Author: usanadmin

The SAMI Service Desk serves as the primary support center for all university technology-related support. Students, faculty, and staff can easily reach out to the service desk through the SAMI Support portal, email, or phone for assistance with application software, desktop setups, peripheral devices, network issues, password management (such as for Microsoft 365), and configuration…

The ability to access a home drive or department shared drive remotely is only supported for FDU-owned equipment. First, you need to ensure you have launched your Virtual Private Network (VPN) and logged in using your NetID and password. In the case of your home drive this will follow the convention of: Pressing the “+”…

There are a few different ways to change your University NetID password. However, Computing Services strongly urges everyone to change their FDU NetID password using a provided Apple or Windows university computer. The process for changing your FDU NetID password on a macOS device differs from a Windows device, so please follow the instructions provided…

Reserving a computer lab for either specific dates within a semester or for the entire semester

When preparing for a Zoom class, the 15 minutes before it begins are crucial for setting yourself up for success. In these final moments, finding a quiet, well-lit space with a strong internet connection is key. Ensuring your camera, microphone, and environment are ready will help you avoid any distractions or technical difficulties during class….

XMedius Fax is an electronic fax (eFax) cloud-based solution that allows users to send and receive faxes. The XMedius Fax service is available as an on-campus resource only. Access to the efax.fdu.edu site is restricted to on-campus networks and FDU VPN users. To Request a New eFax Line Please visit SAMI Support and submit a…

To help protect the University’s computers and networks from cyber threats, FDU OIRT is implementing Application Control with privilege management. This feature provides all users with privileged rights to install applications as needed while continuing to protect resources from unknown and malicious risks. All software is typically installed from a setup file. Any setup file…

1. Executive Summary The purpose of the Information Technology Strategic Plan (ITSP) is to leverage information technology to advance the mission of the University, to help achieve the goals identified in the University Strategic Plan, and to shape the future direction for information technology (IT) initiatives to create a competitive advantage for the University. The…

Using MediaSpace from Kaltura MediaSpace is a campus video distribution platform from Kaltura, similar to YouTube, where you can securely upload and share your videos anytime and anywhere with an internet connection. It supports multiple devices and provides powerful control and governance tools. There are various ways that content can be locked down. It can…