Service: Students

SAMI Shorts are brief informational videos that provide key insights on a variety of IT-related topics. Most videos run 45–90 seconds, include closed captioning, and are also available in text format. As new SAMI Shorts are released, we will periodically share them with the community via email. You may also receive a related SAMI Short…

The SAMI Support portal requires a valid NetID and password, along with DUO multi-factor authentication, for access. Upon entry, users can create new tickets, review open or closed requests, and explore the IT Knowledgebase for solutions to common issues. Access the support portal using the button below: If you need to open a request and…

Self-Service is an interactive web application that enables students, faculty, and staff to view their individual information contained in FDU’s student information system. Students can use Self-Service to do things like view their financial aid, pay their bills, and register for classes. Likewise, faculty will use Self-Service to verify enrollment and enter grades. To navigate…

According to FDU’s Written Information Security Program (WISP), in no case should they be sending or storing WISP protected information without the explicit authorization of the Chief Information Security Officer (CISO). If approved, these instructions will provide you with guidance on the methodology. Instructions for Windows If you do not have a university issued laptop…

FDU’s VPN Client Software, is also known as the “Cisco AnyConnect Secure Mobility Client”. Chrome Firefox Safari The browser will open a new window asking for permission to download the applet, click on “Allow”. When finished downloading, double click on the file to open the installation package and start the installation process. The following instructions…

All students, faculty, and staff can submit SoftDocs forms through FDU webpages or directly in SoftDocs Etrieve Central. Etrieve Central is a browser-based, mobile-friendly electronic forms and document management system. If you cannot find or access a form you were instructed to complete, submit a service request through the SAMI Support Portal. Accessing and Submitting…

What is a phishing scam? Phishing refers to the act of using a fraudulent identity and scenario to extract personal information or something else of value. Although phishing scams can occur over various mediums including text messages, phone calls, and social media, they are most frequently carried out via email. Scammers have many means of…

Fairleigh Dickinson University provides an extensive array of technological resources and services tailored for our students. This guide is designed to assist students in navigating and utilizing these tools effectively, ensuring they can easily set up, access, and manage their accounts, while also offering comprehensive information on each service. ID and Email Your FDU NetID…

If you are scheduled to attend class using Zoom and you run into technical difficulties, here are some steps you can take. Common Fixes for Zoom Connection Issues More Resources for Troubleshooting with Zoom The following troubleshooting guide gives support for all devices that Zoom supports.

What’s SFTP and SCP? Secure File Transfer Protocol (SFTP) is a file protocol for transferring large files over the web. It builds on the File Transfer Protocol (FTP) and includes Secure Shell (SSH) security components. This term is also known as Secure Shell (SSH) File Transfer Protocol. Secure copy protocol (SCP) is another method to…