This document outlines how the help desk should handle issues regarding supporting personal hardware. All support tickets for personal hardware will need to be created and supported by the help desk. Limited support will be provided by completing basic troubleshooting and diagnostics. This includes: The following basic troubleshooting steps can and should be performed when…
Month: February 2024
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Ensure your Duo Mobile app and device’s operating system are up-to-date to keep your two-factor authentication (2FA) effective. Regular updates are crucial for accessing the latest features, security, and maintenance improvements in Duo Mobile. General Recommendations Guidance for Older Operating Systems Alternatives for Incompatibility Additional Notes
