Office

Connecting and Using an All-in-One at Home

Resources for: Staff
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How to Connect an All-in-One for Work-at-Home

Making the Physical Connections

  1. Make the appropriate connections to the back of the all-in-one.
    • Plug in the power cable to the power port on the back of the all-in-one.
    • A physical network connection is only required if you do not want to or can not use wireless.
    • Both the keyboard and mouse can be plugged into any USB port.
  1. Turn the PC on and sign in as normal.

Connecting to Wi-fi (Skip if Using a Physical Network Cable)

  1. Click on the network icon on the bottom-right hand of the Start bar near the system clock.
  1. A list of available networks will populate. Select your home wireless network.
  1. Select your network and click “Connect“.
  1. Enter the network key for your wireless router. This can sometimes be located on the side or bottom of your router and/or modem. Click “Next“.

Connecting to VPN from Home

  1. Click on the arrow on the bottom right hand of the Start bar near the system clock and right-click on the “Cisco VPN Access” icon. On the pop-up menu, click “Connect“.
  1. If this is the first time connecting to VPN service please enter the text below as shown into the VPN field and click “Connect“.
  1. Enter your full NetID information and click “Ok“.
  1. Once a successful connection is made a prompt will appear and the icon for the Cisco VPN Access in the system try will appear with a lock.

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Virtru email encryption is the preferred method to send and view encrypted emails and files with your FDU email address. Available for FDU Faculty and Staff upon request. Click the link below to request access to Virtru Email Encryption.

The Virtru Email Encryption Tutorial will help users navigate installation, basic use, different usage scenarios, and common technical questions.

Alternative Approved Methods for Encryption

If you are not approved for Virtru email encryption, the articles below are alternative, FDU OIRT and DSIRT approved methods for encrypting Microsoft Office and Adobe PDF files and comply with the University WISP.

Warning Warning

According to FDU’s Written Information Security Program (WISP), in no case should they be sending or storing WISP protected information without the explicit authorization of the Chief Information Security Officer (CISO). If approved, these instructions will provide you with guidance on the methodology.

For more information, visit the link at the bottom of the page.

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FDU provides remote access to many of the software applications typically found in university computer labs.
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What is FDU Anywhere?

FDU provides remote access to many of the software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by Apporto and can be found at anywhere.fdu.edu.

Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform’s software applications. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.

The FDU Software Catalog provides an up to date catalog of software available to Faculty, Staff, and Students at the university:

FDU Anywhere App Store

The FDU Anywhere App Store gives you access to FDU Anywhere’s software. Many programs including Microsoft Office, Visual Studio, SPSS, and Matlab are available to everyone. Other programs such as Adobe Creative Cloud and the Autodesk suite are available based on course requirements.

Presently, there are two environments that offer a select set of applications. These environments are:

NJ Lab Desktop

Software available in NJ Desktop Environment

SoftwareAvailable Date
Google Chrome browserAugust 17, 2020
SAS (NJ Campus Only)August 17, 2020
SPSSAugust 17, 2020
Microsoft Office Pro PlusAugust 17, 2020
MatLabAugust 17, 2020
Microsoft Visual Studio CodeAugust 17, 2020
7-Zip File ManagerAugust 17, 2020

Vancouver Lab Desktop

Software Available in Vancouver Lab Desktop Environment

SoftwareAvailable Date
Google Chrome browserAugust 17, 2020
SPSSAugust 17, 2020
Microsoft Office Pro PlusAugust 17, 2020
MatLabAugust 17, 2020
Microsoft Visual Studio CodeAugust 17, 2020
7-Zip File ManagerAugust 17, 2020

Graphics Lab Desktop

Software available in Graphics Lab Desktop Environment

SoftwareAvailable Date
Adobe Creative Cloud (per class assignment)August 17, 2020
Microsoft Office Pro PlusAugust 17, 2020
MapleAugust 17, 2020
Autodesk Suite
• 3DS Max
• Motion
• Mudbox
• Sketchbook
August 17, ,2020
Google Chrome BrowserAugust 17, 2020
Microsoft Visual Studio CodeAugust 17, 2020
7-Zip File ManagerAugust 17, 2020

System & Network Requirements

System Requirements

FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:

  • Any device that has an HTML 5 supporting browser will do. Nearly all standard and mobile browsers – including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox support HTML 5
  • An internet connection
  • FDU NetID credentials

Note

Your system hardware specifications may impact the performance of FDU Anywhere, such as systems with less than 8GB of memory.

Network Requirements

For the best experience while using FDU Anywhere, your network should:

  • Have a download speed of at least 5Mb/s or more
  • If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
  • Have an upload speed of 5Mb/s or higher
  • An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
  • Wired network connections are preferred over Wi-Fi network connections whenever possible
  • Wired network connections are more stable and offer more bandwidth over Wi-Fi

For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.

Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.

VPN Applications and Connections

Warning Warning

The use of any VPN Software within FDU Anywhere is not allowed. Using a VPN client in FDU Anywhere may interrupt your session and disable your access for approximately 15 minutes.

Testing your Connection

Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.

To test your Internet connection speed, you can use the Google Speed Test:

Note

Fairleigh Dickinson University is not affiliated with Google, Google’s Project Stream, or M-Lab. The link was provided as an aid to help determine your bandwidth.

Using FDU Anywhere

FDU Anywhere is available to all students and accessible by following the instructions below:

Accessing FDU Anywhere

  1. From any web browser, visit anywhere.fdu.edu

Tip

For the best overall experience using FDU Anywhere, Google Chrome is the browser of choice.

  1. Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere App Store

NJ Lab Desktop

Vancouver Lab Desktop

Graphics Desktop

Searching and Sorting the FDU Anywhere App Store

Searching FDU Anywhere

When you search for an application, the system will:

  • read the word(s) in your search term as a string of characters (rather than as separate words)
  • search for occurrences of the text string anywhere in the application name or the developer/publisher name

Tip

For example, the search term “ad” would include the results “AutoCAD”, “Notepad”, and Cadence.

  1. Enter the term you wish to search for in the Search box, then press “Enter

The App Store refreshes to display only those applications that contain your search term.

Tip

Click the “X” to clear the Search box and return to the full App Store.

Sorting FDU Anywhere Apps Alphabetically

When you log into FDU Anywhere for the first time, apps are sorted alphabetically by default. For subsequent logins, apps will be sorted by frequency of use.

  1. To sort alphabetically, simply clickSort Alphabetically

Sort Most Used

After your first login, apps are sorted by frequency of use by default. The most-used apps appear first. You may also click “Sort Most Used to sort by frequency.

Launching FDU Anywhere

To launch an app directly from the FDU Anywhere App Store, simply follow the instructions:

  1. Locate the desired app or desktop and click “Launch”

Note

When you first log in to FDU Anywhere, it may take up to 30 seconds to launch an app. This is because your profile is being created. After this, applications will launch much faster.

  1. The selected app or desktop opens in a new browser tab

Note

Some applications (Virtual Machines) may take a few minutes to launch because the server needs to start before the app can be launched. In these cases, a popup will notify you when the server is starting.

Log Out of FDU Anywhere

Logging out is a critical step in making sure others continue to be able to easily access FDU Anywhere services. To log out of FDU Anywhere, follow these steps:

  1. Single left-click the Windows Start Button
  2. Single left-click the power button
  3. Single left-click on “Disconnect
  1. On the upper right-hand side, click your account
  2. Single left-click on “LOGOUT
  1. You have now been logged out of FDU Anywhere

Automatic Session Logout Policy

In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.

Accessing and Using OneDrive

There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which can be mounted within FDU Anywhere.

Accessing and Using Cloud Drives

Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:

  1. From the FDU Anywhere Graphics Lab or NJ Lab desktop, Double click “Cloud Mounter” shortcut
  1. Click the “OneDrive” button, and then click “Connect Now
  1. Enter your FDU NetID and click “Next“. Follow the FDU standard single sign-on prompts to complete the login process
  1. The Mounting process is now complete and your mounted OneDrive folder will now open

Using the Mounted OneDrive Volume

The Mounted Microsoft 365 cloud volume will mount the folder as a network drive. Typically “OneDrive (O:)“. Every folder and file listed will be everything that not only resides in your Microsoft 365 OneDrive folder but everything that has ever been shared with you either through OneDrive, Microsoft Teams, OneNote notebooks, and/or many other Microsoft 365 products.

NOTE: Files and folders can be saved, but not deleted as of a precautionary measure. If you delete a file, it will resync during the next sync interval.

To access or save files directly to and from the mounted volume, simply navigate to the OneDrive volume.

Tip

To help find your class files more easily, it is recommended to first create a folder and give it the name of either the project you are working on or the name of your course.

Working with Files

For most projects, you should be saving and working with files on the Mounted OneDrive volume. For instructions, please refer to the link at the bottom of the page for “FDU Anywhere – Accessing and Using OneDrive“. However, most video editing software (Adobe Premier Pro, Motion Builder for example), will require the user to save those files locally within FDU Anywhere.

The following locations are considered local to FDU Anywhere:

  • Documents
  • Desktop
  • DFS-MyDocuments (U:) Drive

Note

Saving files outside of these locations for specific editing software could result in loss of work.

Moving Files Locally in FDU Anywhere

Some projects require you to move your files locally so they may properly be rendered using the FDU Anywhere hardware. If you need to work on files locally, please follow these instructions.

  1. Find your Project Folder
  2. Copy your folder and save it to a local folder by navigating to the location and pasting it.

Zipping Files

if you need to zip files in order to submit to Webcampus, please follow these instructions:

  1. Single right-click the file or folder

Note

For macOS users, you can use the “Two Finger” right-click method on the trackpad in order to initiate the right click. For additional information, please see the link below for “FDU Anywhere – Keyboard Shortcuts”.

  1. right click on 7-zip then click “Add to Archive
  1. Change Archive Format to “zip” like in the picture below then click “OK” to zip your files

The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Alternate Way to Zip Files

  1. Click ‘START’ on the taskbar on the left-hand side
  2. Type “7zip” and 7-zip File Manager will appear, Single Click on “7-zip File Manager
  1. Single click on 7-Zip File Manager
  2. Navigate to the location of your saved file/folder and single click to highlight, then click the Add button at the top
  1. Change Archive Format to zip and then click “Ok” to zip your files

The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip

Note

The zip archive could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Submitting Files to WebCampus

In order to successfully submit your coursework to WebCampus, it is best to use the google chrome browser located on the desktop of FDU Anywhere. Using Internet Explorer may not function properly.

In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus, please visit:

FDU Anywhere Workshop Video

Screen Sharing

When running a streamed app or desktop, you can share your screen with other users and collaborate in the current session. Screen sharing enables you to collaborate with other users without providing access to your chats, analytics, or other private data. This short guide will show you step by step how to:

  1. Share your screen with other users
  2. Stop sharing your screen with others

Share Screen with Others

  1. Click the share screen icon in the top panel in FDU Anywhere
  1. The “Screen Sharing” popup will display the following window:
  1. There are three sharing options, Select the method that you want with the radio buttons, then click Copy Link, and close the Screen Sharing dialog:
    • View only: The viewer can only see what is being worked on in the FDU Anywhere environment
    • View and draw: The viewer can View and Draw or make annotations on the screen by clicking or dragging
    • Full control: The viewer shares control of the FDU Anywhere Environment
  2. Share the copied link to the person you wish to view your FDU Anywhere Streamed session

Stop Sharing your Screen with Others

Once you wish to stop sharing your screen, simply perform the following steps:

  1. To stop sharing your screen with other users, click the Share Screen icon on the top panel
  1. Click the “Stop Sharing” button, then close the ‘Screen Sharing’ dialog box. Other users will see a “Disconnected” popup and will be unable to reconnect
  1. Your Screen Sharing access is no longer active and any connected users are now disconnected

Keyboard Shortcuts

Sometimes you may want to copy and paste content to or from your own computer and an FDU Anywhere cloud desktop or application. You can do this using the copy and paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.

Note

The copy and paste functions DO NOT work across all applications and browsers, including the copying and pasting of images. This is a limitation inherent in browser clipboards. We recommend the Google Chrome web browser for optimal clipboard capabilities.

If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.

Windows OS Copy/Paste Methods

Windows OS to FDU Anywhere

  1. Highlight the text you want to copy from your computer
  2. Press CTRL+C to copy the selected text
  3. Move the cursor to the paste location in FDU Anywhere
  4. Press CTRL+V to paste the text

FDU Anywhere to Windows OS

  1. Highlight the text you want to copy from FDU Anywhere
  2. Press CTRL+C to copy the selected text
  3. Move the cursor to the paste location on your computer.
  4. Press CTRL+V to paste the text

macOS Copy/Paste Methods

Your macOS to FDU Anywhere

  1. Highlight the text you want to copy from your computer
  2. Press COMMAND+C to copy the selected text
  3. macOS also supports CTRL+C

Note

You may find it easier to use CTRL+C when copying content to FDU Anywhere, so you don’t have to switch back and forth between COMMAND and CTRL.

  1. Move the cursor to the paste location in FDU Anywhere
  2. Press CTRL+V to paste the text

FDU Anywhere to macOS

  1. Highlight the text you want to copy from FDU Anywhere
  2. Press CTRL+C to copy the selected text
  3. Move the cursor to the paste location on your macOS
  4. Press COMMAND+V (macOS also supports CTRL+V) to paste the text

Note

Because FDU Anywhere runs on Windows, it is necessary to use Windows keyboard shortcuts (ex. CTRL+C and CTRL+V) in FDU Anywhere Mac OS supports both Mac and Windows keyboard shortcuts.

Getting Support

If you require technical support, please contact UTAC (University Technical Assistance Center) and open a service request.

You may submit a service request by one of the following methods:

  • Clicking the “Support” button on top of this page
  • Emailing UTAC at FDUTAC@fdu.edu
  • Calling (973) 443-8822

If you require assistance with Adobe Creative Cloud, Autodesk, or any software application for coursework, it is best to consult with your professor, classmates, and/or course materials.

Network Optimization

If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.

Power-cycle your Modem / Router

Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.

Keep all your Local Components Up-to-date

Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.

Disconnect / Turn off any Devices that are not in use

Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.

Use an Ethernet Cable

Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.

Change your Wi-Fi Configuration

If a wired Ethernet connection is not possible or your device requires a wireless connection:

  • Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
  • Place your devices (such as a computer or smartphone) and your router closer to each other

Note

You may need to contact your internet service provider for help with rebooting your router and/or to configure your wireless settings correctly.

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  • What is the Microsoft Home Use Program?

    The Home Use Program (HUP) is an employee purchase program with Microsoft, for eligible faculty and staff of Fairleigh Dickinson University. The Home Use Program offers Microsoft 365 Family and Personal subscriptions, at a discounted rate for purchase. FDU faculty and staff members with a valid work email address will be able to begin the process of signing up for the Microsoft Home Use Program. Notification of your eligibility for the Microsoft HUP program will be emailed to your FDU email address inbox.

  • What is Microsoft 365?

    Microsoft 365 is a subscription-based service. The subscription includes premium Office applications, like Word, Excel, PowerPoint, and Outlook. 1TB of OneDrive cloud storage, advanced security features, and support from Microsoft experts are also included with the subscription. The Home Use Program offers two types of Microsoft 365 subscriptions at a discounted rate. 

    • Microsoft 365 Family – Includes subscription benefits mentioned above, for up to 6 people in your family. Discounted rate of 30%, $69.99 yearly or $9.99 monthly, usually $99.99 yearly. 

    • Microsoft 365 Personal – Includes subscription benefits mentioned above, for 1 person. Discounted rate of 30%, $48.99 yearly or $6.99 monthly, usually $69.99 yearly. 

  • What is the difference between Office 2019 (one-time purchase) and Microsoft 365 (subscription)?

    Microsoft Office Home & Student 2019 is available as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer. One-time purchases are available for both PCs and Macs through the Microsoft Store link below. Be aware the one-time purchase price of Microsoft Office Home & Student 2019 is not at a discounted rate and not part of the Microsoft Home Use Program affiliated with FDU.

    Microsoft Office Home & Student 2019 One-time Purchase >

    Microsoft 365 is a subscription-based service that includes collaborative, and up-to-date features in one seamless, integrated experience. Microsoft 365 subscriptions include the Office desktop apps that you are familiar with, like Word, PowerPoint, and Excel. Subscriptions also include the latest features, fixes, and security updates along with ongoing tech support at no extra cost. You may choose to pay for your subscription on a monthly or yearly basis. The Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones. 

    More resources to help make your decision can be found by visiting: Difference between Microsoft 365 and Office 2019 >

  • How do I make a purchase using the Microsoft Home Use Program?

    1. Sign up, by visiting Microsoft Home Use Program. Enter your FDU email address and click on the “Get started” button. 

    2. Validate if you are an eligible FDU employee of the HUP program. An email will be sent to your Fairleigh Dickinson University (FDU) email address inbox. Click on the link supplied to begin registration. 

    3. At the Sign-in/Sign-up page, use your personal Microsoft account associated with a personal email address. If you do not have a personal Microsoft Account, visit: How to create a Microsoft Account >

    NOTE: This personal Microsoft account will link to and display your eligible Microsoft HUP program savings, as well as be used to manage your Microsoft 365 subscription after purchase.

    4. You may now begin the purchase process by viewing the discounts available to you based on your Home Use Program benefit eligibility.

    5. After purchase completion of a Microsoft 365 Family or Personal subscription through the Microsoft Store, you will be able to download your Microsoft 365 subscription software to your personal device. The Microsoft 365 subscription software download will include the full suite of Office Professional Plus 2019 desktop applications. 

    For a more detailed overview of the employee buying process using the Microsoft Home Use Program, please review this PDF: Microsoft Home Use Program Guide for Employees >

  • Instructions for installing your Microsoft 365 subscription software on a Mac or PC

    NOTE: Use your personal Microsoft Account and password when completing the installation and login credentials for your Office software. This is the same personal Microsoft Account used to complete the registration and purchase process of the Microsoft Home Use program. Your FDU e-mail address and credentials should not be used.

    Install on Windows >

    Install on macOS >

For commonly asked questions about the Microsoft Home Use Program visit the link below:

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Microsoft Office 2019 – University Wide Standard

Resources for: Faculty Staff
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Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on All FDU owned laptops and desktops.

Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices.

FDU Faculty and Staff in possession of a university owned laptop or desktop who has Microsoft Office 2016 Pro Plus installed, may upgrade to the latest version of Office 2019 Pro Plus using the FDU Self Service Portal for Software. Follow the instructions below to upgrade.

Windows

Launch Microsoft Office 2019 Pro Plus from the FDU Self Service Portal for Software

macOS

Compatible macOS devices will upgrade to the latest version of Office 2019 Pro Plus automatically (minimum version macOS 10.13)

For more information visit:

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Outlook Web Access (Office365.fdu.edu)

  1. Click on the email that you would like to Mark as Junk or Mark as Phishing
  1. Click the down arrow next to the Junk button
  1. Click on the appropriate button to report the email (Junk, Phishing or Block)
  1. Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward

Microsoft Outlook for Windows or Mac

  1. Click on the email that you would like to Mark as Junk or Mark as Phishing
  1. Click on the Report Message button
  1. Click the appropriate option button (Junk or Phishing)
  1. Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward.

If you require any assistance or have any additional questions, please call the University Technical Assistance Center at (973)-443-8822.

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A shared mailbox makes it easy for a group of people to read and send emails from one public email address like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can also be used to provide a shared calendar, allowing multiple users to schedule and view calendar tasks.

Request Access to an FDU Shared Mailbox

Users can request a new shared mailbox by completing and submitting the “Distribution Group/Shared Mailbox Request” form found below. Users needing access to a specific FDU shared mailbox account may request access by reaching out to the owner of the shared mailbox. The owner of the shared mailbox will open a support case with FDU UTAC to fulfill this request.

Add a Shared Mailbox to Outlook

Windows
  1. The shared mailbox should automatically display in your folder pane on the left-hand side of your Outlook application within 24 hours of its creation. Closing and restarting the Outlook application maybe necessary if you do not see it after 24 hours

Note

Before you can use a shared mailbox, the Microsoft 365 admin for the university has to add you as a member.

If you cannot open a shared mailbox, please open a service request with UTAC by calling 973-443-8822 or clicking the “Support” button on top of this webpage.

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macOS
  1. Select Tools from the Outlook menu bar at the top of the screen, then choose Accounts
  1. Select the Advanced… tab
  1. Select the Delegates tab
  1. Click the + button, located under Open these additional mailboxes:
  1. Type or select your correct shared mailbox, and then select Add
  1. Select the OK tab
  1. You should now see your shared mailbox listed on the left-hand side of your Outlook email application window

Note

This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.

If you cannot open a shared mailbox, please open a service request with UTAC by calling 973-443-8822 or clicking the “Support” button on top of this webpage.

New Outlook version on macOS

Some macOS users may take advantage of the “New Outlook” version of the Outlook application. You can identify which Outlook version you are using by locating the “New Outlook” slider tab button on the top right of the application.

  1. Select Tools from the Outlook menu at the top of the screen, then choose Accounts
  1. Select the Delegation and Sharing tab
  1. Choose the Shared With Me tab and then select the + button
  1. Begin to type the shared mailbox name or its email address, choose the correct shared mailbox before selecting Add, and finally Done when finished
  1. You should now see your shared mailbox, located on the left-hand side of your Outlook application window

Note

This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.

If you cannot open a shared mailbox, please open a service request with UTAC by calling 973-443-8822 or clicking the “Support” button on top of this webpage.

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office365.fdu.edu / Outlook Web App
  1. Navigate to the FDU Office 365 Portal webpage
  1. Select the Outlook web app icon, located on the left-hand side of your display
  1. Right-click on the Folders option located on the left side of the menu; a small drop-down menu should display. Select Add shared folder
  1. Begin typing the email address for the shared mailbox, auto-populated suggestions will be displayed. Select the correct shared mailbox address and click Add
  1. You should now see the added shared mailbox located on left side of your Outlook web email window

Note

This was a one-time process. You do not need to follow the above steps to add this to your account again. You will automatically see the shared mailbox when you sign in to your account next time.

If you cannot open a shared mailbox, please open a service request with UTAC by calling 973-443-8822 or clicking the “Support” button on top of this webpage.

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Android and iOS
  1. Sign in to your primary FDU email account in the Microsoft Outlook for Android or iOS app
  2. Tap the Add Account button in the left navigation pane, then tap Add Shared Mailbox
  1. Enter the name of the shared mailbox and tap Add Shared Mailbox when finished

Note

If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.

  1. After the account setup process completes, the shared mailbox will display in your account list within the Outlook for Android or iOS app

Tip

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.

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Send Email from a Shared Mailbox

Windows / macOS
  1. Open Outlook
  2. Choose New Email to start a new message
  3. If you don’t see the From field at the top of your message, choose Options, and select the From tab
  1. Click From in the message, and change to the shared email address

Note

If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox in the blank or search for the email address by clicking “From” tab. Click “OK” when finished.

  1. Finish typing your message and then choose Send

Note

From now on when you want to send a message from your shared mailbox, the address will be available in your “From” drop down list.

Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

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office365.fdu.edu / Outlook Web App
  1. Choose New Message
  2. Choose From and change to the desired shared email address

Note

If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox, then select the appropriate shared email address from the auto populated list when finished.

  1. Finish typing your message and then choose Send
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Software Compliance & Distribution Policy

Resources for: Faculty Staff
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In accordance with FDU’s Acceptable Use Policy for Computer Usage, no employee shall copy or distribute software that violates copyright laws. All employees shall be aware that software and the accompanying documentation is generally owned by the manufacturer and the license only grants the user the right to use the software. Unlicensed software installations, also known as software piracy, are unacceptable at FDU.

The primary user of each computer shall take responsibility of keeping records of licenses for which software is installed. The University’s Computing Services Department shall also track licenses for software installed by the Computing Services Department though the purchase of high volume or site licenses. Users are advised that the software installed on University-owned computers may be audited internally (by the University) or externally (by software manufacturers or other anti-piracy software firms) at any time. Software found not to be in compliance with copyright laws will be removed and replaced with a licensed copy.

Computing Services will provide certain software that is commonly used by the majority of the University’s employees, including but not limited to word processing, spreadsheet, and anti-virus software. Some software manufacturers allow for non-concurrent use of a license on an office computer and an employee’s home computer. Computing Services will not provide non-concurrent licenses at off premise sites due to the inability to track these licenses.

In order to provide the best possible service and support, and to reduce the cost of software site licenses, Computing Services, in conjunction with the Center for Learning and Teaching with Technology, has standardized on Microsoft Office Professional and Symantec Endpoint Protection.

Popular Software Titles and Guidelines for Faculty and Staff to Obtain:

  • Microsoft Office for Windows or Macintosh: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
  • Microsoft Visual Studio: Installed in Labs. Available by request for staff and faculty machines.
  • Adobe Acrobat: Available by request for staff and faculty machines.
  • SAS: Installed in Labs. Available by request for staff, faculty and student machines.
  • SPSS (Base): Installed in Labs. Available by request for staff and faculty machines.
  • SPSS Advanced Modules: Available by request for staff and faculty machines.
  • Adobe Products: Faculty and staff may purchase Adobe products at level three pricing with the University’s CLP Membership No. 4400062846.
  • Symantec Endpoint Protection: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
  • Other products: Faculty and staff may obtain pricing and submit orders to Purchasing. If assistance is needed, contact Computing Services.

Software Quality Assurance and Compliance Policy for Network Server & Lab Installations

It is no longer possible for individuals to install software on staff or faculty desktops or lab computers. Laptops or Macintosh users have administrative rights and individuals can install additional licensed software to laptops.

Instructors wishing to have a software application installed in a lab for use by 20 or more people simultaneously must provide Computing Services the original installation media, installation guide, and the appropriate proof of license. Note that the licenses for some software may limit our ability to install it on the network. These materials must be provided a minimum of sixty days before the software is needed. Because it is impossible to predict how the software will interact with our network and other software already installed, we cannot guarantee that a program will work on our system.

For programs that will be used by less than 20 people, the instructor may install the application on up to 5 machines in a lab not normally used for classroom instruction, plus an “instructor’s machine” in one of the teaching labs. If fewer licenses are owned, then only that many licenses may be installed. The instructor will be told which machines to install the program on and will be given a password which can be used to disable the security on the machine for the duration of the installation procedure. Software installed in this way will only be available on those designated machines. Computing Services will make a reasonable attempt to keep these designated systems functioning with the additional software, but in the event that the machine needs to have it’s base configuration and software restored from backup, the instructor will be contacted and will need to reinstall the application.

In all cases, software must be owned or licensed by the University, even if the application is only to be used for demonstration purposes. No software owned by an individual will be installed on the systems.

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