The SAMI Support portal requires a valid NetID and password, along with DUO multi-factor authentication, for access. Upon entry, users can create new tickets, review open or closed requests, and explore the IT Knowledgebase for solutions to common issues. Access the support portal using the button below: If you need to open a request and…
Author: usanadmin
Feedback 
Copy Link
See also
Introduction This document outlines the university approved process for securely deleting Personal Information (PI) and Protected Health Information (PHI) after the PI or PHI has been encrypted. Prerequisite Eraser Portable® Secure Data Remove software needs to be installed on your computer. Please contact the SAMI Support Desk to request the installation of this software. A…
See also
This document outlines the University approved process for securely encrypting Personally Identifiable Information (PII). Prerequisite 7Zip software needs to be installed on the end user’s computer. Please contact the SAMI Support Desk to request the installation of this software. If justification is needed, notify the service desk that 7Zip is needed to encrypt documents containing…
See also
Self-Service is an interactive web application that enables students, faculty, and staff to view their individual information contained in FDU’s student information system. Students can use Self-Service to do things like view their financial aid, pay their bills, and register for classes. Likewise, faculty will use Self-Service to verify enrollment and enter grades. To navigate…
See also
According to FDU’s Written Information Security Program (WISP), in no case should they be sending or storing WISP protected information without the explicit authorization of the Chief Information Security Officer (CISO). If approved, these instructions will provide you with guidance on the methodology. Instructions for Windows If you do not have a university issued laptop…
See also
Setting up a security key for Duo authentication ensures a higher level of protection for your online accounts. This guide walks you through the process step by step, helping you seamlessly integrate this secure method into your two-factor authentication system. Setting up a Security Key for DUO Authentication Recommended Security Keys For enhanced security and…
See also
FDU’s VPN Client Software, is also known as the “Cisco AnyConnect Secure Mobility Client”. Chrome Firefox Safari The browser will open a new window asking for permission to download the applet, click on “Allow”. When finished downloading, double click on the file to open the installation package and start the installation process. The following instructions…
See also
A shared mailbox makes it easy for a group of people to read and send emails from one public email address, like info@fdu.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Shared mailboxes can…
See also
Calendar sharing is easier than ever with Office365. If you wish to share your calendar, follow the steps bellow.
