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University Systems and Networking

University Systems and Networking (USAN) oversees the University's Data Centers and Wired / Wireless Network. We support both the Metropolitan and Florham campuses, as well as our international campuses in Vancouver and Wroxton. USAN enables the access, flow and storage of information within the University while defending our network against all threats and maintaining the integrity of our data.

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Copyright Enforcement Policy

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Fairleigh Dickinson University vigorously enforces United States copyright law. When utilizing the FDU Local Area Network or FDU provided Internet Access, you are required to adhere to all existing US copyright laws.

To view the full statement of law, please visit:

Failure to comply with this document can result in FDU disciplinary action as well as civil and criminal penalties.

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CrashPlan Backup Email Alert

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Backup Alert Email Notifications

CrashPlan Backup will send users an email alert notifying them of any incomplete backups of their devices.

  • The CrashPlan Backup email alert will be sent from “CrashPlan <noreply@crashplan.com>
  • The Subject line of the email will be labeled with: “[External]Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

CrashPlan Backup Alert Email Notification

What to do if you get a backup alert

After receiving a CrashPlan Backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan Backup device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email.

For Windows Devices

To locate the name of a CrashPlan Backup device:

  1. Click the CrashPlan Backup icon in the Windows System Tray, also referred to as the notification area.

CrashPlan Backup icon

  1. Click “Run Backup now

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

Ensure the CrashPlan backup application displays the same name as the CrashPlan Backup alert email you received.

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For macOS Devices

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

  1. Click the “CrashPlan Backup” System Tray or macOS menu bar Icon

CrashPlan Backup Icon

  1. Click “Run Backup now

Note

The backup may take some time to complete. This depends on the length of time since CrashPlan Backup’s last completed backup and the amount of new data that needs to be backed up.

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CrashPlan Tutorial

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CrashPlan is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

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Index

About CrashPlan

CrashPlan Policy

CrashPlan is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

Who Can use CrashPlan?

CrashPlan is presently licensed for full-time faculty and full-time staff only. The University mandates CrashPlan for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by CrashPlan when your system is being backed up.

Personal Documents folder locations:

Windows PCC:\users\username\Documents\Personal Documents\
macOS/users/username/documents/Personal Documents/

Tip

If the Personal Documents folder does not exist in your Documents folder, you can manually create it and the folder will be automatically ignored by CrashPlan.

Is My Data Secure?

CrashPlan uses AES-256 encryption is used when storing your backups and can only be accessed by the CrashPlan account owner and administrators.

What is Backed Up?

All data found in a user profile will be backed up by CrashPlan.

Location of User Profile:

Windows PCC:\users\UserName\
macOS/users/username/

Warning Warning

Any data not stored in the user profile will NOT be backed up by CrashPlan. It is highly encouraged to store university business data within your user profile.

How to Install on a Windows PC

To install CrashPlan on your Windows PC, please follow the instructions below.

Note

CrashPlan is being automatically deployed to all systems owned by Faileigh Dickinson University.

Before Installing CrashPlan, you must be logged in as the owner of the machine using your NetID Credentials.

  1. Open FDU Self Service Portal for Software on your University PC
  2. Click on CrashPlan Backup and then click “Install” on the right-hand side

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

How to Install on macOS

To install CrashPlan on your macOS device, please follow the instructions below.

Note

CrashPlan is being automatically deployed to all systems owned by Faileigh Dickinson University.

  1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
  2. Locate CrashPlan Backup and click “Enroll”
  1. After the package installs, you will be prompted to enter your FDU email address and then click “OK

Note

It could take several minutes for the client to make the first connection and start the first backup.

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

How to Replace or Add a Second Device

This process is used when someone will be assigned a second device and wishes to have it backed up or if the CrashPlan needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

Note

In order to proceed, CrashPlan must be installed prior to continuing, please refer back to the Install instructions for your operating system from the CrashPlan User Guide. A link is found at the bottom of this page.

Tip

A backup set is CrashPlan’s way of describing the backup configuration and what files are being backed up.

  1. Click on the CrashPlan app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device
  1. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
  2. Click “Replace Existing
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  1. Click “Start” to continue with the replace existing device process
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  1. Select the device from the list you are replacing and click “Continue
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  1. Click “Select Files” on the following window
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  1. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files
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  1. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go
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  1. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom
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  1. The next window Downloads the Files to your device. When the transfer is completed, click “Next
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Tip

You can close this window and continue working or you can click transfer more files and repeat the steps for additional files. This will extend the time it needs to restore.

  1. Your Transfer is now complete, click “Finish
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Verifying a Backup Instructions

If you are unsure if you have CrashPlan installed and backing up your system, this quick guide will help give you some comfort.

  1. Click on the CrashPlan icon from the system tray on Windows and the menu bar on macOS

CrashPlan Icon

  1. The Progress will be displayed like in the Figure below
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Note

Depending on your backup size, this could take anywhere from a few minutes to a few days. CrashPlan will continue to run and backup in the background. After the first successful backup, incremental backups will occur.

How to Manage Backups

CrashPlan allows you to manage your backup sets. If you want to review your backup set or request assistance, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

How to Restore Files

Accidentally deleted or unable to find a file? CrashPlan can help. Please follow the following guidelines in restoring lost or previous versions of files.

  1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click on the gear symbol and left-click on “Open CrashPlan….
  1. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
  2. Click “Restore Files
  3. Select the device you wish to restore from
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Note

If you have more than one backup device, please select the device from where you want to restore the file from.

  1. You can select a date range from when you wish to restore from on the right-hand side
  2. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
  3. Click “Restore Files
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  1. Select how CrashPlan will restore your files. Click “Go” when finished
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Note

Above are the recommended options for restoring files, this will help you find them more easily.

The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

How to Add Backup Sets

Using CrashPlan you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

This guide is only needed if you wish to have a local backup of your data.

Note

If you schedule multiple backup sets to run at specific times and the backup sets go to the same destination, ensure that these times do not overlap. This ensures good backup performance.

  1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click on the gear symbol and left-click on “Open CrashPlan….
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  1. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
  2. From the CrashPlan console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…
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  • The next window will be the Add Backup Set configuration window.
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Note

The “Add Set” button will be un-clickable until it is completely configured.

  1. Click “Rename” to label your backup set
  2. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination
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  1. When finished click “Save
  2. Click “Change” to set your destination for your backup
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  1. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save
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  1. Click “Add Set” to finalize the setup and start backing up to a local location
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Your new back upset is finished and will begin backing up as configured.

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Backup Alert Email Notifications

CrashPlan will send users an email alert notifying of any incomplete backups of their devices.

  • The CrashPlan email alert will be sent from CrashPlan for Enterprise <noreply@crashplan.com>
  • The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

CrashPlan Backup Alert Email Notification

What to do if you get a backup alert

After receiving a CrashPlan backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email. To locate the name of a CrashPlan device, left-click the CrashPlan “C” symbol icon in the Windows System Tray, also referred to as the notification area.

Tip

The Windows System Tray or notification area is usually located on the bottom right of the Windows taskbar, next to the displayed digital clock.

For macOS users left-click CrashPlan symbol icon on the macOS icon menu bar. The CrashPlan device name will be displayed in the console. Ensure the CrashPlan application displays the same name as the CrashPlan backup alert email you received.

CrashPlan Symbol Icon

CrashPlan Device Name

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

  1. Left-click the “CrashPlan” System Tray or macOS menu bar Icon

CrashPlan Icon

  1. Left-click “Run backup now

Note

The backup may take some time to complete. This depends on the length of time since CrashPlan’s last complete backup and the amount of new data needed to be backed up.

Getting Support

For additional support, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) to initiate a service request.

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Create and Share Office 365 Documents through OneDrive

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Whether you’re working at home or the office, OneDrive makes it easy to create new documents and share your files. You can even collaborate with others on a document.

In the following external article, you’ll learn how to create documents and folders. It will go over how to share your files with different groups of people, as well as the various collaboration tools available in Office 365.

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Domain Registration

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Last Revision: 02/07/2020

I. OBJECTIVE

In an effort to maintain the reputation, security, continuity, and technical oversight of university assets considered part of our overall catalog of services, the Office of Information and Resource Technology is issuing a new policy concerning domain names affiliated with Fairleigh Dickinson University. Affiliation with FDU is determined by OIRT in conjunction with the Offices of General Counsel and Communications and Marketing.

II. POLICY

All domain registrations that have an affiliation with the University must be registered through OIRT. An affiliation is defined as a domain that identifies the University as part of its naming nomenclature and houses content specific to the University or any function, whether administrative, academic, or student related to the University. To request a new domain, please complete the following:

Domain Transfer or Registration Request

You may also try emailing your questions to domainregistrar@fdu.edu.

In addition to the domain registration, ongoing certification renewals and any backend technical configurations will be managed by OIRT. All costs associated with the domain will be charged back to the department.

Any department that today independently manages/operates a University domain as defined above or has obtained a domain with any affiliation with FDU must notify OIRT of the existence of that domain so ownership can be moved over to OIRT management. Please contact OIRT by sending all available information to domainregister@fdu.edu. A member of OIRT will work with the department to move the ownership over properly. All content of any domain, as well as plug-ins or any other functionality of the domain, will be reviewed by OIRT but are the responsibility of the individual departments.

III. IN CASE OF QUESTIONS

All questions relating to the Domain Registration Policy can be addressed to the VP & CIO of Fairleigh Dickinson University.


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DUO Device Management Portal Guide

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This guide is designed to assist you in mastering both the classic and updated versions of the DUO Device Management Portal. It simplifies the process of modifying existing devices and integrating new ones into your multi-factor authentication setup.

Legacy DUO Device Management Portal

Accessing the legacy DUO Management Portal
  1. In a Desktop or Laptop browser visit the “DUO Management Portal“. You will be prompted to authenticate through SSO and complete the Multi-factor Authentication process

DUO Management Portal

  1. After authenticating you’ll see the DUO Management Portal. This is where you can enroll new devices, reactivate, edit, or delete your existing devices
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Default Authentication Options

If you authenticate with more than one device, you can specify which you would like to be the default.

  1. Click the “Default Device” drop-down menu and pick your default device for authentication. Click “Save” if you’re done making changes
  1. You can choose which authentication method you prefer to use when logging in by clicking on the “When I log in” drop-down menu
    • Ask me to choose an authentication method: it will prompt you to select an option every time you log in
    • Automatically send this device a DUO Push: it will automatically send a DUO Push to your default device
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Reactivate Duo Mobile
  1. Click on “Reactivate DUO Mobile” if you need to get DUO Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number.
  1. After answering some questions about your device, you’ll receive a new QR code to scan with your phone, which will complete the DUO Mobile activation process
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Change Device Name
  1. Click on “Change Device Name” to open up an interface to change the display name of your phone
  1. Type in the new name and click “Save
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Remove Device
  1. Click the “trash” icon button to delete a device
  1. Confirm that you want to remove the device by clicking on “Remove“. The device will be deleted. It will no longer be able to approve DUO authentication requests.

Note

You may not remove your last device. If you wish to remove it, first add another, then delete the original. If you are unable to delete a device, contact your administrator to have it removed.

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Add New Device

To add a new authentication device, click “Add another device” link on the right side of the DUO Prompt. You’ll be taken to the new device enrollment prompt

You can use the DUO Quick Start Guide for instructions on how to enroll a new device

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Updated DUO Device Management Portal

Accessing Updated Device Management in the DUO Universal Prompt

You can add additional verification methods, manage your existing devices, or reactivate DUO Mobile for DUO Push from the DUO Universal Prompt.

  1. When logging in to an application with the Universal Prompt Click the “Other Options” link on the authentication page to view your list of available methods
  1. Click on “Manage devices” at the end of the list to enter the device management portal
  1. You will be prompted to verify your identity by completing the DUO Multifactor Authentication process. Select your preferred authentication method from the listed options to continue
  • After approving a DUO authentication request you can see the Device Management Portal with all your registered devices.
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Add New Device

To add a new method of verifying your identity in DUO, click “Add a device” and follow the enrollment process described in the DUO Quick Start Guide, starting on Step 3.

The difference between adding a new device from the Device Management Portal and during first-time enrollment is that when you have finished enrolling the new device you return to the Device Management Portal to view all your registered devices, including the new one, instead of continuing to log into an application.

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Rename or Remove a Device
  1. Click the “Edit” button on the device you would like to rename or remove to view the drop down menu
    • Then click either “Rename” or “Delete
  1. When renaming a device, type the new name for your device, then click on “Rename” to save your changes
  1. When Deleting a device, confirm your selection to delete
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Reactivate DUO Mobile for an Existing Device

If you have replaced the phone you activated for DUO Push, you can reactivate DUO Push if you have the same phone number.

  1. Click on “I have a new phone” for the device you want to reactivate
  1. Click “Get Started” to continue
  1. Click on “Send me a passcode” or “Call my phone” then proceed to follow the instructions prompted to complete the reactivation process
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Reactivate DUO Mobile outside of the Device Management Portal
  1. Let the DUO Push authentication time out
  1. Click on the “I got a new phone” link shown in the Universal Prompt
  • If you still use the same phone number as you did when you first set up the phone to use DUO Push, then click or tap the “Text me a link” button
  • When the text message with the link arrives on your phone, tap it to automatically reactivate DUO Mobile on your phone to use DUO Push again. If you don’t have DUO Mobile installed be sure to install it before you try to open the activation link in the text message.
  • If you are using a different phone number than the one you first set up, then press on “I got a new number
  1. Press “Continue” to proceed to the DUO Device Management Portal, where you can complete the steps to “Adding a New Device and set up DUO Push on the new phone

Note

You will need to verify your identity with a different DUO verification method, so if you don’t have one available you will need to contact the Fairleigh Dickinson University Technical Assistance Center for help.

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DUO FAQ’s

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Two-factor Authentication

Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.

FAQ’s for DUO Authentication

    • DUO Push – if you have the DUO Mobile App installed on your smartphone or tablet, you can receive a push notification. From the app, you can approve or deny the login attempt.
    • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.
    • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you a one-time code, click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.    You do not have to have a smartphone for this option.
    • Phone Call (Faculty/Staff Only) – you can receive a phone call on your mobile phone or landline phone. The call will give instructions on approving or denying the login attempt.
  • DUO is required for all FDU Staff, Faculty, and Students.

  • If you opt-out of the DUO Mobile Application push notifications, there are a variety of passcode options to utilize as your second verification method.

    • Passcodes via DUO Mobile App – If you have the DUO Mobile app installed, you can receive a single passcode by tapping the FDU logo in the mobile app. This code must be used immediately.

     

    • Passcodes via SMS (Faculty/Staff Only) – users can receive a one-time use code via text message. To get you one-time code click Enter Passcode, then click on the blue button “Text me new codes.”These codes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

     

  • Selecting this option will allow you to bypass DUO authentication for the next 60 days. This only works if cookies are enabled, and you are logging in from the same computer and browser. You will still be prompted to verify once – with your username and password. You will not be able to access your settings on that particular browser during the 60 days. Please note that if you have tools or policies running that regularly delete or clean cookies, the remember me feature will not work. If you do need to access your settings (perhaps to add another device), just try another browser or visit the FDU Self-Service Portal. Remember me will not work if your browser is set to private browsing mode.

  • The remember me feature relies on browser cookies. For remember me to work, your Internet browser must allow cookies to be stored. Visit your browser content settings to ensure cookies are being stored. Some departments on campus do not allow cookies to be stored. If the remember me feature does not work on your browser, check with desktop support in your area.

  • If you do not have your device with you, you can obtain a batch of temporary passcodes. To obtain a temporary passcode, call the Fairleigh Dickinson University Technical Assistance Center (UTAC).  Each of the passcodes can only be used once and will expire in 7 days.

    NOTE: If you have lost your device, please report it to the Fairleigh Dickinson University Technical Assistance Center (UTAC).  We want to ensure someone else does not maliciously authenticate your account with your device.

  • DUO is available to all faculty,staff, and Students. At this time, DUO is not available to FDU retirees, past employees, or alumni.

  • Yes, the passcode option on the DUO app does not require WiFi or cellular connectivity, it even works on airplane mode. To use this option, visit the DUO app on your smartphone, and tap the key icon to obtain a passcode. Enter the passcode into the DUO prompt when logging into any website that requires DUO authentication.

  • DUO Authentication is required by any application the utilizes the university Single Sign-On (SSO) service.  Examples of some websites that require DUO authentication are listed below.

    • WebAdvisior
    • WebCampus
    • Office365 (Office365.fdu.edu)
    • Blackboard
    • Zoom
  • You may have trouble receiving push requests if there are network issues between your phone and Duo’s service. Many phones have difficulty determining whether to use the Wi-Fi or cellular data channel when checking for push requests and simply turning the phone to airplane mode and back to normal operating mode again often resolves these types of issues, if there is a reliable internet connection available. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.

    Check the time and date on your phone and make sure they are correct. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network.

    iOS users can run a troubleshooting tool from within Duo Mobile version 3.32.0 or later. To run the tool:

    1. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren’t receiving push requests.
    2. Next, tap the Get Started button in the “Missing Notifications?” section of the “Account Details” screen.
    3. Duo Mobile performs the test. If any step fails, you’ll receive further troubleshooting suggestions. After taking the suggested actions, press “Run test again” to retry.

    The steps that Push Troubleshooting performs automatically are as follows:

    • Check device settings.
    • Check internet connectivity.
    • Check that the device can contact Duo’s cloud service.
    • Attempts to send a test Duo Push notification.

    Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.

    If you can’t get Duo Push working on your own, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.

    If you’ve tried the suggestions here but can’t get Duo Push working or reactivate your device yourself, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC).

  • Press the red “X to deny access to your account, then promptly change your FDU NetID password.

  • Yes! Visit the app store on your smartphone to download DUO Mobile.

    DUO for iOS >

    DUO for Android >

    NOTE: Google Play Services are required to receive push notifications on Android. Users without Google Play Services installed will have to “fetch” by swiping down in the DUO Mobile app.

    1. If your phone number has not changed, login to FDU Self-Service Portal then choose the “Call my Phone” option.
    2. Choose your device from the list, and then click “Device Options” next to your phone.
    3. Next click the “Reactivate Duo Mobile” button (you will need to install the Duo app on your phone to proceed). Then follow the instructions to activate DUO Mobile on your new device.

    If you have a new phone number, you will first need to obtain a temporary passcode (see the ‘What are Passcodes?’ section above).

    1. Login to FDU Self-Service Portal and enter the temporary passcode.
    2. Click on “Add a new device.”
    3. Once you complete adding your new device, please delete the device you are replacing.
  • Yes, you can add devices by visiting your DUO settings. When you see the DUO prompt with the three notification options, click “Settings” at the top right.

    NOTE: If you are using the Remember Me for 60 days feature, you will need to visit FDU Self-Service Portal access your settings.)

    After you click Settings, click “Add a New Device“. You can register smartphones, cell phones, tablets, and landline phones.

  • The DUO smartphone application serves only to provide two-factor authentication. It does not access any personal information on your device, nor does it track your location. Learn more about DUO’s commitment to privacy on its website.

  •  A “bypass code” is a temporary passcode created by an administrator for a specific user to access a Duo-protected application. These are generally, used as “backup codes,” so that enrolled users who are having problems with their mobile devices (e.g., mobile service is disrupted, the device is lost or stolen, etc.) or who temporarily cannot use their enrolled devices (on a plane without mobile data services) can still access their Duo-protected systems.

    A user must have a valid Duo authentication device enrolled (like a phone or iPad) to use a bypass code to authenticate. Bypass codes are not intended as a user’s only 2FA method.

    Bypass codes expire after being used the allowed number of times, or after an administrator-defined amount of time. Once a bypass code is created, the timeout and allowed uses cannot be extended.

    If you need a Bypass code please visit SAMI Support, where you can request additional information from UTAC or search our extensive IT knowledge base. While SAMI Support provides the quickest and easiest access for IT support, you can always contact UTAC by phone at (973) 443-8822 or email at fdutac@fdu.edu.

  • For additional support, please visit the Fairleigh Dickinson University Technical Assistance Center (UTAC).

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DUO Quick Start Guide for Faculty and Staff

Resources for:
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DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.

Install DUO Mobile App

The DUO app is available for mobile phones and tablets. You can directly access the DUO Mobile Security App using these links:

Activate your DUO Account

Self-Service Portal Initiated DUO Activation

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device. Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive Duo web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iPadOS and Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

Note

If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue
Duo - Choose Platform
  1. Click “I have DUO Mobile installed”
  • If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone or Android, activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration

Configure Device Options (Optional)

  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
  1. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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OKTA Initiated DUO Activation

Note

This step requires a Desktop or Laptop browser.

FDU NetID users who are logging into OKTA for the first time will be prompted to enroll using a browser or a client application that shows the interactive Duo web-based prompt.

  1. Click on “Enroll” to continue
  1. You will be redirected to verify with DUO MFA. Click on “Set up” then “Next” to continue

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices. For the widest compatibility with Duo’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Choose “DUO Mobile” as your verification method
  1. Select your country from the drop-down list and type your mobile phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App. Click on “Add phone number” to continue

Note

If you’re enrolling a tablet, don’t enter a phone number and click on “I have a tablet” instead

  1. Double-check that you entered your information correctly. Click on “Yes, it’s correct” to continue if the information is correct
  1. Click “Next” if you downloaded the DUO app as instructed in the first step
  • If you have not completed installing the DUO Mobile App please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Open the DUO Mobile app on your phone or tablet and add this account by scanning the QR code shown on-screen
  1. When you receive confirmation that DUO Mobile was added click “Continue

Note

If you aren’t able to scan the QR code, click on “Get an activation link instead” and then enter your email address to send the activation link to yourself. Open your email address on your Mobile device where you installed DUO Mobile. Follow the instructions in the email to activate the new account in DUO Mobile.

  1. Once the setup is completed, click on “Log in with DUO
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Authentication Options

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will automatically receive a DUO Push but will also have the choice to select from “Other Options“. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest form of authentication.

These are the different ways in which you can use DUO:

Duo Push

Once you have activated DUO Authentication, Duo will automatically send a DUO Push to your registered device. Open the notification on your device, and you’ll see a green checkmark and a Red “x“. Simply tap the “Green Checkmark” to approve the authentication request and gain access to your account.

VPN users select the number corresponding to Push or type “push“. Users with multiple devices will need to include a number indicating desired device i.e. push2.

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DUO Mobile Passcode

Once you have activated Duo Authentication, you can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/Internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

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Text Message Passcode (Faculty/Staff)

You can receive a one-time use code via text message. To get your one-time code click on “Text message passcode“. When you land on the text message page, it will show that a text message was just sent to you with a passcode.

VPN users select the number corresponding to SMS passcode or type “SMS“. Users with multiple devices will need to include a number indicating desired device i.e. sms2.

Note

These text message passcodes do not expire, and they are valid until used. You do not have to have a smartphone for this option.

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Phone Call (Faculty/Staff)

Click the “Phone call” option and DUO will call your phone. Answer the phone call from DUO and follow the voice instructions to log in to the application.

VPN users select the number corresponding to Phone Call or type “phone“. Users with multiple devices will need to include a number indicating desired device i.e. phone2.

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Bypass Code

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

You can use the DUO Management Portal to easily edit and add new devices. For instructions on how to access the DUO Management Portal, follow the steps using the link below:

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DUO Quick Start Guide for Students

Resources for:
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DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install DUO Mobile App

The DUO app is available for Android, iOS and iPadOS. Use the links below to install DUO on your mobile device.

DUO Mobile App Setup

Activate your DUO Account

Note

This step requires a Desktop or Laptop browser.

  1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device.  Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

  1. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive DUO web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

  1. Click “Start setup” to begin enrolling your device
  1. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets
Duo - Choose Your Authentication Device Type
  1. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1
  1. Double-check that you entered it correctly, check the box, and click “Continue
Duo - Type Your Phone Number

Note

If you’re enrolling a tablet you aren’t prompted to enter a phone number.

  1. Choose your device’s operating system and click “Continue“.
Duo - Choose Platform
  1. Click “I have DUO Mobile installed”
  • If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window
  1. Activating the app links it to your account so you can use it for authentication
  1. On iPhone, Android, and Windows Phone activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:
  1. The “Continue” button is clickable after you scan the barcode successfully
  • Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions
  1. Once activated click “Continue” to complete registration
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Configure Device Options (Optional)
  1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator
  • If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.
  1. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

Tip

We recommend the push notification to your smartphone, it’s the easiest. You can also check the box “Remember Me for 60 Days” to only perform the authentication once every two months on that device.

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Authentication Options

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

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How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

DUO Management Portal

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For commonly asked questions on using DUO, please visit the link below:

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DUO Remember Me

Resources for:
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The “remember me” option is displayed by Duo when you sign in with FDU NetID on the web. After providing your second factor for authentication, Duo will present you with a prompt asking if you would like to have this device remembered for future logins. Selecting “Yes, this is my device” sets the “remember me” status for Duo.

Use the “remember me” option to reduce how often you have to sign in with two-factor authentication (2FA) on the same web browser. It’s safe to use on trusted computers and lasts for 30 days.

Refer to our Duo Quick Start Guide below for instructions on using the “remember me” option within the context of the overall sign-in experience.

Use “remember me” on trusted computers

The “remember me” option is safe to use on computers and devices that you can trust to protect your browser. Examples include managed workstations at work, lab computers that require you to sign in, and personal computers, laptops, tablets, and mobile devices that protect your browser from use by others.

Do not use “remember me” on public or shared computers Do not use “remember me” on public or shared computers

The “remember me” option shouldn’t be used on computers and devices that don’t protect your browser, such as public or shared computers, and computers you don’t sign in to and cannot lock to protect your browser.

FAQ

What is the “remember me” option?

The “remember me” option is a feature of Duo that tells your browser to remember that you have confirmed your identity using your 2FA device. If you confirm that “Yes, this is my device” when authenticating with Duo, you won’t have to use your 2FA device as often on that browser. For example, if you use it on your computer at work, it reduces how often you have to sign in with 2FA at work; but your laptop at home will still ask you to sign in with 2FA.

Why would I want to use it?

The “remember me” option saves you time and reduces distraction by reducing how often you have to use your 2FA device. If you routinely use the Duo callback method, it also saves the FDU money in telephony costs.

Is “Remember Me” safe? Doesn’t it defeat the purpose of 2FA?

The “remember me” option is safe to use on computers and devices that you can trust to protect your browser. It doesn’t defeat the purpose of 2FA because the convenience it provides is limited to each computer and browser that you choose to use it on. If you or anyone else tries to sign in with your FDU NetID on a different computer or browser, 2FA will be required.

How long does it last?

The “remember me” option lasts 30 days. It saves a secure cookie on your browser to track the time until you need to use your 2FA device again. If your browser clears cookies this will remove “remember me” until you re-select it.

Why is the “remember me” duration 30 days?

30 days is the current “remember me” duration because it is often enough to remind you that 2FA is turned on, but not so often to be annoying. While some institutions use shorter or longer durations, 30 days is a common duration at peer institutions.

How do I clear it on my current browser?

If the “remember me” option is enabled on the browser you’re using right now, clear your cookies for duosecurity.com. To clear it on other browsers, repeat this process on each of them.

How do I reset it on a browser I no longer control?

If you enabled the “remember me” option on a browser you no longer control, Please open a support ticket by clicking Support at the top of the page, or visiting samisupport.fdu.edu.

Note

When FDU IT resets your “remember me”, it will clear it on all your browsers, including those you no longer control. Once it has been reset, you can enable it again on your current browser(s).

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Troubleshooting

I’m using the “remember me” option, and I still have to use my 2FA device more often than every 30 days. Why is that?

Some system owners require you to reauthenticate with 2FA every time you access their systems for security, regardless of using the “remember me” option (workday for example). This can increase how often you have to sign in with 2FA. If you find you are regularly asked for 2FA on some sites despite the “remember me” option, but not other websites this is likely the cause. Other contributing factors include how many different computers you use, how many different browsers you use on these computers, whether or not you use the “remember me” option on all of them, how your browsers are configured to use cookies, and how often you clear your browser cookies.

Why do some system owners override the “remember me” option and reauthenticate me every time I sign in?

System owners decide to reauthenticate you based on what institutional and personal data they need to protect, and what threats and risks they need to guard against. Some of them reauthenticate you because they are concerned about unauthorized access from unattended browser sessions, and forcing you to reauthenticate is one way to re-establish that it’s you.

Why isn’t the “remember me” option working for me? Are there things that prevent it from working correctly?

The “remember me” option requires the use of browser cookies, so it may not work as expected in these circumstances:

  • You are accessing a site that overrides the “remember me” option
  • You cleared your browser cookies
  • You started using a different browser
  • You started using a different computer or device
  • You are using a private browsing mode
  • You disabled the use of browser cookies
  • Your browser doesn’t allow cookies to be saved
  • You use a browser extension that blocks cookies
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FAQ
  • An alias is an additional email address that will direct mail to your FDU email account. Creating an alias for your account can be a useful strategy. For instance, if you are spearheading a project, it may be easier to solicit replies to an address that contains the name of the project than it would be to garner responses to your existing email address. If this solution interests you, please fill out the Email Alias form.

  • Due to the cavernous email storage offered on the Office365 platform, there has been little to no demand for FDU staff and faculty members to request an increased mail quota. Office365 email provides enough capacity for even our most prolific users. However, if special circumstances make you the exception to this rule, you can request a quota increase by completing the Quota request form.

  • FDU’s Acceptable Use Policy prohibits running software that accepts incoming connections from other computers. Programs such as BitTorrent or other P2P file sharing hosting program all contain server components that allow others to connect to your computer and retrieve files from your system. In addition to the legal implications of sharing copyrighted materials, file sharing software creates a security concern. Improper use of these programs could result in the compromise of your private files and may leave your system open to attacks from other computers.

  • Phishing involves the use of e-mail messages that appear to come from your bank or another trusted business in an attempt to scam the user into surrendering private information that will be used for identity theft. The phishing e-mail typically ask you to click a link to visit a Web site, where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers

    Scammers have become increasingly sophisticated in creating fraudulent emails and Web sites that look authentic. These emails and Web sites often appear to be from legitimate companies and include images and logos of these organizations.

  • The Network ID (NetID) is a Windows Active Directory account uniquely assigned to each student, faculty & staff. It serves as your login to many computing and networking services including FDU Email.

  • FDU’s Opus is a Red Hat Linux based server. Opus provides an environment for FDU students, staff, and faculty to practice using software such as:

    • Expect
    • Gcc
    • Gzip
    • Aspell (Ispell replacement)
    • Java (Now 1.8.0_181)
    • Make
    • Ncurses
    • Tcl
    • Tcsh
    • Tcl/Tk
    • Strace (Trace)
    • Emacs
    • Bison
    • Nano (Formerly Pico)
    • Perl
    • LaTeX
    • A2ps
    • Links (Lynx Alternative)

    If you require access to Opus, please fill out the form.

  • In order to provide a safe and stable computing environment, the FDU-Wireless and FDU-Secure wireless networks require NetID authentication. However, in certain instances our students, staff and faculty members will need to work on campus with people from outside of our community. This can include vendors, contractors, visiting scholars, or even a visiting family member or friend. In these instances, the FDU community member can sponsor a guest for temporary wireless access.  The sponsor of a guest account will be responsible for the actions of his or her guest. Please ensure that your guest(s) follow FDU’s Acceptable Use Policy for Computer Usage

  • In order to provide a safe and secure network environment, FDU IT requires devices to authenticate to the FDU network before connecting. This works well for computing devices such as desktop computers, laptop computers, and mobile devices such as tablets and phones. Most other electronics, including gaming consoles and streaming video boxes, cannot properly authenticate to the network. In these instances, we ask you to register the device using the online form below. Please note that each user on our network is entitled to register up to 5 devices.

Christopher Robley University Systems and Networking Director of Systems
Michael Reekie University Systems and Networking Director
Stuart Alper University Systems and Networking Associate Vice President
Anthony Licandro University Systems and Networking Manager
Atif Warriach University Systems and Networking Systems Administrator (Linux)
Basil Licop University Systems and Networking Office 365 Systems Administrator
Charles Ciccotto University Systems and Networking Operations Manager
Christopher Bland University Systems and Networking Systems Manager Lead
Cory Palacios Merino University Systems and Networking IT Assistant – Vancouver
Danovan Golding University Systems and Networking Senior System Technology Manager
Djeams Muse University Systems and Networking Network Analyst
Estref Resuli University Systems and Networking Technician Operations – Vancouver
Joshua Chan University Systems and Networking Systems Analyst
Juan Estrella University Systems and Networking Network Analyst
Juan Montufar University Systems and Networking Network Analyst
Karl Henry University Systems and Networking Senior Desktop Engineer
Kevin Atkinson University Systems and Networking Systems & Network Infrastructure Manager – Vancouver
Leslie McRae University Systems and Networking Operations Systems Analyst
Matt Gugel University Systems and Networking Senior Desktop Engineer
Rafael Alix University Systems and Networking Network Analyst
Shashi Patel University Systems and Networking Network Analyst
Thomas Grassi University Systems and Networking Junior Systems Administrator
Torence Bobbitt University Systems and Networking User Support Helpdesk Technician
Vishal Gandhi University Systems and Networking Systems Analyst / Application Developer / Email Specialist