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Computing Services

The Computing Services department manages the University computer labs, develops and maintains the configurations of University owned laptop and desktop computers, performs maintenance and repairs on University owned software and hardware, deploys and maintains PC software site licenses, and provides general technical support for PCs at the University.

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Accessing an FDU Email Account on a Mobile Device Using the Outlook App

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The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise to use this method due to the program’s robustness and integration of all Office365 features. Follow the steps bellow to install and set up the Outlook app on your phone.

  1. Use the links below to install the Outlook app onto your mobile device.
Android Play Store
Apple App Store
  1. Launch the app and click on “Get Started” if on an Android. device. It will then prompt you to input your FDU email address. On iOS the app will launch and immediately ask you for your FDU email address. Once filled out press “continue” on Android. On iOS press “Add Account”.
Android
Android
iOS

NOTE: If the next screen takes you to the Google Account selection page, press “Done” to go back to previous screen.

On the following screen press “Setup Account Manually

  1. On the Add Mail Account screen, press “Office 365
iOS
Android
  1. Input your FDU email address and press “Next
  1. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In
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Adding a FDU Email Account to a Mobile Device’s Native ‘Mail’ App

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Setting up your FDU Email Account in the Mail app on iOS

  1. Select the “Settings” app on your Apple iOS device
  1. Select “Passwords & Accounts
  1. Select “Add Account
  1. A list of email providers will be presented, select “Microsoft Exchange
  1. Enter your FDU email address and a description of the email account in the corresponding text boxes. Please note, the default description name for the account will be ‘Exchange’, if left unchanged. Tap or select “Next” to continue when finished
  1. When prompted select “Sign In
  1. Select “Work or School Account
  1. Enter your FDU email address and NetID password. Select “Sign In” to continue
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Chose the FDU NetID account information you would like to synchronize or access on your iOS device by toggling the choices on/off. Select “Save” to continue
  1. Your FDU email account has now been added to your iOS device successfully. Ensure the email account is listed under the “Passwords & Accounts” section of the ‘Settings’ iOS app

Setting up your FDU Email Account on Android OS

Due to multiple Android OS device manufacturers (Samsung, Google, or LG) each having their own native ‘Mail’ app, email setup and features are different depending on the manufacturer of the Android OS devices. For this reason, it is best practice to use the Microsoft ‘Outlook’ app found in the Google Play Store. Follow the instructions below to setup Outlook on Android OS.

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Installing a Local Printer

Most new printers are plug and play compatible with Windows 10. When you receive your new printer, you can unbox it and remove any orange tape you see. After plugging in the power and turning the printer on, allow the printer to initialize (most new printers will have a display to show you it’s progress). When the printer finishes initializing, you can just connect the usb printer cable from the printer to your computer. Windows 10 should automatically install the printer for you.

Connecting to a Network Printer

Employees are able to add network printers to their own machines.

  1. Do a search for printers, and click on “Printers & Scanners”

  2. Click on “Add a printer or scanner”

  3. The list will start to populate and if you find your printer you can click on it and then click on “Add device”, otherwise scroll down to the bottom of the list and select “The printer I wanted wasn’t listed”

  4. In the new dialog box, select “Find a printer in the directory” and click “next”

  5. Search for your printer and double click on it when you find it.

  6. A box will let you know that the printer was successfully installed. Click “Next”

  7. You can click on “Print a Test Page” to verify you are connected to the right printer otherwise click on “Finish”

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Approved Printer / Scanner List

Resources for: Faculty Staff
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Requesting a Printer

Ordering a printer can be done by contacting the Purchasing department.  Please remember that most printers don’t have USB printer cables included. The wireless capabilities of the printer are not permitted without prior authorization from University Systems and Networking. Further, the wireless capabilities of the printer (if any) must be disabled.

Printers

  • HP LaserJet M506N (low volume 1-3 people max)
    $615.48
  • HP LaserJet M506DN (low volume 1-3 people max)
    $710.32
  • HP LaserJet M506X (low volume 1-3 people max)
    $904.65
  • HP LaserJet M609DN (high volume 5+ people)
    $1,723.86
  • HP LaserJet M402N (single use only, no networking allowed)
    $255.13
  • HP Color LaserJet M452DN (single use only, no networking allowed)
    $388.22
  • HP Color LaserJet M553N (standard volume 1-3 people)
    $562.52
  • HP Color LaserJet M553DN (standard volume 1-3 people)
    $751.15
  • HP Color LaserJet M652N (high volume color 5+ people)
    $1,043.95 
  • HP Color LaserJet M652DN (high volume color 5+ people)
    $1,233.93 
  • HP LaserJet M609X (75PPM, 2-sided print, 650 sheets)
    $2,059.25

Scanner

  • FUJITSU ScanSnap iX500 Document Scanner
    $438.95

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Code42 is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

Section 1: Basics


Section 2: Installation


Section 3: Managing Backups

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Due to the increasing demand of the academic computer facilities, a general document detailing the policies for computer lab reservations has been outlined. This policy is created to provide faculty, staff and students with equitable access to campus computing lab resources. Most computer labs are used as classrooms and they are available for open-access use when there are no classes in session.

  1. There are currently four Computing Services computer labs which can be used for classroom instruction on each campus. They are: D206, D207, D208, and D209, which are in the Dreyfuss Building on the Florham Campus. On the Metropolitan Campus, they are:  DH2163 and DH2164 in Dickinson Hall and UH Front Lab (UH22) and UH Back Lab (UH28) in University Hall. Also, there are three multimedia labs, two on the Florham campus and one on the Metropolitan campus. The multimedia labs for the Florham Campus (D211-Animation and ZEN110 – Graphic Design) are in the Dreyfuss and ZEN Buildings. On the Metropolitan campus, the multimedia lab (MML) is in Becton Hall (Rm. 403). The multimedia labs are primarily used for courses offered by the FDU School of the Arts. All labs are equipped with a LaserJet printer, color printer, and a data projector.
  2. To reserve a computer lab, a faculty or staff member must fill out a Lab Reservation Request Form, preferably prior to the start of a semester. This form must be signed by the instructor who will be teaching the course. The lab reservation request form is available at the Office of Enrollment Services, the Lab Assistant station of any Computing Services office, and on the web at Lab Reservation Form This form must be filled out completely and accurately or processing delays may result.
  3. Requests for the entire semester are processed on a first come first serve basis. These requests are processed by the Scheduling Officers in the department of Enrollment Services.
  4. Requests for specific dates during the semester are processed on a first come first serve basis. These requests should be submitted to the Lab & Operations Manager in the department of Computing Services. If all the labs are occupied during the requested time, instructors will be asked to either choose a different date or time or plan to make arrangements with other instructors who have the lab reserved during that time. If an agreement cannot be reached with another instructor, the instructor requesting to use the lab should then approach the Dean of their department with the request. If the Dean is not able resolve the issue, the request should be taken to the Campus Executive for the final decision.
  5. Confirmations will be emailed to the departments or individual instructors making the request. Requests made during the semester will be confirmed based on the preference selected by the requestor on the Lab Reservation Request Form.  The processing time for all lab requests made during a semester is one week.  Please keep this in mind when submitting your lab reservations.  To ensure you receive your confirmation in time, submit your reservation one week or more prior to the day the lab is needed.  For instructions on How to Reserve a Computer Lab, please see the article listed below.
  6. Any changes made to the original request in day, time, or location will be treated as a new request.
  7. The requestor is responsible for enforcing all lab rules during the time the lab is scheduled. If a student or faculty member is violating lab rules, the lab assistants have the right to approach the individual at that time.  To prevent interruption during class time, we stress that the lab rules be adhered to by all occupants including faculty and staff.
  8. Faculty and staff who have reserved a lab are responsible for notifying the Lab & Operations Manager if the class has been cancelled. This will allow the Computing Services department to keep an updated, accurate schedule.
  9. If a scheduled class is absent for three consecutive weeks without prior notification, the lab reservation will be cancelled, and future reservations will be subject to further questioning before a confirmation is received.

If you have any questions regarding the lab reservation policy, please contact Lauren Elgin via email at: lauren@fdu.edu.

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Computing Services has multiple labs available on both New Jersey Campuses for classroom instruction and student use. Computer Lab hours of operation are subject to change based upon utilization throughout the semester.

Note

For the 2020 fall semester, there are no available labs for classroom instruction.

All Computing Services Lab hours of operation are as follows:

Metropolitan CampusFlorham Campus
Dickinson Hall – Hackensack

Phone: (201) 692-7111
Fax: (201) 692-7158

Rooms:
Lab A (DH2163),
Lab B (DH2164), Lab C (DH2165)
Dreyfuss Building

Phone: (973) 443-8689
Fax: (973) 443-8886

Rooms:
D206, D207, D208, D209, D210, D211
University Hall – Teaneck

Phone: (201) 692-7112

Rooms:
Front Lab (UH22),
Back Lab (UH 28), Side Lab

Note

Computing Services provides special accommodation labs available to students throughout the semester during open hours. Special accommodation labs on both campuses are for the following Lab C and D207 rooms.

Lab Hours of Operation – Spring/Fall

BuildingMon – ThursFridaySaturdaySunday
Dreyfuss8:00 AM – 10:00 PM8:00 AM – 5:00 PM9:00 AM – 5:00 PMClosed
Dickinson Hall8:00 AM – 10:00 PM8:00 AM – 5:00 PM9:00 AM – 5:00 PM2:00 PM – 6:00 PM
University HallClosedClosedClosedClosed

Lab Hours of Operation – Summer / Winter

BuildingMon – ThursFridaySaturdaySunday
Dreyfuss9:00 AM – 9:00 PM9:00 AM – 5:00 PMClosedClosed
Dickinson Hall9:00 AM – 9:00 PM9:00 AM – 5:00 PMClosedClosed
University HallClosedClosedClosedClosed

Warning Warning

Lab computers are available on a first-come-first-serve basis to adhere to local and state health guidelines. Computing Services lab room capacity is set between 10 and 11 people.

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Connecting a mobile device to the “FDU-Secure” Wireless Network

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Connecting to “FDU-Secure” Wireless Network with an iOS Device (iPhone and iPad)

  1. Locate and select or tap on the “Settings” app on your iPhone or iPad
  1. Select or tap on “Wi-Fi” within the “Settings” app
  1. Select or tap on “FDU-Secure”, located under the “Choose a Network Menu”
  1. Enter your full FDU e-mail address (ex. faculty@fdu.edu or student@student.fdu.edu) and your NetID password into the proper corresponding text boxes.
  1. Click “Trust” on the top right of screen to accept the security certificate; if you do not complete this step, you will not be able to successfully connect to the FDU-Secure wireless network.
  2. Note that “FDU-Secure” has a check mark under “Wi-Fi”, if so, you have successfully connected to “FDU-Secure” wireless network

Connecting to “FDU-Secure” Wireless Network with an Android Phone

  1. Swipe down twice from the top of your screen.
  1. Locate, then press and hold the Wi-Fi icon.
  1. Select “FDU-Secure” From the list of nearby networks.
  1. Fill in the information as seen on the photo.
EAP MethodPEAP
Phase 2 AuthenticationMSCHAPV2
CA CertificateUse system certificates
NOTE: Some devices do not have this option. Instead select “Do not validate”
Domainroot.fdu.edu 
IdentityYour FDU e-mail address 
Anonymous Identity Can be ignored 
PasswordYour FDU email password 
  1. If your device does not have system certificates installed and you select “Do not validate” you will see a warning message about security/privacy. It is safe to connect to our network, this is just a general message from the operating system.
  1. Press connect
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Connecting a Mobile Device to The “FDU-Wireless” Network

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Connecting to “FDU-Wireless” Wireless Network with an iOS Device (iPhone and iPad)

  1. Locate and select or tap on the “Settings” app on your iPhone or iPad
  1. Select or tap on “Wi-Fi” within the “Settings” app
  1. Select or tap on “FDU-Wireless”, located under the “Choose a Network Menu”
  2. Confirm initial connection to “FDU-Wireless” with a check mark next to it under “Wi-fi”
  1. Press your device’s “home” button and locate and select or tap on the “Safari” web browser on your iPhone or iPad
  2. The “Guest Portal” login page will be automatically displayed upon opening the “Safari” app; enter your full FDU e-mail address (ex. faculty@fdu.edu or student@student.fdu.edu) and NetID password into the proper corresponding text boxes; when finished select or tap “Sign On”
  1. The “Acceptable Use Policy” will then be displayed on the next screen; from within the outlined text box labeled “Please read the Acceptable Use Policy,” read and scroll down to the bottom of the Policy / agreement. You will not be able to proceed and click “accept” without first, scrolling to the bottom of this text box.
  1. The Fairleigh Dickinson University webpage will then be displayed, and your device has made a successful connection to the “FDU-Wireless” wireless network

Connecting to “FDU-Wireless” Wireless Network with an Android Phone

  1. Locate and select or tap on the “Settings” app on your Android Device
  1. Select or tap on “Network & Internet” within the “Settings” app
  1. Select or tap on “FDU-Wireless”, located under the “Choose a Network Menu”
  1. Press your device’s “home” button and locate and select or tap on your device’s web browser. You may be prompted after initially connecting to FDU-Secure to finish signing in by tapping said prompt.
  1. The FDU “Guest Portal” login page will be automatically displayed upon opening your web browser app or the prompt; enter your full FDU e-mail address (ex. faculty@fdu.edu or student@student.fdu.edu) and NetID password into the proper corresponding text boxes; when finished select or tap “Sign On”
  1. The “Acceptable Use Policy” will then be displayed on the next screen from within the outlined text box labeled “Please read the Acceptable Use Policy,” read and scroll down to the bottom of the Policy / agreement. You will not be able to proceed and click “accept” without first, scrolling to the bottom of this text box.
  1. The Fairleigh Dickinson University webpage will then be displayed, and your device has made a successful connection to the “FDU-Wireless” wireless network
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Connecting and Using an All-in-One at Home

Resources for: Staff
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How to Connect an All-in-One for Work-at-Home

Making the Physical Connections

  1. Make the appropriate connections to the back of the all-in-one.
    • Plug in the power cable to the power port on the back of the all-in-one.
    • A physical network connection is only required if you do not want to or can not use wireless.
    • Both the keyboard and mouse can be plugged into any USB port.
  1. Turn the PC on and sign in as normal.

Connecting to Wi-fi (Skip if Using a Physical Network Cable)

  1. Click on the network icon on the bottom-right hand of the Start bar near the system clock. 
  1. A list of available networks will populate. Select your home wireless network.
  1. Select your network and click “Connect“.
  1. Enter the network key for your wireless router. This can sometimes be located on the side or bottom of your router and/or modem. Click “Next“.

Connecting to VPN from Home

  1. Click on the arrow on the bottom right hand of the Start bar near the system clock and right-click on the “Cisco VPN Access” icon. On the pop-up menu, click “Connect“.
  1. If this is the first time connecting to VPN service please enter the text below as shown into the VPN field and click “Connect“.
  1. Enter your full NetID information and click “Ok“.
  1. Once a successful connection is made a prompt will appear and the icon for the Cisco VPN Access in the system try will appear with a lock.

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Staff Directory
KH
Karl Henry Computing Services Technical Manager
LE
Lauren Elgin Computing Services Lab & Operations Manager
LS
Lisa Stadler-Kay Computing Services Asset Manager
RK
Ralph Knapp Computing Services Systems Engineer
RP
Robert Pelech Computing Services Director