FDU-Secure uses current encryption standards to connect to the FDU wireless network via secure wireless traffic. This is an evolving technology and occasionally, one of the changes made by FDU IT requires us to issue a new certificate. When this occurs, you will need to accept the certificate using the process below.

How to Accept the New Certificate for FDU-Secure Wireless

1. Login to your Windows computer
2. Go to the bottom right taskbar > Click on the “Networks” icon:
   • From the Networks list, select: “FDU-Secure“
   • Click “Connect“
3. At the “Continue connection?” prompt, click “Connect“

4. Open your browser and test your Internet connection

1. Login to your Mac computer
2. Go to top right menu bar > Click “Wi-Fi” icon:
   • From the Wi-Fi list, select: “FDU-Secure“
   • Click “Join“
3. At the “Authenticating to network FDU-Secure” prompt, click “Continue“

4. Click “OK“
5. Open your browser and test your Internet connection

1. Login your iOS device (eg. iPhone)
2. Go to your device’s Settings App > Select “Wi-Fi” > Select “FDU-Secure” > Click “Forget This Network“
3. Tap the “Back” button and select “Wi-Fi “once again to reload the available Wi-Fi networks:
   • From the Wi-Fi list, select: “FDU-Secure“
   • Enter your complete FDU NetID as in the examples below: “username@fdu.edu, username@student.fdu.edu, username@alumni.fdu.edu”
   • Enter your FDU NetID Password
   • Click Join

4. At the “Certificate” prompt, tap “Trust“

5. Open your browser and test your Internet connection

1. Login to your Android Device
2. Open the “Settings” Application > Select “Wi-Fi” > Select the Gear icon next to FDU-Secure

3. Select “Forget This Network“

4. Select FDU-Secure from the Wi-Fi menu

5. Select “EAP method” and select “PEAP” from the dropdown menu
6. Enter your complete FDU NetID and password
7. In the “CA Certificate” field, select “Use System Certificates”
8. In the Domain field, enter fdu.edu
9. Enable “Auto Reconnect“
10. Tap “Connect”

11. Open your browser and test your Internet connection

Original Effective Date: 02/17/2013
Revised Date: 04/20/2023

The computing and electronic communications facilities at Fairleigh Dickinson University support the instructional, research, and administrative activities of the University. Users of these facilities may have access to University resources, sensitive data, and external networks. Consequently, it is imperative for all users to behave in a responsible, ethical, and legal manner. This document presents specific guidelines for appropriate behavior and use of FDU computing resources.

SCOPE

These guidelines apply to all users of FDU computing resources. Users include all students, faculty, staff, visiting faculty, volunteers, guests of the administration, and external individuals or organizations.

Computing resources include, but are not limited to, desktop and laptop computers, file servers, smart phones, email and electronic communications, software, University-assigned email accounts, data storage, and networking equipment used to link these components together and to the Internet, whether owned, leased, or licensed by FDU. In addition, computing resources include use of the University network via a physical or wireless connection, regardless of the ownership of the computer or device connected to the network. Moreover, this policy applies to all usage of university computing resources, whether that usage occurs through a university owned device or personal device.

University property, including computing resources, are provided to you for University business. Although security protocols have been put in place to restrict access to computing resources to protect them against unauthorized access by external parties, it is important that all members of the University community take appropriate measures to safeguard these resources.

Users – and not the University — are responsible for the materials that users prepare, receive, or transmit through computing resources. Thus, as a condition of using the University’s computer system, all users represent that they are in compliance with applicable laws and University policies, including l federal, state, and international copyright and other intellectual property laws and laws regarding defamation.

ACCEPTABLE USE

Those who make use of the FDU computing resources are required to behave in a manner consistent with FDU’s codes of conduct. As a user of this network, you agree to the following usage guidelines:

1. You will not use an account that does not belong to you. You will use only the computers, computer accounts, and computer files for which you have authorization. You may not share accounts, files, or access to computer resources with any unauthorized person.
   
2. You are responsible for any computer account you have been given. You will set a password on the account that is in compliance with university password policies, and you may not share this password with any other person. If you discover that someone has made unauthorized use of your account, you should change your password immediately and immediately report the event to one of the individuals listed in Appendix 1.
   
3. You agree not to intentionally seek out information about, copy, or modify password files, other users’ files, or disks and tapes belonging to other people, unless specifically authorized by those persons, whether at FDU or other facilities.
   
4. You should not attempt to decrypt material to which you are not entitled or attempt to gain rights you have not been specifically granted by the owner. If you observe or discover a gap in system or network security, you agree to inform one of the individuals listed in Appendix 1 and not to exploit the gap.
   
5. You agree to refrain from any activity that interferes with a computer’s operating system or its logging and security systems, or that may cause such effects. Additionally, users are not authorized to remove any security software installed on FDU equipment by FDU Systems personnel.
   
6. You must be sensitive to the public nature of computing resources and agree not to transmit, post, or otherwise display material that is threatening, obscene, harassing, or defamatory. The use of University computing resources to libel, slander, or harass any other person is not allowed and could lead to University discipline as well as legal action by those who are the recipients of these actions.
   
7. You agree not to make copies of or distribute software the University owns or uses under license, unless the owner of the software or the owner of the license has specifically granted permission to copy. If in doubt as to whether you have permission to copy software, assume you don’t.
   
8. Messages, statements, and declarations sent as electronic mail or public postings should be treated as if they were tangible documents. From electronic identifiers used in the transmission of messages, addressees can see the University is the source of the message or its system is being used to transmit it, similar to how letterhead or return addresses on a tangible document would identify the University. Therefore, as a representative of the FDU community, you are expected to respect the University’s good name in your electronic dealings with those both within and outside the University. Moreover, in so far as employees make use of FDU computing resources to relay personal opinions, it is their obligation to make sure that no addressee can infer that their personal opinions are necessarily shared or authorized by the University, and they are obligated to clearly identify their opinions as their own and not those of the University.
   
9. You agree not to create, alter, or delete any electronic information contained in any system that is not your own work, unless specifically authorized by the owner of that information.
   
10. You agree not to create, send, or forward electronic chain mail letters. You agree not to attempt to alter or forge the “From” line or any other attribution of origin contained in electronic mail or postings. You agree not to use any of the University systems for sending what is commonly referred to as “SPAM” mail (unsolicited bulk email).
    
11. You may not use FDU computing resources as a means of obtaining unauthorized access to any other computing systems.  
    
12. FDU’s data storage on University servers, hosted servers, third party storage, or hosted storage, is an FDU computing resource with costs attached and should be used with care and discretion. It is primarily meant for current class work, research and development projects, business files, and temporary storage of other files. Users are expected to keep their disk usage reasonably minimized, in keeping with their University role.
    
13. Network addresses such as TCP/IP addresses and machine addresses are assigned by University Systems and Networking staff and may not be altered or otherwise assigned without the explicit permission of the Associate Vice President of Systems and Networking (or other designee). In addition, no equipment may be attached to the network without the explicit permission of the Associate Vice President of Systems and Networking (or other designee). This applies to all staff as well as academic departments.
    
14. FDU’s computing resources are not to be used for the transmission of commercial or personal advertisements, solicitations, and promotions or for extended reproduction of political, ideological or commercial material originated by a person or organization. This includes but is not limited to the execution of revenue-generating advertising programs which pay users when the programs are run. The Associate Vice President of Systems and Networking (or other designee) may suspend this rule when it is in FDU’s best interest to permit such activity.
    
15. Users may not contract with external Internet services, service providers, or the like without the explicit written approval of the Associate Vice President of Systems (or designee) and Networking and compliance with Finance and Office of General Counsel policies.
    
16. Without the explicit written permission of the Associate Vice President of Systems and Networking (or designee) you agree not to run any of the following protocols or services:
    
    • Port scanners, network monitors or other types of utilities that probe any other computer, be they inside or outside FDU’s network.
      
    • Routing or network serving protocols such as RIP, IGRP, OOTP or DHCP on the network.
      
    • Daemons, processes or programs that accept incoming connections, as a server would.
      
    • Streaming media servers or any other server that broadcasts continuous data streams.

17. FDU’s computing resources, including equipment, network, services, and wiring may not be modified or extended beyond the areas of their intended use.
    
18. Network connections may not be used to provide network access to anyone outside the University community or for any purposes other than those that are in direct support of the academic mission of the University.
    
19. All computers connected to FDU’s network must run an operating system and configuration that is supported by its vendor with regard to security patches and updates, as well as antivirus software with current virus definitions. It is the user’s responsibility to keep their virus definitions up to date and to apply all critical operating system updates. More information is available at https://it.fdu.edu or submit questions through the SAMI Support portal or by emailing fdutac@fdu.edu.
    
20. Users may not alter the operating system or configuration of University owned computers without the explicit written authorization of the Associate Vice President of Systems and Networking (or designee).
    

PERSONAL USE

Computing resources are created to support the instructional, research, and administrative activities of the University, and are the property of the University. Personal use of the University’s computing resources, except for students enrolled at the University, should be incidental and kept to a minimum. Use of such resources by an employee for other than work-related matters should be reasonable and limited so that it does not prevent the employee from attending to and completing work effectively and efficiently, does not incur additional cost to the University, and does not preclude others with work-related needs from using the resources, including the shared campus and Internet bandwidth.

Department Heads and other administrators may enact additional restrictions to further limit employees’ personal use of University computing resources. These restrictions may include but are not limited to: limiting time spent reading or writing personal email or visiting web pages, and limitations on acceptable content due to the possible exposure of screens to other individuals. Human Resources must be consulted, in advance, about any proposed restrictions.

SECURITY

Users should use reasonable available methods to safeguard their data, including regular changes of passwords, and encrypting sensitive data. In the event that files have been corrupted as a result of intrusion, you should notify a system administrator immediately. Please note that FDU’s computing resources are not completely secure. It is possible that others will be able to access files by exploiting shortcomings in system security. For this and other reasons, FDU cannot assure confidentiality of files and other transmissions.

The Office of Information Resources and Technology (“OIRT”) and each of its departments attempt to provide reasonable security against damage to files stored on FDU’s computing resources by filtering all outgoing and incoming electronic mail for viruses and junk mail and making regular backups of systems.

In connection with the University’s migration to Office 365, the University adopted a policy of retaining copy of each fdu.edu email for three (3) years. This means, regardless of individual user action, the University will maintain a copy of all email traffic for a period of 3 years.

In the event of lost or damaged files, a reasonable attempt will be made to recover the information; however, the University and the University Information Technology staff cannot guarantee recovery of the data or loss of data due to media failure, floods, fires, etc.

OIRT and each of its departments will make reasonable attempts to provide error-free hardware and software on our computing resources, however, it is not possible to guarantee this, and information provided by staff members is not guaranteed to be correct.

PRIVACY

Users should exercise caution when storing any confidential information in electronic format, because the privacy of such information cannot be guaranteed. User(s) must be aware that any personal files, including e-mail, maintained on University computing resources are University property and are subject to University storage, retrieval, and review. Individuals using FDU computing resources should have no expectation that any information transmitted through or stored on FDU computing resources, whether the information is contained on a computer hard drive, computer disks, University or third party server or in any other manner, will be private. By using FDU computing resources, the user consents to the University’s (and its designees’, both internal and external) access to their electronic files, documents, and materials stored, transmitted, or otherwise accessible on those resources.

Examples of where the University might access a user’s electronic files include system backups, which access all files in a user’s account; software upgrades which may require editing startup files in a user’s account; diagnostic and trouble-shooting activities, which may, for example, require viewing the address headers of e-mail messages to determine the cause of problems; keystroke monitoring of sessions to determine inappropriate use of the computing facilities; searches in connection with a litigation, threatened litigation, governmental proceeding or investigation; investigation of a possible data breach; investigation of possible breach of University policy, rules, handbooks, or protocols; and other measures to safeguard the University’s systems and compliance with laws. These examples are not intended to limit the University’s right to access a user’s electronic files under circumstances deemed appropriate by the University. In such situation(s), University computer resources in the possession of a user, or otherwise assigned to an individual, may be accessed, reviewed, duplicated, stored, and forwarded by appropriate personnel without the user’s permission or knowledge.

Without limitation, because employees are granted access to and use of FDU computing resources to conduct University business, the University reserves the right to access electronic mail messages left on or transmitted through the University’s computing resources. Employees should not assume that such messages are private and confidential or that the University or its designated representatives will not have a need to access and review this information.

The Family Education Rights and Privacy Act (FERPA) binds all users who have access to student data and this policy is subject to FERPA requirements. In general, FERPA gives students more control over their educational records, and it prohibits educational institutions from disclosing “personally identifiable information in education records” without the written consent of the student (subject to specified exceptions). To find out specifically what information you may or may not give out and to whom, contact the office of the Vice President for Student Affairs.

POLICY VIOLATIONS

Policy violations should be reported immediately to any one of the individuals listed in Appendix 1.

Violations of this policy will be addressed as described in the Student, Faculty and/or Employee Handbooks, any relevant contracts, and, if applicable, State and Federal law or regulations. University students and employees who violate this Policy will be met with appropriate disciplinary action, up to and including dismissal, expulsion, or termination from the University. Third parties who violate this Policy may have their relationship with the University terminated and their access to campus restricted. In addition, a user’s system privileges can be suspended for a specified time period or revoked and/or a monetary fine may be imposed on those in violation to reimburse the University for the staff time and other costs of investigating and rectifying the violation.

The University reserves the right to suspend computing resource privileges while investigating a complaint or troubleshooting a system or network problem.

This policy is subject to revision. Comments and suggestions are welcome and should be sent to Stuart Alper, Associate Vice President of Systems and Networking, mailstop T-BH1-01, or stuper@fdu.edu.

It is the user’s responsibility to remain informed about the contents of this document.

CONTACTS

Stuart Alper
Associate Vice President of Systems and Networking
Mailstop T-BH1-01
(201)-692-2414
stuper@fdu.edu

Saul Kleinman
Associate Vice President of Management Information Systems
Mailstop T-BH2-03
(201)-692-2065
saul@fdu.edu

Acceptable Use Policy for Computer Usage.pdf Download

The easiest way to access your FDU email account on your mobile device is to install the Outlook app from either the App Store (Apple) or the Play Store (Android). We support and advise using this method due to the program’s robustness and integration of all Office365 features. Follow the steps below to install and set up the Outlook app on your phone.

1. Use the links below to install the Outlook app onto your mobile device.

2. Launch the app and press on “Add Account” if on an Android device. It will then prompt you to input your FDU email address. On iOS, the app will launch and immediately ask you for your FDU email address. Once filled out press “Continue” on Android. On iOS press “Add Account”

3. You will be routed to the FDU Single Sign On Page, from here input your FDU email address and password and press “Sign In”

4. For security purposes, all applications which use FDU’s Single Sign On (NetID) require Duo two-factor authentication. After inputting your FDU NetID login information, Duo requires you to complete a method of second-factor authentication

5. Your FDU email account has now been added to your device successfully. Ensure the email account is listed on your Outlook application.

These instructions demonstrate adding an FDU email account to an Apple mobile device’s native Apple “Mail” app. Unfortunately, adding an FDU email account on an Android OS mobile device’s native “Mail” app is currently unsupported by FDU IT support. Information regarding adding an FDU email account to an Android OS mobile device via the Outlook App can be found below for Android OS mobile device users.

1. Go to the “Settings” app

2. Tap “Mail”

3. Tap “Accounts”

4. Tap “Add Account” and then select or tap “Microsoft Exchange”

5. Enter your FDU email address and a description of your email account in the corresponding text boxes. Please note that the default description name for the account will be ‘Exchange’ if left unchanged. Tap “Next” to continue

6. Tap “Sign In”

7. Enter your FDU email address and password. Tap “Sign In” to continue

8. For security purposes, all applications which use FDU’s Single Sign-On require Duo Two-Factor Authentication (2FA). After entering your FDU NetID login credentials, Duo requires you to complete a method of second-factor authentication

9. Choose the FDU NetID account information you want to synchronize or access on your iOS mobile device by toggling the choices on/off. Tap “Save” to continue

10. Your FDU email account has successfully been added to your iOS mobile device

Due to the multiple Android OS mobile device manufacturers (Samsung, Google, or LG) each having their own native ‘Mail’ app, email setup and features differ depending on the manufacturer of the Android OS devices. For this reason, it is best practice to use the Microsoft ‘Outlook’ app found in the Google Play Store. Follow the instructions below to set up Outlook on Android OS.

Revision Date: New Policy
Effective Date: 11/1/2023

Section A – University Systems and Applications

I. Purpose

The purpose of this policy is to establish information security standards for individuals receiving credentials to Fairleigh Dickinson University (“FDU” or “University”) resources and how those resources are accessed.

II. Scope and Applicability

This policy applies to all university system resources. All Users are responsible for adhering to this policy.

III. Definitions

Capitalized terms shall have the meaning ascribed to them herein and shall have the same meaning when used in the singular or plural form or any appropriate tense.

1. Account: An established relationship between a User and a computer, network, or Information System which is assigned a credential such as a username and password.
   
2. System Administrative Account: An Account with elevated privileges intended to be used only when performing management tasks, such as installing updates and application software, managing user accounts, and modifying operating system and application settings.
   
3. Entitled Account: A user who has met the minimum requirement to be granted authorization to access electronic Fairleigh Dickinson University Resources.
   
4. Authorized User: A User who has been granted authorization to access electronic Fairleigh Dickinson University Resources and is current and active in their privileges.
   
5. Contractor or Vendor: A person or a company that undertakes a contract to provide materials or labor to perform a service.
   
6. Employee: University staff faculty and adjunct, including nonexempt, exempt, and overseas staff and collegiate faculty.
   
7. Multi-Factor Authentication (MFA): Authentication using two or more different factors to achieve authentication. Factors include something you know (e.g., PIN, password); something you have (e.g., cryptographic identification device, token); or something you are (e.g., biometric).
   
8. Privileged Account: An Account that is authorized to perform security-relevant functions that an ordinary Account is not authorized to perform.
   
9. Single Sign-On (SSO): An authentication process that allows an Authorized User to access multiple applications with one set of login credentials. SSO is a common procedure in enterprises, where a client accesses multiple resources connected to a local area network (LAN).
   
10. User: A member of the University community, including but not limited to Staff and Faculty, and other individuals performing services on behalf of University, including Contractors, volunteers and other individuals who may have a need to access, use or control University Data.

IV. Authentication

1. Any service, application or Information System, whether on-premise or in the cloud, that contains WISP protected information, especially PI or PHI; OR is accessed by a large group of employees (20 or more), must use Single Sign-on authentication.
   
   • If the service or application is being provisioned by a business unit, the unit must engage University Systems to work with the provider to enable SSO.
     
   • If SSO is not supported by the service or application, it will not be approved for use by the university.
     
   • See Section V for exceptions.
     
2. Multi-factor authentication (MFA) must be used to access University resources.
   
3. Passwords must be constructed in accordance with the minimum requirements as listed below:
   
   • Authorized User Account passwords must meet a minimum length of 8 characters.
     
   • Administrative and Privileged Account passwords must meet a minimum of 10 characters.
     
   • Passwords must contain a mix of alphanumeric characters. Passwords must not consist of all digits, all special characters, or all alphabetic characters.
     
   • Automated controls must ensure that passwords are changed at 90-day intervals for both general users and administrative-level accounts.
     
   • NetIDs associated with a password must be disabled for a period of time after 10 consecutive failed login attempts. A minimum of 30 minutes is required for the reset period.
     
   • Passwords must not be the same as the NetID.
     
   • Passwords must not be displayed on screens.
     
   • Users must not share passwords.
     
   • Initial passwords and password resets must be issued pre-expired forcing the user to change the password upon first use.
     
   • Password reuse must be limited by not allowing the last 10 passwords to be reused. In addition, the password must be at least 2 days old in order to be voluntarily changed.
     
   • Access will be disabled 90 days past the date that a password expired if not changed.
     
   • Access will be disabled after 30 days of creation if NetID is not claimed.
     
   • Expired passwords must be changed before any other system activity is allowed.
     
4. Server Password Protocol
   
   • If, at any time, a member of the Community is granted permission to install a server, and access to that server is restricted via Login, and if that process is granted SSO exception through section VII., that system can not hold passwords in clear text. That system must use an approved irreversible cryptographic transform to protect its users’ passwords.

VI. Enforcement

• This policy will be enforced by technical controls wherever feasible; otherwise, this policy will be enforced by OIRT under the direction of the CIO. All members of FDU’s faculty and staff have a responsibility to promptly report any known instances of noncompliance to AVP of University Systems and Networking or the Director of Systems.
  
• Failure to comply with this policy can result in disciplinary action. Any such discipline shall be in accordance with processes and procedures of Human Resources and subject to any protections afforded under the University’s agreement with “Office & Professional Employees International Union”, the “Faculty Handbook”, and similar documents. Third parties who violate this Policy may have their relationship with the University terminated and their access to campus restricted.

VII. Exceptions

• Exceptions to this policy should be submitted to the AVP, USAN for review. Approval of the Chief Information Officer (CIO) or Data Security Incident Response Team (DSIRT) may be required.

Authorization, Authentication and Access Management Policy Download

FDU’s Acceptable Use Policy prohibits running software that accepts incoming connections from other computers. Programs such as BitTorrent or other P2P file sharing hosting program all contain server components that allow others to connect to your computer and retrieve files off of your system. In addition to the legal implications of sharing copyrighted materials, file sharing software creates a security concern. Improper use of these programs could result in the compromise of your private files and may leave your system open to attacks from other computers.

To view FDU’s stance on this issue in its entirety, please view the document below.

NJ Campuses

Dial the University Switchboard

Florham Campus (973)-443-8500
Metropolitan Campus (201)-692-2000

Dial the Campus Voicemail System

Florham Campus (973)-443-8100
Metropolitan Campus (201)-692-7600

Dial 411, you will hear a recorded message regarding campus closures.

Vancouver Campuses

An email message will be issued regarding campus closures.

This article offers a detailed, step-by-step guide, on how to change your NETID password directly from your Mac using the Jamf Connect and how to synchronize this updated NETID password with your Mac’s user account password.

Changing and Syncing your NET ID Password on your Mac

1. Click on the “FDU shield icon” located in the top right of your screen’s menu bar

2. Select “Change Password at FDU Identity“

3. Sign in to the “FDU Identity Portal” that opens up

4. Scroll to “Change My Password” section and enter your old password and new password in the appropriate fields. Then click the “Change My Password” button

5. You will see the password successfully changed in the red bar when successful. Click “Done“

6. Enter your “FDU NetID” and “Password” in the corresponding fields. Click “Sign In”

7. Enter your old password in the “Local Password” prompt and click “Sync” to synchronize the new password with your Mac’s login password

Synchronizing NETID Password with your Mac Password

If you changed your NETID password outside of your FDU Mac, you will be prompted automatically to sync your password to your Mac’s password the next time you are connected to the internet. You will first need to log in to the machine using your old password and then proceed with the synchronization following the steps below.

1. The following dialog box will appear once you are connected to the internet automatically. Enter your “FDU NetID” and “Password” and click “Sign In”

2. Enter your old password in the “Local Password” prompt and click the “Sync” button to synchronize the new password with your Mac’s login password

Welcome to Fairleigh Dickinson University. As a new campus community member, one of your priorities will be gaining access to FDU NetID. With an FDU NetID, you can access various IT resources, including Microsoft 365. Depending on your role within the University, you will either be creating an account or claiming an account that has already been created for you. Please follow the process below which applies to you.

New Student through Welcome Email (US Students)

If you are a new student of our New Jersey campuses and you have received a Welcome email from fdu-it@fdu.edu, please visit the link below:

New Student

If you are a new student at FDU Vancouver or if you are a New Jersey-based student who has not received a Welcome Email, please visit the link below:

New Faculty, Staff Member Temporary Employee, or On-Campus Contractor

If you are a new Faculty, adjunct Faculty, Staff member, temporary employee, or contractor who works on campus and requires a NetID, please visit the link below:

All Others

If you are entitled to an FDU NetID account and either do not fall under any of the categories above or attempted to claim their NetID and received a message that your NetID has not been created, please visit the link below:

The FDU computer labs provide a safe and welcoming study space for our users. The computer labs provide access to technological resources such as: current specialty software applications for a variety of majors, access to online libraries for research, internet access, and print services. Our labs are also available to faculty for instruction in both technology-intensive and non-intensive majors. The computer labs are also used as a venue for various workshops and university programs. The lab hours are flexible to meet the needs of both resident students and commuter students. The lab operations also provide on-campus work opportunities for our students to develop their skills and offer customer service and technical support to our campus community.

FDU Computer Labs Provide:

• A conducive learning space that enables students to develop the skills necessary for collaboration and teamwork.
• Hands on experience with current hardware and software applications used for a variety of majors.
• Students access to the same technology resources for the purposes of research, printing, and producing professional work.
• Customer service and on-site technical support from our student staff.
• Access and opportunities for students to develop their computer skills.
• Interactive learning opportunities between faculty and students; theory and application in one setting under the supervision of faculty with the support of student staff.

Fall Semester 2024 Computer Labs Hours

August 26th, 2024 to December 18th, 2024

Computing Services has multiple computer labs in our
New Jersey Campuses for classroom instruction and student use.

Metropolitan Campus

This article is intended for students, staff, and faculty who wish to connect their non-PC, IoT, gaming, or streaming devices to the FDU-Wireless network. Devices that require registration include gaming consoles (such as Xbox, PlayStation, Switch) and streaming devices (like Amazon Fire Stick, Apple TV, and Roku).

Registering a Non-PC Device for use on FDU-Wireless Network

Use the link and directions below to register and manage wireless network access for your non-PC devices.

1. Sign in into FDU MyDevices portal using the link below using your FDU NetID. Make sure to check “I agree to the terms and conditions” button before clicking “Sign On“

FDU MyDevices Portal

2. Select “Add” to begin registering a device

3. Enter your device type and your device’s MAC Address into the corresponding text boxes. An optional description may be entered for your device as well. Your device’s MAC Address must be entered to register the device and continue. Refer to your devices manufacture for instructions on how to obtain the devices MAC Address. When finished, select “Submit“

Your device should now be listed on MyDevices Portal and allowed to connect to the FDU-Wireless network. It may be necessary to select the FDU-Wireless network on your device or restart your device before successfully connecting to the wireless network

FDU-Secure uses current encryption standards to connect to the FDU network via secure wireless traffic. As a result, FDU-Secure is the preferred method of accessing the on-campus Wireless network if you are Faculty, Student, or Staff member. To connect to the FDU-Secure Wireless Network, you will need an FDU NETID (username@fdu.edu or username@student.fdu.edu).

Below are the necessary steps to connect to the FDU-Secure Wireless Network, specified for various device types:

Windows

1. Select the “Internet Symbol” located at the right-hand side of the “task bar”

2. Select “FDU-Secure” from the pop-up menu

3. Enter “FDU Net ID and Password” and press “OK”

4. When prompted with “Continue connecting?” press “Connect”

close

macOS

1. Select the “Wi-Fi Symbol” located at the right-hand side of the “menu bar”

2. Select “FDU-Secure” from the drop-down menu

3. Enter “FDU Net ID and Password” and press “OK”

4. When prompted with “Verify Certificate” press “Continue”

close

iOS

1. Select the “Wi-Fi” tab located in the “Settings” app

2. Select “FDU-Secure” from the list of available networks

3. Enter “FDU Net ID and Password” and press “Join”

4. When prompted with “Certificate” press “Trust”

close

Android

1. Select the “Connections” tab located in the “Settings” app

2. Press “Wi-Fi”

3. Select “FDU-Secure” from the list of available networks

4. Enter “FDU Net ID and Password”

5. Press “CA certificate” then press “Use System Certificates” drop the drop down menu

6. Input “fdu.edu” in the domain field and press “Connect”

close

The following guides provide an overview of connecting to Fairleigh Dickinson University’s wireless network. Whether you’re a guest, staff, or student, using FDU-owned or personal devices, these articles provide essential steps for secure and efficient connectivity across various equipment, including non-PC and mobile devices.

Connect to FDU-Secure Wi-Fi

Follow these steps to connect to the FDU-Secure wireless network, which adheres to the latest encryption standards.

Connecting to FDU-Secure Wi-Fi

Fairleigh Dickinson University vigorously enforces United States copyright law. When utilizing the FDU Local Area Network or FDU provided Internet Access, you are required to adhere to all existing US copyright laws.

To view the full statement of law, please visit:

Failure to comply with this document can result in FDU disciplinary action as well as civil and criminal penalties.

Whether you’re working at home or the office, OneDrive makes it easy to create new documents and share your files. You can even collaborate with others on a document.

In the following external article, you’ll learn how to create documents and folders. It will go over how to share your files with different groups of people, as well as the various collaboration tools available in Office 365.

Effective Date: April 1, 2025

Generative Artificial Intelligence (GenAI) is a technology capable of generating new text, images, video, and other data by analyzing and modeling existing datasets. This policy ensures that all members of the FDU Community understand that entering information into publicly available GenAI applications may contribute that data to the application’s training models, potentially making it accessible beyond the university and exposing confidential information.

Additionally, this policy defines the responsible use and data security requirements for GenAI by University faculty, staff, and students. These requirements supplement existing data security policies established by OIRT. Accordingly, diligence must be maintained to protect the confidentiality, integrity, and availability of Administrative Data and Education Records that may be accessed, processed, or generated through GenAI applications.

• Confidential, Restricted, or Official Use Only Information must not be entered into any publicly available or commercial GenAI application unless an approved agreement is in place with the Chief Information Security Officer (CISO) or the Chief Information Officer (CIO). This agreement must include appropriate data security requirements in compliance with university policies.
• WISP protect information shall not be entered into any private GenAI application without prior approval from the Chief Information Security Officer (CISO) or the Chief Information Officer (CIO). Additionally, if the application is not owned and administered by Fairleigh Dickinson University, an approved use agreement must be executed with the application provider and must include appropriate data security requirements in compliance with university policies.
• Each GenAI application handling Confidential, Restricted, or Official Use Only Information must have an Acceptable Use Policy (AUP) defining its terms of use, data collection policies, and user responsibilities. Faculty may include the AUP in course syllabi if GenAI is permitted for use in the course.
• Output from a GenAI application must be reviewed by the submitter of the request for confidentiality, integrity, accuracy, fairness, regulatory compliance, and academic attribution with unintended bias before publication or ingestion into another University system in accordance with current FDU Information Security policies located on IT.FDU.EDU.
• Confidential, Restricted, or Official Use Only Information must not be retained within GenAI systems after processing, particularly in products and services not hosted by FDU. If the GenAI system allows data deletion, the data must be securely removed once processing is complete unless retention is legally or regulatory required. If deletion is not feasible due to system limitations, alternative measures must be implemented to ensure data confidentiality, such as anonymization or eliminating sensitive data before inputting it into the system.
• A disclaimer must clearly indicate when GenAI is used to generate data or influence decision-making. This ensures transparency regarding the nature and origin of the information provided.
• In the event of a suspected or confirmed data security incident involving a GenAI system, users must immediately report the incident to the Data Security Incident Response Team (DSIRT) by contacting the Fairleigh Dickinson University Technical Assistance Center (UTAC) at (973)-443-8822. The UTAC is available 24×7.

Appendix I

Key AI Definitions

• Submitter—End user (student, faculty member, staff) inputting a query or prompt into an AI tool or product
• Generate— the process of creating new content such as text, images, audio, video, or other forms of data based on patterns and information learned from existing datasets
• Generator–A system, tool, or mechanism that creates new content
• Ingestion— the process of inputting, integrating, and processing data into a system

Appendix II

DATA SECURITY INCIDENT RESPONSE TEAM (ROLES AND RESPONSIBILITIES)

The Data Security Incident Response Team membership includes the Chief Operating Officer, the Chief Information Officer, the Chief Information Security Officer, the Chief Academic Officer, the University General Counsel and the University Risk Manager. Each member of the Data Security Incident Response Team (DSIRT) has responsibilities related to the security of all the organization’s sensitive information. The DSIRT members listed below have specific responsibilities regarding the reporting and handling of data security incidents. Note that one person may serve in multiple roles.

Senior Vice President and Chief Financial Officer: Frank Barra
Office: 201-692-2237; Email: fbarra@fdu.edu

Chief Information Officer (CIO): Neal Sturm
Office: 201-692-8689; Email: sturm@fdu.edu

Chief Information Security Officer (CISO): Kimberley Dawn Dunkerley
Office: 201-692-7672; Email: ddunkerley@fdu.edu

Privacy Officer: Kimberley Dawn Dunkerley
Office: 201-692-7672; Email: ddunkerley@fdu.edu

Senior Vice President and University Provost: Benjamin Rifkin
Office: 201-692-7093; Email: brifkin@fdu.edu

Office of the General Counsel: Steve Nelson
Office: 201-692-2466; Email: snelson@fdu.edu

University Risk Manager: Gail Lemaire
Office: 201-692-7083; Email: lemaire@fdu.edu

Vancouver Campus Executive: Wilfred Zebre
Office: 604-648-4462; Email: wilfred_zerbe@fdu.edu

Associate Vice President for MIS: Saul Kleinman
Office: 201-692-2065; Email: saul@fdu.edu

Data Security Policy on GenAI.pdf Download

This guide is designed to assist you in mastering both the classic and updated versions of the DUO Device Management Portal. It simplifies the process of modifying existing devices and integrating new ones into your multi-factor authentication setup.

Legacy DUO Device Management Portal

1. In a Desktop or Laptop browser visit the “DUO Management Portal“. You will be prompted to authenticate through SSO and complete the Multi-factor Authentication process

DUO Management Portal

2. After authenticating you’ll see the DUO Management Portal. This is where you can enroll new devices, reactivate, edit, or delete your existing devices

If you authenticate with more than one device, you can specify which you would like to be the default.

1. Click the “Default Device” drop-down menu and pick your default device for authentication. Click “Save” if you’re done making changes

2. You can choose which authentication method you prefer to use when logging in by clicking on the “When I log in” drop-down menu
   • Ask me to choose an authentication method: it will prompt you to select an option every time you log in
   • Automatically send this device a DUO Push: it will automatically send a DUO Push to your default device

1. Click on “Reactivate DUO Mobile” if you need to get DUO Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number.

2. After answering some questions about your device, you’ll receive a new QR code to scan with your phone, which will complete the DUO Mobile activation process

1. Click on “Change Device Name” to open up an interface to change the display name of your phone

2. Type in the new name and click “Save“

1. Click the “trash” icon button to delete a device

2. Confirm that you want to remove the device by clicking on “Remove“. The device will be deleted. It will no longer be able to approve DUO authentication requests.

To add a new authentication device, click “Add another device” link on the right side of the DUO Prompt. You’ll be taken to the new device enrollment prompt

You can use the DUO Quick Start Guide for instructions on how to enroll a new device

Updated DUO Device Management Portal

You can add additional verification methods, manage your existing devices, or reactivate DUO Mobile for DUO Push from the DUO Universal Prompt.

1. When logging in to an application with the Universal Prompt Click the “Other Options” link on the authentication page to view your list of available methods

2. Click on “Manage devices” at the end of the list to enter the device management portal

3. You will be prompted to verify your identity by completing the DUO Multifactor Authentication process. Select your preferred authentication method from the listed options to continue

• After approving a DUO authentication request you can see the Device Management Portal with all your registered devices.

To add a new method of verifying your identity in DUO, click “Add a device” and follow the enrollment process described in the DUO Quick Start Guide, starting on Step 3.

The difference between adding a new device from the Device Management Portal and during first-time enrollment is that when you have finished enrolling the new device you return to the Device Management Portal to view all your registered devices, including the new one, instead of continuing to log into an application.

1. Click the “Edit” button on the device you would like to rename or remove to view the drop down menu
   • Then click either “Rename” or “Delete“

2. When renaming a device, type the new name for your device, then click on “Rename” to save your changes

3. When Deleting a device, confirm your selection to delete

If you have replaced the phone you activated for DUO Push, you can reactivate DUO Push if you have the same phone number.

1. Click on “I have a new phone” for the device you want to reactivate

2. Click “Get Started” to continue

3. Click on “Send me a passcode” or “Call my phone” then proceed to follow the instructions prompted to complete the reactivation process

1. Let the DUO Push authentication time out

2. Click on the “I got a new phone” link shown in the Universal Prompt

• If you still use the same phone number as you did when you first set up the phone to use DUO Push, then click or tap the “Text me a link” button

• When the text message with the link arrives on your phone, tap it to automatically reactivate DUO Mobile on your phone to use DUO Push again. If you don’t have DUO Mobile installed be sure to install it before you try to open the activation link in the text message.

• If you are using a different phone number than the one you first set up, then press on “I got a new number“

3. Press “Continue” to proceed to the DUO Device Management Portal, where you can complete the steps to “Adding a New Device“ and set up DUO Push on the new phone

Two-factor Authentication

Two-factor authentication also referred to as multi-factor authentication, provides an additional layer of security when logging in to a website. Two-factor authentication is becoming the standard in cybersecurity. Google, Apple, and other services all have their two-factor authentication methods. In short, passwords are no longer sufficient in protecting our sensitive data; we’ve got to add another layer of security to our accounts.

FAQ’s for DUO Authentication

DUO two-factor authentication adds a second layer of security to your FDU NetID. It requires two factors to verify identity. These factors include something you know – your FDU NetID and password, and something you have – a phone or passcode, to authenticate and gain access to your account on FDU services. Passwords alone no longer provide adequate protection against cyber hacking. DUO is required for all current FDU students. Please follow the steps below.

Install DUO Mobile App

The DUO app is available for Android, iOS and iPadOS. Use the links below to install DUO on your mobile device.

DUO Mobile App Setup

1. In a Desktop or Laptop browser visit the DUO Management Portal to begin the activation process by enrolling your device.  Activation requires scanning a QR code with the DUO app’s built-in scanner

DUO Management Portal

2. Duo prompts you to enroll the first time you visit the DUO Management Portal using a browser or a client application that shows the interactive DUO web-based prompt

Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of DUO’s authentication devices (for example, Security Keys won’t work with Internet Explorer). For the widest compatibility with DUO’s authentication methods, we recommend recent versions of Chrome and Firefox.

3. Click “Start setup” to begin enrolling your device

4. Select the type of device you’d like to enroll and click “Continue“. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets

5. Select your country from the drop-down list and type your phone number. Use the number of your smartphone or cell phone that you installed the DUO Mobile Security App on in the Step 1

6. Double-check that you entered it correctly, check the box, and click “Continue“

7. Choose your device’s operating system and click “Continue“.

8. Click “I have DUO Mobile installed”

• If you have not completed installing the DUO Mobile App in Step 1 please complete now by following the platform-specific instructions on the screen. After installing the app return to the enrollment window

9. Activating the app links it to your account so you can use it for authentication

10. On iPhone, Android, and Windows Phone activate DUO Mobile by scanning the barcode with the app’s built-in barcode scanner. Follow the platform specific instructions for your device:

11. The “Continue” button is clickable after you scan the barcode successfully

• Can’t scan the barcode? Click “Or, have an activation link emailed to you instead” and follow the instructions

12. Once activated click “Continue” to complete registration

1. You can use Device Options to give your phone a more descriptive name, or you can click “Add another device” to start the enrollment process again and add a second phone or another authenticator

• If this is the device you’ll use most often with DUO then you may want to enable automatic push requests by changing the “When I log in:” option and changing the setting from “Ask me to choose an authentication method” to “Automatically send this device a DUO Push” and click “Save“. With one of the automatic options enabled DUO automatically sends an authentication request via push notification to the DUO Mobile app on your smartphone.

2. Your device is ready to approve DUO push authentication requests. Click “Send me a Push” to give it a try. All you need to do is tap “Approve” on the DUO login request received at your phone

With DUO activated on your account, and with your device enrolled, you are ready to use DUO. When logging in, you will have two authentication options. Review the options below to determine what works best for you.

There are two ways you can use DUO:

Push Notification

Once the DUO mobile app is installed, you can select to receive a DUO notification on your smartphone. Open the notification, and you’ll see a green checkmark, and a red X. Simply tap the “Green Checkmark” to gain access.

Passcodes

You can use the DUO mobile app to generate passcodes. This option does not require wifi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your DUO mobile app, tap the FDU logo and it will reveal a passcode. During login, choose the enter a passcode option, enter the code and you’re in.

If you do not have your device with you, don’t worry. You can contact the Fairleigh Dickinson University Technical Assistance Center (UTAC) for a temporary passcode. These passcodes can be entered in the DUO prompt on your computer.

To change settings or enroll another device, visit DUO Management Portal or any DUO-supported application. When you get to the DUO prompt, click the “Settings” button and choose to add a new device or access your settings.

DUO Management Portal

For commonly asked questions on using DUO, please visit the link below:

The “remember me” option is displayed by Duo when you sign in with FDU NetID on the web. After providing your second factor for authentication, Duo will present you with a prompt asking if you would like to have this device remembered for future logins. Selecting “Yes, this is my device” sets the “remember me” status for Duo.

Use the “remember me” option to reduce how often you have to sign in with two-factor authentication (2FA) on the same web browser. It’s safe to use on trusted computers and lasts for 30 days.

Refer to our Duo Quick Start Guide below for instructions on using the “remember me” option within the context of the overall sign-in experience.

What is the “remember me” option?

The “remember me” option is a feature of Duo that tells your browser to remember that you have confirmed your identity using your 2FA device. If you confirm that “Yes, this is my device” when authenticating with Duo, you won’t have to use your 2FA device as often on that browser. For example, if you use it on your computer at work, it reduces how often you have to sign in with 2FA at work; but your laptop at home will still ask you to sign in with 2FA.

Why would I want to use it?

The “remember me” option saves you time and reduces distraction by reducing how often you have to use your 2FA device. If you routinely use the Duo callback method, it also saves the FDU money in telephony costs.

Is “Remember Me” safe? Doesn’t it defeat the purpose of 2FA?

The “remember me” option is safe to use on computers and devices that you can trust to protect your browser. It doesn’t defeat the purpose of 2FA because the convenience it provides is limited to each computer and browser that you choose to use it on. If you or anyone else tries to sign in with your FDU NetID on a different computer or browser, 2FA will be required.

How long does it last?

The “remember me” option lasts 30 days. It saves a secure cookie on your browser to track the time until you need to use your 2FA device again. If your browser clears cookies this will remove “remember me” until you re-select it.

Why is the “remember me” duration 30 days?

30 days is the current “remember me” duration because it is often enough to remind you that 2FA is turned on, but not so often to be annoying. While some institutions use shorter or longer durations, 30 days is a common duration at peer institutions.

How do I clear it on my current browser?

If the “remember me” option is enabled on the browser you’re using right now, clear your cookies for duosecurity.com. To clear it on other browsers, repeat this process on each of them.

How do I reset it on a browser I no longer control?

If you enabled the “remember me” option on a browser you no longer control, Please open a support ticket by clicking Support at the top of the page, or visiting samisupport.fdu.edu.

I’m using the “remember me” option, and I still have to use my 2FA device more often than every 30 days. Why is that?

Some system owners require you to reauthenticate with 2FA every time you access their systems for security, regardless of using the “remember me” option (workday for example). This can increase how often you have to sign in with 2FA. If you find you are regularly asked for 2FA on some sites despite the “remember me” option, but not other websites this is likely the cause. Other contributing factors include how many different computers you use, how many different browsers you use on these computers, whether or not you use the “remember me” option on all of them, how your browsers are configured to use cookies, and how often you clear your browser cookies.

Why do some system owners override the “remember me” option and reauthenticate me every time I sign in?

System owners decide to reauthenticate you based on what institutional and personal data they need to protect, and what threats and risks they need to guard against. Some of them reauthenticate you because they are concerned about unauthorized access from unattended browser sessions, and forcing you to reauthenticate is one way to re-establish that it’s you.

Why isn’t the “remember me” option working for me? Are there things that prevent it from working correctly?

The “remember me” option requires the use of browser cookies, so it may not work as expected in these circumstances:

• You are accessing a site that overrides the “remember me” option
  
• You cleared your browser cookies
  
• You started using a different browser
  
• You started using a different computer or device
  
• You are using a private browsing mode
  
• You disabled the use of browser cookies
  
• Your browser doesn’t allow cookies to be saved
  
• You use a browser extension that blocks cookies

Who will be affected?

This may affect FDU community users using Windows 7, Windows 8.1, Android Devices with Android OS version 9 or lower, and Apple devices with iOS versions that don’t support TLS 1.2.

Check if you are using the supported endpoints by reading the information below:

Windows

Supported Windows operating system (OS) versions will support TLS 1.2 by default. If you are running a supported Windows OS, no action is required.

Unsupported Versions for Windows Operating Systems

Check OS Version

• Open the Windows Search box and type “About your PC” and click on “Open“
• Under Windows Specifications, check which edition and version of Windows your device is running

Enabling TLS 1.2 on your Operating System

If your operating system was manually changed to disable TLS 1.2 for some reason, you can verify or configure your system for TLS 1.2.

Before making any changes, create a backup of the registry:

1. In the Windows Registry Editor, locate and click the “Protocols registry key” or “subkey“
   that needs to be backed up
2. Click “File”, then “Export”
3. In the Export Registry File dialog box, select the filename and location of where to save the backup
4. Click “Save”

After creating a backup of the registry, follow the steps below to enable TLS 1.2 on your system:

1. Click the Start menu, type “regedit” and press the Enter key. The Registry Editor window should be opened.
2. Navigate to follow the registry path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols
3. Check if the subkey of TLS v1.2 is enabled for both the server and the client. Each protocol’s state is controlled by two keys: Enabled and DisabledByDefault
4. Make sure the Enabled value is 1 and the DisabledByDefault value is 0 or missing, the protocol is enabled.
5. If the Enabled value is 1 but the DisabledByDefault value is 1, the protocol is disabled by default – it will not be used unless another host explicitly requests it during negotiation.
6. If the Enabled value is 0, the protocol is disabled
7. Restart the system to ensure the new settings take effect

DUO Mobile

Supported Duo Mobile applications running on supported OS versions will support TLS 1.2+ by default. If you are running a supported Duo Mobile application on a supported OS, no action is required.

• Supported Android OS versions: Android 10.0 and greater
• Supported iOS versions: iOS 14.0 and greater

Web Browsers

Common web browsers like Google Chrome, Microsoft Edge, Mozilla Firefox, Opera, etc. with their latest version are supporting TLS 1.2.

Chrome and Microsoft Edge

1. In the Windows menu search box, type “Internet Options”
2. In the Internet Properties window, on the Advanced tab, scroll down to the Security section
3. Make sure the “User TLS 1.2” checkbox is checked

4. Click “OK” and restart the browser

Mozilla Firefox

1. Open the Mozilla Firefox Browser
2. In the address bar, type “about:config” and press “Enter“
3. In the Search Field type “tls”. Find and double-click the entry for “security.tls. version. min”
4. Make sure the integer value is 3 to force a minimum protocol of TLS 1.2

5. Click “OK” and restart the browser

We understand that upgrading your device is not always an option. In these instances, you can still use Duo Passcodes to perform multi-factor authentication.

1. To use this method, select “Enter a passcode” upon receiving your browser’s Duo security prompt

2. Next, open the Duo app and click “Show”. This will provide a six-digit passcode which you can enter into the browser prompt

3. Enter the six-digit passcode from the DUO app and click “Log in”

Accessing Ellucian COLLEAGUE

COLLEAGUE uses single sign-on protocol for users to login. The login or user ID consists of the first part of the FDU NetID up until the @ sign in the NetID.

For instance, if your NetID webmail address is john.q.public@fdu.edu your COLLEAGUE login ID would be “john.q.public“

The password would be the exact same one that you use with your FDU NetID.

Revised: April 2, 2019
Last Revised: June 1, 2017
Prior Revision: August 1, 2016

I. POLICY STATEMENT

FDU has implemented the FDU Alert system to expand and enhance its emergency notification methods. In the event of an emergency, FDU Alert may be used to provide pertinent information and instructions to FDU students, faculty and staff through voice, text messaging and/or E-mail. FDU Alert uses the a mass notification system that sends emergency messages instantly and simultaneously to registered mobile phones, wireless devices and E-mail addresses.

Reason For Policy

This policy establishes the proper use and testing of the FDU Alert Emergency Notification System (FDU Alert).

Who Should Read This Policy

Members of the University Community including Students, Faculty, Staff, as well as all other individuals who have been registered to receive FDU Alert emergency notifications.

Website Address For This Policy

The website for this policy as well as other related FDU Alert information can be found at the following URL or by clicking on Web Shortcuts on the top right of the FDU Homepage.

II. DEFINITIONS

These definitions apply to these terms as they are used in this policy.

III. OVERVIEW

Any time that an emergency situation arises, either on campus or in the immediate area of the campus, that in the judgment of an FDU Alert Authorizer poses an ongoing or continuing threat to the campus community, a campus “Timely Warning” will be issued. This warning may be issued through the FDU Alert system by one, all, or a combination of the following delivery methods.

• Voice mail or telephone notification
• E-mail
• Posted on the University website
• Posted notices
• Public address announcements
• Direct contact with individuals

Whenever possible, the FDU Alert Authorizer will consult with the Campus Director of Public Safety, the Campus Executive, or another Authorizer prior to using FDU Alert messaging capabilities.

In an emergency, and upon activation by Authorizers and Senders, FDU Alert will send notifications to registered individuals at one, some, or all of the following registered points of delivery.

• Work Phone
• FDU E-mail
• Cell Phone
• SMS (Text Message)
• Alternate E-mail
• Home Phone
• Parent/Significant Other E-mail
• Parent/Significant Other Phone
• Parent/Significant Other SMS (Text Message)
• Parent/Significant Other Cell Phone

To provide the safest possible environment for students, faculty, staff, and visitors to FDU campuses, the University will strive to provide timely, reliable notifications by all possible means in the event of emergency. Generally, an emergency is any incident that involves the possibility of death, serious injury, or the threat of death or serious injury to people, or to University facilities, materials or property.

Fairleigh Dickinson University uses a variety of methods to provide emergency and safety information, including mass notification systems, web pages, door-to-door assistance from on-site staff and Residence Hall assistants, over-the-air broadcasts, and a consolidated communications system. Collectively, these capabilities are called “FDU-Alert”. (1)

The communication system permits broadcast messages to be sent quickly as voice calls to office, local home, or cell phones, and as text messages to cell phones or University and external E-mail accounts. This system will be used to announce and provide guidance in an emergency or crisis and to communicate relevant critical updates.

If an emergency occurs near but not on an FDU campus, and in other situations in which emergency responders determine and report that no apparent or imminent threat to that campus exists, an advisory may be posted on informational web sites, E-mails, or text messages only. In these cases, you may not receive an emergency notification directly to your phone.

University administration or individual campuses may, as an authorizer deems appropriate, use the communications system for other urgent messages related to administration or operation, such as campus closings due to adverse weather, unusual situations, or utility outages.

(1) More information about these services, as well as current emergency status or preparedness information for FDU, is planned for availability on the University’s emergency preparedness website once established.

IIII. POLICY

Proper Use of FDU Alert

FDU Alert is offered not to replace but to augment existing emergency notification methods, which include: University-wide broadcast E-mails, online updates via web and coordinated use of public media outlets, fire alarms, public address systems, and signs.

Any time that a serious situation arises either on campus or in the immediate area of the campus that in the judgment of the campus Director of Public Safety, and whenever possible, in consultation with the Campus Executive poses an ongoing or continuing threat to the campus community, a campus “Timely Warning” will be issued. This warning may be issued through the FDU Alert system, voice mail or telephone notification, E-mail, posted on the University website, posted notices, public address announcements, and direct contact with individuals.

If, in the opinion of the local law enforcement authority, a message would hinder the police response or investigation and the local law enforcement authority has requested that we not send out a message, no message may be sent without the specific authorization of the President, University Provost, Sr. V.P. for Finance & Administration, or FDU legal counsel.

Limited Use of FDU Alert

Although the use of other emergency notification method(s) will be determined on a case-by-case basis, FDU Alert should only be used in the following situations:

(1) an imminent threat of physical danger to the campus community;

(2) a campus closure; and

(3) certain Campus Crime Alerts as determined by Public Safety;

(4) off-campus events that could impact health, safety, life or access to a campus.

The above situations can include but are not limited to ongoing criminal incidents, fires, chemical leaks, pandemics, campus-wide utility failures (such as gas, electrical, or water), and extreme weather conditions that result in a campus closure (e.g. snow/ice storms) or pose an imminent threat of physical danger to the campus community (e.g. tornado within close proximity to campus).

FDU Alert Authorizers

Only the people in the following positions have the authority to activate the FDU Alert emergency message system and author an appropriate message:

• President of the University
• University Provost & Senior Vice President for Academic Affairs
• Senior Vice President for Finance & Administration
• Campus Executives
• Deputy Campus Executive, Metropolitan Campus
• Associate Vice President for Communications
• Executive Director of Communications and News
• Director of Public Safety, Florham Campus
• Assistant Director, Public Safety, Florham Campus
• Director of Public Safety, Metropolitan Campus
• Campus Investigator, Public Safety, Metropolitan Campus
• Campus Executive, Vancouver Campus
• Business Manager, Vancouver Campus

FDU Alert Authorizers (“Authorizers”) have the authority to activate the system without consulting other Authorizers; however, when circumstances permit, an Authorizer should consult with at least one other Authorizer before sending a message.

FDU Alert Authorizer Responsibilities

Responsibility of Creating FDU Alert Messages

Authorizers have the responsibility to write and disseminate the appropriate message to be sent by Sender. For consistency, simplicity, and to minimize confusion, whenever possible, the Authorizer should base the message on one of the sample alert messages included in the Standard Operating Procedures manual.

This responsibility carries forward to writing and disseminating subsequent messages that must be sent to keep the recipients apprised of the status of the emergency event through to the conclusion of the emergency event with the transmission of an “All Clear-Resume Normal Schedule” message.

In the event more than thirty (30) minutes has passed while an emergency event is in progress, and there is no new information to communicate, the Authorizer should write a message(s) stating that the status of the emergency event remains the same, e.g., “Investigation continues, will communicate updates as new information becomes available.”

Messages should be written to support text to speech. Minimum or preferably no use of abbreviations and acronyms should be used. All messages must include an appropriate lead-in, for example, “!!FDU Florham Emergency Alert!!,” which includes where appropriate, the campus affected. Examples of these lead-in statements are included with the sample messages in the FDU Alert Confidential Operations Manual.

Responsibility of Authorizer to Prepare Additional Information

Alert Notifications and Updates Published via the FDU Website

Text Messaging (SMS) capability has a message character limit that precludes long and detailed messages. Detailed messages and updates regarding the FDU Alert can be made available on the University Website. Should it be necessary or appropriate to post additional information on the FDU website, it is the responsibility of the Authorizer to work with the Associate Vice President for Communications & Marketing or designee, to prepare and post the information on the University website in a timely manner. As this information will have wide and general exposure, it is critical to ensure that the information is current, correct, adequate, and consistent with the University messaging strategy.

It is the responsibility of the Authorizer, or designee as assigned by the Authorizer and the Associate Vice President for Communications & Marketing or designee, to keep vigil over the messaging to ensure accuracy and timeliness and message removal upon event termination.

FDU Alert Voicemail Box (Answer Only Voicemail Box)

Two FDU Alert Voicemail Boxes (one for each primary New Jersey campus) are available in order to provide the community with detailed information via a pre-recorded announcement regarding the FDU Alert. Should it be necessary or appropriate to post an additional information announcement on the FDU Alert Voicemail Box, it is the responsibility of the Authorizer to work with the Associate Vice President for Communications & Marketing or designee, to prepare, record, and post the announcement in the FDU Alert Voicemail Box in a timely manner. Because this information will have wide and general exposure, it is critical to ensure that the information is current, correct, adequate, and consistent with the University messaging strategy.

Requests for information or updates regarding the FDU Alert should be directed to the affected campus FDU Alert Voicemail Box.

• Metropolitan Campus: 201-692-7000
• Florham Campus: 973-443-8000

No voice mails can be left on the FDU Alert Voicemail Box. It is answer only.

The default message in the FDU Alert Voicemail Boxes will be “All University Operations Are Normal”

General telephone inquiries to the switchboard regarding the FDU Alert should be transferred to the appropriate FDU Alert Voicemail Box. Caller expectations can be managed by using phraseology such as “The latest and most current information regarding the FDU Alert is available on the FDU Alert Voicemail Box. Please hold while I connect you to this important informational announcement” in advance of the transfer.

It is the responsibility of the Authorizer, or designee as assigned by the Authorizer and the Associate Vice President for Communications & Marketing, to keep vigil over the messaging to ensure accuracy and timeliness and message removal upon event termination.

FDU Alert Spokesperson to Other Inquiries

FDU Alerts will stimulate telephone inquiries to the switchboard, Residence Life, Public Safety, Enrollment Services & other key offices. Callers should be directed to the University mailbox for announcements and updates. In the unusual event where it is determined to be necessary to have a Spokesperson available for call handling, callers will be directed to a special hotline with ultra-call forwarding setup to transfer to the FDU Alert Spokesperson.

The FDU Alert Spokesperson is an individual identified by the FDU emergency response teams to respond to inquiries by students, faculty, staff, parents, and others about an FDU Alert. Inquiries will be forwarded via the special call forwarding alert hotline.

The following are attributes for The FDU Alert Spokesperson:

• Must provide contact information (and back up) to the switchboard and emergency management teams
• Must be available to take calls continuously throughout the emergency (2)
• Must be aware of the event and current activities and commentable actions
• Must be media aware
• Must have the power to speak to the event with autonomy and authority

Emergency Event Status Reports on the FDU Website

The FDU Website Homepage provides an FDU Alert Icon under Web Shortcuts that links to a dedicated webpage containing information on the current status of the University’s operations. As referenced above in Section 4.3.1.3, in the event there is an emergency, the Authorizer will work with the Associate Vice President for Communications and Marketing or designee to prepare and post a message providing current information concerning the emergency event and the status of the University’s operations, which will be posted on the operations status page.

FDU Alert Senders

FDU Alert Senders (“Senders”), upon the request of Authorizer(s), have the authority to activate the system, enter messages under the direction of the FDU Alert Authorizer(s), and initiate the send message process. All FDU Alert Senders are provided with appropriate access to the secured FDU Alert emergency notification system and necessary training.

Sender names and contact information are included in the FDU Alert Operations Manual.

FDU Alert Sender Responsibilities

Senders are required to respond to Authorizer requests to facilitate the timely activation of the FDU Alert System. Senders acknowledge that time may be of the essence and will fulfill the request or immediately notify another Sender to fulfill the request. The transfer of such transfer of control requires Authorizer and/or emergency response team acknowledgment.

FDU Alert Senders will advise the FDU Alert Authorizer(s) when the message send process has been initiated and the sender can confirm delivery of such messaging.

(2) A special phone number with Remote Call Forwarding will be utilized for this purpose.

Message Content

Any message sent using FDU Alert should be as brief as possible and should, if appropriate, typically contain the following information:

• The reason for the message;
• Any response required;
• Location (campus) of event;
• The duration of the emergency and any relevant dates and times;
• Methods to obtain further information; and

When circumstances permit, before sending a message, Authorized Senders should consult with the relevant University administrator(s) regarding message content.

Because text messages may have a single message size limitation depending on the recipient’s device, they should be limited to 160 characters. While brevity and abbreviations will reduce a message size, care must be taken to ensure that all messages are brief, concise, accurate, and understandable. Sample messages are included in the FDU Alert Confidential Operations Manual.

After Message Review

After a message is sent using FDU ALERT, the Authorized Senders and the Campus Emergency Management Team will meet as appropriate to discuss the emergency, the results of the alert, and compliance with the FDU Alert Policy.

FDU Alert System Testing

System Wide Delivery Testing

Once every Fall and Spring semester, a live test of the FDU Alert system will be conducted. During the test, one or more messages will be transmitted to every individual registered in the system using every delivery method for each point of contact (phone, e-mail, SMS, etc.) The FDU Alert message(s) sent during the test will clearly state “THIS IS A TEST,” so that it is clear that there is no actual emergency.

FDU Alert Senders

At least once per calendar month, FDU Alert senders will test the FDU Alert system by sending themselves a test message. The message sent during this test will clearly state “THIS IS A TEST BY AUTHORIZED SENDER,” so that it is clear that there is no actual emergency.

Service Provisioning

Regular Reminders to University Community to Register/Update FDU Alert Individual Database Record

The effectiveness of any alert system depends upon the accuracy of the contact information in its database. All students, faculty, and staff will therefore receive notices/reminders prior to the semester’s scheduled test to review/update their emergency contact information. Emergency contact information can be modified at any time by logging onto Webadvisor.

V. EMERGENCY LEVELS AND INSTITUTIONAL MESSAGING GOVERNANCE

The following are three levels of emergencies and suggested methods of communications and notifications for each. No other use of this FDU Alert System is permitted.

Level 1 Emergency – Informational

Circumstance:

• incident has occurred
• incident is contained and/or well defined
• continuing activity/investigation
• caution conditions exists
• timely follow up communications required

Examples include:

• natural disaster
• aircraft crash, or similar event, near campus
• major structural collapse
• snow closings
• elevator accident
• must know information – (e.g. “Because of bad weather the University will close at…” and “An electrical cable to the SUB has been damaged and electrical power will not be restored until…”)

The “Authorizer” should use the following formats: E-mail/WWW/Text Messaging/Posted Notices/Public Address Announcements. Based on the event and any unusual circumstances, voice messaging may be used at the “Authorizer’s” discretion…

Level 2 Emergency – Life and Safety Alert

Circumstance:

• incident has occurred and/or is continuing
• incident is contained but may be extensive
• cautions exist
• continuing/on-going activity/investigation
• timely follow up communications required

Examples include:

• bomb threat
• contained/small scale explosion/fire
• act of violence on campus
• fire confined to an area
• contained/small hazardous material spill or release
• buildings without electricity, heat or water
• major building flooding

The “Authorizer” should use the following formats: E-mail/WWW/Text Messaging/Posted Notices/Public Address Announcements/Direct Contact with Individuals as necessary. During extended business hours (7 a.m. to 7 p.m.) voice messaging will also be used. The Authorizer will have the discretion to utilize voice messaging after extended business hours if it is deemed appropriate.

Level 3 Emergency – Imminent life or safety alert – Immediate Action Required

Circumstance:

• incident has occurred and/or is continuing
• scope of incident may be undefined
• alert action required
• cautions exist
• continuing/On-going activity/investigation
• time is of the essence follow up communications

Examples include:

• evacuations
• on-going violent campus demonstrations
• intruder alerts
• radiological incident
• contained or uncontained hazmat/hazardous material spill or release
• large explosion/fire
• aircraft crash, or similar event, on campus
• acts of terrorism
• confirmed explosives devices

The “Authorizer” should use all available formats: Voice Message/Voice Mail/E-mail/WWW/Text Messaging/Posted Notices/Public Address Announcements/Direct Contact with Individuals as necessary.

No other use of this FDU Alert System is permitted.

Alert Use Policy Download

Index

Section – About

Part : What is FDU Anywhere?

What is FDU Anywhere?

FDU provides remote access to many software applications typically found in university computer labs. This new Virtual Desktop Infrastructure (VDI) gives users access to a Windows desktop environment along with many General Lab Software, without requiring downloading and installing programs on a user’s personal equipment. The service, called FDU Anywhere, is powered by University Systems and Networking (USAN) and can be found at anywhere.fdu.edu.

FDU Anywhere

Using FDU Anywhere is like walking into one of FDU’s computer labs. Upon logging in with your FDU NetID and password, you will have access to the virtual platform. To find a list of currently available software on FDU Anywhere, use the FDU Software Catalog. A listing of available Free and Open Source software can also be found by visiting the FDU Software Catalog.

The FDU Software Catalog provides an up-to-date catalog of software available to Faculty, Staff, and Students at the university:

Part : System & Network Requirements

System & Network Requirements

System Requirements

FDU Anywhere is a powerful resource with a lightweight footprint. In order to utilize FDU Anywhere, you must have the following:

• Any device with a browser that supports HTML 5 will work. HTML 5 is supported by almost all desktop and mobile browsers including Google Chrome, Apple Safari, Microsoft Edge, and Mozilla Firefox
• An internet connection
• FDU NetID credentials

Network Requirements

For the best experience, while using FDU Anywhere, your network should:

• Have a download speed of at least 5Mb/s or more
• If your download speed falls below 5Mb/s, the connection could become unstable and cause issues with your stream
• Have an upload speed of 5Mb/s or higher
• An upload speed of 5Mb/s is enough to use a basic mouse, keyboard, and controller. More bandwidth-heavy devices such as webcams, microphones, and external storage devices can use up to 100Mb/s
• Wired network connections are preferred over Wi-Fi network connections whenever possible
• Wired network connections are more stable and offer more bandwidth over Wi-Fi

For graphics-intensive applications, like Adobe Creative Cloud and Autodesk, we recommend using a wired network connection instead of Wi-Fi, ideally with a bandwidth of 5 Mbp/s.

Wi-Fi networks with 5Ghz rated wireless connections are preferred over 2.4Ghz wireless routers and provide better performance.

VPN Applications and Connections

Testing your Connection

Your experience with FDU Anywhere greatly depends on your internet connection. Testing your connection can help you identify and correct most issues.

To test your Internet connection speed, click the link below:

Internet Speed Test

Section – Basics

Part : Using FDU Anywhere

Using FDU Anywhere

FDU Anywhere is available to all students and accessible by following the instructions below:

Accessing FDU Anywhere

1. From any web browser, visit “anywhere.fdu.edu“

FDU Anywhere

2. Use your FDU Credentials (NetID and associated password) to complete the login to the FDU Anywhere

General Lab

2. The selected app or desktop opens in a new browser tab

Log Out of FDU Anywhere

Logging out is a critical step in making sure others continue to be able to easily access FDU Anywhere services. To log out of FDU Anywhere, follow these steps:

1. Click the Windows “Start” button
2. Click your “Name“
3. Click “Sign Out“

4. On the upper left-hand side, click the “Hamburger” menu icon

5. Click “Log Out“

6. Click “OK” to confirm Logout

Automatic Session Logout Policy

To help make FDU Anywhere as available as possible to all students, accounts that have been inactive (or idle) for 15 minutes will automatically be logged out.

Part : Accessing and Using OneDrive

Accessing and Using OneDrive

There are many ways in which you can access and save files within FDU Anywhere. Fairleigh Dickinson University highly recommends saving all files on your FDU Microsoft 365 OneDrive which is accessible within FDU Anywhere. There will be a first-time setup and initialization process required to use OneDrive within FDU Anywhere.

Setup and Initialization Process

Accessing your Microsoft 365 OneDrive account is done easily by following these instructions:

1. From the FDU Anywhere General Lab, single click on the “OneDrive” icon found on the Windows desktop

2. Enter your FDU NetID and click “Next”
   • Follow the FDU standard single sign-on prompts to complete the login process

3. You have successfully logged into OneDrive, click “Next“

4. Microsoft OneDrive may prompt you to backup your folders, click “Next” to skip this step

5. A brief overview will be given on OneDrive, to begin, click “Next“

6. When the tutorial is finished, click “Later“

7. OneDrive setup is complete and ready to use. Click the “X” to close the window or “Open My OneDrive Folder” to access files

Using OneDrive

Using Microsoft OneDrive within FDU Anywhere is very similar to accessing, saving, and opening files on a computer. Just open up File Explorer and look for OneDrive – Fairleigh Dickinson University.

Part : Working With Files

Working With Files

Zipping Files

if you need to zip files to submit them to Webcampus, please follow these instructions:

1. Click the file or folder

2. Click on 7-zip then click “Add to Archive“

3. Change Archive Format to “zip” like in the picture below, then click “OK” to zip your files

The zip archiving process could take some time depending on the size of the file. Once completed, the file will be in the same location as the folder. You can then email or upload your file to your professor.

Alternate Way to Zip Files

1. Click “Start” on the taskbar on the left-hand side
2. Type “7zip” and click on 7-zip File Manager that appears

3. Navigate to the location of your saved file/folder and click to highlight, then click the “Add” button at the top

5. Change “Archive Format” to “zip” and then click “OK” to zip your files

The file will now be zipped and you will find your file in the same folder as the project folder or file you wanted to zip.

Submitting Files to WebCampus

To successfully submit your coursework to WebCampus, it is best to use the Google Chrome, Mozilla Firefox, or Microsoft Edge web browser located on the desktop of FDU Anywhere.

To submit your coursework to Webcampus, you can log on from within FDU Anywhere. For more information on Webcampus visit:

Part : Keyboard Shortcuts

Keyboard Shortcuts

Sometimes you may want to copy and paste content from your own computer to an FDU Anywhere desktop or application. You can do this using the copy-and-paste menus or keyboard shortcuts, for example, “Ctrl+C” and “Ctrl+V“.

If you cannot copy and paste for any reason, we recommend using our FDU OneDrive service to access any files not found in FDU Anywhere.

Windows OS to FDU Anywhere

1. Highlight the text you want to copy from your computer
2. Press “CTRL+C” to copy the selected text
3. Move the cursor to the paste location in FDU Anywhere
4. Press “CTRL+V” to paste the text

Your macOS to FDU Anywhere

1. Highlight the text you want to copy from your computer
2. Press “COMMAND+C “to copy the selected text
3. macOS also supports “CTRL+C“

4. Move the cursor to the paste location in “FDU Anywhere“
5. Press “CTRL+V” to paste the text

Section – Support

Part : Getting Support

Getting Support

SAMI Support

Part : Network Optimization

Network Optimization

If you are experiencing issues while using FDU Anywhere, please use the following tips as guidelines to help improve your experience.

Power-cycle your Modem/Router

Power cycling your modem and router allows them to reset and re-establish a connection to your Internet Service Provider (ISP). Shut down your computer and unplug your modem/router. Plug them back in after 60 seconds and watch the lights on your modem/router. Once the lights are on and steady, start your computer.

Keep all your Local Components Up-to-date

Check that your modem/router and your local computer are totally up to date. This includes the operating system, driver, and browser updates.

Disconnect/Turn off any Devices that are not in use

Some devices could be using bandwidth while on standby. Gaming consoles, for example, might download and install updates. Turn off these devices to keep your bandwidth free.

Use an Ethernet Cable

Using a wired Ethernet connection will make your connection more stable and eliminate additional latency compared to a wireless connection.

Change your Wi-Fi Configuration

If a wired Ethernet connection is not possible or your device requires a wireless connection:

• Connect to a 5GHz wireless network. Some routers offer both 2.4GHz connections and 5GHz
• Place your devices (such as a computer or smartphone) and your router closer to each other

Welcome to our comprehensive guide on utilizing the FDU Jamf Connect for login and NETID credential synchronization on macOS. This article is tailored for the staff, faculty, and students at FDU, providing a detailed walkthrough of the Jamf Connect login interface.

The Jamf Connect login screen consists of three sections: The login fields, the function buttons, and language and Wi-Fi.

The login fields are used to enter the NetID and password while the login button initiates the login. The username can be entered in any form that is recognized by Okta.

• Shut down: Powers the machine off
• Restart: Reboot the machine
• Help: Opens a mini browser to the FDU IT site

• Language Selection: Changes language
• Wi-Fi: Allows selection of wireless network

1. Enter your “FDU NetID” and “Password” and click the “Login” button

• You will see the message “Creating your account on this Mac” while the account is being created on the Mac

• If you are using a non-standard account name that does not match your FDU NetID, you will be able to select this account at login and link it to your NetID

2. Locate the account and click “Connect” to link it to your NetID. If you do not wish to link the existing, account click “Create Account” to proceed with a new account

3. You will be prompted to enter the “existing password” for the local account. Click “Connect” to complete the link.

The Jamf Connect app is used to synchronize domain credentials with the local machine credentials.

1. Enter your “FDU NETID” and “Password” and click the “Sign In” button

2. If your NETID password is out-of-sync, you will be prompted to sync them by entering the Local Password you use to sign into the machine. Click “Sync” to sync the new NETID password

FDU’s Single Sign-On (SSO) experience has been improved and OKTA is the primary Single Sign-On provider. OKTA will replace our “Legacy” SSO login page for all applications over time.

OKTA SSO Login Page

New and existing FDU NetID users who are logging into OKTA for the first time will need to finish setting up their multifactor authentication with DUO.

1. Enter your FDU NetID and click “Next“

2. Enter your FDU NetID Password and click “Sign In”

3. For existing users with DUO configured please skip to step 4. For new users please click “Setup” then “Enroll” to continue the process

For instructions on setting up DUO for the first time, refer to our “Quick Start Guide“

4. If you are an existing DUO user, a prompt will be shown to redirect you to verification with Duo MFA. Click “Verify” to continue

5. Duo will automatically send a DUO Push to your registered device. Accept the DUO Push on your device to continue the authentication process

6. If don’t want to use DUO Push to authenticate, select “Other Options” and choose your preferred method from the list

Legacy SSO Login Page

1. Enter your FDU NetID and Password and click “Sign In“

2. Authenticate using DUO using any of the authentication options shown

The maps below highlight the buildings at Fairleigh Dickinson University with wireless networking on the Metropolitan Campus, and College at Florham.

Metropolitan Campus

1. Bancroft Hall – General Coverage
2. Williams Hall -– General Coverage
3. Fitness Center – General Coverage
4. Northpointe Residence Hall – General Coverage
5. Robison Hall – General Coverage
6. Robison Hall Annex – General Coverage
7. Muscarelle Center – General Coverage
8. Kron Administration Building – General Coverage
9. University Hall – General Coverage
10. Alumni Hall – General Coverage
11. Metropolitan Campus Library – General Coverage
12. Becton Hall – General Coverage
13. to 22. University Court Residence Halls 1 to 10 – General Coverage
23. Public Safety Office – General Coverage
24. Interfaith Chapel – General Coverage
25. International Student Services – General Coverage
26. EOF Office – General Coverage
27. 840 River Road – No Coverage
28. Housekeeping – No Coverage
29. 835 SUB Lane – General Coverage
30. 839 SUB Lane – No Coverage
31. Dean of Students – General Coverage
32. Greg Olsen Student Union – General Coverage
33. to 40. Linden Court Residence Halls – General Coverage
41. Knight Spot – General Coverage
42. Residence Life – General Coverage
43. Banta Coe House – No Coverage
44. River House – General Coverage
45. Student Counseling and Psychological Services – General Coverage
46. University Mail Services (10 Woodridge Ave) – General Coverage
47. External Building (1 Woodridge Ave) – No Coverage
48. Center for Psychological Services (131 Temple Ave) – General Coverage
49. Center for Psychological Services (139 Temple Ave) – General Coverage
50. Rothman Center – General Coverage
51. Dickinson Hall – General Coverage
52. Softball Field – No Coverage
53. Edward Williams Hall – General Coverage
54. Field House – General Coverage
54b. Naimoli Family Baseball Complex – No Coverage
54b. Soccer Field – General Coverage
54b. Tennis Courts – No Coverage
55. 1154 River Rd. – General Coverage

College at Florham

1. Hennessy Hall (Mansion) – General Coverage
2. Reuter’s Rock – No Coverage
3. Science Building – General Coverage
4. East Cottage – General Coverage
5. West Cottage – General Coverage
6. Zen Building (Stadler-Zenner-Hoffmann La Roche) – General Coverage
7. Ferguson Recreation Center – General Coverage
8. Dreyfuss Building – General Coverage
9. Rothman Building (Admissions Office) – General Coverage
10. Black Box Theater – General Coverage
11. The Barn (Public Safety, Campus Facilities) – General Coverage
12. Chaine House – General Coverage
15. Monninger Center (Library) – General Coverage
16. Orangerie – General Coverage
17. Public Relations – General Coverage
18. Frank Santoloci Student Center – General Coverage
19. Twombly Residence Halls – General Coverage
20. Village Residence Halls – General Coverage
21. Park Avenue Residence Halls – General Coverage
23. Rutherford Residence Hall – General Coverage
24. Wellness Center – General Coverage
25. Gatehouse – General Coverage
25b. Baseball Field – General Coverage
25b. Soccer Field – No Coverage
25b. Football Field – General Coverage

What’s Oracle?

Oracle is a multi-model relational database management system, mainly designed for enterprise grid-computing and data warehousing. It is one of the first choices for enterprises for cost-effective solutions for their applications and data management. It supports SQL as a query language to interact with the database.

Now let’s discuss how to use Oracle in the FDU environment.

Accessing Oracle

FDU provides Oracle access to students and faculty on the Opus server. The Oracle environment is provided to support coursework and skill development.

Opus users are automatically granted access to Oracle after first successful login (It may take up to six hours before access is available).

If you do not already have Opus access you will need to request access by completing the Form:

Opus (Linux) Form

Access to the Opus server is restricted to FDU networks only. If you are off campus and would like to access Opus for your Oracle work you will need to use FDU’s Virtual Private Network (VPN).

You will need to use SSH to connect to the Opus server:

The Oracle Database is accessed using the SQL Plus utility, which has a command-line interface. To start using SQL Plus simply type “sqlplus /” on the Opus command line.

Interactive use can then start by entering a SQL statement (terminated by a semicolon), a PL/SQL block, or another command. For example:

SQL> select 'Hello world' as example from dual;

EXAMPLE
--------------------------------
Hello world

This article provides information about how to access OneDrive using browsers, mobile devices and in computers.

You can access OneDrive using browsers such as Microsoft Edge, Safari, Google Chrome or Firefox.

1. Sign-in to your account here: office365.fdu.edu
2. Click “App launcher” (icon located at top left corner ) which should show list of applications available to you and then click the “OneDrive” icon. This should open your OneDrive page either in new tab in your browser or in a new browser window.

You can access OneDrive in your iOS or Android devices.

1. Download and install the OneDrive app

2. Sign-in with your FDU NetID and password. Please select “OneDrive for Business” or “OneDrive for School” if given a choice to select type of account. DO NOT select personal OneDrive option if it is available. You’ll be presented with FDU’s Single Sign-On screen where you’ll be required to enter your NetID and password

1. If you are using Windows 10 computer, then OneDrive should already have been installed. If not, please follow steps below to download and install it in your computer
2. Sign-in to your account here: office365.fdu.edu
3. Click “App launcher” (icon located at top left corner ) which should show list of applications available to you and then click the “OneDrive” icon. This should open your OneDrive page either in new tab in your browser or in a new browser window

4. Click “Get the OneDrive apps” located at lower left corner which should download installation file for OneDrive
5. Execute this newly downloaded installation file which should install OneDrive in your computer
6. Start “OneDrive” and enter your NetID and click “Sign In”
7. Select “Work or School” option which should take you to FDU’s Single Sign-On screen
8. Enter your NetID and password

1. Click below to install OneDrive from the Mac App Store

2. Click “Get”
3. Click “Install”
4. Launch “OneDrive” and enter your NetID and click “Sign In”
5. Select “Work or School” option which should take you to FDU’s Single Sign-On screen
6. Enter your NetID and password

The Fairleigh Dickinson University Technical Assistance Center (UTAC) serves as the primary help desk for all university technology-related support. Students, Faculty, and Staff can easily reach out to UTAC through the SAMI Support portal, email, or phone for assistance with application software, desktop setups, peripheral devices, network issues, password management (such as for Microsoft 365), and configuration support for hardware and software. UTAC also addresses inquiries related to Blackboard and classroom projector troubleshooting.

There are four ways to create a ticket and get support:

SAMI Support Portal

In the SAMI Support portal, you can:

• Create SAMI Support requests by filling out a quick form
• Access the most updated status of your SAMI support request
• Interact with the technician currently assigned to resolve your SAMI support request
• Review all your open and closed SAMI support request history
• Access our knowledge base to view information about our current systems
• Access solutions for the most frequently asked questions

You can submit a request for support by filling out the form below

Our Technical Assistance Center is available 24 hours a day for you to log a support ticket

• The center can be reached at (973)-443-8822

Users can log tickets by sending an email to our technical assistance Center

• The email address is fdutac@fdu.edu

There are a few different ways to change your University NetID password. However, Computing Services strongly urges everyone to change their FDU NetID password using a provided Apple or Windows university computer.

The process for changing your FDU NetID password on a macOS device differs from a Windows device, so please follow the instructions provided for macOS computers below.

If you do not have a university-owned Apple or Windows laptop/desktop and cannot use a University lab computer, please follow the procedures described in “Using identity.fdu.edu Web Portal to Change your FDU NetID Password” below.

Please click on one of the links below for instructions on how to change your FDU NetID password:

1. On FDU-issued laptops, desktops, and lab machines, the FDU NetID password can be changed by pressing the “Ctrl+Alt+Del” button combination on the keyboard from any screen and selecting “Change a Password”

2. Now enter the following:
   
   • Your old or current password
   • Type in a new password
   • Retype the new password to confirm
   • Press the “Right Arrow” button to continue

3. Once this has been done, you must lock and unlock the machine once to complete updating your password:
   
   • Press the “Ctrl+Alt+Del” keys combination again
   • Click “Lock”
   • Then log back in with your new password

Your FDU NetID password was changed successfully!

To change and/or synchronize your FDU NetID password with your FDU Issued Apple computer, please follow the directions provided in the following article:

Adjunct professors, students, and anyone with a personal laptop/desktop/tablet device will use the FDU Identity Web Portal to change their NetID password.

1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:

FDU Identity Web Portal

2. Click on “Account Maintenance” on the top right hand of the web page

3. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed

4. Under Sign-In and Security, select “Change My Password”
   
   • Enter your current password
   • Enter a new password
   • Retype your new password to confirm
   • When finished, select “Change My Password”

5. “Password successfully changed” will be displayed if your FDU NetID password was successfully changed

You also have the option to change the name that is displayed on your NetID account.

1. Open a web browser (e.g., Google Chrome, Mozilla Firefox, Internet Explorer, Safari) and navigate to the following URL:

FDU Identity Web Portal

2. Click on “Account Maintenance” on the top right hand of the web page

3. You will be redirected to the FDU Single-Sign-On login page. Enter your FDU NetID email and password in the corresponding text boxes and click “Sign In.” Complete the FDU 2fa Duo push notification to proceed

4. Under Sign-In and Security, select “Change Display Name”
   • Enter your New Display Name
   • Click on “Change Display Name“

5. “Display Name successfully changed” will be displayed if your Display Name was successfully changed

When preparing for a Zoom class, the 15 minutes before it begins are crucial for setting yourself up for success. In these final moments, finding a quiet, well-lit space with a strong internet connection is key. Ensuring your camera, microphone, and environment are ready will help you avoid any distractions or technical difficulties during class. With everything in place, you can focus on fully engaging in the session, confident that you’re ready to participate seamlessly.

15 Minutes Before Class Starts

1. 15 minutes before class starts, find a quiet place with strong internet that is free of distractions. Remember that everyone in the class will be able to see you! Find an appropriate background and make sure the room is well-lit. Make sure that you have your device plugged in so you don’t need to worry about battery issues mid-class

2. Open Zoom. You can open Zoom by clicking the link your professor sends you or downloading the Zoom app or program on your device. If you have headphones, plug them in now

3. Test your microphone and camera
   
   • To test your microphone, click “Test Computer Mic & Speakers” in the pop-up window that appears when first opening a test meeting or beginning your scheduled meeting
     
   • To test your camera, just look at the Zoom window to see that you are visible, non-pixellated, and can move and speak without noticeable delays
     
   • You may need to permit Zoom to access your camera and microphone beforehand. Typically, the request for permission will appear in a pop-up window the first time you open a Zoom Meeting, and will carry over to future meetings. If you declined permissions in the past, you will need to go into your PC or Mac’s settings to allow Zoom to access your camera and microphone
     
4. Close any windows or programs open on your device that are unrelated to class.

During Class

1. Click Start Video to begin broadcasting from your webcam

2. Use the Chat bubble as appropriate. You can chat with everyone in the meeting, the professor, or a specific person

3. Find out who else is in the meeting by clicking Participants. This is also where you can “raise your hand” to ask or respond to a question

4. Be prepared to share your screen with the class (If you do so, we will see all tabs you have open. We could also see your email, messages, etc. Please ensure that anything you would like to keep private is closed before class begins)

The Zoom Menu

The Zoom menu contains several features that can be used during class meetings. For laptops, PCs, and Macs the menu can be found by hovering over the bottom of the Zoom window. In the Zoom app, the menu can be accessed by tapping the bottom of the app window. Here is a picture of the menu bar.

• Mute: Silences and unsilences your microphone. Your professor will “Mute” the whole class to reduce background noises, but if you’d like to speak, you need to click “Unmute” first

• Share Screen: Allows you to share a variety of windows and applications. Participants can share views of their desktops and specific windows currently open on their computer, write on a digital whiteboard, and even share a screen directly from their iPhone or iPad

• Chat: You can send messages to everyone, just the professor, or a specific person

General Zoom Etiquette

• Getting a clear video is a lot like taking a good selfie. Light your face more brightly than the background to make it easier to see you
  
• Remember that everyone else can see you
  
• Be yourself, move physically, and make facial expressions
  
• Microphones pick up all ambient noise, so keep your mic muted until it’s your time to speak.
• Remember that when on camera, other activities such as eating, drinking, shuffling papers, etc are extremely distracting

If you’re having trouble joining a Zoom meeting or class, refer to the article below for troubleshooting tips.

1 Executive Summary

The purpose of the Information Technology Strategic Plan (ITSP) is to leverage information technology to advance the mission of the University, to help achieve the goals identified in the University Strategic Plan, and to shape the future direction for information technology (IT) initiatives to create a competitive advantage for the University.

The ITSP is the culmination of an in-depth process that involved strategic thinking, research on IT and higher education trends, and discussions about technology needs with the University community. The Technology Plan was envisioned and created with guidance from administrators, staff, faculty, and students. The Plan will provide direction and set IT priorities for the next three to five years.

2 Governance Overview

The mission of IT is to provide services that are critical to the front-line mission of the institution: teaching and research. IT provides services that are critical to all of the other services that are directly or indirectly supporting the mission of the institution (e.g., business operations, academic and student support, research operations, auxiliaries, data security). Most importantly, IT provides important services directly to all students.

IT resource needs will always outstrip available resources, thereby requiring strategic prioritization of how resources are deployed, within the context of the mission of the institution. IT security, business continuity and compliance needs require sensible and enforceable policies that support, rather than unduly interfere with, the mission of the institution. Appropriately balancing central and local IT activities requires frequent recalibration and every member of the University community (student, faculty, and staff) is a direct stakeholder in the success of our IT enterprises.

Governance Committee Activities

• Evaluate and recommend technology related policies and procedures
• Recommend IT service and project priorities for the University
• Advise on the implementation of the IT Strategic Plan
• Advise on the development of future versions of the IT Strategic Plan
• Identify existing campus technology committees and working groups, then develop and maintain a framework that connects them back to this Committee for purposes of information-sharing
• Review proposals, recommendations, and input from other campus technology committees and working groups make recommendations for further action
• Provide recommendations for effective use of campus-wide technology resources
• Support the CIO (and appropriate others) in campus-wide monitoring of and ensuring compliance with best practices, IT policies/processes, and institutional priorities
• Provide input regarding technology project and service proposals into the University budget process
• Recommend approval of all proposed technology projects and services that meet certain criteria (e.g., affects a certain number of users, affects more than one division or unit)
• Make recommendations for aligning IT professional resources to institutional goals with respect to FDU’s IT organizational structure and standards for compensation and competency
• Recommend approval of procurement of all technology services and products that meet certain criteria (e.g., a large project over a certain dollar threshold)
• Implement a simplified and consistent cost and funding model for services. Fewer and more consistent funding models that work within the constraints of unit budgets and grants, incentivize adoption and retirement of services, provide transparency to costs, and support interdisciplinary work are crucial to supporting the goals in this strategic plan.
• Create and adopt a consistent decision frameworks and simpler funding models to guide funding decisions for existing and new services.
• Create the ability to procure subscription-based services aligned to the frequency and speed at which new services enter the technology market.
• Utilize advisory groups composed of members from throughout the University to recommend, and advocate for, appropriate service investment decisions, such as subsidization and retirement.

3 Fronts of Focus

3.1 New Jersey Campuses

New Jersey (USA)

3.2 Wroxton College

Wroxton College (UK) is the British campus of Fairleigh Dickinson University, situated in the ancestral home of Lord North at Wroxton Abbey in Oxfordshire. The Abbey is located in the Village of Wroxton, which lies in a dip on the northeast edge of an ironstone escarpment bordering the Cotswolds.

The main College building is Wroxton Abbey, home of Wroxton College, a fully modernized Jacobean mansion on 56 acres of its own lawns, lakes and woodlands. It now houses the College’s classrooms and seminar rooms, the library, fully modernized student lodging facilities, and computer laboratories.

Wroxton College is a unique experience both culturally and academically for students seeking to extend their horizons. Students come to Wroxton from more than 250 colleges and universities to participate in academic programs offered by resident British faculty and visiting British scholars and corporate professionals. The academic offerings are supplemented by a program of tours to various historic sites, artistic and cultural centers, and places of political and commercial significance.

Wroxton College has been a travel abroad campus which will be expanded to support new degree programs. Work is already underway to upgrade the technology infrastructure to support enhanced telephony, intranet, internet, smart classrooms, and videoconferencing. Full degree programs may require additional IT investment strategies to fully realize the potential of this charming campus location as a full degree granting location. Management of the Wroxton College IT infrastructure and support has been outsourced under the supervision of the CIO and University Systems and Network (USAN).

3.3 Vancouver campus

The Vancouver Campus (BC) offers accredited professional degree programs to international students with majors in business administration and information technology. Students majoring in business administration are required to complete a concentration in international business and may elect to complete a second concentration in entrepreneurship, finance, information technology, or marketing. Students majoring in information technology typically complete a minor in business administration. They also have optional concentrations in Network and Systems Administration or Web Technology.

The University also offers a Bachelor of Arts – Individualized Studies degree. A Master in Administrative Science degree and a Master of Science in Hospitality Management Studies are offered at the graduate level. In addition, the Vancouver campus offers a Pre-University Program which provides advanced English-language training for students who meet the requirements for admission but require additional training in English (in speaking and/or writing) prior to matriculating in a degree program.

The Vancouver campus boasts an excellent and dedicated core of full- and part-time faculty; a new, state-of-the art facility; small class sizes; close working relations between students, faculty and staff; and an intensive and unrivaled student support system focused on individual student success.

Growth at the Vancouver campus has demanded a facilities and IT program to increase administrative and instructional spaces. Having outgrown the existing Vancouver campus space, FDU will assume additional non collocated spaces (temporarily) while FDU plans for the construction of a new and larger facility to house the FDU Vancouver campus. As these locations come on-line over the next five years, FDU will standardize on platform, systems, and network capabilities to scale and tie into the larger FDU network infrastructure.

3.4 Student Success

Outreach programs are a necessity in higher education. Students rely on their instructors to set the tone for the course and seek their instructor’s guidance and mentoring throughout their time spent together in the course. Students, in general, need to know that their success in the classroom is important to both their instructor and the university.

Even more importantly, direct instructor outreach is an essential tool for success for online learning programs as students do not have face-to-face interaction with their instructors as they would in an on ground setting. Without direct instructor contact with the student, the student’s need for validation of their efforts from the instructor and institution is not met, which can lead to the student becoming disengaged within the class and/or the institution.

Online student tracking system net retention awards. The implementation of a tracking system assists in identifying at-risk students to develop individualized plans to assist the student in creating a positive educational experience. By instructors or advisors identifying the individual needs of the student, better strategies can be developed to serve the student population. It is important to note that instructor-student interaction plays a large role in the traditional on-campus environment for retention and student success.

Based on the current research and literature regarding student retention rates and the need of proactive approaches, two general conclusions can be made: The need for instructor-student interaction is a factor in the student’s success whether the learning environment is a traditional on-campus program or online program and the degree and approach of instructor-student interaction for online learning environments must be proactive in the online learning environment.

4 Guiding Principles for Plan Development

5 IT Strategic Goals

FDU seeks to develop an environment where information is easily leveraged to strengthen FDU’s leadership in collaborative research and learning, with appropriate levels of security and privacy. The continued growth of data-based research, learning analytics, and interdisciplinary collaboration requires data to be more available and accessible. At the same time, security, privacy, and regulatory compliance are critical and increasingly difficult to achieve. FDU will seek to be a leader in creating an environment that balances these often competing needs.

FDU will spur growth in the computational and data sciences by creating a unified university-wide research IT ecosystem that enables cost-effective and at-scale provisioning of on premise and cloud-based computing, storage, networking, and visualization services and tools.

The university is a learning laboratory geared towards discovery and positioned to change how the world teaches and learns. FDU will support an experience by capturing information about the university environment and using this information to advance research in the learning sciences. The learning laboratory will support the development of new applications and innovations in teaching and learning. The full experience of the student will be personalized to each individual, both inside and outside the classroom, increasing access, affordability, and inclusion.

FDU seeks to deliver an environment with minimal administrative burden for mission related work. Increasing compliance requirements combined with complex business processes consume time and resources that would be better directed to teaching students and conducting research. FDU must take an end-to-end approach to service design and development to eliminate waste and apply technology that makes administrative processes and adherence to compliance requirements less burdensome.

Understanding and advancing technology’s role in defining the student experience on campus (from applicants to alumni).

6 Strategic Alignment with FDU Mission, Vision, and Values

6.1 Education and Outreach

Outreach programs have been implemented in higher learning institutions to increase student retention and satisfaction. The challenges of outreach can increase when students are in an online environment. Online students do not have physical contact with their instructor and classmates and this can cause students to feel isolated and discouraged. Online higher learning institutions can approach outreach at various levels: no formalized outreach program for instructors, a formalized outreach program for instructors incorporating required outreach periodically throughout the course for at risk students, or a formalized outreach program for instructors incorporating weekly outreach throughout the course for at risk students.

6.2 Research Computing

FDU will champion open and advance conversations with the State of NJ and other institutions of higher education partners to develop a strategy for advancing the State as a national hub for computational and data science innovation. The development of an “open cloud infrastructure” that enables universities, government, and the business community to conduct collaborative research through sharing computational and data analytics technologies.

Provide a unified FDU research computing and data environment to enable collaboration and innovation. By bridging the “health to campus” research computing and data divide, FDU will accelerate the development of cross-campus and cross-agency interdisciplinary research initiatives, attract nationally recognized leaders in computational and data science, and realize a return on investment in computational and data science exceeding our peers.

We will coordinate and expand the research support community across the university, providing support that goes beyond narrow technical issues and complements domain-specific expertise with knowledge of best practices and available resources.

6.3 Information Security and Risk Management

Information security is not a risk that can be contained to technology operations alone. Information security risks are strategic risks to the institution and require a comprehensive, enterprise risk management (ERM) approach in order to be effectively addressed.

The IT profession is undergoing its own remaking that is every bit as monumental as higher education’s. The economic and political pressures on higher education have been placing constraints on its IT workforce. Higher education is not as intrinsically attractive a place for IT staff to work as it once was, and there are many other options that offer higher salaries, more interesting and more modern challenges, greater professional development, and better benefits. IT managers are challenged on multiple fronts. They need to attract and retain the best talent. They need to adapt the existing workforce to new roles and techniques. They need to work with non-IT managers to enlist functional staff in the critical roles that these staff can play in new technology-related initiatives. The work won’t get done without people, and the “people part” has become very difficult.

• Expand the cyber security awareness program (including mandatory training for staff and faculty)
• Continually review policies, content, and strategies to stay abreast of current threats and mitigations
• Two Step Authentication
• Annual Network Intrusion and end-user Phishing awareness and testing
• Make it easier to keep sensitive information secure and meet compliance requirements by providing guidelines, tools, and services to the entire community, based on data or system sensitivity, not unit
• Develop a risk-based security strategy that keeps pace with security threats and challenges

6.4 Administrative Systems

We must aggressively streamline the administrative systems in order to reduce administration and compliance burden on users. This initiative will increase the amount of time people in the FDU community spend working on their mission and improve the user experience when using technology. It will also help prepare the systems for an eventual move to a cloud-based provider, which will reduce the total cost of ownership, and expand the capacity for value-added initiatives to further the university’s mission.

• Optimize and standardize current end-to-end business processes to use industry best practices that are provided by our administration systems.
• Standardize management reports for university units, in order to increase consistency in reporting while decreasing the total number of reports.
• Review current administrative system customizations and remove or streamline changes that are unused or increase complexity for users.
• Eliminate shadow and supplemental administrative systems and reports when it is possible to combine multiple systems into a common solution.
• Nurture a university-wide IT community that delivers services and solutions in partnership, as a single team, regardless of organizational lines. Many initiatives in this strategy require IT cooperation across the university. A collaborative IT community that crosses the organizational boundaries, and has a diverse set of viewpoints, will provide consistently timely and effective support to faculty, students, and staff, in order to improve their productivity and retention.

7 Advancing the FDU Mission

7.1 OIRT

The Office of Information Resources and Technology provides secure, innovative, reliable, and integrated technology solutions, quality services, and information resources.

OIRT will strive to create a collaborative and secure IT environment that attracts and retains the best students, faculty, and staff by providing a common foundation of anytime / anywhere technology that focuses on strategically funding targeted technology capabilities to support FDUs academic, administrative, and outreach goals. To achieve this, FDU must:

• Ensure that a collaborative IT Governance Model is deployed that continually focuses on prioritizing, funding and driving community-valued IT services
• Recognize that having a secure and robust underlying technology infrastructure is critical to providing all other technology services
• Identify core IT services and assess cost effectiveness and use potential savings to fund strategically targeted projects
• Mobilize collaborative campus constituencies to identify and address common goals
• Streamline administrative processes and systems to provide more seamless and automated service to all campus stakeholders
• Have consistent and strong executive support to ensure that the ITSP is supported
• Excite students and faculty to leverage technology to improve learning and research outcomes

7.2 Teaching and Learning

7.2.1 Classroom Technology

It has been demonstrated that when technology is integrated into lessons, students are expected to be more interested in the subjects they are studying. Technology provides different opportunities to make learning more fun and enjoyable in terms of teaching same things in new ways. For instance, delivering teaching through gamification, taking students on virtual field trips and using other online learning resources. Technology can encourage a more active participation in the learning process which can be hard to achieve through a traditional lecture environment.

No one learns in the same way because of different learning styles and different abilities. Technology provides great opportunities for making learning more effective for everyone with different needs. For example, students can learn at their own speed, review difficult concepts or skip ahead if they need to. What is more, technology can provide more opportunities for struggling or disabled students. Access to the Internet gives students access to a broad range of resources to conduct research in different ways, which in turn can increase the engagement.

Students can practice collaboration skills by getting involved in different online activities. For instance, working on different projects by collaborating with others on forums or by sharing documents on their virtual learning environments. Technology can encourage collaboration with students in the same classroom, same school and even with other classrooms around the world.

By using technology in the classroom, both teachers and students can develop skills essential for the 21st century. Students can gain the skills they will need to be successful in the future. Modern learning is about collaborating with others, solving complex problems, critical thinking, developing different forms of communication and leadership skills, and improving motivation and productivity. What is more, technology can help develop many practical skills, including creating presentations, learning to differentiate reliable from unreliable sources on the Internet, maintaining proper online etiquette, and writing emails. These are very important skills that can be developed in the classroom.

With countless online resources, technology can help improve teaching. Teachers can use different apps or trusted online resources to enhance the traditional ways of teaching and to keep students more engaged. Virtual lesson plans, grading software and online assessments can help teachers save a lot time. This valuable time can be used for working with students who are struggling. What is more, having virtual learning environments in schools enhances collaboration and knowledge sharing between teachers.

7.2.2 Lecture Capture and Distribution

Lecture capture is the process of recording classroom lectures as videos, and making them available for students to review after the class. The term “lecture capture” is actually quite broad and can be used to describe a variety of solutions, software, and hardware. One may need to record something as simple as audio and PowerPoint point slides. Or, you might want to capture a camera, computer screen, separate microphone, and webcam all for one class. Lecture capture solutions take on many forms depending on how each individual intends to use them.

Since recordings using software-based systems can be done on a standard PC or Mac — or even a mobile device — a lecture can be captured in a lecture hall, an office, or even on-site at a hospital. Capturing lectures helps keep students from falling behind. Less than 40 percent of full-time students complete their bachelor’s degree on time. In some cases, a student’s normal schedule may be interrupted due to illness or family emergency. The more sessions a student misses, the more likely they are to drop a class or even drop out of the program. Often, dropped classes are not offered again until the following academic year, putting the student further behind and driving up the cost of their education.

Video conferencing (VC) technology is becoming more reliable and robust, while hardware and software costs have fallen, making lecture capture a strong strategic capability to improve student success and retention.

7.2.3 ITV / VC

Education is evolving faster than ever. Educators are facing increasing demands as a result of new curriculum standards. While higher education institutions are increasingly competing through distance learning programs, distance learning programs can be enhanced by providing more interactive and synchronous learning resulting in improved student performance. Administrative staff can also more efficiently communicate across campus, across the state/district, or the globe.

The need for ITV is drastically increasing. In the past, ITV systems were large, expensive, and required special hook-ups. Today, there are numerous options to enable ITV capabilities in more locations across FDUs campuses, at reduced costs with increased performance. As these technologies become more mainstream and robust, OIRT will support the implementation to enhance learning, collaboration, and efficiencies. The classroom technology provided in different spaces is dependent upon size, function, and how knowledge and skills are exchanged in an educational context, and considers the interactions that take place during learning.

The future state of FDU requires a significant increase in the number of locations equipped with videoconferencing (VC) capabilities, without the high cost of dedicated VC equipment. FDU will benefit greatly from a standardized software based video platforms installed in all meeting, conference, labs, and instructional spaces.

8 IT Strategic Plan Goals, Objectives, and Key Strategies

8.1 IT Strategic Plan (ITSP) Roadmap

Goal 1: Advance the academic mission of the University through innovative and effective technologies, resources, and services.

Objective 1.1: Leverage technologies and information resources for recruitment and retention efforts and to support student services.

Key Strategies:

• Optimize the effectiveness of Customer Relationship Management (CRM) software to improve communication and engagement with prospective and current students.
• Deploy data analytics to shape strategy and decision making in enrollment management.
• Identify, evaluate, and implement enhancements to processes supported by the Student Information System (SIS).
• Investigate and implement technological solutions to foster communication and interaction between students, faculty, and advisors (Outreach)
• Deploy an early alert system to identify and engage at-risk students.
• Manage system implementations and integrations that support multiple student success initiatives.

2024 OIRT Update:

The following completed initiatives were driven by the focus to continually improve the student experience;

• Implemented Ellucian Experience as the interface for all Ellucian processes
• Implemented Ellucian Self-Service, replacing Web Advisor, for improving the course registration process
• Implemented Ellucian Advise to improve retention/graduation rates through proactive alerting and earlier potential intervention by advisors for at-risk students
• Implemented Chrome River for more an accurate and faster electronic expense tracking and processing
• Expanded use of DocuSign to streamline forms processing across various university departments

Objective 1.2: Provide technology systems and services to enhance student learning and to foster curricular innovation.

Key Strategies:

• Create individual and campus-wide opportunities for faculty, staff, and students to explore, evaluate, and implement new technologies to improve teaching, learning, and innovation.
• Provide dependable IT-enabled classrooms, computer labs, and virtual learning spaces.
• Develop a BYOD capability and strategy.
• Provide students with mobile access to lab software (via VDI?).
• Enhance video content management and distribution system.
• Provide a robust Learning Management System (LMS) and instructional technology to support ubiquitous learning, learning analytics, and adaptive learning.
• Enhance training options and diverse training modalities for faculty and students.
• Expand ePortfolio technologies to enhance the creation and preservation of personal learning experiences.
• Improve IT literacy to ensure competency in common IT skills for all students.
• Enable the ubiquitous use of iPads w/MDM and apps.

2024 OIRT Update:

• Zoom has been standardized across FDU for interactive remote learning and other video conferencing opportunities with the rollout in over 93 locations to date and increasing improving student experience over ITV
• Kaltura video repository system (Media Space) has been implemented as a repository with online courses in BlackBoard

Objective 1.3: Provide technology infrastructure and support for research, scholarship, and creative activities.

Key Strategies:

• Provide responsive support and innovative technical solutions to meet the needs of faculty and departments.
• Expand expertise in high-performance computing, open-source, and open-standard environments.

Goal 2: Leverage our reliable, secure, and efficient information technology infrastructure and maximize staff potential to foster innovation and excellence.

Objective 2.1: Maintain and enhance the IT infrastructure to support the operations of the University.

Key Strategies:

• Provide a robust, resilient, and reliable wired and wireless data network infrastructure.
• Maintain and upgrade data center hardware and software to ensure scalability to meet future needs.
• Provide a robust and reliable voice communications infrastructure.
• Develop a strategy for integration of personally owned devices to provide secure and effective access to enterprise data and services.
• Develop a cloud computing strategy based on benefits, return on investment, security, and data privacy risks.
• Identify and implement improvements that reduce power consumption within the IT environment.
• Develop an IoT (internet of things) capability and strategy.

2024 OIRT Update:

• Developed Wireless Infrastructure Strategic Plan
  • Measured current wireless needs and requirements
  • Enhanced wireless infrastructure with capacity capable of accommodating the growing number of devices with quicker turnaround for callers while maintaining security
  • Wireless capacity study and heatmap completed and is under review to prioritize additional capacity where critically necessary
• Upgrading/replacing infrastructure equipment for continuous High Availability of critical technology products and services
  • Storage Area Network Upgrade

Objective 2.2: Provide a secure computing environment that ensures data privacy and integrity and mitigates cyber-security threats.

Key Strategies:

• Create a comprehensive IT security position to help address the challenges with information security, network security, disaster recovery, and compliance issues.
• Develop an information security framework based on accepted best practices and standards that will be the basis of managing and mitigating cyber-security threats.
• Implement and maintain hardware and software essential for institutional information security.
• Educate the campus community about information security issues through various training modalities and opportunities.
• Enhance, operationalize, and periodically test the IT disaster recovery plan.

2024 OIRT Update:

• Implementation of DUO for consistent multi-factory authentication for university applications
• Established WISP program for mandatory continuing education and compliance tracking
• Established policy for Annual Penetration Testing and semi-annual vulnerability assessments with followup remediation plans and action items
• Firewall and DDoS services implemented to further protect University resources
• Partnering with 3^rd Party Monitoring Service for continuous monitoring and alerts for potential high vulnerability threats

Objective 2.3: Ensure a strong IT workforce capable of achieving the information technology goals of the University.

Key Strategies:

• Provide technical and leadership professional development opportunities for IT employees.
• Provide flexibility in scheduling and projects to allow staff time to work with innovative technologies.
• Recruit, develop, and retain a strong permanent staff and student staff.
• Establish cases for new employee positions focused on the strategic needs of the University and the Technology Plan.
• Execute an IT staffing skills assessment and deliver a professional development plan to stay ahead of the learning curve.

2024 OIRT Update:

• Leadership development opportunities in various platforms, examples in Rising Leaders Forum and Gartner Symposiums
• Current staff trained and now Apple Certified able to service a large portion of FDU’s devices

Objective 2.4: Align funding and explore new funding sources essential for IT operations and new strategic initiatives.

Key Strategies:

• Demonstrate and communicate, through a transparent and inclusive governance process, how IT directly impacts the core institutional missions of teaching, research, scholarship, and service to the community.
• Develop metrics and quantitative measures to establish the effectiveness of IT projects.
• Develop a long-range capital plan for IT including funding for lifecycle replacement of hardware and systems including classroom technology.
• Identify opportunities to administer centralized software licenses for cost-savings, operational efficiency, and security
• Implement Virtual Desktop Infrastructure (VDI).
• Explore opportunities for external funding for IT related projects.

2024 OIRT Update:

• CapEx planning with major project tracking shared with IT Executive Governance committee twice a year for review
• Launched OIRT resource and capacity study
• Developing Project Rationalization and Prioritization Framework within OIRT before potential rollout to key business stakeholders

Goal 3: Advance business processes and operational efficiencies through effective implementation of information technology.

Objective 3.1: Support, upgrade, and enhance current business processes, tools, and administrative systems.

Key Strategies:

• Provide ongoing support for existing administrative processes and business systems.
• Streamline workflow and automate business processes to improve business efficiency and reduce the use of paper.
• Enhance interfaces between administrative systems to optimize efficiency and ensure the integrity of shared data.
• Provide access to data and analytical tools to support administrative decision making and compliance.
• Leverage existing systems and platforms to improve the on/off boarding processes.

Objective 3.2: Evaluate and implement new technologies to improve operational efficiency.

Key Strategies:

• Research and deploy a new file storage solution that meets organizational needs including cost, usability, security, compliance, and scalability.
• Deploy a course catalog system for academic departments to effectively manage course information.
• Conduct an ERP feasibility study and evaluate business processes to assess whether a new ERP can improve the administrative functions of the University.
• Identify and implement new business technologies and systems, including e-commerce options, which can improve the administrative functions of the University.
• Investigate and implement technological solutions to help assessment initiatives.
• Publish an online service catalog that outlines the services IT that provides.
• Research and deploy a solution for managing, searching, and archiving digital assets such as photographs and videos.

2024 OIRT Update:

• Working with multiple 3^rd party resources, a customization study was undertaken to determine the readiness for modernizing the current SIS environment, both database and platform, in preparation for the eventual migration to a SaaS hosted model

Objective 3.3: Ensure excellent service to enable the effective use of technology, resources, and systems by the University community.

Key Strategies:

• Develop and enhance training using various modalities for students, faculty, and staff.
• Work with departments to provide training on enterprise technologies.
• Identify and implement a common service and support philosophy, including the use of IT service management tools and processes where it will improve the service and support experience for faculty, students, and staff.
• Identify and implement ways to further strengthen the helpdesk operations, including self-help capabilities, knowledgebase, and AI as a means of reducing the number of support requests.
• Enhance communications to keep the University community informed of changes in the IT environment.

2024 OIRT Update:

• Partnered with key stakeholders across various student facing departments to ensure OIRT engagement with new and existing students about available technology services and support opportunities
• Established and maintaining various communication channels ensuring University constituents are aware of impending changes and potential disruption to technology services
• Annual deployment of surveys to key constituents to better understand the technology support experience and find opportunities for improvement
• Lecture capture system implemented university wide allowing pre-recorded lectures to be viewed by students on-demand
• Video Repository System for centrally managed and dedicated student and staff training videos
• Enhanced antiplagiarism tool integrated into the Learning Management System increasing academic integrity while reducing faculty resource time

Goal 4: Provide technologies to enhance communications with the greater University community and the world.

Objective 4.1: Leverage web, social media, and mobile technologies to provide effective and consistent content delivery.

Key Strategies:

• Deploy a web content management system (CMS) to improve web usability, accessibility, and content delivery.
• Create a strategy to enhance University’s web and social media presence.
• Improve the social media presence of departments to engage with users more effectively.
• Implement a mobile application to provide content and functionality uniquely suited to mobile devices.
• Increase the number of technology rich classrooms including ITV capability.
• Evaluate, and where appropriate, implement services as they become available to meet institutional needs.

2024 OIRT Update:

• Dedicated OIRT resource assigned for establishing and maintaining consistent branding experience across distribution platforms
• Conducting scheduled review of shared OIRT documentation for accuracy and relevancy as part of self-service and knowledge transfer

Objective 4.2: Support effective means of internal and external communications for all University constituent groups.

Key Strategies:

• Develop a comprehensive plan for digital signage across the campus.
• Optimize the effectiveness of the University calendar, event, and notification systems.
• Research and provide technical solutions to enhance communications with alumni, the community, and donors.
• Leverage VoIP capabilities to improve communications throughout the University.

Objective 4.3: Institutionalize knowledge centered support (KCS) and self service capabilities.

Key Strategies:

• Develop and implement just in time knowledge centered support (KCS) methodologies.
• Develop an in-house knowledge base and self-service capabilities to ubiquitously deliver support content.
• Foster student internships as an innovation center to develop and publish creative content.
• Champion the development and distribution of institution-wide content on any device, at any time.

2024 OIRT Update:

• Implemented and enhanced existing products with self-service capabilities
  • Student Information System
  • ITSM platform

8.1.1 ERP Evaluation

ERP projects impact the entire organization – they are not limited to just financial and operating metrics. The disruption is felt during both implementation and in the production environment. Missteps due to a lack of strategy can cost time as well as financial resources. Over half of ERP projects fail to achieve their planned business objectives.

An ERP strategy is an ongoing communication tool for the business. Accountability for ERP success is shared between IT and other institutional business units. An actionable roadmap provides a clear path to benefits realization. Align the ERP strategy and roadmap with business priorities; securing buy-in from the business for the program including the identification of gaps, needs, and opportunities in relation to business processes; ensuring the most critical areas are addressed and to assess alternatives for the critical path(s) most relevant to FDU’s direction. Upon completion, a roadmap that promotes structure and accountability by categorizing and prioritizing work initiatives, and by identifying resources, timelines, and investment.

8.1.2 VoIP

The aging POTS infrastructure will become too expensive to upkeep, and telecom companies are investing in the latest technology like fiber optic cables and 5G. VoIP is built on internet protocols and works via Ethernet cable, Wi-Fi, and even LTE. One can make VoIP calls from any internet connected device – including traditional desktop phones (older models just require a small adapter to connect to Ethernet ports).

VoIP is constantly evolving and due to the nature of VoIP contracts (monthly subscription-based), customers can take advantage of software and hardware advancements without having to pay more. It’s a competitive market, so new features and even greater reliability and security protocols are being put into place.

Most importantly is the promise VoIP brings as a springboard from which one can access new business communication capabilities. It’s a great first step on the road to fully Unified Communications, which integrates voice calling with other advanced office communication features like video conferencing.

The promise of unified messaging (a business term for the integration of different electronic messaging and communications media technologies into a single interface, accessible from a variety of different devices) will enable efficiencies and streamline communications channels throughout the University.

Objectives

• Expanding unified communications capabilities to extend the campus telephone experience to off-campus and mobile devices

8.1.3 Virtual Labs

Classroom technology is evolving rapidly. Virtual laboratories are making it easier and less expensive for students to do experiments remotely. Here are some of the benefits of virtual labs:

1. Flexible access. Perhaps the most often cited benefit of any online learning is that it can be done at the student’s convenience and when he or she learns best. The same is true of virtual laboratories if the experiments are on the student’s own time. In some cases, a virtual lab may be used during regular class time which narrows this benefit but still allows flexibility for the teacher who is not limited by using resources within a strict timeframe.
2. Instant feedback. Students can redo experiments on the spot while they are still in a critical thinking mode. All the results are recorded, making communication between teachers and students more efficient too. Experiments no longer have a “one chance” option and students can analyze what went wrong immediately and give it another shot.
3. Top-notch equipment. Schools and students that use virtual labs have access to cutting-edge technology when it comes to experimentation. Companies that build and maintain virtual labs must compete with each other to stay ahead of technology progression and that raises the quality of options for students. With a virtual lab, students do not have to settle on outdated, yet expensive, equipment because a school cannot afford to replace it consistently.
4. Lower costs. There is a fee associated with using virtual labs but the capital and maintenance costs are drastically reduced. Instead of one school footing the bill for resources, the cost is split among the clients of the particular virtual lab. This allows school to provide a better learning experience for students at a fraction of the cost.

2024 OIRT Update:

• SIM Lab implemented with the support of OIRT providing a stable and reliable real-world experience to the School of Pharmacy

8.1.3.1 VR and AR in Data Visualization

Harnessing the combined power of Virtual Reality (VR), Augmented Reality (AR) and Artificial Intelligence (AI), enhancing the process of data analysis, presentation, collaboration, and general daily work flow. Revolutionizing the way we interact with information, data analysis, and presentation.

2024 OIRT Update:

Supporting the School of Nursing in piloting VR for training

8.1.3.2 STEM

Virtual and Augmented Reality are poised to profoundly transform the STEM curriculum. In this article, we offer several inspiring examples and key insights on the future of immersive learning and the sciences. Immersive technologies will revolutionize learning through experiential simulations, modelling and spatial representation of data, and a sense of presence in contextual gamification.

Understanding our place in the universe, building the next Martian Rover, designing new transportation systems, fostering sustainable communities, modeling economic stability — finding the solution for these pressing and interconnected challenges brings us to STEM and STEAM in teaching and learning. The movement behind STEAM advocates incorporating the arts and humanities to the science, technology, engineering and math curriculum.

8.1.4 VDI – Virtual Desktop Infrastructure

Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it. Desktop virtualization can be used in conjunction with application virtualization, user profile management systems, now termed “user virtualization,” to provide a comprehensive desktop environment management system. In this mode, all the components of the desktop are virtualized, which allows for a highly flexible and much more secure desktop delivery model. In addition, this approach supports a more complete desktop disaster recovery strategy as all components are essentially saved in the data center and backed up through traditional redundant maintenance systems. If a user’s device or hardware is lost, the restore is straightforward and simple, because the components will be present at login from another device. In addition, because no data are saved to the user’s device, if that device is lost, there is much less chance that any critical data can be retrieved and compromised.

8.1.4.1 System Architectures

Desktop virtualization implementations are classified based on whether the virtual desktop runs remotely or locally, on whether the access is required to be constant or is designed to be intermittent, and on whether or not the virtual desktop persists between sessions. Typically, software products that deliver desktop virtualization solutions can combine local and remote implementations into a single product to provide the most appropriate support specific to requirements. The degrees of independent functionality of the client device is necessarily interdependent with the server location and access strategy. Virtualization is not strictly required for remote control to exist. Virtualization is employed to present independent instances to multiple users and requires a strategic segmentation of the host server and presentation at some layer of the host’s architecture. The enabling layer—usually application software—is called a hypervisor.

8.1.4.2 Remote Desktop Virtualization

Remote desktop virtualization implementations operate in a client/server computing environment. Application execution takes place on a remote operating system which communicates with the local client device over a network using a remote display protocol through which the user interacts with applications. All applications and data used remain on the remote system with only display, keyboard, and mouse information communicated with the local client device, which may be a conventional PC/laptop, a thin client device, a tablet, or even a smartphone.

Remote desktop virtualization is frequently used in:

• Distributed environments with high availability requirements and where desk-side technical support is not readily available, such as branch campuses.
• Environments where high network latency degrades the performance of conventional client/server applications.
• Environments where remote access and data security requirements create conflicting requirements that can be addressed by retaining all (application) data within the data center – with only display, keyboard, and mouse information communicated with the remote client.

Remote desktop virtualization is also used as a means of providing access to Windows applications on non-Windows endpoints (including tablets, smartphones, and non-Windows-based desktop PCs and laptops). Remote desktop virtualization can also provide a means of resource sharing, to distribute low-cost desktop computing services in environments where providing every user with a dedicated desktop PC is either too expensive or otherwise unnecessary. For IT administrators, this means a more centralized, efficient client environment that is easier to maintain and able to respond more quickly to the changing needs of the user and business.

8.2 Organizational Evolution

8.2.1 CIO | University President | FDU Alignment

We must reposition the role of IT leadership as an integral strategic partner of institutional leadership in achieving institutional missions. This requires change leadership to assist institutional constituents (including the IT staff) to adapt to the increasing pace of technology change and to communicate effectively to stakeholders.

Mastering the basics

• Filter through the alignment jargon by asking the right questions
• Get a comprehensive look into the business from FDU’s President’s perspective

Ensure that IT stays on the right path

• Stay on track with the President’s vision for the future of FDU
• Invest in technologies that suit academic and business needs

Target alignment efforts effectively

• Determine how IT can best support FDU’s top priorities
• Address gaps by understanding the differences between the CIO and the University President

Deliver and communicate IT progress

• Use the right indicators and metrics to evaluate your IT department
• Deliver results in a way that allows the stakeholders to recognize IT progress
• Build common leadership language, strengths and a culture of inclusion by investing in a continuing leadership development program and ongoing activities that bring IT leaders at all levels together

2024 OIRT Update:

• Increasing OIRT presence in business governance and steering committees creating a bidirectional relationship with various stakeholders;
  • President’s Leadership Team
  • OIRT Executive Governance
  • Data Governance Committee

• Introduction of the Academic Technologies BRMO department to better align the core business and OIRT

• OIRT teams establishing relationships with key stakeholders within individual departments creating strategic alignment and fostering a partner-type relationship

• With the implementation of the ITSM platform, key data is now captured and available allowing for measurement of current OIRT performance and opportunities for improvement
  • Continuous Process Improvement Team in place to review customer feedback and find new opportunities to improve the customer experience
  • Feedback process implemented recording Customer Satisfaction
  • Scheduled review of Incident resolution time between OIRT and 3^rd party Help Desk to ensure consistent and improving turnaround times
  • Quarterly newsletter published with relevant articles about the work within OIRT, article writers are comprised of non-managing personnel
  • Daily operations dashboard leveraging with near real-time statistics and auto update features made available for viewing with key stakeholders

8.2.2 Develop a Technical Skills Sourcing Plan

The IT organization must acquire skills in the five trending areas – mobility, cloud, big data, social media, and security – within the next few years, or risk running a skills deficit. We must decide whether to retrain existing staff, hire new staff, contract, or outsource the work; poor decisions here will result in higher costs, delays, or inadequate quality. Having chosen a particular direction, IT must move quickly to define skill requirements and find appropriate talent, often in a very competitive market.

All industries are expected to be affected by the talent gap in the coming years. We need to plan ahead to address our organization’s future needs as the demand for talent far exceeds the supply of available professionals. We need to identify the skills that will be needed to meet our organization’s short- and long-term initiatives in order to systematically source skills. Then, we can develop roles that align with these skills and create the action plan to acquire skills.

• Plan for the inevitable. All industries are expected to be affected by the talent gap in the coming years. We need to plan ahead to address our organization’s future needs.

• Base acquisition decisions on the five key factors to define skill needs. Create an impact scale for the five key factors (data criticality, durability, availability, urgency, and frequency) that reflects our organizational strategy, initiatives, and pressures.

• A skills gap will always exist to some degree. The threat landscape is constantly changing, and our workforce’s skill sets must evolve as well.

Ensuring adequate staffing capacity and staff retention in the face of retirements, new sourcing models, growing external competition, rising salaries, and the demands of technology initiatives on both IT and non-IT staff. Balancing and rightsizing IT priorities and budget to support IT-enabled institutional efficiencies and innovations in the context of institutional funding realities

2024 OIRT Update:

• OIRT has taken a Standardization First approach for the planning, implementation, and support phases for both Wroxton and Vancouver campuses
  • Site Agnostic Implementation and Support Teams
  • Continued adoption of Ellucian Colleague and related products throughout campuses where applicable

8.2.3 Best Practices and Frameworks

Adopting IT Service Management (ITSM) principles is key towards organizational maturity and agility. ITIL, CoBit, and CIMM offer frameworks to optimize and standardize current end-to-end business processes to use industry best practices that are provided by our administration systems. We need to evaluate, and where appropriate, implement ITSM best practices to meet institutional needs.

2024 OIRT Update:

• FDU managed ITSM software (TOPDesk) rolled out and now capturing data and metrics for technology resources.
  • Modules released include Ticket Management, Project Management, and Change Management, Contract Management
• Adopting an Agile type of approach for product management and delivery ensuring continuous alignment with organizational demand

8.3 Professional Development

Develop a professional development plan to engage, enlighten, cross train, and reward IT staff for acquired knowledge, implementation, and process improvements.

9 Measures of Plan Success – KPIs

10 Conclusion

11 Acknowledgements

This work has incorporated independent research, interviews with students, faculty, and staff, technology vendors and industry analysts. Many ideas, thoughts, and strategies were developed from peer institutions, EDUCAUSE, Gartner, InfoTech, and others.

This plan represents a refined and collective process to forecast educational and technological trends that will change the face of higher education.

12 Appendix

12.1 Scope of IT at FDU – An Overview

Fairleigh Dickinson University IT provides the following services:

• Administrative systems which enables the fish and administrative functions by providing systems that support the achievement of institutional goals services include access to management of student business and public safety systems as well as facilitating integration between the systems.
• Client support which provides clients with a digital workspace that enables effective performance. Services include desktop and software management, printers, Storage Solutions, research computing, and much more.
• Communication Services that promotes information sharing some communication and collaboration, enabling the FDU community to work together effectively. Services include online collaboration, video conferencing, messaging, email, event services, and digital signage.
• Teaching and Learning supports achievement of student success by fostering the 21^st century teaching and learning environment. Services include academic support resources such as Blackboard, technology in classrooms and smart computing labs, lecture capture, and more.
• Analytics and reporting enables decision makers by providing a full range of reporting and business intelligence tools. Services include data analysis and mining, predictive analytics and then, creation of interactive dashboards, data visualization, and ad hoc reports.
• Mobile and Web Services empowers the FDU community to engage their clients using dynamic, secure recognizable web and mobile solutions. Services include custom application development, business process Automation Solutions, web site hosting and management, web content management, user experience, and mobile app development.
• Consulting Services assists clients in the optimizing use the technology to solve challenging institutional needs. Services include research consulting, visualization, three D modeling, project management, process improvement, new technology solution valuations, and more.
• Cyber Security Services reduces the risk of cyber security threats by protecting FDU’s technology assets. Services include secure computing such as data protection and encryption, and vulnerability scans.

12.2 University IT Strategic Plan Teams

12.3 University IT Strategic Plan Documents

12.4 Technology Budget

Operating:

For FY19, the total operating budget was $5.7M. Of that, almost $1.7M represented software licensing; another $800,000 represents contracted Help Desk and contracted tier 1.5 technical support; $870K represents equipment leases (laptops, desktops & Servers); $696K represents equipment service contracts; 500K represents Internet and Inter-campus data lines; and $195K represents telephone services. In total, the contractual commitment of the OIRT budget was about 4.761M or 83%, leaving about $940K available for office operations, data and lab center operations, non-contracted repairs and maintenance; and the ability to meet new demands for services as they come up. While this budget might appear significant, when you consider the size and scope of the University combined with the continuing and growing demands from faculty and students, coupled with the needs and desires to use technology as an instrument of recruitment and retention, these dollars are small by any measurement.

Compensation:

The OIRT compensation budget for FY19 was $5.1M which includes a $296K (6%) vacancy factor. For years leading up to Y2K, our ability to hire and retain employees was extremely challenging and our vacancy was therefore high. As a result, the vacancy factor was created to help balance the budget based on the reality of spending and the difficulty in fully funding the budget. While Y2K may have been over nineteen years ago, that vacancy factor still haunts us and causes an operational challenge to balancing the budget each year.

Another piece noteworthy of mentioning is that of the total compensation budget, $155,000 (3%) is allocated to student assistants. These student assistants operate (or staff) the computer labs which are open more than seventy hours per week. At the Metropolitan campus, this includes two separate locations (Dickinson Hall and University Hall). At the Florham campus, it includes lab assistants in Dreyfuss, ZEN and the Library.

The Technology Fee:

Created, approved and communicated as a dedicated fee in 1999, this fee was established to help meet the growing demands of technology. It was further agreed that this fee would increase as necessary with the additional funds going directly back to OIRT in support of its mission.

Based on a twelve month look back on actuals, the total revenue generated by the Technology fee is approximately $5.9M. This represents 54% of the OIRT combined Operating and compensation budgets.

IT Capital Refurbishment Plan and Budget:

During the latter half of 2017, we developed a five-year (2017-2022) CAPEX IT plan to provide financial vision and guidance in making CAPEX investments that keep our physical assets up to date and thus allowing us to remain competitive and maintain service levels at the University. The primary drivers of the CAPEX plan are to help cut costs and boost efficiency; replace or upgrade old assets; meet new requirements or take advantage of opportunities; and help the University gain and maintain competitive advantage. A capital budget in the amount of $1M per year has been set aside and is under the control of the Senior VP for Finance and Administration.

IT Capital Enhancement Plan and Budget:

What is not included in any of the budgets above is capital funding for new innovative initiatives. The budget above maintains and enhances the status quo. Working with the Deans and members of the IT Executive Governance Committee, we will develop a baseline set of new priorities coupled with the associated costs. While no funding sources will be initially identified, this plan, coupled with the priorities and costs, will act as a framework for planning to that end.

12.5 Imperatives, Objectives and Tactics

12.5.1 ERP Evaluation

ERP projects impact the entire organization – they are not limited to just financial and operating metrics. The disruption is felt during both implementation and in the production environment. Missteps due to a lack of strategy can cost time as well as financial resources. Over half of ERP projects fail to achieve their planned business objectives.

An ERP strategy is an ongoing communication tool for the business. Accountability for ERP success is shared between IT and other institutional business units. An actionable roadmap provides a clear path to benefits realization. Align the ERP strategy and roadmap with business priorities; securing buy-in from the business for the program.

Identification of gaps, needs, and opportunities in relation to business processes; ensuring the most critical areas are addressed.

Assess alternatives for the critical path(s) most relevant to our organization’s direction.

Develop a roadmap that promotes structure and accountability by categorizing and prioritizing work initiatives, and by identifying resources, timelines, and investment.

12.5.1.1 Analysis of Current Portfolio

12.5.1.2 ERP Needs and Solution Alternatives

12.5.1.3 ERP Gap Analysis and Strategic Initiatives

12.5.1.4 ERP Roadmap

Should FDU make the decision to migrate/adopt to another ERP platform

12.6 Supporting Documentation

12.6.1 eSports

The idea of colleges fielding teams for video games, an oddity just several years ago, now supports an athletic conference and is seeing major growth. What was perhaps a wild pipe dream decades ago has come true: colleges are paying students scholarships to play video games.

The concept of collegiate eSports has blossomed and become much more organized in recent years. Some smaller private institutions view gaming as a way to attract prospective students amid enrollment downturns, and even a number of Division I colleges and universities have entered this digital arena. Video games support an athletic conference and is seeing major growth and colleges are paying students scholarships to play video games.

The system works like this: Institutions form teams that train and compete with other institutions in some of the nation’s most popular strategy and battle video games. Those players often maintain stringent practice schedules that occupy a massive chunk of time, not unlike a typical athlete’s regimen.

Coupled with game design and development program, exclusively for students who want to design a new generation of video games and virtual reality on multiple platforms, it allows students to pursue their dreams and ambitions within the lucrative entertainment and software industry.

Game based learning, such as the initiative at Texas A&M, Design Teams brainstorms each game’s concept, mechanics, and background, incorporating learning objectives and prototyping concepts to test their validity. The Concept Team develops the look and feel, creating a style that effectively conveys the topics while engaging players. The 3D Team, specialized in procedural generation using technical modeling software executes the game’s visual target on a more massive scale. The Engineering Team brings all of the work to life, programming and integrating both the mechanics and art assets and performing quality assurance testing. Finally, the Management Team oversees and tracks the progress of all teams and operations, ensuring the quality and integrity of each project.

Employees/students are paid above minimum wage, receive royalties for any commercialized products they have worked on, and—most important—gain exceptional game development experience and exposure before graduating college.

With skilled and complete production teams, the help of subject matter experts, and a passion for game development, such programs have managed to create balanced interactive experiences that are both entertaining and educational.

12.6.2 Virtual Labs

Earlier this year, the Stanford Human Computer Interaction Lab released a free virtual reality simulation, The Stanford Ocean Acidification Experience, which transports students to a simulated ocean of the future. The goal of the simulation is to educate, spread awareness and inspire action on the issue of ocean acidification. Director Jeremy Bailenson and his team developed the experience in collaboration with Stanford marine biologists Fiorenza Micheli, Kristy Kroeker and Roy Pea, a professor at Stanford Graduate School of Education.

Designed as a field trip to a location that few scientists will ever visit in person, students use the HTC Vive headset to observe the effect of carbon dioxide on marine life and collect samples from the ocean floor. The simulation is one of many virtual experiences developed by the Lab in its mission to use VR in research and to “improve everyday life, such as conservation, empathy, and communications systems.”

Stanford Virtual Human Interaction Lab Ocean Acidification Experience

At the University of Michigan–Ann Arbor, a variety of STEM projects are supported through MIDEN (Michigan Immersive Digital Experience Nexus), formerly known as the CAVE. The CAVE concept was originally developed through the groundbreaking work at the University of Illinois at Chicago. CAVE environments create an immersive experience by projecting stereo images on the inner surfaces of a room-sized cube. Users wear special glasses that, along with an optical motion-tracking system, help render digital objects in response to the viewer’s position. Since the system is “see-through” users can see their own hands and actual physical objects can be brought into the space.

The College of Engineering uses MIDEN to experiment with 3-D building models to better understand the structural stability of engineering projects. Students and faculty in other programs use it for architectural walkthroughs, virtual reconstruction of archeological sites, human ergonomic studies and training scenarios for dangerous situations.

Among a variety of projects at Texas A&M, students and faculty in the Immersive Mechanics Visualization Lab are bringing computational and experimental data into AR and VR environments. In virtual reality, 3D CAD models can be manipulated and refined within virtual worlds, turning industrial design into a highly intuitive and collaborative process.

In addition to their work in the lab, Professor Darren Hartl and undergraduate student Michayal Mathew connected with high school students to help them prepare for an international STEM competition, by inserting their 3D CAD designs into a virtual world, which allowed aerodynamic experts to provide feedback on their car models using Tilt Brush.

As Matthew pointed out, “To be honest, seeing things in 2-D on a whiteboard just doesn’t cut it, because almost all our important concepts are three-dimensional.” For Professor Hartl, these projects serve as an opportunity to assess whether his graduate students can improve their intuition about their results by interacting with data in virtual environments.

Immersive Software Platforms

If you can turn your data into a VR world, how about stepping into a VR science lab? This is what Labster and other software platforms are doing to bring immersive technology into the STEM classroom. Labster has developed a suite of advanced lab simulations that encourage open-ended investigation. With a gamified experience, students can play the role of a CSI-type forensics analyst who solves a crime. More importantly, the simulations provide access to high-cost NGS machines and electron microscopes that many institutions are unable to afford. While today Labster is a platform for learning, tomorrow’s science research will likely happen over distributed virtual environments.

Students as Creators

While research centers will continue to build advanced immersive labs, the developments in standalone VR headsets and software platforms like Unity and Unreal engine are driving a democratization of immersive experiences. New VR native applications like Tilt Brush will enable our students to become creators in virtual worlds. They will not only have the opportunity to observe unseen phenomena but to prototype solutions to complex problems.

NYU’s Tandon School of Engineering made a splash with its Tandon Labs experience at the 2017 SXSW Gaming Expo. Incoming students at Tandon for a second year were sent a 3D cardboard viewer in their acceptance packages. It took them into a game-like environment that “. . . enables users to explore and engage with a microscopic, intracellular world.”

The game built on the research by Alesha Castillo, an assistant professor in the Department of Mechanical and Aerospace Engineering, the project was done in collaboration with NYU’s Mobile Augmented Reality Lab, and a graduate student from the Integrated Digital Media program. Using a female undergraduate to narrate the experience, it also helps support Tandon’s commitment to diversity. Projects like this inspire and encourage collaboration across disciplines.

Immersive Technologies and the Future of STEM

Scientists are also using immersive technologies to communicate difficult concepts to the broader public. Brian Greene, the director of Columbia’s Center for Theoretical Physics, uses VR to explain string-theory which posits that the universe exists in more than three dimensions. As part of the World Science Festival in New York, Greene taught a featured session on string theory with students from across the world wearing VR headsets. We can expect to see many more immersive global experiences transforming the classroom.

At NASA, scientists and engineers use Microsoft’s HoloLens mixed reality headset to collaborate in building a true-to-scale visualization of the next Martian Rover in an embodied experience, which is something unique to immersive technologies. They also use HoloLens to “teleport” to Mars “walk on” the Martian surface to determine the optimal path of the current Rover. While today this only available to people at JPL, in the future researchers and students from universities and libraries across the world will be able to participate in the explorations of the solar system.

All these projects are a window into the future of STEM education. Immersive technologies along with AI, computer vision and machine learning will transform engineering, enable scientists to visualize data to advance exploration research, and provide new opportunities for collaboration between faculty and students and across disciplines.

IT Strategic Plan 2020–2025.pdf Download

This document outlines how the help desk should handle issues regarding supporting personal hardware.

All support tickets for personal hardware will need to be created and supported by the help desk. Limited support will be provided by completing basic troubleshooting and diagnostics.

This includes:

• Laptops and Desktops
• iMacs and MacBooks
• Docking Stations, Monitors, and Peripherals
• Mobile phones and Tablets

The following basic troubleshooting steps can and should be performed when any of the above hardware is having issues:

• The device should be power cycled and/or rebooted to ensure all device resources have been refreshed.
• If the machine or device is frozen locate and hold the power button for a minimum of 60 seconds until the device has powered down and then have the user power on the device and attempt to use the equipment.
• The help desk can check and confirm if any updates have recently been loaded on the workstation that may be pending a machine reboot to complete the installation.

The following should not be performed on any personal machines:

Regarding the troubleshooting of issues related to personal docking stations, monitors, peripherals, mobile phones and tablets. The basic functions of unplugging the power cable and/or power cycling the equipment will be the acceptable troubleshooting necessary.

We do not want to perform any updates for devices operating systems such as mobile phones or tablets. The steps involved in completing these kinds of updates require a more extensive timeframe to be available to successfully be completed.

If you have any questions or require additional information, please contact the FDU Director of Computing Services Peter Mannarino via email p.mannarino@fdu.edu

Vendor Support Contact Links

Apple

Dell

HP

Microsoft

What is Clutter?

Microsoft has implemented a new feature to its mail client called Clutter. Clutter acts as a filter that separates e-mails that it Deems low priority. The e-mails are placed in a folder and are out of sight, with no notifications visible to the user. The problem with Clutter is that it is a learning program that tries to guess what emails are important or low priority and might filter out emails that you need.

If you wish to disable clutter, log in to Office 365 using our portal office365.fdu.edu with your NetID credentials.

1. Look for the settings icon on the upper right corner of your window and click on it
2. Click on the “Mail” option under “Your app settings”

3. Drill down to “Mail > Automatic processing > Clutter”
4. Uncheck “Separate items identified as clutter”