Service: Staff

Employees of Fairleigh Dickinson University must comply with all software regulations imposed by the University and by US Copyright Law.

Departments wishing to obtain software, whether it is for use by the department or to be installed in the FDU computer labs and/or FDU Anywhere, should plan appropriately to provide adequate time to acquire the software and make it available to users. The following steps should be used as a guide when planning to obtain…

What is a phishing scam? Phishing refers to the act of using a fraudulent identity and scenario to extract personal information or something else of value. Although phishing scams can occur over various mediums including text messages, phone calls, and social media, they are most frequently carried out via email. Scammers have many means of…

Below is the policy regarding the return of Cisco Desk phones that are no longer in use. The process, known as the “Telephone True-Up Process,” commences with a departmental request to remove currently active phones from service. The department is required to initiate the process by submitting a “True Up – Cisco Desk Phone Form”…

If you are scheduled to attend class using Zoom and you run into technical difficulties, here are some steps you can take. Common Fixes for Zoom Connection Issues More Resources for Troubleshooting with Zoom The following troubleshooting guide gives support for all devices that Zoom supports.

Introduction This document provides information about the use of the FDU Shared Drive Management Portal. It describes navigation of the website in detail to facilitate proper use of this resource. Logging In To access the Shared Drive Management Portal, navigate to this URL to login: sharemanagement.fdu.edu Once you have logged in with your NetID, you…

LockDown Browser is a specialized browser that secures the testing environment in Blackboard Learn. When students use LockDown Browser to take a test on Blackboard, they are prevented from printing, copying, navigating to other websites, accessing other applications, or closing the test until it is submitted for grading. Tests designed to work with LockDown Browser…

When multiple lines are enabled in Unified Communications (UC) Softphone, a drop down of the available lines will be displayed near the bottom of the “Contacts” windows. To Make a Call When receiving a call, the caller ID will display the line from which the call is coming from. A call can be made or received…

Select employees of Fairleigh Dickinson University may be required to view Personal Information (PI) and Personal Health Information (PHI) as part of their daily responsibilities.

Multimedia Services acknowledges the occasional need to present video materials originally produced in outdated formats. Common conversions include transitioning from VHS, DV, DVD to more current digital formats like .mp4 or .mov. While we do not directly offer conversions of physical media, we facilitate these processes by outsourcing to a trusted vendor specialized in such…