This document outlines how the help desk should handle issues regarding supporting personal hardware. All support tickets for personal hardware will need to be created and supported by the help desk. Limited support will be provided by completing basic troubleshooting and diagnostics. This includes: The following basic troubleshooting steps can and should be performed when…
Month: February 2024
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Fairleigh Dickinson University’s Acceptable Use Policy for Computer Usage states, “All computers and mobile devices accessing any FDU resource must run an operating system and configuration that is supported by its vendor with regard to security patches and updates.” Ensure your Duo Mobile app and device’s operating system are up-to-date to keep your two-factor authentication…
