NETID

Accessing an FDU Email Account on a Mobile Device Using the Outlook App

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The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android).  We support and advise to use this method due to the program’s robustness and integration of all Office365 features.  Follow the steps bellow to install and set up the Outlook app on your phone.

  1. Use the links below to install the Outlook app onto your mobile device.
Android Play Store
Apple App Store
  1. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”
Android
Android
iOS
  1. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In
  1. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication
  1. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.
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Welcome to Fairleigh Dickinson University. As a new member of our campus community, one of your first priorities will be gaining access to FDU NetID. With an FDU NetID, you will have access to a variety of IT resources, including Office365. Depending on your role within the University, you will either be creating an account or claiming an account that has already been created for you. Please follow the process below which applies to you.

New Student through Welcome Email (US Students)

If you are a new student of our New Jersey campuses and you have received a Welcome email from fdu-it@fdu.edu, please visit the link below


New Student

If you are a new student at FDU Vancouver or if you are a New Jersey based student that has not received a Welcome Email, please visit the link below


New Faculty, Staff Member Temporary Employee, or On-Campus Contractor

If you are a new Faculty, adjunct Faculty, Staff member, temporary employee, or contractor who works on campus and requires a NetID, please visit the link below


All Others

If you are entitled to an FDU NetID account and either do not fall under any of the categories above or attempted to claim their NetID and received a message that your NetID has not been created, please visit the link below

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There are a few different ways to change your University NetID password. However, Computing Services strongly urges everyone to change their FDU NetID password while on campus, as it is the preferred method to do so.

If you are off-campus, please follow the designated Windows/macOS sections below “Changing a NetID Password while OFF-CAMPUS.”

If you do not have a university-owned Apple or Windows laptop/desktop and cannot use a University lab computer, please follow the procedures described in “Using identity.fdu.edu Web Portal to Change your NetID Password.”

Please click on one of the links below for instructions on how to change your FDU NetID password:

Windows:

Changing a NetID Password while ON CAMPUS (Preferred Method)

Note

You must already be logged into the machine when performing the password change process.

  1. On FDU issued laptops, desktops, and lab machines, the FDU NetID password can be changed by pressing the “Ctrl+Alt+Del” button combination on the keyboard from any screen and selecting “Change a Password
  1. Now enter the following:
    • Your old or current password
    • Type in a new password
    • Retype the new password to confirm
    • Press the “Right Arrow” button to continue

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using a password that you have already used.

  1. Once this has been done, you must lock and unlock the machine once to complete updating your password:
    • Press the “Ctrl+Alt+Del” keys combination again
    • Click “Lock
    • Then log back in with your new password
  1. Your FDU NetID password was changed successfully

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Changing a NetID Password while OFF-CAMPUS

Note

You must already be logged into the machine when performing the password change process.

  1. Launch the Cisco AnyConnect Secure Mobility Client VPN or “FDU VPN” software and connect to FDU’s VPN Service. If you need to install the “FDU VPN” or need instructions on how to launch the VPN Client, please follow the link below before proceeding:

Note

You will not be disconnected from FDU VPN after performing the password change.

  1. On FDU issued laptops, desktops, and lab machines, the password can be changed by pressing the “Ctrl+Alt+Del” button combination on the keyboard from any screen and selecting “Change a Password
  1. Now enter the following:
    • Your old or current password
    • Type in a new password
    • Retype the new password to confirm
    • Press the “Right Arrow” button to continue

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using a password that you have already used.

  1. Once this has been done, you must lock and unlock the machine once to complete updating your password:
    • Press the “Ctrl+Alt+Del” keys combination again
    • Click “Lock Computer
    • Then log back in with your new password
  1. Your FDU NetID password was changed successfully

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Using “identity.fdu.edu” Web Portal to Change your NetID Password

Adjunct professors, students, and anyone with a personal laptop/desktop/tablet device will use the FDU Identity Web Portal to change their NetID password.

If the user has an FDU issued or owned Microsoft Windows-based machine, they should always follow the procedures in Changing a NetID Password while ON CAMPUS (Preferred Method) or “Changing a NetID Password while OFF-CAMPUS.” Changing your FDU NetID password through the identity.fdu.edu Web Portal while having an FDU issued or owned Microsoft Windows-based machine could cause temporary account lockouts and should only be used as a last resort. If lockout issues occur, please open up a service request with UTAC at (973)-443-8822, and they will be dealt with promptly.

  1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:
  1. Click on “Account Maintenance” on the top right hand of the web page
  1. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
  1. Under Sign-In and Security, select “Change My Password
    • Enter your current password
    • Enter a new password
    • Retype your new password to confirm
    • When finished, select “Change My Password

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

  1. Password successfully changed.” will be displayed if your FDU NetID password was successfully changed

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Sophos SafeGuard Prompts for Old Password

If you changed your FDU NetID password on an FDU owned machine with Sophos Encryption, you may receive a prompt requiring you to enter your “Old Windows Password.” Enter your old NetID password so that Sophos can be updated with your new NetID password. If you do not know your old NetID password or if the system does not accept your old NetID password, please call UTAC at (973)-443-8822 and open a service request.

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macOS:

Changing a NetID Password while ON CAMPUS (Preferred Method)

Note

You must already be logged into the machine when performing the password change process.

  1. Locate and then select the SSO extension “key” icon on the macOS menu bar
  1. Select Change Password…
  1. Enter your current FDU NetID password into the Old Password field
  1. Choose and then enter a new FDU NetID password into the New Password field

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

  1. Enter your new FDU NetID password again into the Verify Password field
  1. Select Change Password
  1. When your password change is successful, you will be prompted, “Password change successful.” Click OK to confirm

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Changing a NetID Password while OFF-CAMPUS

Note

You must already be logged into the machine when performing the password change process.

  1. Launch the Cisco AnyConnect Secure Mobility Client VPN or “FDU VPN” software and connect to FDU’s VPN Service. If you need to install the “FDU VPN” or need instructions on how to launch the VPN Client, please follow the link below before proceeding:
Cisco AnyConnect Secure Mobility Client

Note

You will not be disconnected from FDU VPN after performing the NetID password change.

  1. Locate and then select the SSO extension “key” icon on the macOS menu bar
  1. Select Change Password…
  1. Enter your current FDU NetID password into the Old Password field
  1. Choose and then enter a new FDU NetID password into the New Password field

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

  1. Enter your new FDU NetID password again into the Verify Password field
  1. Select Change Password
  1. When your password change is successful, you will be prompted, “Password change successful.” Click OK to confirm

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Using “identity.fdu.edu” Web Portal to Change your FDU NetID Password

Adjunct professors, students, and anyone with a personal laptop/desktop/tablet device will use the FDU Identity Web Portal to change their NetID password.

If the user has an FDU issued or owned Apple macOS-based machine, they should always follow the procedures described in “Changing a NetID Password while ON CAMPUS” or “Changing a NetID Password while OFF-CAMPUS” under the designated macOS section.

Warning Warning

If you do not remember your old/previous FDU NetID password you will need to contact UTAC at 973-443-8822 to open a service request. A machine local password reset will need be performed with the user in person, before being able to access the macOS desktop again.

  1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:
  1. Click on “Account Maintenance” on the top right hand of the web page
  1. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed
  1. Under Sign-In and Security, select “Change My Password
    • Enter your current password
    • Enter a new password
    • Retype your new password to confirm
    • When finished, select “Change My Password

Tip

The newly created FDU NetID password must meet the complexity requirements.

Use 8 to 16 characters for your new password. Passwords must include all of the following 4 character types: Upper case letters, lower case letters, numbers, and special characters. Allowed special characters are: ! # $ @ _ + , ? [ ] . – ) ( ` ~ % ^ & * = { } | : ? , / and a dot. Please refrain from using portions of your name or email address within the password. Please refrain from using password that you have already used.

  1. Password successfully changed.” will be displayed if your NetID was successfully changed
  1. When the NetID password is changed through the FDU NetID Identity Web Portal, the user will first need to log in to the Apple device using their old/previous NetID password to reach their macOS desktop
  1. Click on the SSO extension “key” in the menu bar or respond to the SSO extension notification prompt. Enter your FDU NetID username and your new NetID password into the text fields and click Sign In
  1. Enter the new/current NetID password in the top field
  1. Enter the old NetID/Mac login password in the bottom field
  1. Click Sync Password to synchronize the passwords
  1. When your password change is successful, you will be prompted, “Password change successful.” Click OK

Note

Your new password will need to be updated in all web browsers with saved passwords and email clients across all devices. Examples include faculty and staff e-mail accounts synched to their iPad, iPhone, and or Android device. FDU-Secure Wi-Fi network access is also attached to your FDU NetID username and password and will need to be updated on devices that use it.

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Legacy Authentication is a term Microsoft sometimes uses to describe basic authentication when used with its cloud-based services. This is in contrast with the term “modern authentication” which provides more security and capabilities.

ALERT ALERT

FDU will block legacy authentication for users on September 19, 2022.

Legacy Authentication Topics

Background

Legacy (or basic) authentication is characterized by:

  • A client or network protocol that is incapable or not configured to do modern authentication
  • A client which sends both the username and password to the application
  • An application using the username and password to get a logon token on behalf of the user

Modern authentication is characterized by:

  • a client and service capable and configured to use OpenID Connect, SAML, and/or OAuth 2.0 for authentication AND
  • a client and service which can accept redirects to the identity provider for all authentication interactions and can work with authentication tokens of the protocols above

All Microsoft cloud services are modern authentication capable.

Whether legacy or modern authentication is used is dependent on the client capabilities. To use modern authentication, you can, in many cases, update your client application or change to an alternative client application.

A list of known clients using legacy authentication is available. Transitioning from legacy authentication usually requires the individual user to change the client software they are using, which may require assistance from the Fairleigh Dickinson University Technical Assistance Center (UTAC).

Protection with two-factor authentication (2FA)

Legacy authentication can not be protected by 2FA. Because the password is known to the application accessed via legacy authentication, it is less secure than modern authentication. If legacy authentication is not blocked for your account, 3rd party applications can ask for your credentials and have your password without you being aware they do.

Transition from legacy authentication

For the typical user, the complexity of determining whether you are using legacy authentication is significant. If you are using one of the client applications that does not use modern authentication protocols (see section below for a list of known clients using legacy authentication), you should replace them. If you don’t have one of these client applications but still suspect you have legacy authentication, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for assistance.

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How Do I Address My Use of Legacy Authentication

In most cases, users will need to do one or more of the following:

  • Update their application to a version that supports modern authentication protocols
  • Upgrade to the latest version of their phone operating system
  • Remove and re-add their FDU account in the configuration of their iOS or macOS application so it will use modern authentication protocols

All three of these actions are informed by the list of known insecure client apps. FDU IT doesn’t know your devices like you do, nor do we manage which client applications you use, so only you can identify where action needs to be taken.

If you don’t seem to have one of the insecure client applications but still suspect you have legacy authentication, For the typical user, the complexity of determining whether you are using legacy authentication is significant. If you are using one of the client applications that does not use modern authentication protocols (see section below for a list of known clients using legacy authentication), you should replace them. If you don’t have one of these client applications but still suspect you have legacy authentication, contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for assistance.

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To Remove your FDU Account on iOS
  1. Open “Settings
  2. Choose “Calendar” or “Mail
  3. Choose “Accounts
  4. Choose “Exchange” or “Google” – make sure you are choosing an account in the format fdunetid@fdu.edu
  1. Choose “Delete account
  1. Confirm the deletion by choosing “Delete from my iPhone
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To Remove your FDU Account on Android
  1. Open the “Gmail App
  1. Tap the Account icon in the top right to view all existing accounts
  1. Tap “Manage Accounts on this device
  1. Select your @fdu.edu mail account from the list
  1. Tap “Remove account
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To Re-add your FDU Exchange Account on iOS and Android

To add your FDU Email account to an iOS device’s native “Mail” app follow the instructions on the link below:

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List of Known Clients Using Legacy Authentication

This list is not intended to be comprehensive; it is only a list of known client applications. If you have one which should be added, please let us know.

Client AppFDU IT RecommendationNotes
Outlook 2010 or earlierReplace with one of the supported email clients
Outlook 2013 without special settings enabledReplace with one of the supported email clientsAlternate resolution (not supported by FDU-IT): Enable Modern authentication for Office 2013 on Windows devices – Microsoft 365 admin | Microsoft Docs
Mail or Calendar on iOS11 or newerReplace with one of the supported email clientsAlternate resolution (not supported by FDU-IT): Remove FDU account on device, then re-add FDU account.

These apps now support modern authentication, but that support was only recently added and any account setup previously is “stuck” in legacy authentication. You’ll need to delete the account and set it back up fresh to get modern authentication. Apple plans to release an update which automatically fixes this.
Mail or Calendar on iOS 10 or lowerReplace with one of the supported email clientsAlternate resolution: upgrade to iOS 11 or newer, then follow resolutions for that scenario
Any client application on iPhone 5 and lowerUse OWA or replace this device
Any client application on iPad 4th generation and lowerUse OWA or replace this device
EudoraReplace with one of the supported email clients
PineReplace with one of the supported email clients
ThunderbirdReplace with one of the supported email clients
Mac Mail on Mac OS 10.13 or earlierReplace with one of the supported email clientsAlternate resolution (not supported by FDU-IT): Upgrade macOS, remove FDU account on device, then re-add FDU account
Any client application on ChromebooksUse OWA or replace this device
Sharepoint Designer 2013Retire use of this discontinued tool.Contact FDU IT for more information
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Known Problem: Your Email Access Has Been Blocked

You may see an email in your FDU inbox like this:

While the email message says it was sent by your IT department, it was not. This email message wasn’t actually sent–it only exists on your mobile device and was created to alert you to the fact that your client application can’t sign into your account. Your email access has not been blocked–it is only that this client application is broken. You can verify for yourself that your email access was not blocked by going to Outlook on the Web. And the reason the client application is broken is because it can only do legacy authentication OR it only has cached credentials which are based on legacy authentication.

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How Do You Know if You Will Be Impacted?

There are several ways to determine if you’re using Basic authentication or Modern authentication. If you’re using Basic authentication, you can determine where it’s coming from and what to do about it.

Authentication dialog

A simple way to tell if a client app (for example, Outlook) is using Basic authentication or Modern authentication is to observe the dialog that’s presented when the user logs in.

Modern authentication displays a web-based login page:

Basic authentication presents a dialog credential modal box:

On a mobile device, you’ll see a similar web-based page when you authenticate if the device is trying to connect using Modern authentication.

You can also check the connection status dialog box, by “CTRL + right-clicking” the Outlook icon in the system tray, and choosing Connection Status.

When using Basic authentication, the “Authn” column in the “Outlook Connection Status” dialog shows the value of “Clear“.

Once you switch to Modern authentication, the “Authn” column in the Outlook Connection Status dialog shows the value of “Bearer“.

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Fairleigh Dickinson University offers a variety of technological resources and services for students. This guide will help students navigate the different tools to access and manage their accounts or information.

ID and Email

  • Your FDU NetID

    Your FDU NetID verifies who you are and ensures the privacy of your personal information. Your FDU NetID and your NetID password will provide access to a variety of IT resources including your Self-Service, WebCampus, Office365, and Email. To get your NetID, review the guide on how to Claim or Create an FDU NetID Account.

  • Changing your FDU NetID Password

    To protect the University and our students from cyber attacks and other malicious activity, we require that everyone in our community to periodically change their password. To change your password, review the guide on How To Change Your FDU NetID Password.

  • Cisco DUO Multifactor Authentication

    To successfully use your NetID to access your accounts, you will need Two-Factor Authentication with Cisco DUO MFA

    Two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students.

    Review the Duo – Student Quick Start Guide to set up your mobile device with Cisco DUO MFA, and look at the Cisco Duo FAQ’s to get more information about Cisco DUO MFA.

  • Email and Office 365

    Students can access their emails through any Web browser using their NetID and password to log in. To access our email, visit the Office Portal Login.

    Students can also access their FDU Email accounts on their mobile devices by installing the Outlook app. Read the guide below:

    Current students who are registered for classes for the current term, or a future term have access to Microsoft Office 365 Suite applications. For more information, click on the links below:

Academic Systems

  • Webcampus

    Webcampus is a course content management system. FDU’s Webcampus is also known as the Blackboard System. On-line courses are taught through this system which also allows for interaction between the student and faculty member as well as on-line class discussions.

    To learn more about how to access Webcampus, read the guide on How to log in to Webcampus.

     

  • Self-Service

    Self-Service is an interactive web application that enables students to view their individual information contained in FDU’s Student Information System. Students can use Self-Service to do things like view their financial aid, pay their bills, and register for classes.

    To learn more about how to use Self-Service, review the Self-Service Tutorial.

Network

Security

Software

Printing and Labs

Frequent Asked Questions

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