zoom

Zoom comes pre-stocked with numerous security features designed to control online classrooms, prevent disruption, and help educators effectively teach remotely. Here are some best practices for securing your virtual classroom using Zoom.

Section – About

Part : What is FDU Anywhere?

What is FDU Anywhere?

FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.

Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.

The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:

Part : System & Network Requirements

System & Network Requirements

System Requirements

FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:

• Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
• An internet connection
• FDU NetID credentials

Network Requirements

For the best experience, while using FDU Anywhere, your network should:

• Have a download speed of at least 5Mb/s or more
• If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
• Have an upload speed of 5Mb/s or higher
• An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
• Wired network connections are preferred over Wi-Fi network connections whenever possible
• Wired network connections are more stable and offer more bandwidth over Wi-Fi

For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.

Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.

VPN Applications and Connections

Testing your Connection

Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.

To test your Internet connection speed, click the link below:

Section – Basics

Part : Using FDU Anywhere

Using FDU Anywhere

FDU Anywhere is available to all students and accessible by following the instructions below:

Accessing FDU Anywhere

1. From any web browser, visit “anywhere.fdu.edu“

2. Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere

General Lab

2. The selected app or desktop opens in a new browser tab

Log Out of FDU Anywhere

Logging out is a critical step in making sure others continue to be able to easily access FDU Anywhere services. To log out of FDU Anywhere, follow these steps:

1. Single click the Windows “Start “Button
2. Single click On your “Name“
3. Single click on “Sign Out“

4. On the upper left-hand side, click the “Hamburger” menu icon

5. Single click on “Log Out“

6. Single click on “OK” to confirm Logout

You have now been logged out of FDU Anywhere.

Automatic Session Logout Policy

In order to help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.

Part : Accessing and Using OneDrive

Accessing and Using OneDrive

There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required in order to use OneDrive within FDU Anywhere.

Setup and Initialization Process

Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:

1. From the FDU Anywhere General Lab, single click on the “OneDrive” icon from the system tray

2. Single click the “Sign In” button

3. Enter your FDU NetID and single click “Next“. Follow the FDU standard single sign-on prompts to complete the login process

4. Once the login process is completed, you will be asked to register your device or single click “OK“

5. It will take a moment to register the application, it will automatically proceed to the next screen

6. Single click on “Done“

7. You have now successfully logged into OneDrive, single click “Next“

8. Microsoft OneDrive may prompt you to backup your folders, make sure you toggle “Desktop” and single click “Start Backup“

9. A brief overview will be given on OneDrive, to begin, single click “Next“

10. When the tutorial is finished, single click “Later“

11. OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files

Using OneDrive

Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.

Part : Working With Files

Zipping Files

if you need to zip files in order to submit them to Webcampus, please follow these instructions:

1. Single click the file or folder

2. Right click on 7-zip then click “Add to Archive“

3. Change Archive Format to “zip” like in the picture below then click “OK” to zip your files

The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder is. You can then email or upload your file to your professor.

Alternate Way to Zip Files

1. Click “Start” on the taskbar on the left-hand side
2. Type “7zip” and 7-zip File Manager will appear. Click on “7-zip File Manager“

3. Click on “7-Zip File Manager“
4. Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top

5. Change Archive Format to zip and then click “OK” to zip your files

The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.

Submitting Files to WebCampus

In order to successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox or Microsoft Edge web browser located on the desktop of FDU Anywhere.

In order to submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:

Part : Keyboard Shortcuts

Keyboard Shortcuts

Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.

If you are unable to copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.

Windows OS to FDU Anywhere

1. Highlight the text you want to copy from your computer
2. Press “CTRL+C” to copy the selected text
3. Move the cursor to the paste location in FDU Anywhere
4. Press “CTRL+V” to paste the text

Your macOS to FDU Anywhere

1. Highlight the text you want to copy from your computer
2. Press “COMMAND+C “to copy the selected text
3. macOS also supports “CTRL+C“

4. Move the cursor to the paste location in “FDU Anywhere“
5. Press “CTRL+V” to paste the text

Section – Support

Part : Getting Support

Getting Support

Part : Network Optimization

Network Optimization

If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.

Power-cycle your Modem / Router

Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.

Keep all your Local Components Up-to-date

Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.

Disconnect / Turn off any Devices that are not in use

Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.

Use an Ethernet Cable

Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.

Change your Wi-Fi Configuration

If a wired Ethernet connection is not possible or your device requires a wireless connection:

• Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
• Place your devices (such as a computer or smartphone) and your router closer to each other

15 Minutes Before Class Starts

1. 15 minutes before class starts, find a quiet place with strong internet that is free of distractions. Remember that everyone in the class will be able to see you! Find an appropriate background and make sure the room is well-lit. Make sure that you have your device plugged in so you don’t need to worry about battery issues mid-class.
2. Open Zoom. You can open Zoom by clicking the link your professor sends you or downloading the Zoom app or program on your device. If you have headphones, plug them in now.
3. Test your microphone and camera.
   • To test your microphone, click “Test Computer Mic & Speakers” in the pop-up window that appears when first opening a test meeting or beginning your scheduled meeting.
   • To test your camera, just look at the Zoom window to see that you are clearly visible, non-pixellated, and can move and speak without noticeable delays
   • You may need to give Zoom permission to access your camera and microphone beforehand. Typically, the request for permission will appear in a pop-up window the first time you open a Zoom Meeting, and will carry over to future meetings. If you declined permissions in the past, you will need to go into your PC or Mac’s settings to allow Zoom to access your camera and microphone.
4. Close any windows or programs open on your device that are unrelated to class.

During Class

1. Click Start Video to begin broadcasting from your webcam.
2. Use the Chat bubble as appropriate. You can chat to everyone in the meeting, just the professor, or a specific person.
3. Find out who else is in the meeting by clicking Participants. This is also where you can “raise your hand” to ask or respond to a question.
4. Be prepared to share your screen with the class. (If you do so, we will see all tabs you have open. We could also see your email, messages, etc. Please ensure that anything you would like to keep private is closed prior to class beginning.)

The Zoom Menu

The Zoom menu contains several features that can be used at any time throughout class meetings. For laptops, PCs, and Macs the menu can be found by hovering over the bottom of the Zoom window. In the Zoom app, the menu can be accessed by tapping the bottom of the app window. Here is a picture of the menu bar.

• Mute: Silences and unsilences your microphone. Your professor will “Mute” the whole class to reduce background noises, but if you’d like to speak, you need to click “Unmute” first.

• Share Screen: Allows you to share a variety of windows and applications. Participants can share views of their desktops and specific windows currently open on their computer, write on a digital whiteboard, and even share a screen directly from their iPhone or iPad.

• Chat: You can send messages to everyone, just the professor, or a specific person.

General Zoom Etiquette

• Getting clear video is a lot like taking a good selfie. Light your face more brightly than the background to make it easier to see you.
• Remember that everyone else can see you!
• Be yourself. Move physically and make facial expressions.
• Microphones pick up all ambient noise, so keep your mic muted until it’s your time to speak.
• Remember that when on-camera, other activities such as eating, drinking, shuffling papers, etc are extremely distracting.

Issues Connecting to Zoom?

Prepared by Silberman College of Business

Fairleigh Dickinson University offers a variety of technological resources and services for students. This guide will help students navigate the different tools to access and manage their accounts or information.

ID and Email

• Your FDU NetID

  Your FDU NetID verifies who you are and ensures the privacy of your personal information. Your FDU NetID and your NetID password will provide access to a variety of IT resources including your Self-Service, WebCampus, Office365, and Email. To get your NetID, review the guide on how to Claim or Create an FDU NetID Account.

• Changing your FDU NetID Password

  To protect the University and our students from cyber attacks and other malicious activity, we require that everyone in our community to periodically change their password. To change your password, review the guide on How To Change Your FDU NetID Password.

• Cisco DUO Multifactor Authentication

  To successfully use your NetID to access your accounts, you will need Two-Factor Authentication with Cisco DUO MFA

  Two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.

  Review the Duo – Student Quick Start Guide to set up your mobile device with Cisco DUO MFA, and look at the Cisco Duo FAQ’s to get more information about Cisco DUO MFA.

• Email and Office 365

  Students can access their emails through any Web browser using their NetID and password to log in. To access our email, visit the Office Portal Login.

  Students can also access their FDU Email accounts on their mobile devices by installing the Outlook app. Read the guide below:

  • Accessing an FDU Email Account on a Mobile Device Using the Outlook App

  Current students who are registered for classes for the current term, or a future term have access to Microsoft Office 365 Suite applications. For more information, click on the links below:

  • Microsoft Office 365 Suite for Students
  • Microsoft Office 365 Apps

Academic Systems

• Webcampus

  Webcampus is a course content management system. FDU’s Webcampus is also known as the Blackboard System. On-line courses are taught through this system which also allows for interaction between the student and faculty member as well as on-line class discussions.

  To learn more about how to access Webcampus, read the guide on How to log in to Webcampus.

   

• Self-Service

  Self-Service is an interactive web application that enables students to view their individual information contained in FDU’s Student Information System. Students can use Self-Service to do things like view their financial aid, pay their bills, and register for classes.

  To learn more about how to use Self-Service, review the Self-Service Tutorial.

Network

• Connect to the FDU Network

  With your FDU NetID, you can connect to the FDU Network. For detailed instructions view the links below:

  • Connecting a mobile device to the “FDU-Secure” Wireless Network
  • FDU-Secure Wi-Fi Connection for Non FDU Owned Equipment
  • Setting up and Accessing the FDU VPN Client

Security

• Information Technology Security Awareness Resources
  • Safeguards Against Cybercrime
  • How can I spot a Phishing Scam?
  • Reporting Phishing or Junk Emails

Software

• Available Software for FDU Students

  Fairleigh Dickinson University has both licensed and open-source software, that is offered for academic and/or personal use for students. The links below point out to commonly used software, both licensed and open source, that are offered for academic and/or personal use to all Fairleigh Dickinson University faculty, staff and students.

  • Software Catalog
  • Microsoft Teams Tutorial
  • How to Successfully Attend Class via Zoom
  • How to Access OneDrive

   

Printing and Labs

• Computer Labs and Printing

  Computing Services has multiple computer labs available on both New Jersey Campuses for classroom instruction and student use. Visit the links below for more information.

  • Computing Services Computer Labs
  • How to Reserve a Computer Lab
  • Printing in The Computer Labs
• Virtual Labs

  FDU also provides remote access to many of the software applications typically found in university computer labs through our platform FDU Anywhere. You can access it using your FDU NetID credentials through this link FDU Anywhere. You can also review the FDU Anywhere Tutorial for more information on how to use our virtual labs.

   

Frequent Asked Questions

• Fairleigh Dickinson University Technical Assistance Center (UTAC)

  For any IT related questions and support, contact our Fairleigh Dickinson University Technical Assistance Center (UTAC) through the Fairleigh Dickinson Technical Assistance Center (UTAC) or the support page.

  • Fairleigh Dickinson Technical Assistance Center (UTAC)
  • Support Page

If you are scheduled to attend class using Zoom and you run into technical difficulties, here are some steps you can take.

Common Fixes for Zoom Connection Issues

1. Do. Not. Panic. This shift to distance learning is a sudden change. We will do everything we can to support your learning
   • Try your best to progress through the steps and troubleshooting resources below. Join when you are able. You can use the chat or hand-raising function once you join the class to let the faculty know if you have questions.
2. Try to exit Zoom and open it again
3. Try to restart your device and re-open Zoom
4. Check that you do not have pop-ups blocked. Also check that you have “allowed” the Zoom browser extension to operate, if needed
5. Try on a different device, if you have access to one. If you do not have access to a different device, proceed to step 6
6. If you still cannot access Zoom after taking these steps, please contact the University Technical Assistance Center (UTAC) with a description of the problem (e.g., error message that you received). Please also bring the issue to the attention of your instructor so they can let you know what you missed in the class session that you were unable to attend

More Resources for Troubleshooting with Zoom

The following troubleshooting guide gives support for all devices that Zoom supports.

Zoom experts host free and interactive live training webinars daily. Get up to speed in less than an hour. Please select the time zone that fits best for you when registering for one of our live training webinars.

Fairleigh Dickinson University has rooms dedicated as Zoom Rooms where you could have hybrid in person and remote learning.

On this page, you will find a link for the location of the Zoom Rooms on both New Jersey campuses, links for instructions on how to use the Zoom Rooms and the equipment for installed rooms, cart rooms and connecting with ITV rooms.

Zoom is a web-based video conferencing tool that allows users to meet online, with or without video. Zoom users can choose to record sessions, collaborate on projects, and share or annotate on one another’s screens, all with one easy-to-use platform. It offers quality video, audio, and a wireless screen-sharing performance across Windows, macOS, Linux, iOS, and Android. Zoom has a feature-rich, mobile app for both iOS and Android, allowing you to virtually connect from anywhere with an Internet connection.

Installing the Zoom Browser Client

1. The web browser client will download automatically when you start or join your first Zoom meeting, and is also available for manual download.

2. Once downloaded, you can go to the Zoom folder in your “START” menu and click “Start Zoom” on a PC or click on the “Zoom.us” app located in the applications folder on a Mac. Alternatively, you can open the application by searching for Zoom in your computers search bar.

To start, visit https://fdu.zoom.us

3. Click on “Sign In” at the top-right corner of the page and type your FDU NetID credentials

4. After logging in, you will see your profile information.
   • Joining a meeting – Click on the link and enter the meeting ID number provided by the host.
   • Hosting a meeting – You can host a meeting with or without video. Click on the option that you need and the meeting should start automatically.
   • Scheduling a meeting – Click on Meetings on the left navigation area and then click on Schedule a New Meeting.

Installing the Zoom Native Client

The following steps are for users who have already downloaded the Zoom desktop client or are planning to use the client. These instructions are NOT for users who will be using the web browser to participate in a Zoom meeting.

1. Launch the Zoom Desktop client
2. Click on “Sign In“

3. Click “Sign In with the SSO“

4. Type “FDU” in the company domain field and click “Continue“

5. You will be redirected to a page where you will be asked to login using your FDU NetID credentials

6. After signing in click “Open Zoom Meetings“

Zoom Mobile Apps and Plugins Install Links

Outlook Plugin

Mobile Apps

Resources for Troubleshooting Issues with Zoom

The following troubleshooting guide gives support for all devices that Zoom supports.