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Computing Services

The Computing Services department manages the University computer labs, develops and maintains the configurations of University owned laptop and desktop computers, performs maintenance and repairs on University owned software and hardware, deploys and maintains PC software site licenses, and provides general technical support for PCs at the University.

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Encrypting Word, Excel & PDF Files with built-in Application Encryption

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Follow these easy to use instructions for encrypting Word, Excel, and Acrobat files using built-in features.

Encrypting Word & Excel Documents
  1. For Word and/or Excel files, first click on File on the upper left-hand corner
  1. Under the Info tab, click on Protect Document for Word and Protect Workbook for Excel followed by Encrypt with Password
  1. Enter a password in the pop-up window. Re-enter the password in the next window to confirm
  1. The below message will confirm your document has been password-protected
  1. To open a password-protected file, double-click on the file and enter the created password
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Encrypting PDF Files

NOTE:

Adobe Acrobat Pro DC or Adobe Acrobat for macOS is needed to encrypt PDF files with a password. This feature is not available in the free version of Adobe Acrobat Reader DC.

  1. Select Tools on the Navigation Tab and then select Protect
  1. On the Protect Tab select Encrypt
  1. Select Encrypt with Password. Then select Yes on the security pop-up window
  1. Check Require a Password to Open the Document and then choose a strong password. Under compatibility, choose Acrobat X and later to change the encryption method to 256-bit.
  1. Confirm the password when requested. Please note that the document WILL NOT be fully encrypted until it is saved
  1. To open the file, double-click the file and enter the created password.
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FDU Procedure on Handling Data on Separating Employees

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I. OBJECTIVE

Create a standard procedure by which Manager’s and their employee’s transfer University data during the period of time from when an employee makes their intention clear that they are separating from the University or the transfer of University data at the time of an employee’s involuntary separation from the University.

II. PRODUCURES

Voluntary Separation

It is the manager or direct supervisor’s responsibility to work with the separating employee to extract any data or files that reside locally on their computer that would be needed for business continuity. The supervisor should also ensure they understand what shared drives the separated employee used and have access to those drives if need be.

Using appropriate security precautions, the manager should meet several times with the separating employee to ensure all information is transferred over either email, a shared drive, One Drive or a thumb drive.

During the separation process, through the Employee Separation Checklist, the employee’s manager can select the ability to access the separating employee’s email for up to 30 days and/or forward emails addressed to the separated employee for up to 60 days.

Upon receiving the separation notice, Computing Services will validate through our Backup system that the separating employee’s complete laptop or desktop Image has been backed up.

Computing Services will manually trigger an additional backup within three days of separation.

Immediately upon the effective date of the separation, the separating employee’s manager is responsible for turning over the separating employees’ computer to Computing Services.

Computing Services will store the computer for 14 days as a precaution, and then wipe the data from that computer, reimage the computer, and shelf the computer for redistribution.

If it is discovered that information that resided on the separated employee’s computer was missed during the separation process and needs to be retrieved at a later point, the supervisor would need to contact the Vice President of Human Resources and request the specific data that would need to be recovered from our Backup system.

Involuntary Separation

Upon the dismissal of the individual, Human Resources, would immediately engage Computing Services as well as the direct supervisor to view and extract any data that might be needed by the department to ensure business continuity. This would take place as soon as possible from the date of dismissal.

If a legal hold is required, Computing Services and USAN would be notified and the existing processes of extracting and encrypting the hard drive as well as protecting all email correspondence would be executed. Computing Services would then remove the computer.

If a legal hold is not required, Computing Services will validate through our Backup system that the dismissed employee’s Image has been properly backed up and remove the computer.

Computing Services will store the computer for 14 days as a precaution, and then wipe the data from that computer, reimage the computer, and shelf the computer for redistribution.

If it is discovered that information that resided on the separated employee’s computer was missed during the separation process and needs to be retrieved at a later point, the supervisor would need to contact the Vice President of Human Resources and request the specific data that would need to be recovered from our Backup system.

III. IN CASE OF QUESTIONS

Questions regarding this procedure can be directed to the Vice President of Human Resources.


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Finding your Computer Name

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Open a Command Prompt

  1. Go to the lower left corner of your desktop you will see 4 white squares
  2. Right Click a menu will pop up from the menu select “Command Prompt
  1. A window will open on your desktop at the blinking cursor
  1. Type “Hostname” (without the quotes) then hit enter
  1. The computer name will appear as “L-“ for laptop and “D-“ for a desktop. Example: D-MJ045XYZ L-R9ZZ7ZE
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Foxit PDF Editor Pro Quick Start Guide

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About

Foxit PDF Editor Pro is Fairleigh Dickinson University’s replacement for Adobe Acrobat Pro. Foxit PDF Editor improves document productivity and efficiency. FoxIt PDF Editor Pro can create, convert, edit, and sign PDFs across devices and is available from the FDU Self-Service Portal under “Software” for all full-time faculty and full-time staff only. Due to limited licensing, a request form found at samisupport.fdu.edu must first be submitted.

Foxit PDF Editor Pro vs. Adobe Acrobat Pro

  • Faster: Foxit PDF Editor Pro uses fewer overall resources and is able to open PDFs faster. Also, due to less overall resources required, there are fewer automatic updates required.
  • Standards-compliant: Foxit PDF Editor Pro works with existing PDFs and uses the PDF standard which makes it cross-compatible with Adobe Acrobat.
  • More secure: Foxit PDF Editor Pro offers better protection against security vulnerabilities than it’s Adobe counterpart.
  • Familiar user interface: Using the Microsoft Office style ribbon user interface makes transitioning from Adobe Acrobat a breeze.
  • Better editing: FoxIt PDF Editor Pro uses word processor like features to offer better text and image editing.
  • Compatibility: Files created with FoxIt PDF Editor Pro are fully compatible with Adobe Acrobat. Also, files created with Adobe Acrobat are fully compatible with FoxIt PDF Editor Pro.

Comparison Charts

For a full comparison list as well as a list of added features please view the comparison charts below.

Create and Export PDF
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
Create industry standard PDF files from virtually all PC applications and the clipboard
One-click PDF creation from IE, Edge, Chrome, and Firefox
One-step PDF creation from Microsoft Word, Excel, PowerPoint and Outlook
Convert PDF to Microsoft® Office, HTML and image formats
Append created PDF to an existing file
PDF Printer
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Edit PDF
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
Editing from Client
Editable Forms
Add/Remove/Reorder pages
Merge PDF (Local)
Merge PDF (Network)
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Collaborate and Share PDF
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
Commenting
Notes
Redacting
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Scan and OCR PDF
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
Scan to create new PDF
Scan to insert into existing PDF
Convert scanned/image-based PDFs to searchable editable documents
Find OCR Suspects and mark them as not text or edit the recognition results in batchNot in Batch
Scan Presets
Scan to save Mutiple Files
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Protect and Sign PDF
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
PDF Encryption
Fill and Sign / Digital Signatures
Create Multiple Signatures
DocuSign/Adobe Sign Support
Lock for Editing
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View and Print PDF
FeatureFoxit PDF Editor ProAdobe Acrobat Pro
Multi Tab Viewing PDF documents
View and navigate page thumbnails, bookmarks
Reflow view
Ruler, Guides, Grids to help position objects in the PDF
Text viewer, Magnifier
Line Weights and Toggle Ruler to help viewing PDFOnly Line Weights
Read out loud
Search including bookmark and comments
Search in all opened PDF Files
Print PDF Documents and Forms
Print with comments for efficient review
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Accessibility
FeatureFoxit PDF EditorAdobe Acrobat Pro
Accessibility full check and check report
Fix failed parts after accessibility check
Touch up reading order to add and edit tags
Auto tag Document and tag report.
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Video Tutorials

Below are some helpful video tutorials for some of the more popular functions of FoxIt PDF Editor Pro.

Creating, Saving and Editing PDF
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Converting PDF Documents to Office Documents
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Creating a Signature and Signing Documents
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Creating PDF Documents
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Creating a Fillable Form
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Creating a PDF Using OCR
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How To Change Your FDU NetID Password and Display Name

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There are a few different ways to change your University NetID password. However, Computing Services strongly urges everyone to change their FDU NetID password using a provided Apple or Windows university computer.

The process for changing your FDU NetID password on a macOS device differs from a Windows device, so please follow the instructions provided for macOS computers below.

If you do not have a university-owned Apple or Windows laptop/desktop and cannot use a University lab computer, please follow the procedures described in “Using identity.fdu.edu Web Portal to Change your FDU NetID Password” below.

Please click on one of the links below for instructions on how to change your FDU NetID password:

Changing a FDU NetID Password on a FDU-owned Windows Computer

Note

You must already be logged into the machine when performing the password change process.

  1. On FDU-issued laptops, desktops, and lab machines, the FDU NetID password can be changed by pressing the “Ctrl+Alt+Del” button combination on the keyboard from any screen and selecting “Change a Password
  1. Now enter the following:
    • Your old or current password
    • Type in a new password
    • Retype the new password to confirm
    • Press the “Right Arrow” button to continue

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using a password that you have already used.

  1. Once this has been done, you must lock and unlock the machine once to complete updating your password:
    • Press the “Ctrl+Alt+Del” keys combination again
    • Click “Lock
    • Then log back in with your new password

Your FDU NetID password was changed successfully!

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Changing and Syncronizing your FDU NetID Password on a FDU-owned Apple Computer

To change and/or synchronize your FDU NetID password with your FDU Issued Apple computer, please follow the directions provided in the following article:

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Using “identity.fdu.edu” Web Portal to Change your FDU NetID Password

Adjunct professors, students, and anyone with a personal laptop/desktop/tablet device will use the FDU Identity Web Portal to change their NetID password.

If the user has an FDU issued or owned Microsoft Windows-based machine, they should always follow the procedures in Changing a NetID Password while ON CAMPUS (Preferred Method) or “Changing a NetID Password while OFF-CAMPUS.”  Changing your FDU NetID password through the identity.fdu.edu Web Portal while having an FDU-issued or owned Microsoft Windows-based machine could cause temporary account lockouts and should only be used as a last resort. If lockout issues occur, please open up a service request with the Fairleigh Dickinson University Technical Assistance Center (UTAC), and they will be dealt with promptly.

  1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:

FDU Identity Web Portal

  1. Click on “Account Maintenance” on the top right hand of the web page
  1. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
  1. Under Sign-In and Security, select “Change My Password
    • Enter your current password
    • Enter a new password
    • Retype your new password to confirm
    • When finished, select “Change My Password

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

  1. Password successfully changed” will be displayed if your FDU NetID password was successfully changed

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Using “identity.fdu.edu” Web Portal to Change your FDU NetID Display Name

You also have the option to change the name that is displayed on your NetID account.

  1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:

FDU Identity Web Portal

  1. Click on “Account Maintenance” on the top right hand of the web page
  1. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
  1. Under Sign-In and Security, select “Change Display Name
    • Enter your New Display Name
    • Click on “Change Display Name
  1. Display Name successfully changed” will be displayed if your Display Name was successfully changed
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How to Reserve a Computer Lab

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Reserving a Computer Lab for an Entire Semester

Before reserving a Computing Services lab please contact Enrollment Services by emailing:

Florham – esmadfdu@fdu.edu

Metropolitan – esfdu@fdu.edu

Lab reservation requests for the entire semester, (i.e. January through May or September through December are processed by the Office of Enrollment Services. To make a lab reservation request for the Summer, Winter, Fall, or Spring semesters, please contact the Scheduling Officers in Enrollment Services for the Florham and Metropolitan campuses. The phone and fax numbers are listed below:

Metropolitan Campus
Ph. (201)-692-2217 / 2517

Florham Campus
Ph. (973)-443-8600

Reserving a Computer Lab for Specific Dates within a Semester

  1. Access the reservation system by visiting
  1. Once logged into the support website, locate ‘Forms for Faculty & Staff’ and click on the “Computing Services – Lab Reservation & Lab Software Request (Faculty & Staff NJ Only)” option.
  2. You will be directed to a reservation request form. Please provide the necessary details, such as the desired date, time, and location of the lab reservation. Additionally, please include any specific requirements or equipment you may need for your session.
  3. After completing the form, you can submit your request by locating and clicking the submit button.
  4. Once your request has been submitted, the Lab & Operations Manager will review and confirm the details of your request. You will receive written confirmation of your request.

Should you require any further assistance, please feel free to reach out to the Lab & Operations Manager, Denzel W. James (d.james@fdu.edu).

Any changes including cancellations to your request should be submitted by using the SAMI support link to locate the ‘My SAMI Support Request’ tile and browse for your lab related request ticket. All updates can be entered directly into the ticket.

Thank you for choosing Computing Services for your lab reservation needs. We look forward to providing you with a seamless and efficient experience.

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Limited Troubleshooting Support for Personal Devices

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This document outlines how the help desk should handle issues regarding supporting personal hardware.

All support tickets for personal hardware will need to be created and supported by the help desk. Limited support will be provided by completing basic troubleshooting and diagnostics.

This includes:

  • Laptops and Desktops
  • iMacs and MacBooks
  • Docking Stations, Monitors, and Peripherals
  • Mobile phones and Tablets

Note

The help desk should communicate directly to the users that limited support can be provided for personally owned devices, the Help Desk will assist by providing the below troubleshooting steps. Escalation of the request to Computing Services can be performed. If additional support is needed Computing Services will direct the user to contact their hardware manufacturer for additional support directly if needed.

The following basic troubleshooting steps can and should be performed when any of the above hardware is having issues:

  • The device should be power cycled and/or rebooted to ensure all device resources have been refreshed.
  • If the machine or device is frozen locate and hold the power button for a minimum of 60 seconds until the device has powered down and then have the user power on the device and attempt to use the equipment.
  • The help desk can check and confirm if any updates have recently been loaded on the workstation that may be pending a machine reboot to complete the installation.

The following should not be performed on any personal machines:

  • Upgrading or downgrading of any Microsoft or Apple operating system.
  • Removing and/or reinstalling any licensed software such as but not limited to Microsoft Office, Microsoft Visio, Microsoft Project, Adobe Creative Cloud, etc.
  • Other software such as antivirus, games, or manufacturer-issued diagnostic utilities.

Regarding the troubleshooting of issues related to personal docking stations, monitors, peripherals, mobile phones and tablets. The basic functions of unplugging the power cable and/or power cycling the equipment will be the acceptable troubleshooting necessary.

We do not want to perform any updates for devices operating systems such as mobile phones or tablets. The steps involved in completing these kinds of updates require a more extensive timeframe to be available to successfully be completed.

If you have any questions or require additional information, please contact the FDU Director of Computing Services Peter Mannarino via email p.mannarino@fdu.edu


Vendor Support Contact Links

Apple

Dell

HP

Microsoft

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Managing Clutter in Outlook

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What is Clutter?

Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is a learning program that tries to guess what emails are important or low priority and might filter out emails that you need.

Disabling Clutter rules in Outlook 

If you wish to disable clutter, log in to Office 365 using our portal office365.fdu.edu with your NetID credentials.

  1. Look for the settings icon on the upper right corner of your window and click on it
  2. Click on the “Mail” option under “Your app settings”
  1. Drill down to “Mail > Automatic processing > Clutter”
  2. Uncheck “Separate items identified as clutter”
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Microsoft New Teams Tutorial

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Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. Here you will find documentation on how to install and use Teams and all of its features.

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Index

A New Teams client is rolling out! Though it looks nearly identical to classic Teams, it has been redesigned from the ground up to take advantage of future developments. Microsoft will Discontinue the use of the classic team’s app in July of 2024.

This tutorial will outline how to upgrade to the New Teams and the commonly access changes.

How To Upgrade

Looking for the new Teams experience? The upgrade process itself is quick and silent, where Microsoft 365 will install the new Teams client in the background.

  • For all university owned computers, the new Teams has been silently rolling out in the background and may be presented with as the following options to switch over
New Teams Experience has been delivered to your device
  • You may be presented with an option to Upgrade your device with the New Teams experience
Prompt to upgrade your device with the New Teams experience
  • A toggle will present itself if the above processes have already been performed and are on the classic Teams experience.

During the transition phase, which will end in June of 2024, you might see two icons. The old Teams is labelled Microsoft Teams classic (work or school), and the new Teams will be labelled Microsoft Teams (work or school). The new Teams will also have a cyan “New” label on the icon as well.

Windows 10 Search for Microsoft Teams
Windows 11 Search for Microsoft Teams
macOS spotlight search for Microsoft Teams

Note

You’ll always want to open the new Teams unless you have a specific reason not to (like troubleshooting a Teams Application issue).

For a complete list of all changes in the New Microsoft Teams, please visit:

Microsoft Teams Changes

Device Settings

When you’re upgraded to the new Teams, your display settings will reset. Here’s how to change the most commonly accessed display settings.

  1. Click on the “Ellipses” in upper right-hand corner, and then “Settings”
  1. The default theme for new Teams is Light, which appears grey. Dark will color the window black. Classic will bring back the purple/gray theme from classic Teams
  1. Another commonly changed display setting is Layout. You can choose your Teams to display in a Grid view, which is the new Teams default, or a List view, which will show all your Teams in a list on the left, similar to how Outlook displays folders.

There are many other settings in Teams, and we encourage you to review your device settings and video effects (blurred and custom backgrounds) prior to joining your next meeting. Custom backgrounds may need to be re-added.

FAQ

What happened to my Contacts list on the Chat tab?

Microsoft has moved the Contacts list to the People app. You can find People by clicking the “” tab in the left navigation bar and typing “People” in the search.

To pin it to your sidebar, right click “People” then select “Pin”

Note

If People is not able to be found when searching, this means that the People App is already Pinned.

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Where are my Saved Items?

Saved Items are not currently available in new Teams. Microsoft plans to release a new functionality that will replace it and offer you a method for exporting Saved Items from Teams Classic in the near future. For now, Microsoft recommends using Classic Teams to access Saved Items.

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Why are my Office documents opening in my browser or Teams app unexpectedly?

We have observed some cases where upgrading to new Teams will reset your file open preference. You can change it by going to “Settings > Files and Links” from the (•••) menu at the upper right.

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Why can’t I tag some private channels?

We have observed that you cannot @ mention or tag some private channels in the new Teams experience. This issue appears most likely to affect older private channels and has been reported to Microsoft.

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What happened to Groups?

Groups are now called Categories and how to create and manage categories will be discussed in the Section for Teams Chat.

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What happened to Contacts?

Contacts have been moved to the People App. How to manage and use People will be discussed in the Teams Chat Section.

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Install and Launch Options

If you are using a mobile device, or your personally owned computer, you can download Microsoft Team using the link below.

The page will automatically detect your operating system and redirect you to the appropriate desktop client (e.g. Windows, macOS) or mobile client (e.g. Android, Apple iOS).

The Microsoft Teams application is automatically pushed to all university owned computers. To determine if you already have it installed, search for “Teams” using the Windows Search Bar or Spotlight Search on Apple devices. If you are working on a university computer and you cannot locate the Microsoft Teams application, you can install by following the instructions below.

Windows – FDU Self Service Portal for Software

  1. Press the “Windows key” on your keyboard and type “FDU Self”
  1. Launch FDU Self Service Portal for Software” from the search results list
  1. Select the “Microsoft Teams” experience from the list and click “Install”

The classic Teams experience will be available until the end of June of 2024.

Web – Access the Office Web Application

The web client is a full, functional client that can be used from a variety of browsers including Google Chrome, Edge Browser, and Mozilla Firefox. Microsoft Teams will also be available on Safari soon. 

  1. From an internet browser, click the link below:

Office 365

  1. Sign in to your FDU Office 365 account using your NetID and NetID account password
  2. Click the “App Launcher”, then click “Teams” from the list of apps

Starting a Conversation

Teams allow’s for text-based conversations using the Chat feature. Although it does not replace email in all use cases, it is a great tool for asking quick questions or just saying hello. When using chat, please be mindful and adhere to FDU’s Written Information Security Program.

  1. Select “Chat” from the left menu and then click on the top search bar
Classic Teams
New Teams
  1. Type the name of the person you are attempting to locate and click on their name. Only FDU faculty, staff, and students are accessible in Microsoft Teams
Classic Teams
New Teams
  1. You will be brought to the chat window and can start your conversation
Classic Teams
New Teams

Navigating the Chat Window

The Chat window has many convenient tabs and shortcuts aimed at improving collaboration. Near the top of the screen, next to the name of the contact that you are chatting with, you will notice the default tabs, followed by a plus sign.

Classic Teams – Tabs
  1. Chat: tab contains the conversation
  2. Files: tab contains all files shared in during the conversation
  3. Organization: Two person conversations, the Organization tab shows your contact’s organization chart. This information is pulled from Office 365

Note

Datatel remains the authoritative source for this information and the data contained here is not intended to be 100% accurate. 

  1. In two person conversations, the “Activity” tab will list the latest activity of your contact
  2. You can use the “+ sign” to create a new tab from a file or an app. This can be a quick and convenient way to access a collaborative file that was previously shared in the conversation

To the right of these tabs are a series of shortcut icons which perform the following functions:

Classic Teams – Shortcuts

  1. Video call: icon starts a new video call
  2. Audio call: icon starts a new voice call
  3. Screen sharing: icon allows you to share your desktop or an application
  4. Add people: icon is used to invite additional people to the chat
  5. Pop out chat: icon creates a separate window with your chat
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New Teams – Tabs
  1. Chat: contains the conversation
  2. Files: Contains all files shared in during the conversation
  3. Add a Tab: Add an App to the tab list for all users

To the right of these tabs are a series of shortcut icons which perform the following functions.

Shortcuts – New Team

  1. Audio Call icon starts a new voice call
  2. Add people icon is used to invite additional people to the chat
  3. Ellipses is used for additional features:
    • Open Chat in New Window: Pops chat in separate window
    • Schedule Meeting: schedules a meeting with individual
    • Screen Sharing: initiates a screen sharing session and calls individual
    • Pin: Pins person to pinned section in teams

Note

Depending on your screen resolution and application window size, your view may differ from the picture above, but all options outlined will be available.

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Managing Contacts – Now Called People

The Chat function allows you to have conversations with one person or groups of people. In classic Teams, this is known as Contacts and in the New teams, this is called People.

The pane on the left-hand side of the screen is split into Recent and Contacts. Contacts acts like a rolodex that allows you to store and sort a list of the people you contact most frequently. The Recent list will display your most recent conversations with single people or group messages.

Types of Contacts

There are two types of contacts, directory contacts which come from your organization, and local contacts which you can add from scratch to your copy of Teams.

  • Directory contacts have some fields set by your organization, and additional fields which can be edited by you.
  • Local contacts are stored within your local copy of Teams, and do not synch with an organization’s directory.

Note

For contacts you create based on company directory, the admin may control some of the fields, like the name and email. They will appear grayed out and you will not be able to modify them. 

Classic Teams – Contacts

By default, the Contacts tab will already have a “Favorites” group. However, creating new groups can be a helpful way to organize your contacts. For example, you may wish to create a group for people that you are working with on a project or for people that you interact with from a department.

  1. To create a new contact group, click “Create a new contact group” on the bottom of the pane
  1. Enter a name for your group, and click “Create”
  1. To add contacts to a group, click the “More options” icon (•••) next to the group name and select “Add a contact to this group” from the drop-down menu
  1. Begin typing the name of your contact. Once you see their name appear, select it and select “Add”

You can add the same contact to as many groups as you would like. The chat with your contact will remain the same regardless of which group you are accessing the conversation from.

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New Teams – People

Microsoft has moved the Contacts into the People App. By default, the People tab will already have a “Favorites” group and a “My Group” category. However, creating new categoriess can be a helpful way to organize your contacts.

For example, you may wish to create a category for people that you are working with on a project or for people that you interact with from a department.

Add People to Favorites

  1. Find the contact you wish to be added to favorite and click the star in front of their name

Add People to Category

  1. Next to the contact, click the ellipses button and then click “Add Category”
  1. Type in the name of the new Category, search for an existing category, or select from the provided list
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Sharing Your Screen

Screen sharing is one of Microsoft Teams’ most powerful collaborative features. You can show your screen to your colleagues and even grant them control to edit Microsoft Office files with you in real time.

Note

Before you get started, make sure that you are using the installed version of Microsoft Teams, as the browser-based Teams version does not support this functionality. 

  1. From the chat window or from an ongoing call, click on the “Screen Sharing / Share” icon
Classic Teams
New Teams
  1. You be given a choice to either share your desktop or an application from the Microsoft Office suite, click on the window you want to share
Classic Teams
New Teams

Once you select the screen you wish to share, the members of your chat or call will be able to view your screen and request access to remotely control your desktop or program.

You can only share your screen with a mobile device user if you are engaged in an active voice or video call with them.

Requesting a Team

Creating a team provides remote team members with the ability to work together and share information via a common online space. You can also organize your information by creating channels to help optimize your team’s workflow.

To create a Microsoft Team, you must request one using an online form on SAMI Support. To request a team please follow these instructions:

  1. Navigate to the SAMI Support using the link below, logging in with your FDU NetID account

Request Microsoft Teams

  1. Click on the “Forms Tile for Faculty and Staff”
  1. Scroll down to “Microsoft Team Request” and click on it to expand the information
  1. Fill out all the fields and click on the “Submit” button

Note

You can specify additional team owners. Owners will have rights to invite and make other changes to the team after its creation.

  1. You should now see a screen informing you that your form was successfully submitted

Note

Please allow 3 to 5 business days for the Team to be created.

  1. You will receive an email once the team is created. The next time you log in to Teams you will see your team listed in the Teams section
  1. Click on your team to open the general channel. From here you can create channels, add users, and customize your team. Any team members that you add will receive an email notifying them that they were added to your team. The next time that they log in or open Teams, they will find the team listed in their Teams section

Creating Channels

Channels are dedicated sections within a team. You can keep conversations organized by specific topics, projects, disciplines, or whatever works for your team! Channels are where conversations happen and where the work gets done. There can be public channels which are open to all team members or, if you require a more select audience, private channels can be open to a subset of your team.

  1. Select Teams from the menu on the left-hand side of the screen. If you have multiple teams, select your team of choice
  1. Click on the “More options” icon (•••) next to the team name and select “Add channel”
  1. Give the channel a name, and a brief description as if would would like
  2. Select your channel’s preferred level of privacy and press “Add”

Standard channels are open for anyone to join
Private channels are invitation only

  1. If you selected “Private” you will see a window that lets you add the team members that should have access to the channel. Once all members are added, press “Close”
  1. Once a channel is created it will show up under the General channel in the channels list. If the channel was set to Private, only the members can see it. Anyone who belongs to the channel can click on it to view its contents

Note

Since channels are sections within a team, it is not possible to add members to a channel that are not part of the team.

Managing a Team

Now that your teams and channels are created, you can begin to take advantage of Microsoft Teams’ management features. Team management includes essential functions such as adding and removing members, assigning permissions for individual members, and managing your channels. You can also implement granular customizations such as setting parameters on the use of tags and emojis.

  1. Select Teams from the left menu. If you have more than one team, click on your team
  2. Click “More Options” icon (•••) next to the team name and select “Manage Team”. From here, you can select one of the following tabs

Manage Members Tab

  • Add a member by clicking “Add Member” button on the top right of the window
  • Remove a member by pressing “X” button on the right of their name
  • Use the drop-down menu to change a member’s role to Owner. This allows them full access to change settings

Manage Request Tab

  • Use this tab to accept or deny a person’s request to join your team

Manage Channels Tab

  • Create a channel by pressing the “Add channel” button on the top right of the window
  • You can restore deleted channels by expanding the “Deleted” list and pressing on “Restore”

The experience for managing a team setting varies between both the classic and new Teams.

Classic Teams – Manage Settings Tab
  • Team picture: is an optional setting which allows you to set a profile picture for your team. You can upload your own image or use one of the colorful templates provided by Microsoft
  • Member permissions: to set editing permissions for your team members
  • Guest permissions: settings you can allow guests to create, update, and delete channels
  • @mentions: lets you choose if you allow the @mention function to send notifications to individuals or entire channels
  • Team code: will provide you with a join code that you can give out to new members. This will allow them to join without being placed in the Pending Requests section
  • Fun stuff: lets you allow gifs and memes to be displayed on the channel
  • Tags: setting to decide who can use the tags feature. With tags, your team members can add labels help them better identify other members of the team
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New Teams – Manage Settings Tab
  • Team Details: is an optional setting which allows you to set a profile picture, description and set privacy options for your team. You can upload your own image or use one of the colorful templates provided by Microsoft
  • Member permissions: to set editing permissions for your team members
  • Guest permissions: settings you can allow guests to create, update, and delete channels
  • @mentions: lets you choose if you allow the @mention function to send notifications to individuals or entire channels
  • Team code: will provide you with a join code that you can give out to new members. This will allow them to join without being placed in the Pending Requests section
  • Fun stuff: lets you allow gifs and memes to be displayed on the channel
  • Tags: setting todecide who can use the tags feature. With tags, your team members can add labels help them better identify other members of the team
  • Team Expiration: Specifies when the Team will expire. By policy no user can change the expiration policy and can visit SAMI Support to extend the expiration when nearing the expiration date.
New Teams – Team Settings Page
New Teams – Team Details Page
New Teams – Team Image Page
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Manage Analytics Tab

  • The Analytics tab displays usage information for your team

Manage Apps Tab

  • The Apps tab allows you to add or remove application plug ins for your channels

Starting an Instant Meeting

Instead of scheduling a meeting for a future date, you can start one right away and invite people in on the fly.

  1. Select “Calendar” from the left-hand side of the screen and press “Meet Now”
  1. Give your meeting a name, select audio and video options, and press on “Join Now”
Classic Teams – Meet Now Options
New Teams – Meet Now Options
New Teams – Meet Now Audio Options
New Teams – Meet Now Invite Prompt
  1. Your meeting should start with the “Participants” tab displayed so you can start inviting people right away. As you search for people and add them to your meeting, they will receive a call to be connected
  1. As people accept the meeting invitation they will automatically be connected

Joining a Meeting

Meetings in Teams include audio, video, and screen sharing. They’re one of the key ways to collaborate in Teams.

  1. The Teams Calendar can be found by clicking Calendar in the left pane
Classing Teams – Scheduled Meeting
New Teams – Scheduled Meeting
  1. You can join a scheduled meeting by selecting the “Calendar” tab from the left menu, then finding and left clicking on your meeting and clicking join for the Classic Teams Experience, or simply press “Join” on the New Teams experience
  1. Select your video and microphone options, then left click “Join Now”
Classing Teams – Join Meeting Options
New Teams – Join Metting Options

Join

Depending on the Metting owner’s settings, you may receive a message that you are waiting for the host to let you into the meeting. You will remain on the Join Meeting Options Screen until you are admitted into the meeting.

  1. If you are the first participant that joined the meeting, you will see a black screen informing you that you are waiting for other members to join. As people join the meeting they will show up on the screen. If you are the host and your meeting has the lobby opened, you will have to admit everyone who joins the meeting
Classic Teams – Waiting in Meeting
New Teams – Person in Lobby Prompt
  1. When you are done with the meeting, close it by pressing the red telephone icon to “Hang up” the call

Scheduling a Meeting

Due to Office 365 calendar integration, scheduling video and voice meetings on Microsoft Teams is simple and convenient.

  1. Select the “Calendar” tab from the left-hand side of the screen. This screen displays your entire FDU Office 365 calendar. Next, press “New Meeting” button on the top right of the window

You will notice that the New Meeting window offers 2 tabs: “Details & Scheduling Assistant”

  1. From the “Details” tab, enter the following information about your meeting:
  • Title
  • Required Attendees

Note

You can also add optional attendees by pressing + optional button

  • Time
  • Specify whether the meeting reoccurs
  • Add Channel is optional and lets you specify an entire Teams channel to receive a meeting notification
  • Add location is optional and enables you to select a physical location for members to meet at
  • Add details like the topic of discussion, meeting outline, etc
Classic Teams – Meeting Invitation Request
New Teams – Meeting Invitation Request
  1. The “Scheduling Assistant” tab allows you to view the calendar of all attendees to check for availability. It is possible to adjust the meeting time on this tab
  1. When finished, press the “Send” button on the top of the page. The meeting will be posted on the channel you selected and invites will be emailed to all requested attendees. The meeting will also show up on the calendar of the people who have accepted the meeting invitation
Last Modified:

Microsoft Office 2019 University Wide Standard

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Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on all FDU-owned laptops and desktops.

Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices.

FDU Faculty and Staff in possession of a university-owned laptop or desktop who has Microsoft Office 2016 Pro Plus installed, may upgrade to the latest version of Office 2019 Pro Plus using the FDU Self Service Portal for Software. Follow the instructions below to upgrade.

Windows

Launch Microsoft Office 2019 Pro Plus from the FDU Self Service Portal for Software

macOS

Compatible macOS devices will upgrade to the latest version of Office 2019 Pro Plus automatically (minimum version macOS 10.13)

For more information visit:

Last Modified:
Allen McDaniel Computing Services Senior Instructional and Technical Support Technician
Lisa Stadler-Kay Computing Services Asset Manager
Miguel De-Los Santos Computing Services PC Support Specialist
Peter Mannarino Computing Services Director of Computing Services
Ralph Knapp Computing Services Systems Engineer