FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. This is an evolving technology and occasionally, one of the changes made by FDU IT requires us to issue a new certificate. When this occurs, you will need to accept the certificate using the process below.

How to Accept the New Certificate for FDU-Secure Wireless

1. Login to your Windows computer
2. Go to the bottom right taskbar > Click on the “Networks” icon:
   • From the Networks list, select: “FDU-Secure“
   • Click “Connect“
3. At the “Continue connection?” prompt, click “Connect“

4. Open your browser and test your Internet connection

1. Login to your Mac computer
2. Go to top right menu bar > Click “Wi-Fi” icon:
   • From the Wi-Fi list, select: “FDU-Secure“
   • Click “Join“
3. At the “Authenticating to network FDU-Secure” prompt, click “Continue“

4. Click “OK“
5. Open your browser and test your Internet connection

1. Login your iOS device (eg. iPhone)
2. Go to your device’s Settings App > Select “Wi-Fi” > Select “FDU-Secure” > Click “Forget This Network“
3. Tap the “Back” button and select “Wi-Fi “once again to reload the available Wi-Fi networks:
   • From the Wi-Fi list, select: “FDU-Secure“
   • Enter your complete FDU NetID as in the examples below: “username@fdu.edu, username@student.fdu.edu, username@alumni.fdu.edu”
   • Enter your FDU NetID Password
   • Click Join

4. At the “Certificate” prompt, tap “Trust“

5. Open your browser and test your Internet connection

1. Login to your Android Device
2. Open the “Settings” Application > Select “Wi-Fi” > Select the Gear icon next to FDU-Secure

3. Select “Forget This Network“

4. Select FDU-Secure from the Wi-Fi menu

5. Select “EAP method” and select “PEAP” from the dropdown menu
6. Enter your complete FDU NetID and password
7. In the “CA Certificate” field, select “Use System Certificates”
8. In the Domain field, enter fdu.edu
9. Enable “Auto Reconnect“
10. Tap “Connect”

11. Open your browser and test your Internet connection

The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

1. Use the links below to install the Outlook app onto your mobile device.

2. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”

3. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In”

4. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication

5. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.

These instructions demonstrate adding an FDU email account to an Apple mobile device’s native Apple “Mail” app. Unfortunately, adding an FDU email account on an Android OS mobile device’s native “Mail” app is currently unsupported by FDU IT support. Information regarding adding an FDU email account to an Android OS mobile device via the Outlook App can be found below for Android OS mobile device users.

1. Go to the “Settings” app

2. Tap “Mail”

3. Tap “Accounts”

4. Tap “Add Account” and then select or tap “Microsoft Exchange”

5. Enter your FDU email address and a description of your email account in the corresponding text boxes. Please note that the default description name for the account will be ‘Exchange’ if left unchanged. Tap “Next” to continue

6. Tap “Sign In”

7. Enter your FDU email address and password. Tap “Sign In” to continue

8. For security purposes, all applications which use FDU’s Single Sign-On require Duo Two-Factor Authentication (2FA). After entering your FDU NetID login credentials, Duo requires you to complete a method of second-factor authentication

9. Choose the FDU NetID account information you want to synchronize or access on your iOS mobile device by toggling the choices on/off. Tap “Save” to continue

10. Your FDU email account has successfully been added to your iOS mobile device

Due to the multiple Android OS mobile device manufacturers (Samsung, Google, or LG) each having their own native ‘Mail’ app, email setup and features differ depending on the manufacturer of the Android OS devices. For this reason, it is best practice to use the Microsoft ‘Outlook’ app found in the Google Play Store. Follow the instructions below to set up Outlook on Android OS.

FDU offers cellular phones to Faculty and Staff members when approved by a Vice President or Officer of the University.

Mobile Communication Device Request Form

To place an order for a cellular phone (new or for an existing phone upgrade), please fill out the form below:

Mobile Communication Device Request Form

Approved accessories, such as a case, screen protector, charging cable and plug, will be provided with the purchase of a new phone.

Fairleigh Dickinson University’s Cellular Policy can be reviewed below:

This article offers a detailed, step-by-step guide, on how to change your NETID password directly from your Mac using the Jamf Connect and how to synchronize this updated NETID password with your Mac’s user account password.

Changing and Syncing your NET ID Password on your Mac

1. Click on the “FDU shield icon” located in the top right of your screen’s menu bar

2. Select “Change Password at FDU Identity“

3. Sign in to the “FDU Identity Portal” that opens up

4. Scroll to “Change My Password” section and enter your old password and new password in the appropriate fields. Then click the “Change My Password” button

5. You will see the password successfully changed in the red bar when successful. Click “Done“

6. Enter your “FDU NetID” and “Password” in the corresponding fields. Click “Sign In”

7. Enter your old password in the “Local Password” prompt and click “Sync” to synchronize the new password with your Mac’s login password

Synchronizing NETID Password with your Mac Password

If you changed your NETID password outside of your FDU Mac, you will be prompted automatically to sync your password to your Mac’s password the next time you are connected to the internet. You will first need to log in to the machine using your old password and then proceed with the synchronization following the steps below.

1. The following dialog box will appear once you are connected to the internet automatically. Enter your “FDU NetID” and “Password” and click “Sign In”

2. Enter your old password in the “Local Password” prompt and click the “Sync” button to synchronize the new password with your Mac’s login password

With Cisco Unified Communications call forwarding, you have the ability to forward all of your incoming calls to another phone number. This can be useful in the event that you need to work from home or temporarily work from a different office.

1. To activate call forwarding, press “Forward All” while the phone is still on the hook
2. To forward off campus, enter 3 then 1 and the 10-digit number.
   Example: (3 1 201 555 1212)
3. To forward on campus, enter the 4-digit campus extension
   Example: (5555)
4. A message will briefly appear on your phone’s screen to let you know that calls are now being forwarded
5. With forwarding enabled, the onscreen “Forward All” button will now read as “Forward Off”

The call forwarding process is also explained in your phone’s Quick Reference Guide.

This short and easy to use document explains many essential UC features including conference calls, call transferring and voicemail.

If you are unable to be by your FDU phone, and you need to set up Call Forwarding, you can do this through our Self-Service portal.

1. You must have an NWN Cloud Self-Service account in order to modify your preferences. If you have one already, proceed to step 3 otherwise continue to step 2
2. Visit SAMI Support to open a ticket and gain access to your NWN Cloud Self-Service Portal for the first time. While SAMI Support offers the quickest and easiest way to get IT support, you can also reach out to UTAC by phone at (973)-443-8822 or via email at fdutac@fdu.edu. The Voice Services team will handle your request, and once it’s processed, you can proceed to step 3
3. Visit the self-service portal at fdu-selfcare.nwncloud.com
4. Enter your full NETID@fdu.edu in the login field. Example: (SmithR@fdu.edu)
5. Enter your NWN Cloud account password and click “Enter“
6. Next click on your Name on the top right of the screen. Hover over the drop-down menu and click “My Account”

• Under “Web Password” un-click the checkbox to set a custom password. When done, click “Apply” in the top right corner

7. Once logged in, click “My Call Forwards“

8. Input the phone number you wish to forward to then click “Apply“
   • To forward off campus, enter 3 then 1 and the 10-digit number.
     Example: (3 1 201 555 1212)
   • To forward on campus, enter the 4-digit campus extension
     Example: (5555)

Below you can download the manuals for the FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

Florham and Metro

Vancouver

Model 8811 Download

Initial Voice Mail Set-Up from Your Own Campus Extension

From your desk phone:

1. Press the message button on your phone instrument.
2. Enter your Mailbox ID, this is your 4 digit extension.
3. Enter the temporary PIN 13579 followed by the # sign.
4. Listen to the prompts to set-up your voicemail greeting.

Initial Voice Mail Set-Up from Off Campus

When off campus, you can setup your voicemail system by dialing your campus’ assigned voicemail number:

• Florham Campus: (973)-443-8100
• Metropolitan Campus: (201)-692-7600
• Vancouver Campus: (604)-648-4485

Follow these instructions to log into and setup your voicemail:

1. Press 1 to access the voicemail system.
2. When prompted enter your ID, this is your 4 digit extension.
3. Enter the temporary PIN 13579 followed by the # sign.
4. Listen to the prompts to set-up your voicemail greeting.

Accessing Voicemail On Campus

• Press the message button on your phone instrument.
• Enter your Mailbox ID, this is your 4 digit extension.
• Enter your 5 digit PIN followed by the # sign.

Accessing Voicemail Off Campus

You can access your voicemail when off campus by dialing your campus’ assigned voicemail phone number:

• Florham Campus: (973)-443-8100
• Metropolitan Campus: (201)-692-7600
• Vancouver Campus: (604)-648-4485

Follow these instructions to log into your voicemail:

1. Press 1 to access the voicemail system.
2. When prompted enter your ID, this is your 4 digit extension.
3. Enter your 5 digit PIN followed by the # sign.

Accessing Your Voicemail from Another Extension

Dial the voicemail extension 8100, 7600 or 4485.

1. Press 1 to access the voicemail system.
2. When prompted enter your ID, this is your 4 digit extension.
3. Enter your 5 digit PIN followed by the # sign.

Changing Voicemail Messages & Passcodes

When you first set up your mailbox, you record a greeting, your name and select a passcode. The set-up options allows you to change these at any time. You should update your greeting(s) regularly to let callers know whether you’re in or out of the office. Your voicemail message should always be appropriate, so callers will feel confident in leaving messages. And, of course, boxes should be emptied daily, if not more frequently.

When the University or your department closes you should always redo your voicemail message making the caller aware that the University or your department is closed.

The voicemail system will prompt you as to how to make changes. When you are in doubt about what to do next, you can download the manuals for the new FDU Unified Communications Phone Systems from Cisco. The manuals provide information on how to use and access the voicemail features.

If you are NOT forwarding your office phone, you should create a new voice message similar to the messages below and establish a pattern and practice of checking your voicemail regularly.

Please update your outgoing message to reflect an appropriate out of office message.

Voicemail Forwarding Suggested Message

Below is a recommended Voicemail Message:

“You’ve reached the voicemail of [NAME, TITLE/DEPT]. I am out of the office today  but will be checking my voicemail periodically.  You can also reach me via email  at [YOUR EMAIL]@fdu.edu. Thank you.”

Welcome to Fairleigh Dickinson University. As a new campus community member, one of your priorities will be gaining access to FDU NetID. With an FDU NetID, you can access various IT resources, including Microsoft 365. Depending on your role within the University, you will either be creating an account or claiming an account that has already been created for you. Please follow the process below which applies to you.

New Student through Welcome Email (US Students)

If you are a new student of our New Jersey campuses and you have received a Welcome email from fdu-it@fdu.edu, please visit the link below:

New Student

If you are a new student at FDU Vancouver or if you are a New Jersey-based student who has not received a Welcome Email, please visit the link below:

New Faculty, Staff Member Temporary Employee, or On-Campus Contractor

If you are a new Faculty, adjunct Faculty, Staff member, temporary employee, or contractor who works on campus and requires a NetID, please visit the link below:

All Others

If you are entitled to an FDU NetID account and either do not fall under any of the categories above or attempted to claim their NetID and received a message that your NetID has not been created, please visit the link below:

Due to the increasing demand of the academic computer facilities, a general document detailing the policies for computer lab reservations has been outlined. The purpose of the computer lab reservation policy is to provide faculty, staff and students with equitable access to campus computing lab resources. Most computer labs are used as classrooms and they are available for open-access use when there are no classes in session.

There are currently four Computing Services computer labs which can be used for classroom instruction on each campus. They are: D206, D207, D208, and D209 located in the Dreyfuss Building on the Florham Campus. The computer labs located on the Metropolitan Campus are: DH2163 and DH2164 in Dickinson Hall and UH Front Lab (UH22) and UH Back Lab (UH28) in University Hall. Also, there are three multimedia labs; two on the Florham campus and one on the Metropolitan campus. The multimedia labs for the Florham Campus are: D211-Animation Lab and ZEN110 – Graphic Design Lab) located in the Dreyfuss and ZEN Buildings. On the Metropolitan campus, the multimedia lab (MML) is located in Becton Hall Room 403. The multimedia labs are primarily used for courses offered by the FDU School of Arts. All labs used for classroom instruction and general use are equipped with a LaserJet printer and data projector. The Animation Lab is equipped with 3-D printers. All multimedia labs are equipped with ZOOM capability to support hybrid instruction.

If you have any questions regarding the lab reservation policy, please contact Denzel James via email at: d.james@fdu.edu