This document outlines how the help desk should handle issues regarding supporting personal hardware. All support tickets for personal hardware will need to be created and supported by the help desk. Limited support will be provided by completing basic troubleshooting and diagnostics. This includes: The following basic troubleshooting steps can and should be performed when…
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If you have any questions or need assistance, email us at selfserviceadmin@fdu.edu.
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What is Clutter? Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is…
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A Distribution group (formerly known as mailing list) in Office 365 is a uniquely named email address that consists of multiple users and is managed by a designated owner. Distribution groups are intended to easily facilitate ongoing communications between a large and relatively fixed group of people. There are a few important concepts to understand…
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Unused Teams and Groups can accumulate and become a burden to resources over time. To prevent this from happening, Fairleigh Dickinson University has implemented an expiration policy for Teams and Groups. This article will explain the expiration policy and provide you with information regarding renewal. What is the FDU expiration policy for Teams and Groups…
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Spam Quarantined Email Microsoft 365 email has filters to protect users from spam and malicious emails like phishing scams. Messages caught by the filters are placed in quarantine for Fairleigh Dickinson University and its users’ protection. Users will receive a Spam Notification message once a day, notifying them of any messages placed in quarantine. Any…
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Microsoft has released a new version of Outlook that will eventually replace the classic version. The new Outlook for Windows brings the latest features, intelligent assisted capabilities, and a new modern and simplified design to your Outlook app. The New Outlook has many features and is vastly different visually from the classic version of outlook…
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Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. Continue reading to find more information about the new Teams app, common features and settings most commonly used. A New Teams client is rolling out! Though it looks nearly identical to classic Teams, it…
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Microsoft Office 2019 Pro Plus is Fairleigh Dickinson University’s standard office productivity software suite used on all FDU-owned laptops and desktops. Office 2019 Pro Plus is the current version installed on all university computer labs and Microsoft Office 2019 is the current version for all Apple macOS devices. FDU Faculty and Staff in possession of…
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Microsoft Office 365 offers a comprehensive set of software tools that facilitate documentation, collaboration, and communication. These tools are available on the Web or as downloadable desktop Office 365 apps. Below is a list of articles for each of the available tools in the Microsoft Office 365 environment. Each article contains information on what each…
