Service: Faculty

When preparing for a Zoom class, the 15 minutes before it begins are crucial for setting yourself up for success. In these final moments, finding a quiet, well-lit space with a strong internet connection is key. Ensuring your camera, microphone, and environment are ready will help you avoid any distractions or technical difficulties during class….

XMedius Fax is an electronic fax (eFax) cloud-based solution that allows users to send and receive faxes. The XMedius Fax service is available as an on-campus resource only. Access to the efax.fdu.edu site is restricted to on-campus networks and FDU VPN users. To Request a New eFax Line Please visit SAMI Support and submit a…

To help protect the University’s computers and networks from cyber threats, FDU OIRT is implementing Application Control with privilege management. This feature provides all users with privileged rights to install applications as needed while continuing to protect resources from unknown and malicious risks. All software is typically installed from a setup file. Any setup file…

1. Executive Summary The purpose of the Information Technology Strategic Plan (ITSP) is to leverage information technology to advance the mission of the University, to help achieve the goals identified in the University Strategic Plan, and to shape the future direction for information technology (IT) initiatives to create a competitive advantage for the University. The…

Using MediaSpace from Kaltura MediaSpace is a campus video distribution platform from Kaltura, similar to YouTube, where you can securely upload and share your videos anytime and anywhere with an internet connection. It supports multiple devices and provides powerful control and governance tools. There are various ways that content can be locked down. It can…

This document outlines how the help desk should handle issues regarding supporting personal hardware. All support tickets for personal hardware will need to be created and supported by the help desk. Limited support will be provided by completing basic troubleshooting and diagnostics. This includes: The following basic troubleshooting steps can and should be performed when…

What is Clutter? Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is…

A Distribution group (formerly known as mailing list) in Office 365 is a uniquely named email address that consists of multiple users and is managed by a designated owner. Distribution groups are intended to easily facilitate ongoing communications between a large and relatively fixed group of people. There are a few important concepts to understand…

Unused Teams and Groups can accumulate and become a burden to resources over time. To prevent this from happening, Fairleigh Dickinson University has implemented an expiration policy for Teams and Groups. This article will explain the expiration policy and provide you with information regarding renewal. What is the FDU expiration policy for Teams and Groups…

Spam Quarantined Email Microsoft 365 email has filters to protect users from spam and malicious emails like phishing scams. Messages caught by the filters are placed in quarantine for Fairleigh Dickinson University and its users’ protection. Users will receive a Spam Notification message once a day, notifying them of any messages placed in quarantine. Any…