Resources

This article is intended for students, staff, and faculty who wish to connect their non-PC, IoT, gaming, or streaming devices to the FDU-Wireless network. Devices that require registration include gaming consoles (such as Xbox, PlayStation, Switch) and streaming devices (like Amazon Fire Stick, Apple TV, and Roku).

Registering a Non-PC Device for use on FDU-Wireless Network

Use the link and directions below to register and manage wireless network access for your non-PC devices.

1. Sign in into FDU MyDevices portal using the link below using your FDU NetID. Make sure to check “I agree to the terms and conditions” button before clicking “Sign On“

FDU MyDevices Portal

2. Select “Add” to begin registering a device

3. Enter your device type and your device’s MAC Address into the corresponding text boxes. An optional description may be entered for your device as well. Your device’s MAC Address must be entered to register the device and continue. Refer to your devices manufacture for instructions on how to obtain the devices MAC Address. When finished, select “Submit“

Your device should now be listed on MyDevices Portal and allowed to connect to the FDU-Wireless network. It may be necessary to select the FDU-Wireless network on your device or restart your device before successfully connecting to the wireless network

How to Connect an All-in-One for Work-at-Home

Making the Physical Connections

1. Make the appropriate connections to the back of the all-in-one.
   • Plug in the power cable to the power port on the back of the all-in-one.
   • A physical network connection is only required if you do not want to or can not use wireless.
   • Both the keyboard and mouse can be plugged into any USB port.

2. Turn the PC on and sign in as normal.

Connecting to Wi-fi (Skip if Using a Physical Network Cable)

1. Click on the network icon on the bottom-right hand of the Start bar near the system clock.

2. A list of available networks will populate. Select your home wireless network.

3. Select your network and click “Connect“.

4. Enter the network key for your wireless router. This can sometimes be located on the side or bottom of your router and/or modem. Click “Next“.

Connecting to VPN from Home

1. Click on the arrow on the bottom right hand of the Start bar near the system clock and right-click on the “Cisco VPN Access” icon. On the pop-up menu, click “Connect“.

2. If this is the first time connecting to VPN service please enter the text below as shown into the VPN field and click “Connect“.

3. Enter your full NetID information and click “Ok“.

4. Once a successful connection is made a prompt will appear and the icon for the Cisco VPN Access in the system try will appear with a lock.

FDU-Secure uses current encryption standards to connect to the FDU network via secure wireless traffic. As a result, FDU-Secure is the preferred method of accessing the on-campus Wireless network if you are Faculty, Student, or Staff member. To connect to the FDU-Secure Wireless Network, you will need an FDU NETID (username@fdu.edu or username@student.fdu.edu).

Below are the necessary steps to connect to the FDU-Secure Wireless Network, specified for various device types:

The following guides provide an overview of connecting to Fairleigh Dickinson University’s wireless network. Whether you’re a guest, staff, or student, using FDU-owned or personal devices, these articles provide essential steps for secure and efficient connectivity across various equipment, including non-PC and mobile devices.

Connect to FDU-Secure Wi-Fi

Follow these steps to connect to the FDU-Secure wireless network, which adheres to the latest encryption standards.

Connecting to FDU-Secure Wi-Fi

---

---

---

Fairleigh Dickinson University vigorously enforces United States copyright law. When utilizing the FDU Local Area Network or FDU provided Internet Access, you are required to adhere to all existing US copyright laws.

To view the full statement of law, please visit:

Failure to comply with this document can result in FDU disciplinary action as well as civil and criminal penalties.

Production Services

Multimedia Services operates as a cost recovery center, ensuring our pricing remains competitive and significantly lower than external video production studios, without compromising on production value.

Our pricing structure is straightforward: video production services are offered at a flat rate of $150.00 per hour, making high-quality production accessible and affordable.

Post Production

When it comes to post-production, our rates are equally transparent, set at a flat rate of $50.00 per hour. The total time required for editing a project can vary, but on average, it ranges between 20 to 30 hours, depending on the complexity of the project, its duration, and the number of revisions needed during the preview stages.

ADA Captioning

In line with ensuring all online distributed videos are ADA compliant, our services include closed captioning and transcription. While platforms like YouTube automatically generate captions, they might not always be perfectly accurate. For videos requiring 100% accuracy in transcription, or for content hosted on platforms other than YouTube, we offer professional transcription services at an additional cost to meet all accessibility standards.

Backup Alert Email Notifications

CrashPlan Backup will send users an email alert notifying them of any incomplete backups of their devices.

• The CrashPlan Backup email alert will be sent from “CrashPlan <noreply@crashplan.com>”
• The Subject line of the email will be labeled with: “[External]Critical: [Name of Device] not backed up“

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

What to do if you get a backup alert

After receiving a CrashPlan Backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan Backup device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email.

To locate the name of a CrashPlan Backup device:

1. Click the CrashPlan Backup icon in the Windows System Tray, also referred to as the notification area.

CrashPlan Backup icon

1. Click “Run Backup now“

Ensure the CrashPlan backup application displays the same name as the CrashPlan Backup alert email you received.

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

1. Click the “CrashPlan Backup” System Tray or macOS menu bar Icon

CrashPlan Backup Icon

2. Click “Run Backup now“

CrashPlan is a backup agent that will back up all data on a university device under the primary owner’s profile. The backup sets can be used for restoring data to a machine, whether it has been reformatted, replaced, or compromised. This document will outline the steps needed to install, activate, and restore data to a new or existing device.

Section – Basics

Part : About CrashPlan

About CrashPlan

CrashPlan Policy

CrashPlan is required on all University provided desktops and laptops to backup all University Business data to prevent data loss.

Who Can use CrashPlan?

CrashPlan is presently licensed for full-time faculty and full-time staff only. The University mandates CrashPlan for proper data security practices. If a user has personal data that they wish to exclude from being backed up, a folder labeled “Personal Documents” can be found and utilized in your “Documents” folder. This folder and its contents will be ignored by CrashPlan when your system is being backed up.

Personal Documents folder locations:

Windows PC	C:\users\username\Documents\Personal Documents\
macOS	/users/username/documents/Personal Documents/

Is My Data Secure?

CrashPlan uses AES-256 encryption is used when storing your backups and can only be accessed by the CrashPlan account owner and administrators.

What is Backed Up?

All data found in a user profile will be backed up by CrashPlan.

Location of User Profile:

Windows PC	C:\users\UserName\
macOS	/users/username/

Section – Installation

Part : How to Install on a Windows PC

How to Install on a Windows PC

To install CrashPlan on your Windows PC, please follow the instructions below.

Before Installing CrashPlan, you must be logged in as the owner of the machine using your NetID Credentials.

1. Open FDU Self Service Portal for Software on your University PC
2. Click on CrashPlan Backup and then click “Install” on the right-hand side

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

Part : How to Install on macOS

How to Install on macOS

To install CrashPlan on your macOS device, please follow the instructions below.

1. Locate the FDU Self Service Portal in your applications folder or locating the icon on your dock
2. Locate CrashPlan Backup and click “Enroll”

3. After the package installs, you will be prompted to enter your FDU email address and then click “OK“

The entire process will take approximately 5-7 minutes, depending on your internet speed. Once CrashPlan is installed, your account is automatically provisioned in the CrashPlan system, and your backup will begin shortly.

Part : How to Replace or Add a Second Device

How to Replace or Add a Second Device

This process is used when someone will be assigned a second device and wishes to have it backed up or if the CrashPlan needs to be re-installed on the same device. Because an account already exists, it cannot be provisioned automatically. It must be manually setup either to replace an existing device or create a new backup set on the second computer.

1. Click on the CrashPlan app in the system tray (PC) or Menu bar (macOS) and then click “Setup Device”

2. If prompted, log in to the FDU NetID Portal and proceed through the FDU single sign-on process
3. Click “Replace Existing”

4. Click “Start” to continue with the replace existing device process

5. Select the device from the list you are replacing and click “Continue”

6. Click “Select Files” on the following window

7. Select and Choose which files you wish to replace by placing a checkmark next to each. When finished, click “Restore Files”

8. The next window will allow you to select how you wish to restore your files. Make your selections and click “Go”

9. The next window will display download progress for the restore process. You can continue forward by clicking “Continue” at the bottom

10. The next window Downloads the Files to your device. When the transfer is completed, click “Next”

11. Your Transfer is now complete, click “Finish“

Part : Verifying Backup Progress

Verifying a Backup Instructions

If you are unsure if you have CrashPlan installed and backing up your system, this quick guide will help give you some comfort.

1. Click on the CrashPlan icon from the system tray on Windows and the menu bar on macOS

CrashPlan Icon

2. The Progress will be displayed like in the Figure below

Section – Managing Backups

Part : How to Manage Backups

How to Manage Backups

CrashPlan allows you to manage your backup sets. If you want to review your backup set or request assistance, please contact the SAMI Service Desk to initiate a support request.

Part : How to Restore Files

How to Restore Files

Accidentally deleted or unable to find a file? CrashPlan can help. Please follow the following guidelines in restoring lost or previous versions of files.

1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

2. Left-click on the gear symbol and left-click on “Open CrashPlan….”

3. If prompted, log in to the FDU Single sign-on Portal and proceed through the FDU DUO Multifactor authentication procedures
4. Click “Restore Files”
5. Select the device you wish to restore from

6. You can select a date range from when you wish to restore from on the right-hand side
7. Navigate to the folder(s) and/or file(s) you wish to restore and place a check next to each one
8. Click “Restore Files”

9. Select how CrashPlan will restore your files. Click “Go” when finished

The time it takes to restore your files will depend on how much data is being restored, available system resources, and available bandwidth.

Part : How to Add Backup Sets

How to Add Backup Sets

Using CrashPlan you can create backup sets that will back up your data to additional devices utilizing a schedule. This is useful to have immediate access to critical files in the event of data loss.

This guide is only needed if you wish to have a local backup of your data.

1. Click the CrashPlan System Tray or macOS menu bar Icon

CrashPlan Icon

2. Left-click on the gear symbol and left-click on “Open CrashPlan….”

3. If prompted, log in to the FDU Single Sign-on Portal and proceed through the FDU DUO Multi-factor authentication procedures
4. From the CrashPlan console window, click the “Dropdown Arrow” symbol next to your device name to drop down a menu, then click “Add Backup Set…”

• The next window will be the Add Backup Set configuration window.

6. Click “Rename” to label your backup set
7. Changing Selected Files, click “Change”, and select the files and folders you wish to backup to a local destination

8. When finished click “Save“
9. Click “Change” to set your destination for your backup

10. Select your destination by clicking “Add Local Destination (usually an external hard drive) and click “Save“

11. Click “Add Set” to finalize the setup and start backing up to a local location

Your new back upset is finished and will begin backing up as configured.

Section – Troubleshooting

Part : Backup Alert Email Notifications

Backup Alert Email Notifications

CrashPlan will send users an email alert notifying of any incomplete backups of their devices.

• The CrashPlan email alert will be sent from CrashPlan for Enterprise <noreply@crashplan.com>
• The Subject line of the email will be labeled with: Critical: [Name of Device] not backed up

Backup Alert

You will receive an alert when your computer hasn’t backed up to CrashPlan for 5 calendar days. The email will look like the example below:

What to do if you get a backup alert

After receiving a CrashPlan backup alert email, you should locate the device the email specifies in need of backup. The CrashPlan device name will be listed in the Subject: line and Computer Name: line of the CrashPlan backup alert email. To locate the name of a CrashPlan device, left-click the CrashPlan “C” symbol icon in the Windows System Tray, also referred to as the notification area.

For macOS users left-click CrashPlan symbol icon on the macOS icon menu bar. The CrashPlan device name will be displayed in the console. Ensure the CrashPlan application displays the same name as the CrashPlan backup alert email you received.

CrashPlan Symbol Icon

CrashPlan Device Name

After locating the correct specified device stated in the CrashPlan backup alert email, force a backup of the device by performing the following:

1. Left-click the “CrashPlan” System Tray or macOS menu bar Icon

CrashPlan Icon

2. Left-click “Run backup now“

Part : Getting Support

Getting Support

Whether you’re working at home or the office, OneDrive makes it easy to create new documents and share your files. You can even collaborate with others on a document.

In the following external article, you’ll learn how to create documents and folders. It will go over how to share your files with different groups of people, as well as the various collaboration tools available in Office 365.

Effective Date: April 1, 2025

---

Generative Artificial Intelligence (GenAI) is a technology capable of generating new text, images, video, and other data by analyzing and modeling existing datasets. This policy ensures that all members of the FDU Community understand that entering information into publicly available GenAI applications may contribute that data to the application’s training models, potentially making it accessible beyond the university and exposing confidential information.

Additionally, this policy defines the responsible use and data security requirements for GenAI by University faculty, staff, and students. These requirements supplement existing data security policies established by OIRT. Accordingly, diligence must be maintained to protect the confidentiality, integrity, and availability of Administrative Data and Education Records that may be accessed, processed, or generated through GenAI applications.

• Confidential, Restricted, or Official Use Only Information must not be entered into any publicly available or commercial GenAI application unless an approved agreement is in place with the Chief Information Security Officer (CISO) or the Chief Information Officer (CIO). This agreement must include appropriate data security requirements in compliance with university policies.
• WISP protect information shall not be entered into any private GenAI application without prior approval from the Chief Information Security Officer (CISO) or the Chief Information Officer (CIO). Additionally, if the application is not owned and administered by Fairleigh Dickinson University, an approved use agreement must be executed with the application provider and must include appropriate data security requirements in compliance with university policies.
• Each GenAI application handling Confidential, Restricted, or Official Use Only Information must have an Acceptable Use Policy (AUP) defining its terms of use, data collection policies, and user responsibilities. Faculty may include the AUP in course syllabi if GenAI is permitted for use in the course.
• Output from a GenAI application must be reviewed by the submitter of the request for confidentiality, integrity, accuracy, fairness, regulatory compliance, and academic attribution with unintended bias before publication or ingestion into another University system in accordance with current FDU Information Security policies located on IT.FDU.EDU.
• Confidential, Restricted, or Official Use Only Information must not be retained within GenAI systems after processing, particularly in products and services not hosted by FDU. If the GenAI system allows data deletion, the data must be securely removed once processing is complete unless retention is legally or regulatory required. If deletion is not feasible due to system limitations, alternative measures must be implemented to ensure data confidentiality, such as anonymization or eliminating sensitive data before inputting it into the system.
• A disclaimer must clearly indicate when GenAI is used to generate data or influence decision-making. This ensures transparency regarding the nature and origin of the information provided.
• In the event of a suspected or confirmed data security incident involving a GenAI system, users must immediately report the incident to the Data Security Incident Response Team (DSIRT) by contacting the Fairleigh Dickinson University Technical Assistance Center (UTAC) at (973)-443-8822. The UTAC is available 24×7.

Appendix I

Key AI Definitions

• Submitter—End user (student, faculty member, staff) inputting a query or prompt into an AI tool or product
• Generate— the process of creating new content such as text, images, audio, video, or other forms of data based on patterns and information learned from existing datasets
• Generator–A system, tool, or mechanism that creates new content
• Ingestion— the process of inputting, integrating, and processing data into a system

Appendix II

DATA SECURITY INCIDENT RESPONSE TEAM (ROLES AND RESPONSIBILITIES)

The Data Security Incident Response Team membership includes the Chief Operating Officer, the Chief Information Officer, the Chief Information Security Officer, the Chief Academic Officer, the University General Counsel and the University Risk Manager. Each member of the Data Security Incident Response Team (DSIRT) has responsibilities related to the security of all the organization’s sensitive information. The DSIRT members listed below have specific responsibilities regarding the reporting and handling of data security incidents. Note that one person may serve in multiple roles.

Senior Vice President and Chief Financial Officer: Frank Barra
Office: 201-692-2237; Email: fbarra@fdu.edu

Chief Information Officer (CIO): Neal Sturm
Office: 201-692-8689; Email: sturm@fdu.edu

Chief Information Security Officer (CISO): Kimberley Dawn Dunkerley
Office: 201-692-7672; Email: ddunkerley@fdu.edu

Privacy Officer: Kimberley Dawn Dunkerley
Office: 201-692-7672; Email: ddunkerley@fdu.edu

Senior Vice President and University Provost: Benjamin Rifkin
Office: 201-692-7093; Email: brifkin@fdu.edu

Office of the General Counsel: Steve Nelson
Office: 201-692-2466; Email: snelson@fdu.edu

University Risk Manager: Gail Lemaire
Office: 201-692-7083; Email: lemaire@fdu.edu

Vancouver Campus Executive: Wilfred Zebre
Office: 604-648-4462; Email: wilfred_zerbe@fdu.edu

Associate Vice President for MIS: Saul Kleinman
Office: 201-692-2065; Email: saul@fdu.edu

---