Service: Staff

Issue When I am connected to the FDU VPN or Cisco AnyConnect Adapter, I am unable to print documents while working from home. Cause While connected to the FDU VPN network, you are unable to access any local printers or network devices / services to help protect your computer from various threats while working outside…

Cost and Billing To prevent excessive printing, the Department of Computing Services charges students a small fee for printing in the FDU Computer Labs. Black and white printing costs $0.05 per page and color printing is $0.25 per page. Each student pays a technology fee which includes $10.00 of lab printing for each of the fall, spring,…

Project Storage Multimedia Services ensures the long-term preservation of all video material by storing and backing it up indefinitely on Sony CI, our cloud-based video storage library. This comprehensive backup encompasses everything from raw footage and project files to graphic files and the final program. Should your video project require updates in the future, we…

What is Qualtrics? Qualtrics is a simple web-based survey tool that provides the opportunity to conduct online survey research, evaluations, and many other data collection activities. One of the many advantages is the ease of learning to use Qualtrics to: Of great importance, the university currently has a license for all faculty, staff, and students…

The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft and manage how your Microsoft 365 email account treats these messages. Messages marked as junk by your Microsoft 365 email account are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you…

Procedure for reporting a threatening or harassing landline call.

Responsible Office: Data Security Incident Response Team (DSIRT)Responsible Official: Chief Information Officer, Chief Information Security OfficerDSIRT Approval: Neal M. Sturm on behalf of DSIRT Effective Date: 12/01/2022Last Review Date: 11/22/2022Last Revision Date: 11/22/2022 (1) Nonpublic personal information means: (i) personally identifiable financial information; and (ii) any list, description, or other grouping of consumers (and publicly…

Being connected to the internet suggests that the internet is connected to you. Without concern and proper safeguards to protect the information you share, you are at a greater risk of cybercrime. The university assumes its share of responsibility to protect sensitive information but you must do the same. The vast majority of data and…

SAMI Shorts are brief informational videos that provide key insights on a variety of IT-related topics. Most videos run 45–90 seconds, include closed captioning, and are also available in text format. As new SAMI Shorts are released, we will periodically share them with the community via email. You may also receive a related SAMI Short…

The SAMI Support portal requires a valid NetID and password, along with DUO multi-factor authentication, for access. Upon entry, users can create new tickets, review open or closed requests, and explore the IT Knowledgebase for solutions to common issues. Access the support portal using the button below: If you need to open a request and…