports and advises using this method due to the program’s robustness and integration of all Microsoft 365 features. A link with instructions for the Outlook app on mobile devices can be found at the bottom of this page.

Setting up your FDU Email Account in the Mail app on iOS
  1. Go to the “Settings” app
  1. Tap “Mail
  1. Tap “Accounts
  1. Tap “Add Account” and then select or tap “Microsoft Exchange
  1. Enter your FDU email address and a description of your email account in the corresponding text boxes. Please note that the default description name for the account will be ‘Exchange’ if left unchanged. Tap “Next” to continue
  1. Tap “Sign In
  1. Enter your FDU email address and password. Tap “Sign In” to continue
  1. For security purposes, all applications which use FDU’s Single Sign-On require Duo Two-Factor Authentication (2FA). After entering your FDU NetID login credentials, Duo requires you to complete a method of second-factor authentication
  1. Choose the FDU NetID account information you want to synchronize or access on your iOS mobile device by toggling the choices on/off. Tap “Save” to continue
  1. Your FDU email account has successfully been added to your iOS mobile device
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Setting up your FDU Email Account on Android OS

Due to the multiple Android OS mobile device manufacturers (Samsung, Google, or LG) each having their own native ‘Mail’ app, email setup and features differ depending on the manufacturer of the Android OS devices. For this reason, it is best practice to use the Microsoft ‘Outlook’ app found in the Google Play Store. Follow the instructions below to set up Outlook on Android OS.

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DUO Remember Me

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The “remember me” option is displayed by Duo when you sign in with FDU NetID on the web. After providing your second factor for authentication, Duo will present you with a prompt asking if you would like to have this device remembered for future logins. Selecting “Yes, this is my device” sets the “remember me” status for Duo.

Use the “remember me” option to reduce how often you have to sign in with two-factor authentication (2FA) on the same web browser. It’s safe to use on trusted computers and lasts for 30 days.

Refer to our Duo Quick Start Guide below for instructions on using the “remember me” option within the context of the overall sign-in experience.

Use “remember me” on trusted computers

The “remember me” option is safe to use on computers and devices that you can trust to protect your browser. Examples include managed workstations at work, lab computers that require you to sign in, and personal computers, laptops, tablets, and mobile devices that protect your browser from use by others.

Do not use “remember me” on public or shared computers Do not use “remember me” on public or shared computers

The “remember me” option shouldn’t be used on computers and devices that don’t protect your browser, such as public or shared computers, and computers you don’t sign in to and cannot lock to protect your browser.

FAQ

What is the “remember me” option?

The “remember me” option is a feature of Duo that tells your browser to remember that you have confirmed your identity using your 2FA device. If you confirm that “Yes, this is my device” when authenticating with Duo, you won’t have to use your 2FA device as often on that browser. For example, if you use it on your computer at work, it reduces how often you have to sign in with 2FA at work; but your laptop at home will still ask you to sign in with 2FA.

Why would I want to use it?

The “remember me” option saves you time and reduces distraction by reducing how often you have to use your 2FA device. If you routinely use the Duo callback method, it also saves the FDU money in telephony costs.

Is “Remember Me” safe? Doesn’t it defeat the purpose of 2FA?

The “remember me” option is safe to use on computers and devices that you can trust to protect your browser. It doesn’t defeat the purpose of 2FA because the convenience it provides is limited to each computer and browser that you choose to use it on. If you or anyone else tries to sign in with your FDU NetID on a different computer or browser, 2FA will be required.

How long does it last?

The “remember me” option lasts 30 days. It saves a secure cookie on your browser to track the time until you need to use your 2FA device again. If your browser clears cookies this will remove “remember me” until you re-select it.

Why is the “remember me” duration 30 days?

30 days is the current “remember me” duration because it is often enough to remind you that 2FA is turned on, but not so often to be annoying. While some institutions use shorter or longer durations, 30 days is a common duration at peer institutions.

How do I clear it on my current browser?

If the “remember me” option is enabled on the browser you’re using right now, clear your cookies for duosecurity.com. To clear it on other browsers, repeat this process on each of them.

How do I reset it on a browser I no longer control?

If you enabled the “remember me” option on a browser you no longer control, Please open a support ticket by clicking Support at the top of the page, or visiting samisupport.fdu.edu.

Note

When FDU IT resets your “remember me”, it will clear it on all your browsers, including those you no longer control. Once it has been reset, you can enable it again on your current browser(s).

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Troubleshooting

I’m using the “remember me” option, and I still have to use my 2FA device more often than every 30 days. Why is that?

Some system owners require you to reauthenticate with 2FA every time you access their systems for security, regardless of using the “remember me” option (workday for example). This can increase how often you have to sign in with 2FA. If you find you are regularly asked for 2FA on some sites despite the “remember me” option, but not other websites this is likely the cause. Other contributing factors include how many different computers you use, how many different browsers you use on these computers, whether or not you use the “remember me” option on all of them, how your browsers are configured to use cookies, and how often you clear your browser cookies.

Why do some system owners override the “remember me” option and reauthenticate me every time I sign in?

System owners decide to reauthenticate you based on what institutional and personal data they need to protect, and what threats and risks they need to guard against. Some of them reauthenticate you because they are concerned about unauthorized access from unattended browser sessions, and forcing you to reauthenticate is one way to re-establish that it’s you.

Why isn’t the “remember me” option working for me? Are there things that prevent it from working correctly?

The “remember me” option requires the use of browser cookies, so it may not work as expected in these circumstances:

  • You are accessing a site that overrides the “remember me” option
  • You cleared your browser cookies
  • You started using a different browser
  • You started using a different computer or device
  • You are using a private browsing mode
  • You disabled the use of browser cookies
  • Your browser doesn’t allow cookies to be saved
  • You use a browser extension that blocks cookies
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Installing Software On My University Laptop

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To help protect the University’s computers and networks from cyber threats, FDU OIRT is implementing Application Control with privilege management. This feature provides all users with rights to install applications as needed while continuing to protect resources from unknown and malicious risks.

All software is typically installed from a setup file. Any setup file for an application should only be downloaded from the developer’s official site. For example, to install Google Chrome, the setup file should only be downloaded from Google’s official site (www.google.com).

Any setup file on a USB drive, CD drive, or any other removable media should only be installed if provided directly from the developer or other credible source.

Windows

By default, the setup file will be located within the Downloads folder

C:\users\yourusername\downloads\

In order to install software on a university laptop with Windows, follow the process defined below:

  1. Right-click the setup file for the application to be installed
  2. Click “Run with Administrative Privileges (Audited)” on the setup file
  1. Provide a valid reason for installation and use of the application in the space provided and press “Continue

The application will now be installed with administrative privileges.

Note

While off-campus, the option to “Run with Administrative Privileges (Audited)” may not be present. Please connect to FDU VPN, lock the machine by pressing “Window Key” + L and re-login. The feature should then be available. If this feature is not available while on-campus, please click the “Support” button above for further assistance.

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macOS

By default, the app installer file will be located within the Downloads folder

Users > YourUserName > Downloads

  1. Launch the FDU Self Service Portal app located in the Applications folder
  1. Click on “* I need to install software
  1. Click the “Allow Install” button
  1. Click “Thank you.” when prompted

Note:

It may take 15 seconds or more for the above prompt to be presented after clicking the “Allow Install” button from step 3.

  1. Launch the application installer for the software package you want to install on your MacBook

Your macOS application will now be installed with administrative privileges.

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Wireless Guest Account Creation

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Fairleigh Dickinson University regularly hosts on-campus visitors requiring access to our wireless network. As a security measure, in order to provide access to our Network, an FDU faculty member, staff member, or student must sponsor the guest(s) that they are providing access to. The sponsor takes responsibility for the Internet usage of their guests and ensures that they adhere to FDU’s Acceptable Use Policy for Computer Usage.

Choosing the Correct Account Type

  • Accounts can be created for up to 8 days
  • The sponsor can manage accounts (extend time, delete, suspend or reset password)
  • Account creation requires a valid FDU NetID to create
  • A single Guest Account (Known Guest) can be created or generic accounts (5 devices per account with the ability to create 10 generic accounts at once) can be created through this function

For events that will have a large audience, a Group Account may be needed. If you are a faculty or staff member and you require this account type, please create a sponsored guest account and then create a UTAC ticket. This can be accomplished by contacting the Fairleigh Dickinson University Technical Assistance Center (UTAC)

Please provide UTAC with the following information:

  • Guest account name
  • The name that you would like to use for your Group account
  • Faculty/staff sponsor name, contact number and e-mail address
  • Location for the event (Building, Room, Classroom, etc.)
  • Time and date of the event

Once the ticket is created, OIRT (Office of Information Resource Technology) will contact you within 3 business days to complete the Group account activation.

EduRoam

Fairleigh Dickinson is a member of Eduroam (education roaming) which provides secure, world-wide roaming access service for the international research and education community. If your guest is coming from another Higher Education institution that is also a member of Eduroam, they will not require an FDU guest account. Instead, they can gain access to our Network simply by logging into the eduroam network with their regular credentials.

(Available on Metro and Florham Campus Only)

Creating and Managing an FDU Wireless Guest Account

Creating a FDU Wireless Guest Account
  1. Log into access.net.fdu.edu using your NetID and password
  1. Click the “Generic” or “Known Guest” button
  • Generic – This option allows you to create up to 10 accounts concurrently without entering your guest’s information
  • Known Guest – This option allows you to create an account with guest information. You need to input the guest’s “First name”, “Last name”, “Email address”, and “Phone number”. You also need to enter your own FDU email address
  1. If you have selected “Generic”, enter the number of accounts that you would like to create (maximum of 10)
  1. The remaining instructions are for both known guests and generic accounts. Choose how long you want the guest account to be active
  • First Option – Click the box next to “End of business day” if your guest only requires access through the end of the day
  • Second Option – Type the number of days required in the “Duration” box (maximum of 8). The “From Date” and “To Date” will automatically change based on the requested duration
  • Optional – If needed, you can select an exact date and time for the guest account access to begin and end (24:00 format)
  1. Click the “Create” button
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Managing a FDU Wireless Guest Account
  1. Log into access.net.fdu.edu using your NetID and password
  1. Click the “Manage Accounts” tab
  1. Check the box next the account that you would like to update. You can now use the following administrative functions
  • Edit: Modify any information entered during account creation
  • Resend: Print or email the account username and password
  • Extend: Add additional time to the account. The maximum total duration of 8 days will still apply
  • Delete: Immediately delete the account
  • Reset Password: This will reset the password and either print or email the new password
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Support

For additional support, please contact the University Technical Assistance Center (UTAC)

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