Being connected to the internet suggests that the internet is connected to you. Without concern and proper safeguards to protect the information you share, you are at a greater risk of cybercrime.

The university assumes its share of responsibility to protect sensitive information but you must do the same. The vast majority of data and identify thefts are not the result of enterprise breaches but a direct consequence of individuals who are complacent about sharing sensitive information or unaware of the risks.

Please take a moment to review this video to obtain a better understanding of how you can help protect yourself from cybercrime.

The SAMI Support portal requires a valid NetID and password, along with DUO multi-factor authentication, for access. Upon entry, users can create new tickets, review open or closed requests, and explore the IT Knowledgebase for solutions to common issues. Access the support portal using the button below:

SAMI Support Portal

If you need to open a request and cannot access SAMI Support for any of the reasons below, please complete this request form to contact the Fairleigh Dickinson University Technical Assistance Center (UTAC). A member of the IT support team will assist you via phone call or email.

• I do not have a valid University issued NetID
• I am not able to authenticate through DUO
• I have not set up my DUO account
• I am a vendor without a University issued NetID
• I am an admitted student
• I am a newly hired employee or adjunct
• My FDU account is locked
• I need my Net ID password reset and have already attempted to do that through identity.fdu.edu

SAMI Support Public Request

1. Visit the FDU Office 365 Portal using any web browser

2. Sign in to the FDU Single-Sign-On (SSO) page using your FDU NetID credentials

3. In the upper left corner, click the dotted square and select All Apps

4. In the All Apps menu, choose Bookings

5. Microsoft Bookings will open. Click the Get it Now button to begin

6. The next page will ask for two pieces of information: Business name and Business type. Enter your Department name or your First and Last Name. Click Continue

7. Once your Bookings page loads, the first section you should complete is Business Information. Click  Business Information in the left menu

8. On the Business Information page, you can enter your business or department address, other contact information, upload a business logo, and set up your business hours

9. Next, set up your service offerings. Click Services from the left menu

10. Once you’re on the service-editing page, enter your service details, including name, description, and location. When you start typing an address in the default location, suggested locations will populate. Below are explanations for the other fields on the service-editing screen:
    • Duration: You can enter how long you want the duration to last in days, hours, minutes, and set a buffer time when customers cannot book.
    • Reminders: You can have the system send customers email reminders before their scheduled appointment. Click the pencil to edit the text. 
    • Leave Publishing options checked.
    • Online Scheduling Options: This is where you can manage the settings for when customers can book services.
      • You can choose to use the default scheduling policy by leaving the option checked, OR
      • You can manage the settings for your scheduling policy by unchecking the option.  If you choose this option, we recommend setting the Minimum lead time to 24 and the maximum lead time to 30 days.
    • Don’t forget to click Save at the top of the Service details page

11. Next, click Staff from the left menu. Click the pencil next to your name to edit your information. Also, you may add any staff or faculty members in your department by clicking the + Add staff button

12. On this page, you can add information about yourself, including your office or department phone number and whether to receive email notifications (we recommend keeping this option checked).  Click Save when finished

13. Next, select Booking page from the left navigation pane.
    • Booking page Status: Since this is the first time you are setting up your Bookings page, your status is set to Not published. Once you finish customizing your page and clicking Save, the status will change to Published. 
    • Customer data usage consent (optional):  Where you can customize a message for your visitors to consent to your site collecting their personal data. 
    • Scheduling Policy: Where you can set site-wide scheduling policies. We recommend the following settings:
      • Minimum lead time: 24
      • Maximum lead time: 30
    • Email Notifications: Notifies you when an appointment is made. 
    • Staff: You can allow customers to choose who they want to meet with. However, you can uncheck this option if you do not have any staff.
    • Customize your page: Choose a color theme for your bookings page.
    • Lastly, click Save and Publish

14. Once you click Save and publish, your Bookings site is now live! You can view your published page by clicking Open published page and share your page with others by copying the link

A shared mailbox makes it easy for a group of people to read and send emails from one public email address, like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can also be used to provide a shared calendar, allowing multiple users to schedule and view calendar tasks.

Request Access to an FDU Shared Mailbox

Users can request a new shared mailbox by completing and submitting the “Distribution Group/Shared Mailbox Request” form found below.  Users needing access to a specific FDU shared mailbox account may request access by reaching out to the shared mailbox owner.  To fulfill this request, the shared mailbox owner will open a support case with the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Add a Shared Mailbox to Outlook

1. The shared mailbox should automatically display in your folder pane on the left-hand side of your Outlook application within 24 hours of its creation. Closing and restarting the Outlook application maybe necessary if you do not see it after 24 hours

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

1. Select Tools from the Outlook menu bar at the top of the screen, then choose Accounts

2. Select the Advanced… tab

3. Select the Delegates tab

4. Click the + button, located under Open these additional mailboxes:

5. Type or select your correct shared mailbox, and then select Add

6. Select the OK tab

7. You should now see your shared mailbox listed on the left-hand side of your Outlook email application window

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

New Outlook version on macOS

Some macOS users may take advantage of the “New Outlook” version of the Outlook application. You can identify which Outlook version you are using by locating the “New Outlook” slider tab button on the top right of the application.

1. Select Tools from the Outlook menu at the top of the screen, then choose Accounts

2. Select the Delegation and Sharing tab

3. Choose the Shared With Me tab and then select the + button

4. Begin to type the shared mailbox name or its email address, choose the correct shared mailbox before selecting Add, and finally Done when finished

5. You should now see your shared mailbox, located on the left-hand side of your Outlook application window

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

1. Navigate to the FDU Office 365 Portal webpage

2. Select the Outlook web app icon, located on the left-hand side of your display

3. Right-click on the Folders option located on the left side of the menu; a small drop-down menu should display. Select Add shared folder

4. Begin typing the email address for the shared mailbox, auto-populated suggestions will be displayed. Select the correct shared mailbox address and click Add

5. You should now see the added shared mailbox located on left side of your Outlook web email window

If you cannot open a shared mailbox, please contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) and open a service request.

1. Sign in to your primary FDU email account in the Microsoft Outlook for Android or iOS app
2. Tap the Add Account button in the left navigation pane, then tap Add Shared Mailbox

3. Enter the name of the shared mailbox and tap Add Shared Mailbox when finished

4. After the account setup process completes, the shared mailbox will display in your account list within the Outlook for Android or iOS app

Send Email from a Shared Mailbox

1. Open Outlook
2. Choose New Email to start a new message
3. If you don’t see the From field at the top of your message, choose Options, and select the From tab

3. Click From in the message, and change to the shared email address

4. Finish typing your message and then choose Send

1. Choose New Message
2. Choose From and change to the desired shared email address

3. Finish typing your message and then choose Send

Departments wishing to obtain software, whether it is for use by the department or to be installed in the FDU computer labs and/or FDU Anywhere, should plan appropriately to provide adequate time to acquire the software and make it available to users.

The following steps should be used as a guide when planning to obtain software for instructional or business use:

Please begin by completing the Computing Services > Lab Reservation & Lab Software Request (Faculty & Staff NJ Only)

SAMI Forms

Fairleigh Dickinson University provides an extensive array of technological resources and services tailored for our students. This guide is designed to assist students in navigating and utilizing these tools effectively, ensuring they can easily set up, access, and manage their accounts, while also offering comprehensive information on each service.

ID and Email

Academic Systems

Webcampus is a course content management system. FDU’s Webcampus is also known as the Blackboard System. On-line courses are taught through this system which also allows for interaction between the student and faculty member as well as on-line class discussions.

To learn more about how to access Webcampus, review the guide below:

Self-Service is an interactive web application that enables students to view their individual information contained in FDU’s Student Information System. Students can use Self-Service to do things like view their financial aid, pay their bills, and register for classes.

Review the Tutorial below to learn how to use Self Service:

Connectivity

Using your FDU NETID, you can connect to the FDU Wireless Network. For instructions view the links below:

Security

Understanding and implementing cybersecurity measures is crucial for protecting your personal and institutional information. This section provides essential resources to help you navigate the landscape of cyber threats.

Stay safe online by reviewing the articles below:

Software

Fairleigh Dickinson University has both licensed and open-source software, that is offered for academic and/or personal use for students. The links below point out to commonly used software, both licensed and open source, that are offered for academic and/or personal use to all Fairleigh Dickinson University faculty, staff and students.

In our digital learning environment, mastering online tools is essential for academic success. These resources are designed to guide you through the process of engaging in classes virtually via Zoom and accessing your files on OneDrive.

Printing and Labs

Computing Services has multiple computer labs available on both New Jersey Campuses for classroom instruction and student use.

FDU also provides remote access to many of the software applications typically found in university computer labs through our platform FDU Anywhere. You can access it using your FDU NetID credentials using the link below:

FDU Anywhere

Review the FDU Anywhere Tutorial below to learn how to use our virtual labs:

For any IT related questions and support, contact our Fairleigh Dickinson University Technical Assistance Center (UTAC):

SAMI Support

What’s SFTP and SCP?

Secure File Transfer Protocol (SFTP) is a file protocol for transferring large files over the web. It builds on the File Transfer Protocol (FTP) and includes Secure Shell (SSH) security components. This term is also known as Secure Shell (SSH) File Transfer Protocol. Secure copy protocol (SCP) is another method to securely transfer files between a your local PC and a remote host or between two remote hosts. It is also based on the Secure Shell (SSH) protocol.

Linux / Mac

If you are running a Linux or Mac computer, SFTP and SCP clients are already installed, so you don’t need to download anything using those OS. You can open up a terminal window and run the either command like below to connect to a remote Linux server.

sftp username@opus.fdu.edu

or

scp filename username@132.238.2.116:

Windows

Option 1: Use WinSCP (Recommended)

You will need to download and install WinSCP:

Download WinSCP

1. Launch the WinSCP program
   
2. In the login window, click “New Site“
   

3. Fill out the information as follows:
   • Host name: Enter opus.fdu.edu
   • User name: (username on FDU Linux servers will be the part of your FDU NetID to the left of the @ sign)
     
4. Click “Advanced…”
   • Select “Environment > SFTP” and enable “Allow SCP fallback“
     

5. Click “OK“
   
6. Click “Save“, enter a name for the connection, and click “OK“
   
7. In the WinSCP login window, select the connection name and click “Login“

Option 2:

Install Putty, which also includes PSCP (SCP for Windows) and SFTP (SFTP for Windows):

Download Putty

​Please select the latest version of MSI (‘Windows Installer’) for your computer (32-bit or 64-bit)

Optionally you may choose to download only “pscp.exe“(SCP for Windows) or “psftp.exe” (SFTP for Windows) and copy into the folder where you need to use it.

Once you have installed your program of choice, you’ll be able to launch each command from the Command Line of Windows.

pscp -P 22 filename username@opus.fdu.edu:

psftp username@opus.fdu.edu

Accessing the Opus server

The Opus server can be access using secure transport protocols such as SSH and SFTP. Access is only allowed from campus networks. All off campus users will need to access Opus using FDU’s Virtual Private Network (VPN) to use the Opus server

What’s SSH?

SSH stands for Secure Shell, which was invented in 1995 to replace the insecure Telnet (Telecommunication Network). It’s now the primary way for system administrators to securely log into remote Linux servers over the public Internet. Although it looks and acts the same as Telnet, all communications over the SSH protocol are encrypted to prevent packet sniffing.

Linux / Mac

If you are running a Linux or Mac computer, SSH client is installed by default. You can open up a terminal window and run the ssh command like below to connect to a remote Linux server.

ssh username@opus.fdu.edu

or

ssh username@132.238.2.116

Now let’s discuss how to use SSH on Windows.

Windows

Method 1: Windows 10’s Built-in SSH Client

The Microsoft PowerShell team decided to port OpenSSH (both the client and the server) to Windows in 2015. It finally arrived in Windows 10’s Fall Creator Update in 2017 and is enabled by default in the April 2018 Update.

To use the OpenSSH client on Windows 10, simply open a PowerShell window or a command prompt window and run the ssh command. For example, if I want to connect to the Opus Linux server on the FDU network, I would run

ssh username@opus.fdu.edu

username on FDU Linux servers will be the part of your FDU NetID to the left of the @ sign (username@fdu.edu becomes just username) and opus.fdu.edu is name the Linux server you want to access (The IP address of the Linux server can also be used). The first time you connect to a Linux computer, you will be prompted to accept the host key. Then enter your password to login. After login, you can run Linux commands to do tasks.

To log out from the Linux box, run the “exit” command or press “Ctrl+D“.

The default font size in PowerShell Window is very small. To change it, right-click the titlebar and select properties, then you can change the font size, and the background color.

Method 2: Use SSH in Windows Subsystem for Linux

Windows Subsystem for Linux (WSL) enables you to run native Linux command-line tools directly on Windows 10. If you are a system administrator, WSL is probably an overkill for just using SSH because it would install and run a Linux distro (without graphical user interface) on your Windows 10 desktop. WSL is created for web developers or those who need to work on open-source projects. You can use not only SSH but also other Linux command line tools (Bash, sed, awk, etc).

Open the Microsoft Store and enter “WSL” in the search box. Select Run Linux on Windows and install a Linux distro of your choice.

For example, I choose “Ubuntu” and click the “Get” button to install it.

Once your Linux distro is installed, open the Control Panel and select Programs => Turn Windows features on or off. Tick on the checkbox of Windows Subsystem for Linux to enable this feature. (You may need to reboot your Windows PC for this change to take effect.)

Next, you can launch the Linux distro from the start menu by search the distro’s name. The first time you launch it, you need to create a user and set a password.

After that, you can use the ssh command like below to connect to a Linux server or PC that runs a SSH server.

ssh username@opus.fdu.edu

Method 3: Use Putty

Putty is a well-known and the most popular SSH client on Windows before the arrival of Windows OpenSSH client and Windows Subsystem for Linux. To use SSH with Putty, you need to download the Putty program from the official website and install it.

Launch Putty from the Start menu. Then enter the IP address or hostname of the Linux box and click the Open button to connect to it.

Accept the host key and you will be prompted to enter the username and password.

Multimedia Services acknowledges the occasional need to present video materials originally produced in outdated formats. Common conversions include transitioning from VHS, DV, DVD to more current digital formats like .mp4 or .mov. While we do not directly offer conversions of physical media, we facilitate these processes by outsourcing to a trusted vendor specialized in such conversions, ensuring that your valuable content is updated and accessible in modern formats.

When scheduling a video production on or off Campus, it is important to provide a detailed description of what is expected, and what is most important. This will allow the Multimedia Services to anticipate any issues depending upon the location.

Off Campus Video Production

When recording off campus it is important to communicate the exact event location and contact information of anyone who is overseeing the venue. For secure office buildings it will be necessary that security be advised that a video crew will be arriving and to include the name(s) of the crew and the nature of the production. Also, it should be noted that recording in certain areas, both public and private locations may be prohibited or require a permit.

Additional Costs

Due to the nature of some off-campus productions there may be some additional costs, such as tolls, parking and fuel.