Make the appropriate connections to the back of the all-in-one.
Plug in the power cable to the power port on the back of the all-in-one.
A physical network connection is only required if you do not want to or can not use wireless.
Both the keyboard and mouse can be plugged into any USB port.
Turn the PC on and sign in as normal.
Connecting to Wi-fi (Skip if Using a Physical Network Cable)
Click on the network icon on the bottom-right hand of the Start bar near the system clock.
A list of available networks will populate. Select your home wireless network.
Select your network and click “Connect“.
Enter the network key for your wireless router. This can sometimes be located on the side or bottom of your router and/or modem. Click “Next“.
Connecting to VPN from Home
Click on the arrow on the bottom right hand of the Startbar near the system clock and right-click on the “Cisco VPN Access” icon. On the pop-up menu, click “Connect“.
If this is the first time connecting to VPN service please enter the text below as shown into the VPN field and click “Connect“.
Enter your full NetID information and click “Ok“.
Once a successful connection is made a prompt will appear and the icon for the Cisco VPN Access in the system try will appear with a lock.
Virtru email encryption is the preferred method to send and view encrypted emails and files with your FDU email address. Available for FDU Faculty and Staff upon request. Click the link below to request access to Virtru Email Encryption.
If you are not approved for Virtru email encryption, the articles below are alternative, FDU OIRT and DSIRT approved methods for encrypting Microsoft Office and Adobe PDF files and comply with the University WISP.
According to FDU’s Written Information Security Program (WISP), in no case should they be sending or storing WISP protected information without the explicit authorization of the Chief Information Security Officer (CISO). If approved, these instructions will provide you with guidance on the methodology.
For more information, visit the link at the bottom of the page.
FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.
Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.
The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:
FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:
Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
An internet connection
FDU NetID credentials
Warning
In order to connect to FDU Anywhere, you must connect to the FDU VPN, or Cisco Secure Client when connecting from off campus.
Note
Your system hardware specifications may impact the performance of FDU Anywhere, such as systems with less than 8GB of memory.
Network Requirements
For the best experience, while using FDU Anywhere, your network should:
Have a download speed of at least 5Mb/s or more
If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
Have an upload speed of 5Mb/s or higher
An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
Wired network connections are preferred over Wi-Fi network connections whenever possible
Wired network connections are more stable and offer more bandwidth over Wi-Fi
For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.
Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.
VPN Applications and Connections
Warning
The use of any VPN Software within FDU Anywhere is not allowed. Using a VPN client in FDU Anywhere may interrupt your session and disable your access for approximately 15 minutes.
Testing your Connection
Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.
To test your Internet connection speed, click the link below:
For the best overall experience using FDU Anywhere, Google Chrome is the browser of choice.
Warning
The FDU VPN, Cisco Secure Client, is required for accessing FDU Anywhere from off campus.
Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere
General Lab
Note
When you login to the General Lab experience, it may take about 60 seconds to get to the desktop. This is because your profile is being created or loaded.
The selected app or desktop opens in a new browser tab
Note
Depending on your screen resolution, your desktop experience view may differ from the picture above.
Log Out of FDU Anywhere
Logging out is a critical step in making sure others continue to be able to easily accessFDU Anywhere services. To log out of FDU Anywhere, follow these steps:
Single click the Windows “Start “Button
Single click On your “Name“
Single click on “Sign Out“
On the upper left-hand side, click the “Hamburger” menu icon
Single click on “Log Out“
Single click on “OK” to confirm Logout
You have now been logged out of FDU Anywhere.
Automatic Session Logout Policy
In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.
There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required in order to use OneDrive within FDU Anywhere.
Setup and Initialization Process
Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:
From the FDU Anywhere General Lab, single click on the “OneDrive” icon from the system tray
Single click the “Sign In” button
Enter your FDU NetID and single click “Next“. Follow the FDU standard single sign-on prompts to complete the login process
Once the login process is completed, you will be asked to register your device or single click “OK“
It will take a moment to register the application, it will automatically proceed to the next screen
Single click on “Done“
You have now successfully logged into OneDrive, single click “Next“
Microsoft OneDrive may prompt you to backup your folders, make sure you toggle “Desktop” and single click “Start Backup“
Note
Backup up folders will ensure your data is backed up to Microsoft OneDrive. Any data not stored in Microsoft OneDrive will be deleted once you log out of your session or have been disconnected.
A brief overview will be given on OneDrive, to begin, single click “Next“
When the tutorial is finished, single click “Later“
OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files
Using OneDrive
Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.
if you need to zip files in order to submit them to Webcampus, please follow these instructions:
Single click the file or folder
Note
For macOS users, you can use the “Two Finger” click method on the trackpad in order to initiate the right click. For additional information, please see the link below for “FDU Anywhere – Keyboard Shortcuts”.
Right click on 7-zip then click “Add to Archive“
Change Archive Format to “zip” like in the picture below then click “OK” to zip your files
The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.
Alternate Way to Zip Files
Click “Start” on the taskbar on the left-hand side
Type “7zip” and 7-zip File Manager will appear. Click on “7-zip File Manager“
Click on “7-Zip File Manager“
Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top
Change Archive Format to zip and then click “OK” to zip your files
The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.
Note
The zip archive could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.
Submitting Files to WebCampus
In order to successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox or Microsoft Edge web browser located on the desktop of FDU Anywhere.
In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:
Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.
Note
FDU Anywhere only allows copying from your personal computer into the FDU Anywhere desktop.
If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.
Copy files from Windows OS Devices
Windows OS to FDU Anywhere
Highlight the text you want to copy from your computer
Press “CTRL+C” to copy the selected text
Move the cursor to the paste location in FDU Anywhere
Press “CTRL+V” to paste the text
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Copy Files from Apple OS Devices
Your macOS to FDU Anywhere
Highlight the text you want to copy from your computer
Press “COMMAND+C “to copy the selected text
macOS also supports “CTRL+C“
Tip
You may find it easier to use CTRL + C when copying content to FDU Anywhere, so you don’t have to switch back and forth between COMMAND + CTRL.
Move the cursor to the paste location in “FDU Anywhere“
Press “CTRL+V” to paste the text
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Note
The copy and paste functions DO NOT work across all applications and browsers, including the copying and pasting of images. This is a limitation inherent in browser clipboards. We recommend the Google Chrome web browser for optimal clipboard capabilities.
If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.
Power-cycle your Modem / Router
Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.
Keep all your Local Components Up-to-date
Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.
Disconnect / Turn off any Devices that are not in use
Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.
Use an Ethernet Cable
Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.
Change your Wi-Fi Configuration
If a wired Ethernet connection is not possible or your device requires a wireless connection:
Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
Place your devices (such as a computer or smartphone) and your router closer to each other
Note
You may need to contact your internet service provider for help with rebooting your router and/or to configure your wireless settings correctly.
The Home Use Program (HUP) is an employee purchase program with Microsoft, for eligible faculty and staff of Fairleigh Dickinson University. The Home Use Program offers Microsoft 365 Family and Personal subscriptions, at a discounted rate forpurchase.FDU facultyand staffmembers with a valid work email address will be able to begin the process of signing up for the Microsoft Home Use Program. Notification of youreligibility for the Microsoft HUP program will be emailed toyour FDU email address inbox.
Microsoft 365 is a subscription-basedservice. The subscription includes premium Officeapplications, like Word, Excel, PowerPoint, and Outlook. 1TB of OneDrive cloud storage, advanced security features, and support from Microsoft experts are also included with the subscription. The Home Use Program offers two types of Microsoft 365 subscriptions at a discounted rate.
• Microsoft 365 Family – Includes subscription benefits mentioned above, for up to 6 people in your family. Discounted rate of 30%, $69.99 yearly or $9.99 monthly, usually $99.99 yearly.
• Microsoft 365 Personal – Includes subscription benefits mentioned above, for 1 person. Discounted rate of 30%, $48.99 yearly or $6.99 monthly, usually $69.99 yearly.
Microsoft Office Home & Student 2019isavailableas a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer. One-time purchases are available for both PCs and Macs through the Microsoft Store link below.Be aware the one-time purchase price of MicrosoftOffice Home & Student 2019 is not at a discounted rate and not part of the Microsoft Home Use Program affiliated with FDU.
Microsoft 365 is a subscription-based service that includes collaborative, and up-to-date features in one seamless, integrated experience. Microsoft 365 subscriptionsinclude the Office desktop apps that you are familiar with, like Word, PowerPoint, and Excel. Subscriptions also include the latest features, fixes, and security updates along with ongoing tech support at no extra cost. You may choose to pay for your subscription on a monthly or yearly basis. The Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.
1. Sign up, by visitingMicrosoft Home Use Program. Enter your FDU email address and click on the “Get started” button.
2. Validate if you are an eligible FDU employee of the HUP program. An email will be sent to your Fairleigh Dickinson University (FDU) email address inbox.Click on the linksuppliedto begin registration.
3. At the Sign-in/Sign-up page, use yourpersonal Microsoft accountassociated with apersonal email address. If you do not have a personal Microsoft Account, visit: How to create a Microsoft Account >
NOTE: This personal Microsoft account will link to and display youreligible Microsoft HUP program savings, as well as be used to manage your Microsoft 365 subscription after purchase.
4. You maynow begin the purchase process by viewing the discounts available to you based on your Home Use Program benefit eligibility.
5. After purchasecompletion of a Microsoft 365 Family or Personal subscription through the Microsoft Store, you will be able to download yourMicrosoft 365subscriptionsoftwareto your personal device. The Microsoft 365subscription softwaredownload will include the full suite of Office Professional Plus 2019 desktop applications.
NOTE: Use your personal Microsoft Account and password when completing theinstallation and login credentials for your Office software. This is the same personalMicrosoft Account used to complete theregistrationand purchase process of the Microsoft Home Use program. Your FDU e-mail address and credentials should not be used.
Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on All FDU owned laptops and desktops.
Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices.
FDU Faculty and Staff in possession of a university owned laptop or desktop who has Microsoft Office 2016 Pro Plus installed, may upgrade to the latest version of Office 2019 Pro Plus using the FDU Self Service Portal for Software. Follow the instructions below to upgrade.
Click on the email that you would like to Mark as Junk or Mark as Phishing
Click the down arrow next to the Junk button
Click on the appropriate button to report the email (Junk, Phishing or Block)
Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward
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Microsoft Outlook for Windows or Mac
Click on the email that you would like to Mark as Junk or Mark as Phishing
Click on the Report Message button
Click the appropriate option button (Junk or Phishing)
Once you report the email, a copy of the email is automatically sent to the FDU University Systems team and Microsoft for review to improve the spams going forward
A shared mailbox makes it easy for a group of people to read and send emails from one public email address, like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can also be used to provide a shared calendar, allowing multiple users to schedule and view calendar tasks.
Request Access to an FDU Shared Mailbox
Users can request a new shared mailbox by completing and submitting the “Distribution Group/Shared Mailbox Request” form found below. Users needing access to a specific FDU shared mailbox account may request access by reaching out to the shared mailbox owner. To fulfill this request, the shared mailbox owner will open a support case with the Fairleigh Dickinson University Technical Assistance Center (UTAC).
The shared mailbox should automatically display in your folder pane on the left-hand side of your Outlook application within 24 hours of its creation. Closing and restarting the Outlook application maybe necessary if you do not see it after 24 hours
Note
Before you can use a shared mailbox, the Microsoft 365 admin for the university has to add you as a member.
Some macOS users may take advantage of the “New Outlook” version of the Outlook application. You can identify which Outlook version you are using by locating the “New Outlook” slider tab button on the top right of the application.
Select Tools from the Outlook menu at the top of the screen, then choose Accounts
Select the Delegation and Sharing tab
Choose the Shared With Me tab and then select the + button
Begin to type the shared mailbox name or its email address, choose the correct shared mailbox before selecting Add, and finally Done when finished
You should now see your shared mailbox, located on the left-hand side of your Outlook application window
Note
This is a one-time process only. You do not need to follow the above steps to add this to Outlook on your macOS device again.
Select the Outlook web app icon, located on the left-hand side of your display
Right-click on the Folders option located on the left side of the menu; a small drop-down menu should display. Select Add shared folder
Begin typing the email address for the shared mailbox, auto-populated suggestions will be displayed. Select the correct shared mailbox address and click Add
You should now see the added shared mailbox located on left side of your Outlook web email window
Note
This was a one-time process. You do not need to follow the above steps to add this to your account again. You will automatically see the shared mailbox when you sign in to your account next time.
Sign in to your primary FDU email account in the Microsoft Outlook for Android or iOS app
Tap the Add Account button in the left navigation pane, then tap Add Shared Mailbox
Enter the name of the shared mailbox and tap Add Shared Mailbox when finished
Note
If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.
After the account setup process completes, the shared mailbox will display in your account list within the Outlook for Android or iOS app
Tip
To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.
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Send Email from a Shared Mailbox
Windows / macOS
Open Outlook
Choose New Email to start a new message
If you don’t see the From field at the top of your message, choose Options, and select the From tab
Click From in the message, and change to the shared email address
Note
If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox in the blank or search for the email address by clicking “From” tab. Click “OK” when finished.
Finish typing your message and then choose Send
Note
From now on when you want to send a message from your shared mailbox, the address will be available in your “From” drop down list.
Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.
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office365.fdu.edu / Outlook Web App
Choose New Message
Choose From and change to the desired shared email address
Note
If you don’t see your shared email address displayed, choose “Other email address…” Enter the full email address for the shared mailbox, then select the appropriate shared email address from the auto populated list when finished.
In accordance with FDU’s Acceptable Use Policy for Computer Usage, no employee shall copy or distribute software that violates copyright laws. All employees shall be aware that software and the accompanying documentation is generally owned by the manufacturer and the license only grants the user the right to use the software. Unlicensed software installations, also known as software piracy, are unacceptable at FDU.
The primary user of each computer shall take responsibility of keeping records of licenses for which software is installed. The University’s Computing Services Department shall also track licenses for software installed by the Computing Services Department though the purchase of high volume or site licenses. Users are advised that the software installed on University-owned computers may be audited internally (by the University) or externally (by software manufacturers or other anti-piracy software firms) at any time. Software found not to be in compliance with copyright laws will be removed and replaced with a licensed copy.
Computing Services will provide certain software that is commonly used by the majority of the University’s employees, including but not limited to word processing, spreadsheet, and anti-virus software. Some software manufacturers allow for non-concurrent use of a license on an office computer and an employee’s home computer. Computing Services will not provide non-concurrent licenses at off premise sites due to the inability to track these licenses.
In order to provide the best possible service and support, and to reduce the cost of software site licenses, Computing Services, in conjunction with the Center for Learning and Teaching with Technology, has standardized on Microsoft Office Professional and Symantec Endpoint Protection.
Popular Software Titles and Guidelines for Faculty and Staff to Obtain:
Microsoft Office for Windows or Macintosh: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
Microsoft Visual Studio: Installed in Labs. Available by request for staff and faculty machines.
Adobe Acrobat: Available by request for staff and faculty machines.
SAS: Installed in Labs. Available by request for staff, faculty and student machines.
SPSS (Base): Installed in Labs. Available by request for staff and faculty machines.
SPSS Advanced Modules: Available by request for staff and faculty machines.
Adobe Products: Faculty and staff may purchase Adobe products at level three pricing with the University’s CLP Membership No. 4400062846.
Symantec Endpoint Protection: Available through standard deployment of leased or owned equipment or by request for any University-owned PC or Mac.
Other products: Faculty and staff may obtain pricing and submit orders to Purchasing. If assistance is needed, contact Computing Services.
Software Quality Assurance and Compliance Policy for Network Server & Lab Installations
It is no longer possible for individuals to install software on staff or faculty desktops or lab computers. Laptops or Macintosh users have administrative rights and individuals can install additional licensed software to laptops.
Instructors wishing to have a software application installed in a lab for use by 20 or more people simultaneously must provide Computing Services the original installation media, installation guide, and the appropriate proof of license. Note that the licenses for some software may limit our ability to install it on the network. These materials must be provided a minimum of sixty days before the software is needed. Because it is impossible to predict how the software will interact with our network and other software already installed, we cannot guarantee that a program will work on our system.
For programs that will be used by less than 20 people, the instructor may install the application on up to 5 machines in a lab not normally used for classroom instruction, plus an “instructor’s machine” in one of the teaching labs. If fewer licenses are owned, then only that many licenses may be installed. The instructor will be told which machines to install the program on and will be given a password which can be used to disable the security on the machine for the duration of the installation procedure. Software installed in this way will only be available on those designated machines. Computing Services will make a reasonable attempt to keep these designated systems functioning with the additional software, but in the event that the machine needs to have it’s base configuration and software restored from backup, the instructor will be contacted and will need to reinstall the application.
In all cases, software must be owned or licensed by the University, even if the application is only to be used for demonstration purposes. No software owned by an individual will be installed on the systems.
To access Forms, you will be directed to our SAMI Support Portal where you will be asked to log in using your NETID and authenticate using Duo. Once you click “Next,” you will be forwarded to samisupport.fdu.edu in a new window or tab.